{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:20:55Z","timestamp":1750220455506,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":20,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,9,27]],"date-time":"2020-09-27T00:00:00Z","timestamp":1601164800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2020,9,27]]},"DOI":"10.1145\/3429551.3429552","type":"proceedings-article","created":{"date-parts":[[2020,12,10]],"date-time":"2020-12-10T19:20:03Z","timestamp":1607628003000},"page":"60-65","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":2,"title":["Designing a Customer Loyalty Program"],"prefix":"10.1145","author":[{"given":"Hasrini","family":"Sari Sari","sequence":"first","affiliation":[{"name":"Institut Teknologi Bandung and Institut Teknologi Bandung, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hamnah","family":"Hm Hamnah","sequence":"additional","affiliation":[{"name":"Faculty of Industrial Technology Institut Teknologi Bandung, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2020,12,10]]},"reference":[{"issue":"3","key":"e_1_3_2_1_1_1","first-page":"245","article-title":"Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level","volume":"22","year":"2006","journal-title":"J. of Markt. Mgt"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2014.06.002"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1108\/TQM-02-2017-0019"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-011-0272-3"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1177\/0092070303031003002"},{"key":"e_1_3_2_1_6_1","volume-title":"Multivariate Data Analysis","author":"Hair J.F.","year":"2014","edition":"7"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1300\/J366v02n01_05"},{"issue":"1","key":"e_1_3_2_1_8_1","first-page":"38","article-title":"The Drivers of Loyalty Program Success: An Organizing Framework and Research Agenda","volume":"51","author":"McCall M.","year":"2009","journal-title":"Cornell Hospitality Quarterly"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.18267\/j.cebr.79"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1108\/07363760310483676"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2013.03.002"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.2307\/41166374"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2019.02.142"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1080\/10496491.2014.894956"},{"key":"e_1_3_2_1_15_1","series-title":"Research Paper Series","volume-title":"How Many Questions Should You Ask in Choice-based Conjoint Studies?","author":"Johnson R. M.","year":"1996"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2006.02.004"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2012.06.003"},{"key":"e_1_3_2_1_18_1","first-page":"1","article-title":"When do loyalty programs work? The moderating role of design, retailer-strategy, and country characteristics","volume":"37","author":"Bombaij J.F.","year":"2017","journal-title":"Intl. J. of R. in Markt."},{"volume-title":"Loyalty Programs: Strategies and Practice","year":"2042","author":"Meyer-Wardeen L.","key":"e_1_3_2_1_19_1"},{"volume-title":"Open Access Theses. 471.","year":"2014","author":"Joe S.J.","key":"e_1_3_2_1_20_1"}],"event":{"name":"ICIBE 2020: 2020 The 6th International Conference on Industrial and Business Engineerin","acronym":"ICIBE 2020","location":"Macau Macao"},"container-title":["2020 The 6th International Conference on Industrial and Business Engineerin"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3429551.3429552","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3429551.3429552","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T20:48:03Z","timestamp":1750193283000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3429551.3429552"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,9,27]]},"references-count":20,"alternative-id":["10.1145\/3429551.3429552","10.1145\/3429551"],"URL":"https:\/\/doi.org\/10.1145\/3429551.3429552","relation":{},"subject":[],"published":{"date-parts":[[2020,9,27]]},"assertion":[{"value":"2020-12-10","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}