{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:23:10Z","timestamp":1750220590352,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":20,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,9,28]],"date-time":"2020-09-28T00:00:00Z","timestamp":1601251200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,9,28]]},"DOI":"10.1145\/3429789.3429833","type":"proceedings-article","created":{"date-parts":[[2020,11,26]],"date-time":"2020-11-26T20:52:56Z","timestamp":1606423976000},"page":"1-6","source":"Crossref","is-referenced-by-count":2,"title":["Manage Assurance for Continuous Improvement Strategy in Rural Internet Service Case Study"],"prefix":"10.1145","author":[{"given":"Mohammad Amin","family":"Soetomo","sequence":"first","affiliation":[{"name":"Master of IT Department, Swiss German University, Tangerang, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Eka","family":"Budiarto","sequence":"additional","affiliation":[{"name":"Master of IT Department, Swiss German University, Tangerang, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nugroho","family":"Wibisono","sequence":"additional","affiliation":[{"name":"Directorate of Operation, Telkom Satelit Indonesia, Jakarta, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"family":"Marzuki","sequence":"additional","affiliation":[{"name":"Analyst Development of Electoral Commission of Republic Indonesia, Jakarta, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2020,11,25]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Regulasi dan Infrastruktur Harus Iimbangi Percepatan Perubahan Budaya Digital. Retrieved","author":"Informatika Kementerian Komunikasi","year":"2020","unstructured":"Kementerian Komunikasi dan Informatika . 2020. Regulasi dan Infrastruktur Harus Iimbangi Percepatan Perubahan Budaya Digital. Retrieved May 1, 2020 from https:\/\/kominfo.go.id\/content\/detail\/26444\/regulasi-dan-infrastruktur-harus-imbangi-percepatan-perubahan-budaya-digital\/0\/berita_satker Kementerian Komunikasi dan Informatika. 2020. Regulasi dan Infrastruktur Harus Iimbangi Percepatan Perubahan Budaya Digital. Retrieved May 1, 2020 from https:\/\/kominfo.go.id\/content\/detail\/26444\/regulasi-dan-infrastruktur-harus-imbangi-percepatan-perubahan-budaya-digital\/0\/berita_satker"},{"key":"e_1_3_2_1_2_1","volume-title":"Menkominfo Ajak Komunitas Telekomunikasi Sempurnakan Infrastruktur Digital. Retrieved","author":"Informatika Kementerian Komunikasi","year":"2020","unstructured":"Kementerian Komunikasi dan Informatika . 2020. Menkominfo Ajak Komunitas Telekomunikasi Sempurnakan Infrastruktur Digital. Retrieved June 1, 2020 from https:\/\/kominfo.go.id\/content\/detail\/26867\/menkominfo-ajak-komunitas-telekomunikasi-sempurnakan-infrastruktur-digital\/0\/berita_satker, Kementerian Komunikasi dan Informatika. 2020. Menkominfo Ajak Komunitas Telekomunikasi Sempurnakan Infrastruktur Digital. Retrieved June 1, 2020 from https:\/\/kominfo.go.id\/content\/detail\/26867\/menkominfo-ajak-komunitas-telekomunikasi-sempurnakan-infrastruktur-digital\/0\/berita_satker,"},{"key":"e_1_3_2_1_3_1","volume-title":"Retrieved","author":"McNally Catherine","year":"2020","unstructured":"Catherine McNally . 2020 . 5 Best Rural Internet Providers 2020 | Reviews.org . Retrieved August 31, 2020 from https:\/\/www.reviews.org\/Internet-service\/best-Internet-for-rural-areas\/ Catherine McNally. 2020. 5 Best Rural Internet Providers 2020 | Reviews.org. Retrieved August 31, 2020 from https:\/\/www.reviews.org\/Internet-service\/best-Internet-for-rural-areas\/"},{"key":"e_1_3_2_1_4_1","volume-title":"Retrieved","author":"Wheelwright Trevor","year":"2019","unstructured":"Trevor Wheelwright . 2019 . How Does Satellite Internet Work? Is it Right for You ? Retrieved August 31, 2020 from https:\/\/www.reviews.org\/Internet-service\/satellite-Internet-work\/ Trevor Wheelwright. 2019. How Does Satellite Internet Work? Is it Right for You? Retrieved August 31, 2020 from https:\/\/www.reviews.org\/Internet-service\/satellite-Internet-work\/"},{"key":"e_1_3_2_1_5_1","volume-title":"COBIT 2019 Framework: Governance and Management Objectives.","author":"ISACA.","year":"2019","unstructured":"ISACA. 2019 . COBIT 2019 Framework: Governance and Management Objectives. ISACA. 2019. COBIT 2019 Framework: Governance and Management Objectives."},{"key":"e_1_3_2_1_6_1","unstructured":"Divisi Operasional Metrasat. 2018. Analisa Kepuasan Pelanggan Quota VSAT Broadband Internet.  Divisi Operasional Metrasat. 2018. Analisa Kepuasan Pelanggan Quota VSAT Broadband Internet."},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICEDEG.2018.8372335"},{"key":"e_1_3_2_1_8_1","unstructured":"ISACA. 2012. COBIT 5: A Business Framework for the Governance and Management of Enterprise IT.  ISACA. 2012. COBIT 5: A Business Framework for the Governance and Management of Enterprise IT."},{"key":"e_1_3_2_1_9_1","volume-title":"COBIT 2019 Framework: Introduction and Methodology.","author":"ISACA.","year":"2019","unstructured":"ISACA. 2019 . COBIT 2019 Framework: Introduction and Methodology. ISACA. 2019. COBIT 2019 Framework: Introduction and Methodology."},{"key":"e_1_3_2_1_10_1","unstructured":"Loai Al Omari Paul H Barnes and Grant Pitman. 2012. Optimising COBIT 5 for IT Governance: Examples from the Public Sector. Appl. Theor. Inf. Syst. Res. (2012) 2--14.  Loai Al Omari Paul H Barnes and Grant Pitman. 2012. Optimising COBIT 5 for IT Governance: Examples from the Public Sector. Appl. Theor. Inf. Syst. Res. (2012) 2--14."},{"key":"e_1_3_2_1_11_1","volume-title":"ACIS 2006 Proceedings - 17th Australasian Conference on Information Systems.","author":"Gerke Lynne","year":"2006","unstructured":"Lynne Gerke and Gail Ridley . 2006 . Towards an abbreviated COBIT framework for use in an Australian state public sector . In ACIS 2006 Proceedings - 17th Australasian Conference on Information Systems. Lynne Gerke and Gail Ridley. 2006. Towards an abbreviated COBIT framework for use in an Australian state public sector. In ACIS 2006 Proceedings - 17th Australasian Conference on Information Systems."},{"volume-title":"IT self-assessment project, current results and next steps","author":"Huissoud M","key":"e_1_3_2_1_12_1","unstructured":"M Huissoud . 2005. IT self-assessment project, current results and next steps . In Cypress EUROSAI IT working group, Cypress . M Huissoud. 2005. IT self-assessment project, current results and next steps. In Cypress EUROSAI IT working group, Cypress."},{"key":"e_1_3_2_1_13_1","unstructured":"E. Guldentops W. Van Grembergen and S. De Haes. 2002. Control and governance maturity survey: establishing a reference benchmark and a self-assessment tool. Inf. Syst. Control J. (2002) 632--635.  E. Guldentops W. Van Grembergen and S. De Haes. 2002. Control and governance maturity survey: establishing a reference benchmark and a self-assessment tool. Inf. Syst. Control J. (2002) 632--635."},{"key":"e_1_3_2_1_14_1","first-page":"4023","article-title":"IT service management system measurement using ISO20000-1 and ISO15504-8: Developing a solution-mediated process assessment tool to enable transparent and SMS process assessment","volume":"8","author":"Asrowardi Imam","year":"2018","unstructured":"Imam Asrowardi , Septafiansyah Dwi Putra , Eko Subyantoro , and Norzaidi Haji Mohd Daud . 2018 . IT service management system measurement using ISO20000-1 and ISO15504-8: Developing a solution-mediated process assessment tool to enable transparent and SMS process assessment . Int. J. Electr. Comput. Eng. 8 , 5 (2018), 4023 -- 4032 . DOI:https:\/\/doi.org\/10.11591\/ijece.v8i5.pp4023-4032 Imam Asrowardi, Septafiansyah Dwi Putra, Eko Subyantoro, and Norzaidi Haji Mohd Daud. 2018. IT service management system measurement using ISO20000-1 and ISO15504-8: Developing a solution-mediated process assessment tool to enable transparent and SMS process assessment. Int. J. Electr. Comput. Eng. 8, 5 (2018), 4023--4032. DOI:https:\/\/doi.org\/10.11591\/ijece.v8i5.pp4023-4032","journal-title":"Int. J. Electr. Comput. Eng."},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1088\/1757-899X\/420\/1\/012108"},{"key":"e_1_3_2_1_16_1","series-title":"Lecture Notes in Business Information Processing","volume-title":"Assessing it governance processes using a COBIT5 model","author":"Cadete Gon\u00e7alo Rodrigues","unstructured":"Gon\u00e7alo Rodrigues Cadete and Miguel Mira Da Silva . 2017. Assessing it governance processes using a COBIT5 model . In Lecture Notes in Business Information Processing , Springer Verlag , 447--460. DOI:https:\/\/doi.org\/10.1007\/978-3-319-65930-5_36 Gon\u00e7alo Rodrigues Cadete and Miguel Mira Da Silva. 2017. Assessing it governance processes using a COBIT5 model. In Lecture Notes in Business Information Processing, Springer Verlag, 447--460. DOI:https:\/\/doi.org\/10.1007\/978-3-319-65930-5_36"},{"key":"e_1_3_2_1_17_1","volume-title":"Trans Tech Publications Ltd","author":"Chen Qiang","year":"2014","unstructured":"Qiang Chen and Xin Peng Wan . 2014 . Research and implementation of event handling of IT service. In Applied Mechanics and Materials , Trans Tech Publications Ltd , 2082--2085. DOI:https:\/\/doi.org\/10.4028\/www.scientific.net\/AMM.513-517.2082 Qiang Chen and Xin Peng Wan. 2014. Research and implementation of event handling of IT service. In Applied Mechanics and Materials, Trans Tech Publications Ltd, 2082--2085. DOI:https:\/\/doi.org\/10.4028\/www.scientific.net\/AMM.513-517.2082"},{"key":"e_1_3_2_1_18_1","volume-title":"Retrieved","author":"Braga Graciela","year":"2016","unstructured":"Graciela Braga . 2016 . How COBIT 5 Improves the Work Process Capability of Auditors, Assurance Professionals and Assessors. ISACA J. 1, (2016), 1--4 . Retrieved August 31, 2020 from https:\/\/www.isaca.org\/resources\/isaca-journal\/issues\/2016\/volume-1\/how-cobit-5-improves-the-work-process-capability-of-auditors-assurance-professionals-and-assessors Graciela Braga. 2016. How COBIT 5 Improves the Work Process Capability of Auditors, Assurance Professionals and Assessors. ISACA J. 1, (2016), 1--4. Retrieved August 31, 2020 from https:\/\/www.isaca.org\/resources\/isaca-journal\/issues\/2016\/volume-1\/how-cobit-5-improves-the-work-process-capability-of-auditors-assurance-professionals-and-assessors"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10270-015-0502-0"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1109\/CEC.2012.6256459"}],"event":{"name":"ICONETSI: International Conference on Engineering and Information Technology for Sustainable Industry","acronym":"ICONETSI","location":"Tangerang Indonesia"},"container-title":["Proceedings of the International Conference on Engineering and Information Technology for Sustainable Industry"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3429789.3429833","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3429789.3429833","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T21:31:44Z","timestamp":1750195904000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3429789.3429833"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,9,28]]},"references-count":20,"alternative-id":["10.1145\/3429789.3429833","10.1145\/3429789"],"URL":"https:\/\/doi.org\/10.1145\/3429789.3429833","relation":{},"subject":[],"published":{"date-parts":[[2020,9,28]]}}}