{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T23:07:50Z","timestamp":1776121670605,"version":"3.50.1"},"reference-count":42,"publisher":"Association for Computing Machinery (ACM)","issue":"CSCW1","license":[{"start":{"date-parts":[[2021,4,13]],"date-time":"2021-04-13T00:00:00Z","timestamp":1618272000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Proc. ACM Hum.-Comput. Interact."],"published-print":{"date-parts":[[2021,4,13]]},"abstract":"<jats:p>Legacy Contact is a Facebook feature that allows account holders to choose someone to manage their profile after they have died. This study evaluates the Legacy Contact setup process, and asks how users form and communicate expectations about what an active post-mortem manager's responsibilities would be. We conducted 30 semi-structured interviews with adult Facebook account holders in the US who either configured their own settings or were chosen for future delegation by someone else. We found that account holders chose the Facebook Friend they felt closest to, and that selection was often reciprocated. Both account holders and legacy contacts felt confident that they had communicated (or could communicate) well about the legacy contact's responsibilities, but their expectations did not align with the actual functionality of the Legacy Contact system. We argue that the misalignment of user expectations and system functionality indicates a failed setup process. Our findings suggest that post-mortem management systems require a setup process that is fundamentally different from the quick-clickthrough standards of everyday interaction design. The ramifications of a post-mortem manager's expectations not being met during a time of grief, points to the urgent need for a setup process that prompts thoughtfulness and deliberation, and forms accurate expectations for account holders and future post-mortem managers alike.<\/jats:p>","DOI":"10.1145\/3449248","type":"journal-article","created":{"date-parts":[[2021,4,22]],"date-time":"2021-04-22T17:47:59Z","timestamp":1619113679000},"page":"1-29","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":33,"title":["Getting Your Facebook Affairs in Order"],"prefix":"10.1145","volume":"5","author":[{"given":"Katie Z.","family":"Gach","sequence":"first","affiliation":[{"name":"University of Colorado Boulder, Boulder, CO, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jed R.","family":"Brubaker","sequence":"additional","affiliation":[{"name":"University of Colorado Boulder, Boulder, CO, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2021,4,22]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173990"},{"key":"e_1_2_1_2_1","unstructured":"BBC News. 2018. Facebook ruling: German court grants parents rights to dead daughter's account. https:\/\/www.bbc.com\/news\/world-europe-44804599"},{"key":"e_1_2_1_3_1","volume-title":"CHI","author":"Jed","year":"2016","unstructured":"Jed R. Brubaker and Vanessa Callison-Burch. 2016. Legacy Contact: Designing and Implementing Post-mortem Stewardship at Facebook. In CHI 2016. San Jose, CA."},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/2556288.2557059"},{"key":"e_1_2_1_5_1","volume-title":"Workshop on Human Centered Data Science at CSCW 2016 (2016","author":"Jed","year":"2016","unstructured":"Jed R. Brubaker and Casey Fiesler. 2016. Understanding Human-Data Relationships: Data as Personhood. Presented at the Workshop on Human Centered Data Science at CSCW 2016 (2016). https:\/\/cscw2016hcds.files.wordpress.com\/2015\/10\/brubaker_hcds2016.pdf"},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1145\/1958824.1958843"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1080\/01972243.2013.777300"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1177\/0270467610380006"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/3027063.3027128"},{"key":"e_1_2_1_10_1","volume-title":"Constructing Grounded Theory: A Practical Guide Through Qualitative Analysis","author":"Charmaz Kathy","unstructured":"Kathy Charmaz. 2006. Constructing Grounded Theory: A Practical Guide Through Qualitative Analysis. SAGE Publications, Inc., London."},{"key":"e_1_2_1_11_1","volume-title":"d.]. How living wills can help doctors and patients talk about dying. British Medical Journal","author":"Emanuel Linda","unstructured":"Linda Emanuel. [n. d.]. How living wills can help doctors and patients talk about dying. British Medical Journal, Vol. 320 ([n. d.]), 1618--1619. https:\/\/www.bmj.com\/content\/bmj\/320\/7250\/1618.full.pdf"},{"key":"e_1_2_1_12_1","unstructured":"Facebook. 2019. What is a legacy contact and what can they do with my Facebook account? https:\/\/www.facebook.com\/help\/1568013990080948"},{"key":"e_1_2_1_13_1","unstructured":"Fidelity Investments. 2020. Tips for Estate Planning Conversations."},{"key":"e_1_2_1_14_1","volume-title":"Workshop on Human Centered Data Science at CSCW 2016 (2016","author":"Fiesler Casey","year":"2016","unstructured":"Casey Fiesler and Jed R. Brubaker. 2016. Understanding Human-Data Relationships: Data as Property. Presented at the Workshop on Human Centered Data Science at CSCW 2016 (2016). https:\/\/cscw2016hcds.files.wordpress.com\/2015\/10\/fiesler_hcds2016.pdf"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1145\/3365525"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1145\/3134682"},{"key":"e_1_2_1_17_1","unstructured":"Google Inc. 2016. About Inactive Account Manager. https:\/\/support.google.com\/accounts\/answer\/3036546?hl=en"},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/3064663.3064731"},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1007\/PL00000019"},{"key":"e_1_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1145\/2971485.2987673"},{"key":"e_1_2_1_21_1","unstructured":"Tim Hewson. 2016. Are there even fewer Americans without Wills? https:\/\/www.uslegalwills.com\/blog\/americans-without-wills\/"},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1080\/02682621.2012.710493"},{"key":"e_1_2_1_23_1","unstructured":"Dennis Klass Phyllis R Silverman and Steven L Nickman. 1996. Continuing bonds: New understandings of grief."},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","unstructured":"Steve Krug. 2006. Don't Make Me Think: A Common Sense Approach to Web Usability. https:\/\/doi.org\/10.1098\/rspb.2009.1614","DOI":"10.1098\/rspb.2009.1614"},{"key":"e_1_2_1_25_1","unstructured":"Elisabeth K\u00fc bler-Ross. 1969. On death and dying."},{"key":"e_1_2_1_26_1","volume-title":"I See Her Whenever I Want. The New York Times (5","author":"Leddy Kyleigh","year":"2019","unstructured":"Kyleigh Leddy. 2019. Years Ago, My Sister Vanished. I See Her Whenever I Want. The New York Times (5 2019)."},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/1753326.1753600"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1017\/S1754470X20000215"},{"key":"e_1_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1145\/2207676.2207750"},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1145\/2414536.2414599"},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1145\/3217804.3217906"},{"key":"e_1_2_1_32_1","unstructured":"NIH.gov. 2018. Steps for Getting Your Affairs in Order. https:\/\/www.nia.nih.gov\/health\/getting-your-affairs-order#steps"},{"key":"e_1_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1145\/3097286.3097336"},{"key":"e_1_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1145\/2317956.2318088"},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","unstructured":"Stacie Petter. 2008. Managing user expectations on software projects: Lessons from the trenches. International Journal of Project Management(2008). https:\/\/doi.org\/10.1016\/j.ijproman.2008.05.014","DOI":"10.1016\/j.ijproman.2008.05.014"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1016\/B978-0-12-811844-3.00001-9"},{"key":"e_1_2_1_37_1","first-page":"683","article-title":"Speaking for the Dead: Voice in Last Wills and Testaments","volume":"85","author":"Sneddon Karen J.","year":"2011","unstructured":"Karen J. Sneddon. 2011. Speaking for the Dead: Voice in Last Wills and Testaments. St. John's Law Review, Vol. 85 (2011), 683--754.","journal-title":"St. John's Law Review"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","unstructured":"Margaret Stroebe and Henk Schut. 1999. The dual process model of coping with bereavement: Rationale and description. https:\/\/doi.org\/10.1080\/074811899201046","DOI":"10.1080\/074811899201046"},{"key":"e_1_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1145\/1868914.1869033"},{"key":"e_1_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.2307\/800358"},{"key":"e_1_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1177\/2056305117744392"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.2190\/OM.64.4.a"}],"container-title":["Proceedings of the ACM on Human-Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3449248","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3449248","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T21:28:22Z","timestamp":1750195702000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3449248"}},"subtitle":["User Expectations in Post-mortem Profile Management"],"short-title":[],"issued":{"date-parts":[[2021,4,13]]},"references-count":42,"journal-issue":{"issue":"CSCW1","published-print":{"date-parts":[[2021,4,13]]}},"alternative-id":["10.1145\/3449248"],"URL":"https:\/\/doi.org\/10.1145\/3449248","relation":{},"ISSN":["2573-0142"],"issn-type":[{"value":"2573-0142","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,4,13]]},"assertion":[{"value":"2021-04-22","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}