{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,22]],"date-time":"2026-01-22T09:40:10Z","timestamp":1769074810856,"version":"3.49.0"},"publisher-location":"New York, NY, USA","reference-count":19,"publisher":"ACM","license":[{"start":{"date-parts":[[2021,6,9]],"date-time":"2021-06-09T00:00:00Z","timestamp":1623196800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"funder":[{"DOI":"10.13039\/100010662","name":"H2020 Inclusive, innovative and reflective societies","doi-asserted-by":"publisher","award":["962563"],"award-info":[{"award-number":["962563"]}],"id":[{"id":"10.13039\/100010662","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2021,6,9]]},"DOI":"10.1145\/3463677.3463726","type":"proceedings-article","created":{"date-parts":[[2021,6,9]],"date-time":"2021-06-09T23:34:33Z","timestamp":1623281673000},"page":"458-462","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":8,"title":["Towards Inclusive Integrated Public Service (IPS) Co-Creation and Provision"],"prefix":"10.1145","author":[{"given":"Efthimios","family":"Tambouris","sequence":"first","affiliation":[{"name":"University of Macedonia, Greece"}]},{"given":"Konstantinos","family":"Tarabanis","sequence":"additional","affiliation":[{"name":"Centre for Research &amp; Technology Hellas (CERTH), Greece"}]}],"member":"320","published-online":{"date-parts":[[2021,6,9]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"New York: Routledge.","author":"Bovaird T.","year":"2012","unstructured":"T. Bovaird and E. L\u00f6ffler . 2012 . From Engagement to Co-Production. In New Public Governance, the Third Sector and Co-Production, Brandsen Pestoff and Verschuere (Eds .). New York: Routledge. T. Bovaird and E. L\u00f6ffler. 2012. From Engagement to Co-Production. In New Public Governance, the Third Sector and Co-Production, Brandsen Pestoff and Verschuere (Eds.). New York: Routledge."},{"key":"e_1_3_2_1_2_1","volume-title":"Public Services: Urgent Issues in Practice and Research. In Co-Production and Co-Creation. Engaging Citizens in Public Services, T.\u00a0Brandsen, T.\u00a0Steen, and B.\u00a0Verschuere (Eds.). Milton Parks","author":"Brandsen T.","year":"2018","unstructured":"T. Brandsen , T. Steen , and B. Verschuere . 2018 . Co-Creation and Co-Production in Public Services: Urgent Issues in Practice and Research. In Co-Production and Co-Creation. Engaging Citizens in Public Services, T.\u00a0Brandsen, T.\u00a0Steen, and B.\u00a0Verschuere (Eds.). Milton Parks : Routledge , 3\u20138. T. Brandsen, T. Steen, and B. Verschuere. 2018. Co-Creation and Co-Production in Public Services: Urgent Issues in Practice and Research. In Co-Production and Co-Creation. Engaging Citizens in Public Services, T.\u00a0Brandsen, T.\u00a0Steen, and B.\u00a0Verschuere (Eds.). Milton Parks: Routledge, 3\u20138."},{"key":"e_1_3_2_1_3_1","unstructured":"European Commission. 2013. Core Public Service Vocabulary (CPSV). https:\/\/joinup.ec.europa.eu\/solution\/core-public-service-vocabulary  European Commission. 2013. Core Public Service Vocabulary (CPSV). https:\/\/joinup.ec.europa.eu\/solution\/core-public-service-vocabulary"},{"key":"e_1_3_2_1_4_1","unstructured":"European Commission. 2017. New European Interoperability Framework Promoting seamless services and data flows for European public administrations. https:\/\/ec.europa.eu\/isa2\/sites\/isa\/files\/eif_brochure_final.pdf  European Commission. 2017. New European Interoperability Framework Promoting seamless services and data flows for European public administrations. https:\/\/ec.europa.eu\/isa2\/sites\/isa\/files\/eif_brochure_final.pdf"},{"key":"e_1_3_2_1_5_1","unstructured":"European Commission. 2019. European Interoperability Architecture (EIRA) v3.0.0. https:\/\/joinup.ec.europa.eu\/solution\/eira\/release\/v300  European Commission. 2019. European Interoperability Architecture (EIRA) v3.0.0. https:\/\/joinup.ec.europa.eu\/solution\/eira\/release\/v300"},{"key":"e_1_3_2_1_6_1","unstructured":"European Commission. 2020. Connecting Europe Facility. https:\/\/ec.europa.eu\/inea\/en\/connecting-europe-facility  European Commission. 2020. Connecting Europe Facility. https:\/\/ec.europa.eu\/inea\/en\/connecting-europe-facility"},{"key":"e_1_3_2_1_7_1","unstructured":"European Commission. 2020. ISA2 Action 2016.33: European Interoperability Framework (EIF) Implementation and governance models.  European Commission. 2020. ISA2 Action 2016.33: European Interoperability Framework (EIF) Implementation and governance models."},{"key":"e_1_3_2_1_8_1","unstructured":"European Commission. 2020. ISA2 Recommendations for organising and governing integrated public services. https:\/\/op.europa.eu\/en\/publication-detail\/-\/publication\/717f26a7-722b-11ea-a07e-01aa75ed71a1\/language-en  European Commission. 2020. ISA2 Recommendations for organising and governing integrated public services. https:\/\/op.europa.eu\/en\/publication-detail\/-\/publication\/717f26a7-722b-11ea-a07e-01aa75ed71a1\/language-en"},{"key":"e_1_3_2_1_9_1","unstructured":"European Commission Directorate\u00a0General for Informatics ISA2\u00a0programme. 2019. Architecture for public service chatbots. https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/news\/2019-09\/ISA2_Architecture%20for%20public%20service%20chatbots.pdf  European Commission Directorate\u00a0General for Informatics ISA2\u00a0programme. 2019. Architecture for public service chatbots. https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/news\/2019-09\/ISA2_Architecture%20for%20public%20service%20chatbots.pdf"},{"key":"e_1_3_2_1_10_1","volume-title":"2019. Public Service Models: a systematic literature review and synthesis","author":"Gerontas A.","year":"2019","unstructured":"A. Gerontas , V. Peristeras , E. Tambouris , E. Kaliva , I. Magnisalis , and K. Tarabanis . 2019. Public Service Models: a systematic literature review and synthesis . IEEE Transactions on Emerging Topics in Computing ( 2019 ). https:\/\/doi.org\/10.1109\/TETC.2019.2939485 A. Gerontas, V. Peristeras, E. Tambouris, E. Kaliva, I. Magnisalis, and K. Tarabanis.2019. Public Service Models: a systematic literature review and synthesis. IEEE Transactions on Emerging Topics in Computing (2019). https:\/\/doi.org\/10.1109\/TETC.2019.2939485"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"crossref","unstructured":"H. Kubicek R. Cimander and H.J. Scholl. 2011. Organizational Interoperability in E-Government: Lessons from 77 European Good-Practice Cases. Springer Science & Business Media.  H. Kubicek R. Cimander and H.J. Scholl. 2011. Organizational Interoperability in E-Government: Lessons from 77 European Good-Practice Cases. Springer Science & Business Media.","DOI":"10.1007\/978-3-642-22502-4"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2012.06.003"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/2463728.2463772"},{"key":"e_1_3_2_1_14_1","volume-title":"meeting.","year":"2017","unstructured":"EU\u00a0Ministerial meeting. 2017 . Ministerial Declaration on eGovernment - the Tallinn Declaration. http:\/\/ec.europa.eu\/newsroom\/document.cfm?doc_id=47559 EU\u00a0Ministerial meeting. 2017. Ministerial Declaration on eGovernment - the Tallinn Declaration. http:\/\/ec.europa.eu\/newsroom\/document.cfm?doc_id=47559"},{"key":"e_1_3_2_1_15_1","volume-title":"meeting.","year":"2020","unstructured":"EU\u00a0Ministerial meeting. 2020 . Berlin Declaration on Digital Society and Value-based Digital Government. https:\/\/ec.europa.eu\/digital-single-market\/en\/news\/berlin-declaration-digital-society-and-value-based-digital-government EU\u00a0Ministerial meeting. 2020. Berlin Declaration on Digital Society and Value-based Digital Government. https:\/\/ec.europa.eu\/digital-single-market\/en\/news\/berlin-declaration-digital-society-and-value-based-digital-government"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11266-012-9311-z"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2018.11.010"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1109\/DEXA.2001.953087"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"crossref","unstructured":"E. Troulinos and E. Tambouris. 2020. Investigation of Interoperability Governance: The case of a Court Information System. In 12th IFIP WG 8.5 International Conference ePart 2020. 29\u201340.  E. Troulinos and E. Tambouris. 2020. Investigation of Interoperability Governance: The case of a Court Information System. In 12th IFIP WG 8.5 International Conference ePart 2020. 29\u201340.","DOI":"10.1007\/978-3-030-58141-1_3"}],"event":{"name":"DG.O'21: The 22nd Annual International Conference on Digital Government Research","location":"Omaha NE USA","acronym":"DG.O'21"},"container-title":["DG.O2021: The 22nd Annual International Conference on Digital Government Research"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3463677.3463726","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3463677.3463726","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T21:25:08Z","timestamp":1750195508000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3463677.3463726"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,6,9]]},"references-count":19,"alternative-id":["10.1145\/3463677.3463726","10.1145\/3463677"],"URL":"https:\/\/doi.org\/10.1145\/3463677.3463726","relation":{},"subject":[],"published":{"date-parts":[[2021,6,9]]},"assertion":[{"value":"2021-06-09","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}