{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T15:59:09Z","timestamp":1776095949382,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":31,"publisher":"ACM","license":[{"start":{"date-parts":[[2021,9,14]],"date-time":"2021-09-14T00:00:00Z","timestamp":1631577600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,9,14]]},"DOI":"10.1145\/3472306.3478344","type":"proceedings-article","created":{"date-parts":[[2021,9,10]],"date-time":"2021-09-10T10:15:37Z","timestamp":1631268937000},"page":"41-47","source":"Crossref","is-referenced-by-count":38,"title":["Enhancing Conversational Agents with Empathic Abilities"],"prefix":"10.1145","author":[{"given":"Jacky","family":"Casas","sequence":"first","affiliation":[{"name":"HES-SO University of Applied Sciences and Arts Western, Switzerland, Fribourg, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Timo","family":"Spring","sequence":"additional","affiliation":[{"name":"University of Bern, Bern, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Karl","family":"Daher","sequence":"additional","affiliation":[{"name":"HES-SO University of Applied Sciences and Arts Western, Switzerland, Fribourg, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elena","family":"Mugellini","sequence":"additional","affiliation":[{"name":"HES-SO University of Applied Sciences and Arts Western, Switzerland, Fribourg, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Omar Abou","family":"Khaled","sequence":"additional","affiliation":[{"name":"HES-SO University of Applied Sciences and Arts Western, Switzerland, Fribourg, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Philippe","family":"Cudr\u00e9-Mauroux","sequence":"additional","affiliation":[{"name":"University of Fribourg, Fribourg, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2021,9,14]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Le","author":"Adiwardana Daniel","year":"2020"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1109\/APSIPA.2017.8282245"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.7551\/mitpress\/6548.003.0004"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1111\/spc3.12418"},{"key":"e_1_3_2_1_5_1","volume-title":"Trends & Methods in Chatbot Evaluation. In Companion Publication of the 2020 International Conference on Multimodal Interaction","author":"Casas Jacky","year":"2020"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICAIBD.2018.8396177"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1177\/1754073914558466"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1080\/02699939208411068"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/D17-1169"},{"key":"e_1_3_2_1_10_1","volume-title":"The Curious Case of Neural Text Degeneration. CoRR abs\/1904.09751","author":"Holtzman Ari","year":"2019"},{"key":"e_1_3_2_1_11_1","volume-title":"Proceedings of the 28th International Conference on Computational Linguistics. International Committee on Computational Linguistics, Barcelona, Spain (Online), 4454--4466","author":"Li Qintong","year":"2020"},{"key":"e_1_3_2_1_12_1","volume-title":"Proceedings of the Eighth International Joint Conference on Natural Language Processing (Volume 1: Long Papers). Asian Federation of Natural Language Processing","author":"Li Yanran","year":"2017"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1609\/aaai.v34i09.7098"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1089\/cyber.2018.0110"},{"key":"e_1_3_2_1_15_1","volume-title":"Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP). Association for Computational Linguistics, Online, 8968--8979","author":"Majumder Navonil","year":"2020"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/P19-1050"},{"key":"e_1_3_2_1_17_1","unstructured":"Alec Radford Karthik Narasimhan Tim Salimans and Ilya Sutskever. 2018. Improving language understanding by generative pre-training.  Alec Radford Karthik Narasimhan Tim Salimans and Ilya Sutskever. 2018. Improving language understanding by generative pre-training."},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/P19-1534"},{"key":"e_1_3_2_1_19_1","volume-title":"Emotion Detection in Text: a Review. CoRR abs\/1806.00674","author":"Seyeditabari Armin","year":"2018"},{"key":"e_1_3_2_1_20_1","volume-title":"Emotions, Technology, and Design","author":"Se\u00efler N\u00e9na Roa","year":"1872"},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/P18-1140"},{"key":"e_1_3_2_1_22_1","volume-title":"Proceedings of 4th Swiss Text Analytics Conference (SwissText 2019","author":"Spring Timo","year":"2019"},{"key":"e_1_3_2_1_23_1","first-page":"3","article-title":"Emotional Human-Machine Conversation Generation Based on Long Short-Term Memory","volume":"10","author":"Sun Xiao","year":"2017","journal-title":"Cognitive Computation"},{"key":"e_1_3_2_1_24_1","volume-title":"CoRR","author":"Vaswani Ashish","year":"2017"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1109\/TSMC.1972.4309137"},{"key":"e_1_3_2_1_26_1","volume-title":"TransferTransfo: A Transfer Learning Approach for Neural Network Based Conversational Agents. CoRR abs\/1901.08149","author":"Wolf Thomas","year":"2019"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025496"},{"key":"e_1_3_2_1_28_1","volume-title":"Evaluating Empathy in Artificial Agents. In 2019 8th International Conference on Affective Computing and Intelligent Interaction (ACII). IEEE. https:\/\/doi.org\/10","author":"Yalcin Ozge Nilay","year":"2019"},{"key":"e_1_3_2_1_29_1","volume-title":"Emotional Chatting Machine: Emotional Conversation Generation with Internal and External Memory. CoRR abs\/1704.01074","author":"Zhou Hao","year":"2017"},{"key":"e_1_3_2_1_30_1","volume-title":"The Design and Implementation of XiaoIce, an Empathetic Social Chatbot. Computational Linguistics (jan","author":"Zhou Li","year":"2020"},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1109\/IJCNN.2018.8488988"}],"event":{"name":"IVA '21: ACM International Conference on Intelligent Virtual Agents","location":"Virtual Event Japan","acronym":"IVA '21","sponsor":["SIGAI ACM Special Interest Group on Artificial Intelligence"]},"container-title":["Proceedings of the 21th ACM International Conference on Intelligent Virtual Agents"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3472306.3478344","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3472306.3478344","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T20:17:36Z","timestamp":1750191456000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3472306.3478344"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,9,14]]},"references-count":31,"alternative-id":["10.1145\/3472306.3478344","10.1145\/3472306"],"URL":"https:\/\/doi.org\/10.1145\/3472306.3478344","relation":{},"subject":[],"published":{"date-parts":[[2021,9,14]]}}}