{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,11]],"date-time":"2025-09-11T22:52:29Z","timestamp":1757631149955,"version":"3.44.0"},"publisher-location":"New York, NY, USA","reference-count":24,"publisher":"ACM","license":[{"start":{"date-parts":[[2021,10,12]],"date-time":"2021-10-12T00:00:00Z","timestamp":1633996800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"funder":[{"name":"Funda\u00e7\u00e3o de Amparo \u00e0 Pesquisa do Estado de S\u00e3o Paulo","award":["2020\/05187-5"],"award-info":[{"award-number":["2020\/05187-5"]}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2021,10,12]]},"DOI":"10.1145\/3472714.3473905","type":"proceedings-article","created":{"date-parts":[[2021,10,12]],"date-time":"2021-10-12T20:47:22Z","timestamp":1634071642000},"page":"197-204","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":1,"title":["Pandemic Crisis Brings More Digital Governmental Services to Mobile Devices - But Are They Accessible to People with Disabilities?"],"prefix":"10.1145","author":[{"given":"Delvani Antonio","family":"Mateus","sequence":"first","affiliation":[{"name":"Federal University of Lavras, Brazil"}]},{"given":"Fabio Aparecido Candido","family":"Aparecido da Silva","sequence":"additional","affiliation":[{"name":"Federal University of Lavras, Brazil"}]},{"given":"Andre Pimenta","family":"Freire","sequence":"additional","affiliation":[{"name":"Federal University of Lavras, Brazil"}]}],"member":"320","published-online":{"date-parts":[[2021,10,12]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1145\/3377811.3380392"},{"key":"e_1_3_2_1_2_1","unstructured":"Andr\u00e9 Pimenta Freire. 2012. Disabled people and the Web: User-based measurement of accessibility. PhD Thesis. University of York."},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-85200-1_9"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1080\/07370024.2011.601670"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-58796-3_26"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICST.2018.00021"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.3390\/jtaer16040050"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/3416088"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.2196\/26283"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.2196\/19796"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411564.3411656"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/3328020.3353957"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/2207676.2207736"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/3229345.3229415"},{"key":"e_1_3_2_1_15_1","first-page":"6","article-title":"A STUDY ON GROWTH OF MOBILE BANKING IN INDIA DURING COVID-19","volume":"17","author":"Agarwal Varsha","year":"2020","unstructured":"Varsha Agarwal, Sahil J Karnavat, and Shresth Poddar. 2020. A STUDY ON GROWTH OF MOBILE BANKING IN INDIA DURING COVID-19. PalArch's Journal of Archaeology of Egypt \/ Egyptology 17, 6 (November 2020), 9461\u20139485. Retrieved from https:\/\/archives.palarch.nl\/index.php\/jae\/article\/view\/2489","journal-title":"PalArch's Journal of Archaeology of Egypt \/ Egyptology"},{"volume-title":"Retrieved","year":"2021","key":"e_1_3_2_1_16_1","unstructured":"COVID-19: Apps do governo e seus riscos \u00e0 privacidade (COVID-19: Government apps and their privacy risks) - InternetLab. Retrieved May 19, 2021 from https:\/\/www.internetlab.org.br\/pt\/privacidade-e-vigilancia\/covid-19-apps-do-governo-e-seus-riscos\/"},{"key":"e_1_3_2_1_17_1","volume-title":"Retrieved","author":"ISO - ISO","year":"2021","unstructured":"ISO - ISO 9241-11:2018 - Ergonomics of human-system interaction \u2014 Part 11: Usability: Definitions and concepts. Retrieved May 19, 2021 from https:\/\/www.iso.org\/standard\/63500.html"},{"key":"e_1_3_2_1_18_1","volume-title":"Retrieved","author":"ISO - ISO","year":"2021","unstructured":"ISO - ISO 9241-171:2008 - Ergonomics of human-system interaction \u2014 Part 171: Guidance on software accessibility. Retrieved May 19, 2021 from https:\/\/www.iso.org\/standard\/39080.html"},{"key":"e_1_3_2_1_19_1","unstructured":"Mobile Accessibility Guidelines - Accessibility for Products - BBC. Retrieved May 19 2021 from https:\/\/www.bbc.co.uk\/accessibility\/forproducts\/guides\/mobile\/"},{"key":"e_1_3_2_1_20_1","volume-title":"Loretta Guarino Reid, and Gregg Vanderheiden. Web Content Accessibility Guidelines (WCAG) 2.0. - W3C","author":"Caldwell Ben","year":"2008","unstructured":"Ben Caldwell, Michael Cooper, Loretta Guarino Reid, and Gregg Vanderheiden. Web Content Accessibility Guidelines (WCAG) 2.0. - W3C. 11 December 2008 from https:\/\/www.w3.org\/TR\/WCAG20\/"},{"key":"e_1_3_2_1_21_1","volume-title":"Web Content Accessibility Guidelines (WCAG) 2.1. - W3C","author":"Kirkpatrick Andrew","year":"2018","unstructured":"Andrew Kirkpatrick, Joshue O Connor, Alastair Campbell, and Michael Cooper. Web Content Accessibility Guidelines (WCAG) 2.1. - W3C. 5 June 2018 from https:\/\/www.w3.org\/TR\/WCAG21\/"},{"key":"e_1_3_2_1_22_1","volume-title":"Web Content Accessibility Guidelines (WCAG) 2.2. - W3C","author":"Alastair Campbell Chuck","year":"2021","unstructured":"Chuck Adams; Alastair Campbell, Rachael Montgomery, Michael Cooper, and Andrew Kirkpatrick. Web Content Accessibility Guidelines (WCAG) 2.2. - W3C. 21 May 2021 from https:\/\/www.w3.org\/TR\/WCAG22\/"},{"key":"e_1_3_2_1_23_1","volume-title":"Web Content Accessibility Guidelines 1.0 \u2013 W3C","author":"Chisholm Wendy","year":"1999","unstructured":"Wendy Chisholm, Gregg Vanderheiden, and Ian Jacobs. Web Content Accessibility Guidelines 1.0 \u2013 W3C. 5 May 1999 from https:\/\/www.w3.org\/TR\/WCAG10\/"},{"key":"e_1_3_2_1_24_1","volume-title":"Shawn Lauriat, and Michael Cooper. Web Content Accessibility Guidelines (WCAG) 3.0. - W3C.","author":"Spellman Jeanne","year":"2021","unstructured":"Jeanne Spellman, Rachael Bradley Montgomery, Shawn Lauriat, and Michael Cooper. Web Content Accessibility Guidelines (WCAG) 3.0. - W3C. 08 June 2021 from https:\/\/www.w3.org\/TR\/ wcag-3.0\/"}],"event":{"name":"SIGDOC '21: The 39th ACM International Conference on Design of Communication","sponsor":["SIGDOC ACM Special Interest Group for Design of Communications"],"location":"Virtual Event USA","acronym":"SIGDOC '21"},"container-title":["Proceedings of the 39th ACM International Conference on Design of Communication"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3472714.3473905","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3472714.3473905","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,9,10]],"date-time":"2025-09-10T22:27:25Z","timestamp":1757543245000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3472714.3473905"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,10,12]]},"references-count":24,"alternative-id":["10.1145\/3472714.3473905","10.1145\/3472714"],"URL":"https:\/\/doi.org\/10.1145\/3472714.3473905","relation":{},"subject":[],"published":{"date-parts":[[2021,10,12]]},"assertion":[{"value":"2021-10-12","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}