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Gov.: Res. Pract."],"published-print":{"date-parts":[[2021,10,31]]},"abstract":"<jats:p>As public services become digital and online, both the need to design digital public services closer to citizens\u2019 expectations and to provide ways to improve their participation and engagement increases. To participate and co-design, citizens must understand how the public service is delivered, but understanding service provision is challenging for non-technical subjects. This article argues that games can promote transparency of public service processes and citizens\u2019 understanding of them. We designed games related to three distinct public service delivery scenarios using Play Your Process (PYP), a method which translates business process models into game design artifacts. We also investigate players\u2019 ability to understand the process designed into these games through evaluation settings based on qualitative and quantitative analyses, using questionnaires and interviews. Results show that these games can help citizens understand the process execution aspects, with at least 95% confidence through statistical analysis. This research is innovative by showing an approach to systematically design serious games describing public processes as a potential tool for citizen-government transparency and understanding of public process delivery, particularly in Brazil.<\/jats:p>","DOI":"10.1145\/3474879","type":"journal-article","created":{"date-parts":[[2021,7,23]],"date-time":"2021-07-23T16:30:55Z","timestamp":1627057855000},"page":"1-18","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":8,"title":["Public Processes Are Open for Play"],"prefix":"10.1145","volume":"2","author":[{"given":"Tadeu Moreira","family":"De Classe","sequence":"first","affiliation":[{"name":"Federal University of the State of Rio de Janeiro (UNIRIO), Rio de Janeiro - RJ, Brazil"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8674-1728","authenticated-orcid":false,"given":"Renata Mendes","family":"De Araujo","sequence":"additional","affiliation":[{"name":"Mackenzie Presbyterian University (UPM) and University of S\u00e3o Paulo, S\u00e3o Paulo - SP, Brazil"}]},{"given":"Geraldo Bonorino","family":"Xex\u00e9o","sequence":"additional","affiliation":[{"name":"Federal University of Rio de Janeiro (UFRJ), Rio de Janeiro - RJ, Brazil"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0864-2396","authenticated-orcid":false,"given":"Sean Wolfgand Matsui","family":"Siqueira","sequence":"additional","affiliation":[{"name":"Federal University of the State of Rio de Janeiro (UNIRIO), Rio de Janeiro - RJ, Brazil"}]}],"member":"320","published-online":{"date-parts":[[2021,12,16]]},"reference":[{"issue":"2","key":"e_1_3_2_2_2","doi-asserted-by":"crossref","first-page":"242","DOI":"10.1504\/EG.2011.039839","article-title":"Service delivery in transformational government: Model and scenarios","volume":"8","author":"Aagesen Gustav","year":"2011","unstructured":"Gustav Aagesen and John Krogstie. 2011. 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