{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T22:30:22Z","timestamp":1776119422449,"version":"3.50.1"},"reference-count":96,"publisher":"Association for Computing Machinery (ACM)","issue":"CSCW2","license":[{"start":{"date-parts":[[2021,10,13]],"date-time":"2021-10-13T00:00:00Z","timestamp":1634083200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Proc. ACM Hum.-Comput. Interact."],"published-print":{"date-parts":[[2021,10,13]]},"abstract":"<jats:p>Crisis informatics research has examined geographically bounded crises, such as natural or man-made disasters, identifying the critical role of local and hyper-local information focused on one geographic area in crisis communication. The COVID-19 pandemic represents an understudied kind of crisis that simultaneously hits locales across the globe, engendering an emergent form of crisis communication, which we term cross-local communication. Cross-local communication is the exchange of crisis information between geographically dispersed locales to facilitate local crisis response. To unpack this notion, we present a qualitative study of an online migrant community of overseas Taiwanese who supported fellow Taiwanese from afar. We detail four distinctive types of cross-local communication: situational updates, risk communication, medical consultation, and coordination. We discuss how the current pandemic situation brings new understandings to crisis informatics and online health community literature, and what role digital technologies could play in supporting cross-local communication.<\/jats:p>","DOI":"10.1145\/3476062","type":"journal-article","created":{"date-parts":[[2021,10,19]],"date-time":"2021-10-19T02:46:19Z","timestamp":1634611579000},"page":"1-24","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":6,"title":["With Help from Afar: Cross-Local Communication in an Online COVID-19 Pandemic Community"],"prefix":"10.1145","volume":"5","author":[{"given":"Chun-Hua","family":"Tsai","sequence":"first","affiliation":[{"name":"University of Nebraska at Omaha, Omaha, NE, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xinning","family":"Gui","sequence":"additional","affiliation":[{"name":"Pennsylvania State University, University Park, PA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yubo","family":"Kou","sequence":"additional","affiliation":[{"name":"Pennsylvania State University, State College, PA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"John M.","family":"Carroll","sequence":"additional","affiliation":[{"name":"Pennsylvania State University, University Park, PA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2021,10,18]]},"reference":[{"key":"e_1_2_1_1_1","volume-title":"Post-Colonial Predicaments, and De-Territorialized Nation-States","author":"Basch Linda","year":"1994","unstructured":"Linda Basch, Nina Glick-Schiller, and Cristina Szanton-Blanc. 1994. Transnational projects: A new perspective. Nations Unbound: Transnational Projects, Post-Colonial Predicaments, and De-Territorialized Nation-States (1994), 1--21."},{"key":"e_1_2_1_2_1","volume-title":"Healthcare systems in comparative perspective: classification, convergence, institutions, inequalities, and five missed turns. Annual review of sociology","author":"Beckfield Jason","year":"2013","unstructured":"Jason Beckfield, Sigrun Olafsdottir, and Benjamin Sosnaud. 2013. Healthcare systems in comparative perspective: classification, convergence, institutions, inequalities, and five missed turns. Annual review of sociology, Vol. 39 (2013), 127--146."},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/2740908.2745939"},{"key":"e_1_2_1_4_1","volume-title":"Using thematic analysis in psychology. Qualitative research in psychology","author":"Braun Virginia","year":"2006","unstructured":"Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative research in psychology, Vol. 3, 2 (2006), 77--101."},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/2556288.2557119"},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1145\/2370216.2370237"},{"key":"e_1_2_1_7_1","volume-title":"The ?diaspora'diaspora. Ethnic and racial studies","author":"Brubaker Rogers","year":"2005","unstructured":"Rogers Brubaker. 2005. The ?diaspora'diaspora. Ethnic and racial studies, Vol. 28, 1 (2005), 1--19."},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/1125451.1125579"},{"key":"e_1_2_1_9_1","first-page":"2017","article-title":"Refugee Advocacy and the Meaning of \"Migrants","volume":"2","author":"Carling Jorgen","year":"2017","unstructured":"Jorgen Carling. 2017. Refugee Advocacy and the Meaning of \"Migrants'. PRIO Policy Brief, Vol. 2 (2017), 2017.","journal-title":"PRIO Policy Brief"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1177\/10598405010170030501"},{"key":"e_1_2_1_11_1","unstructured":"Overseas Community Affairs Council. [n.d.]. Taiwanese Overseas Self-Help Society. https:\/\/www.ocacnews.net\/overseascommunity\/article\/article_story.jsp?id=256219"},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1071\/HE11113"},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1177\/009365092019002002"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1098\/rspb.2013.0763"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1145\/2556288.2557214"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1177\/0038038510369363"},{"key":"e_1_2_1_17_1","volume-title":"Social support and online postpartum depression discussion groups: A content analysis. Patient education and counseling","author":"Evans Marilyn","year":"2012","unstructured":"Marilyn Evans, Lorie Donelle, and Laurie Hume-Loveland. 2012. Social support and online postpartum depression discussion groups: A content analysis. Patient education and counseling, Vol. 87, 3 (2012), 405--410."},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1001\/jama.287.20.2691"},{"key":"e_1_2_1_19_1","volume-title":"Social Media+Society","author":"Fiesler Casey","year":"2018","unstructured":"Casey Fiesler and Nicholas Proferes. 2018. \"Participant\" perceptions of Twitter research ethics. Social Media+Society, Vol. 4, 1 (2018), 2056305118763366."},{"key":"e_1_2_1_20_1","unstructured":"Centers for Disease Control and Prevention. 2020 a. How COVID-19 Spreads. https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/about\/transmission.html"},{"key":"e_1_2_1_21_1","unstructured":"Centers for Disease Control and Prevention. 2020 b. Symptoms. https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/about\/symptoms.html"},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1145\/2145204.2145218"},{"key":"e_1_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1145\/1858948.1858955"},{"key":"e_1_2_1_24_1","volume-title":"Health Education, and the CDC. JAMA","author":"Gostin Lawrence O","year":"2020","unstructured":"Lawrence O Gostin, I Glenn Cohen, and Jeffrey P Koplan. 2020. Universal Masking in the United States: The Role of Mandates, Health Education, and the CDC. JAMA (2020)."},{"key":"e_1_2_1_25_1","unstructured":"James Griffiths. 2020. Taiwan's coronavirus response is among the best globally. https:\/\/www.cnn.com\/2020\/04\/04\/asia\/taiwan-coronavirus-response-who-intl-hnk\/index.html"},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1145\/3134685"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173788"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025891"},{"key":"e_1_2_1_29_1","volume-title":"AMIA Annual Symposium Proceedings","volume":"2017","author":"Gui Xinning","year":"2017","unstructured":"Xinning Gui, Yue Wang, Yubo Kou, Tera Leigh Reynolds, Yunan Chen, Qiaozhu Mei, and Kai Zheng. 2017c. Understanding the patterns of health information dissemination on social media during the Zika outbreak. In AMIA Annual Symposium Proceedings, Vol. 2017. American Medical Informatics Association, 820."},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.eclinm.2020.100437"},{"key":"e_1_2_1_31_1","unstructured":"Paula Hancocks. 2020. Taiwan led the world in closing down for Covid-19 now it wants to do the same with opening back up. https:\/\/www.cnn.com\/2020\/09\/21\/asia\/taiwan-model-coronavirus-hnk-intl\/index.html"},{"key":"e_1_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.1728"},{"key":"e_1_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1145\/2903718"},{"key":"e_1_2_1_34_1","volume-title":"Effects of online health sources on credibility and behavioral intentions. Communication research","author":"Hu Yifeng","year":"2010","unstructured":"Yifeng Hu and S Shyam Sundar. 2010. Effects of online health sources on credibility and behavioral intentions. Communication research, Vol. 37, 1 (2010), 105--132."},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1145\/2675133.2675202"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1145\/2556288.2557227"},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1145\/2145204.2145331"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1145\/2207676.2208535"},{"key":"e_1_2_1_39_1","unstructured":"Zoe Christen Jones. [n.d.]. Coronavirus has killed more than 1 million people worldwide. https:\/\/www.cbsnews.com\/news\/coronavirus-deaths-1-million-worldwide\/"},{"key":"e_1_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1515\/dx-2016-0045"},{"key":"e_1_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1145\/2675133.2675218"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1145\/3134696"},{"key":"e_1_2_1_43_1","doi-asserted-by":"publisher","DOI":"10.1193\/120316eqs222m"},{"key":"e_1_2_1_44_1","volume-title":"A dictionary of epidemiology","author":"Last John M","unstructured":"John M Last, Susan S Harris, Michel C Thuriaux, and Robert A Spasoff. 2001. A dictionary of epidemiology. International Epidemiological Association, Inc."},{"key":"e_1_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1016\/S2215-0366(20)30076-6"},{"key":"e_1_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1145\/3274385"},{"key":"e_1_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1083-6101.2009.01490.x"},{"key":"e_1_2_1_48_1","doi-asserted-by":"publisher","DOI":"10.1145\/2702123.2702566"},{"key":"e_1_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.1145\/2858036.2858560"},{"key":"e_1_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.1145\/1518701.1518808"},{"key":"e_1_2_1_51_1","volume-title":"World migration report","author":"McAuliffe Marie","year":"2018","unstructured":"Marie McAuliffe and Martin Ruhs. 2017. World migration report 2018. Geneva: International Organization for Migration (2017)."},{"key":"e_1_2_1_52_1","first-page":"12","article-title":"Individuals with eating disorders and the use of online support groups as a form of social support. CIN: Computers, Informatics","volume":"28","author":"McCormack Abby","year":"2010","unstructured":"Abby McCormack. 2010. Individuals with eating disorders and the use of online support groups as a form of social support. CIN: Computers, Informatics, Nursing, Vol. 28, 1 (2010), 12--19.","journal-title":"Nursing"},{"key":"e_1_2_1_53_1","unstructured":"Johns Hopkins University & Medicine. 2020. COVID-19 Map. https:\/\/coronavirus.jhu.edu\/map.html"},{"key":"e_1_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1057\/s41271-016-0040-1"},{"key":"e_1_2_1_55_1","doi-asserted-by":"publisher","DOI":"10.1002\/pra2.2015.145052010038"},{"key":"e_1_2_1_56_1","unstructured":"Robin Muccari Denise Chow and Joe Murphy. 2020. Coronavirus timeline: Tracking the critical moments of COVID-19. https:\/\/www.nbcnews.com\/health\/health-news\/coronavirus-timeline-tracking-critical-moments-covid-19-n1154341"},{"key":"e_1_2_1_57_1","unstructured":"World Health Organization. 2020. Q&A on coronaviruses (COVID-19). https:\/\/www.who.int\/news-room\/q-a-detail\/q-a-coronaviruses"},{"key":"e_1_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.1056\/NEJMp2005953"},{"key":"e_1_2_1_59_1","first-page":"1","article-title":"A vision for technology-mediated support for public participation & assistance in mass emergencies & disasters","volume":"2010","author":"Palen Leysia","year":"2010","unstructured":"Leysia Palen, Kenneth M Anderson, Gloria Mark, James Martin, Douglas Sicker, Martha Palmer, and Dirk Grunwald. 2010. A vision for technology-mediated support for public participation & assistance in mass emergencies & disasters. ACM-BCS Visions of Computer Science 2010 (2010), 1--12.","journal-title":"ACM-BCS Visions of Computer Science"},{"key":"e_1_2_1_60_1","doi-asserted-by":"publisher","DOI":"10.1016\/0040-1625(90)90034-S"},{"key":"e_1_2_1_61_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1083-6101.2005.tb00264.x"},{"key":"e_1_2_1_62_1","doi-asserted-by":"publisher","DOI":"10.1080\/00909880601065722"},{"key":"e_1_2_1_63_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-014-9209-y"},{"key":"e_1_2_1_64_1","doi-asserted-by":"publisher","DOI":"10.1145\/1958824.1958830"},{"key":"e_1_2_1_65_1","volume-title":"2009 42nd Hawaii International Conference on System Sciences. IEEE, 1--11","author":"Qu Yan","year":"2009","unstructured":"Yan Qu, Philip Fei Wu, and Xiaoqing Wang. 2009. Online community response to major disaster: A study of Tianya forum in the 2008 Sichuan earthquake. In 2009 42nd Hawaii International Conference on System Sciences. IEEE, 1--11."},{"key":"e_1_2_1_66_1","doi-asserted-by":"publisher","DOI":"10.1177\/0047287504272017"},{"key":"e_1_2_1_67_1","doi-asserted-by":"publisher","DOI":"10.1111\/1468-5973.12196"},{"key":"e_1_2_1_68_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ausmj.2014.08.009"},{"key":"e_1_2_1_69_1","doi-asserted-by":"publisher","DOI":"10.1038\/s41591-020-0857-9"},{"key":"e_1_2_1_70_1","volume-title":"Midwifery","volume":"27","author":"Salonen Anne H","year":"2011","unstructured":"Anne H Salonen, Marja Kaunonen, P\"aivi \u00c5stedt-Kurki, Anna-Liisa J\"arvenp\"a\"a, Hannu Isoaho, and Marja-Terttu Tarkka. 2011. Effectiveness of an internet-based intervention enhancing Finnish parents' parenting satisfaction and parenting self-efficacy during the postpartum period. Midwifery, Vol. 27, 6 (2011), 832--841."},{"key":"e_1_2_1_71_1","doi-asserted-by":"publisher","DOI":"10.1145\/2145204.2145217"},{"key":"e_1_2_1_72_1","doi-asserted-by":"publisher","DOI":"10.1207\/s15327108ijap0101_4"},{"key":"e_1_2_1_73_1","volume-title":"Marginalized Communities: Challenges to Continuity During the COVID-19 Pandemic. AIDS and Behavior","author":"Sevelius Jae M","year":"2020","unstructured":"Jae M Sevelius, Luis Gutierrez-Mock, Sophia Zamudio-Haas, Breonna McCree, Azize Ngo, Akira Jackson, Carla Clynes, Luz Venegas, Arianna Salinas, Cinthya Herrera, et al. 2020. Research with Marginalized Communities: Challenges to Continuity During the COVID-19 Pandemic. AIDS and Behavior (2020), 1."},{"key":"e_1_2_1_74_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3174215"},{"key":"e_1_2_1_75_1","doi-asserted-by":"publisher","DOI":"10.1145\/1460563.1460584"},{"key":"e_1_2_1_76_1","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.3588"},{"key":"e_1_2_1_77_1","doi-asserted-by":"publisher","DOI":"10.1145\/1753326.1753353"},{"key":"e_1_2_1_78_1","volume-title":"Exploring Instrumental and Prayer Support in Online Health Communities. arXiv preprint arXiv:2005.11884","author":"Smith C","year":"2020","unstructured":"C Smith, Zachary Levonian, Haiwei Ma, Robert Giaquinto, Gemma Lein-Mcdonough, Zixuan Li, Susan O'Conner-Von, and Svetlana Yarosh. 2020. \" I Cannot Do All of This Alone\": Exploring Instrumental and Prayer Support in Online Health Communities. arXiv preprint arXiv:2005.11884 (2020)."},{"key":"e_1_2_1_79_1","doi-asserted-by":"publisher","DOI":"10.1145\/3274431"},{"key":"e_1_2_1_80_1","unstructured":"Kate Starbird and Leysia Palen. 2010. Pass it on?: Retweeting in mass emergency .International Community on Information Systems for Crisis Response and ?."},{"key":"e_1_2_1_81_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376458"},{"key":"e_1_2_1_82_1","doi-asserted-by":"publisher","DOI":"10.1145\/2858036.2858331"},{"key":"e_1_2_1_83_1","doi-asserted-by":"publisher","DOI":"10.1145\/3240925.3240969"},{"key":"e_1_2_1_84_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.healthplace.2010.01.006"},{"key":"e_1_2_1_85_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pubrev.2011.01.004"},{"key":"e_1_2_1_86_1","volume-title":"Erik Taal, Bret R Shaw, Erwin R Seydel, and Mart AFJ van de Laar.","author":"van Uden-Kraan Cornelia F","year":"2008","unstructured":"Cornelia F van Uden-Kraan, Constance HC Drossaert, Erik Taal, Bret R Shaw, Erwin R Seydel, and Mart AFJ van de Laar. 2008. Empowering processes and outcomes of participation in online support groups for patients with breast cancer, arthritis, or fibromyalgia. Qualitative health research, Vol. 18, 3 (2008), 405--417."},{"key":"e_1_2_1_87_1","volume-title":"Collective intelligence in disaster: Examination of the phenomenon in the aftermath of the 2007 Virginia Tech shooting","author":"Vieweg Sarah","unstructured":"Sarah Vieweg, Leysia Palen, Sophia B Liu, Amanda L Hughes, and Jeannette N Sutton. 2008. Collective intelligence in disaster: Examination of the phenomenon in the aftermath of the 2007 Virginia Tech shooting .University of Colorado Boulder, CO."},{"key":"e_1_2_1_88_1","volume-title":"Attraction to computer-mediated social support. Communication technology and society: Audience adoption and uses","author":"Walther Joseph B","year":"2002","unstructured":"Joseph B Walther and Shawn Boyd. 2002. Attraction to computer-mediated social support. Communication technology and society: Audience adoption and uses, Vol. 153188 (2002), 50--88."},{"key":"e_1_2_1_89_1","doi-asserted-by":"publisher","DOI":"10.1001\/jama.2020.3151"},{"key":"e_1_2_1_90_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2014.11.039"},{"key":"e_1_2_1_91_1","volume-title":"Health information, credibility, homophily, and influence via the Internet: Web sites versus discussion groups. Health communication","author":"Wang Zuoming","year":"2008","unstructured":"Zuoming Wang, Joseph B Walther, Suzanne Pingree, and Robert P Hawkins. 2008. Health information, credibility, homophily, and influence via the Internet: Web sites versus discussion groups. Health communication, Vol. 23, 4 (2008), 358--368."},{"key":"e_1_2_1_92_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-9515.2008.00647.x"},{"key":"e_1_2_1_93_1","volume-title":"An overview of the healthcare system in Taiwan. London journal of primary care","author":"Wu Tai-Yin","year":"2010","unstructured":"Tai-Yin Wu, Azeem Majeed, and Ken N Kuo. 2010. An overview of the healthcare system in Taiwan. London journal of primary care, Vol. 3, 2 (2010), 115--119."},{"key":"e_1_2_1_94_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2017.06.028"},{"key":"e_1_2_1_95_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1468-0009.2012.00662.x"},{"key":"e_1_2_1_96_1","volume-title":"Complex Spreading Phenomena in Social Systems","author":"Zollo Fabiana","unstructured":"Fabiana Zollo and Walter Quattrociocchi. 2018. Misinformation spreading on Facebook. In Complex Spreading Phenomena in Social Systems. Springer, 177--196."}],"container-title":["Proceedings of the ACM on Human-Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3476062","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3476062","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,14]],"date-time":"2025-07-14T05:03:29Z","timestamp":1752469409000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3476062"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,10,13]]},"references-count":96,"journal-issue":{"issue":"CSCW2","published-print":{"date-parts":[[2021,10,13]]}},"alternative-id":["10.1145\/3476062"],"URL":"https:\/\/doi.org\/10.1145\/3476062","relation":{},"ISSN":["2573-0142"],"issn-type":[{"value":"2573-0142","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,10,13]]},"assertion":[{"value":"2021-10-18","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}