{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,23]],"date-time":"2026-03-23T18:45:52Z","timestamp":1774291552021,"version":"3.50.1"},"reference-count":66,"publisher":"Association for Computing Machinery (ACM)","issue":"1","license":[{"start":{"date-parts":[[2021,6,1]],"date-time":"2021-06-01T00:00:00Z","timestamp":1622505600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["SIGIR Forum"],"published-print":{"date-parts":[[2021,6]]},"abstract":"<jats:p>The Future Conversations workshop at CHIIR'21 looked to the future of search, recommendation, and information interaction to ask: where are the opportunities for conversational interactions? What do we need to do to get there? Furthermore, who stands to benefit?<\/jats:p><jats:p>The workshop was hands-on and interactive. Rather than a series of technical talks, we solicited position statements on opportunities, problems, and solutions in conversational search in all modalities (written, spoken, or multimodal). This paper -co-authored by the organisers and participants of the workshop- summarises the submitted statements and the discussions we had during the two sessions of the workshop. Statements discussed during the workshop are available at https:\/\/bit.ly\/FutureConversations2021Statements.<\/jats:p>","DOI":"10.1145\/3476415.3476421","type":"journal-article","created":{"date-parts":[[2021,7,16]],"date-time":"2021-07-16T16:07:00Z","timestamp":1626451620000},"page":"1-22","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":12,"title":["Report on the future conversations workshop at CHIIR 2021"],"prefix":"10.1145","volume":"55","author":[{"given":"Damiano","family":"Spina","sequence":"first","affiliation":[{"name":"RMIT University"}]},{"given":"Johanne R.","family":"Trippas","sequence":"additional","affiliation":[{"name":"The University of Melbourne"}]},{"given":"Paul","family":"Thomas","sequence":"additional","affiliation":[{"name":"Microsoft"}]},{"given":"Hideo","family":"Joho","sequence":"additional","affiliation":[{"name":"University of Tsukuba"}]},{"given":"Katriina","family":"Bystr\u00f6m","sequence":"additional","affiliation":[]},{"given":"Leigh","family":"Clark","sequence":"additional","affiliation":[]},{"given":"Nick","family":"Craswell","sequence":"additional","affiliation":[]},{"given":"Mary","family":"Czerwinski","sequence":"additional","affiliation":[]},{"given":"David","family":"Elsweiler","sequence":"additional","affiliation":[]},{"given":"Alexander","family":"Frummet","sequence":"additional","affiliation":[]},{"given":"Souvick","family":"Ghosh","sequence":"additional","affiliation":[]},{"given":"Johannes","family":"Kiesel","sequence":"additional","affiliation":[]},{"given":"Irene","family":"Lopatovska","sequence":"additional","affiliation":[]},{"given":"Daniel","family":"McDuff","sequence":"additional","affiliation":[]},{"given":"Selina","family":"Meyer","sequence":"additional","affiliation":[]},{"given":"Ahmed","family":"Mourad","sequence":"additional","affiliation":[]},{"given":"Paul","family":"Owoicho","sequence":"additional","affiliation":[]},{"given":"Sachin Pathiyan","family":"Cherumanal","sequence":"additional","affiliation":[]},{"given":"Daniel","family":"Russell","sequence":"additional","affiliation":[]},{"given":"Laurianne","family":"Sitbon","sequence":"additional","affiliation":[]}],"member":"320","published-online":{"date-parts":[[2021,7,16]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1145\/3343413.3377968"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/3274784.3274788"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3397271.3401186"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300233"},{"key":"e_1_2_1_5_1","volume-title":"Conversational Search (Dagstuhl Seminar 19461). Dagstuhl Reports, 9(11):34--83","author":"Anand Avishek","year":"2020","unstructured":"Avishek Anand , Lawrence Cavedon , Hideo Joho , Mark Sanderson , and Benno Stein . Conversational Search (Dagstuhl Seminar 19461). Dagstuhl Reports, 9(11):34--83 , 2020 . Avishek Anand, Lawrence Cavedon, Hideo Joho, Mark Sanderson, and Benno Stein. Conversational Search (Dagstuhl Seminar 19461). Dagstuhl Reports, 9(11):34--83, 2020."},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/2020.acl-main.371"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pragma.2009.12.012"},{"key":"e_1_2_1_8_1","volume-title":"Proceedings of the International Symposium on Spoken Dialogue","author":"Brennan Susan E.","year":"1996","unstructured":"Susan E. Brennan . Lexical entrainment in spontaneous dialog . In Proceedings of the International Symposium on Spoken Dialogue , 1996 . Susan E. Brennan. Lexical entrainment in spontaneous dialog. In Proceedings of the International Symposium on Spoken Dialogue, 1996."},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/3272973.3273006"},{"key":"e_1_2_1_10_1","volume-title":"Journal of Human Sciences","author":"Nil","year":"2016","unstructured":"Nil G. Canbek and Mehmet E. Mutlu. On the track of artificial intelligence: Learning with intelligent personal assistants . Journal of Human Sciences , 2016 . Nil G. Canbek and Mehmet E. Mutlu. On the track of artificial intelligence: Learning with intelligent personal assistants. Journal of Human Sciences, 2016."},{"key":"e_1_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/3308774.3308783"},{"key":"e_1_2_1_12_1","volume-title":"Contactless cardiac arrest detection using smart devices. NPJ digital medicine, 2(1):1--8","author":"Chan Justin","year":"2019","unstructured":"Justin Chan , Thomas Rea , Shyamnath Gollakota , and Jacob E Sunshine . Contactless cardiac arrest detection using smart devices. NPJ digital medicine, 2(1):1--8 , 2019 . Justin Chan, Thomas Rea, Shyamnath Gollakota, and Jacob E Sunshine. Contactless cardiac arrest detection using smart devices. NPJ digital medicine, 2(1):1--8, 2019."},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406139"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/3442381.3450140"},{"key":"e_1_2_1_15_1","volume-title":"TREC CAsT 2019: The conversational assistance track overview. arXiv preprint arXiv:2003.13624","author":"Dalton Jeffrey","year":"2020","unstructured":"Jeffrey Dalton , Chenyan Xiong , and Jamie Callan . TREC CAsT 2019: The conversational assistance track overview. arXiv preprint arXiv:2003.13624 , 2020 . Jeffrey Dalton, Chenyan Xiong, and Jamie Callan. TREC CAsT 2019: The conversational assistance track overview. arXiv preprint arXiv:2003.13624, 2020."},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1145\/3404835.3462806"},{"key":"e_1_2_1_17_1","volume-title":"What do we see in them? identifying dimensions of partner models for speech interfaces using a psycholexical approach. CoRR, abs\/2102.02094","author":"Doyle Philip R.","year":"2021","unstructured":"Philip R. Doyle , Leigh Clark , and Benjamin R. Cowan . What do we see in them? identifying dimensions of partner models for speech interfaces using a psycholexical approach. CoRR, abs\/2102.02094 , 2021 . Philip R. Doyle, Leigh Clark, and Benjamin R. Cowan. What do we see in them? identifying dimensions of partner models for speech interfaces using a psycholexical approach. CoRR, abs\/2102.02094, 2021."},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406120"},{"key":"e_1_2_1_19_1","first-page":"29","volume-title":"Proceedings of the Third Workshop on Computational Modeling of People's Opinions, Personality, and Emotion's in Social Media","author":"Baff Roxanne El","year":"2020","unstructured":"Roxanne El Baff , Khalid Al Khatib , Benno Stein , and Henning Wachsmuth . Persuasiveness of news editorials depending on ideology and personality . In Proceedings of the Third Workshop on Computational Modeling of People's Opinions, Personality, and Emotion's in Social Media , pages 29 -- 40 . ACL, 2020 . Roxanne El Baff, Khalid Al Khatib, Benno Stein, and Henning Wachsmuth. Persuasiveness of news editorials depending on ideology and personality. In Proceedings of the Third Workshop on Computational Modeling of People's Opinions, Personality, and Emotion's in Social Media, pages 29--40. ACL, 2020."},{"key":"e_1_2_1_20_1","doi-asserted-by":"crossref","unstructured":"Wendy E Ellis Tara M Dumas and Lindsey M Forbes. Physically isolated but socially connected: Psychological adjustment and stress among adolescents during the initial COVID-19 crisis. Canadian Journal of Behavioural Science\/Revue canadienne des sciences du comportement 52(3):177 2020. Wendy E Ellis Tara M Dumas and Lindsey M Forbes. Physically isolated but socially connected: Psychological adjustment and stress among adolescents during the initial COVID-19 crisis. Canadian Journal of Behavioural Science\/Revue canadienne des sciences du comportement 52(3):177 2020.","DOI":"10.1037\/cbs0000215"},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/3077136.3080826"},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2020.08.058"},{"key":"e_1_2_1_23_1","volume-title":"NL4AI@AI*IA","author":"Frummet Alexander","year":"2019","unstructured":"Alexander Frummet , David Elsweiler , and B. Ludwig . Detecting domain-specific information needs in conversational search dialogues . In NL4AI@AI*IA , 2019 . Alexander Frummet, David Elsweiler, and B. Ludwig. Detecting domain-specific information needs in conversational search dialogues. In NL4AI@AI*IA, 2019."},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/3409256.3409834"},{"key":"e_1_2_1_25_1","volume-title":"Proceedings of the 38th International Conference on Information Systems, ICIS '17","author":"Gnewuch Ulrich","year":"2017","unstructured":"Ulrich Gnewuch , Stefan Morana , and Alexander Maedche . Towards designing cooperative and social conversational agents for customer service . In Proceedings of the 38th International Conference on Information Systems, ICIS '17 , 2017 . Ulrich Gnewuch, Stefan Morana, and Alexander Maedche. Towards designing cooperative and social conversational agents for customer service. In Proceedings of the 38th International Conference on Information Systems, ICIS '17, 2017."},{"key":"e_1_2_1_26_1","volume-title":"Studies in the Way of Words","author":"Grice Paul","year":"1989","unstructured":"Paul Grice . Studies in the Way of Words . Harvard University Press , 1989 . Paul Grice. Studies in the Way of Words. Harvard University Press, 1989."},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.appet.2013.01.016"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/3343413.3377978"},{"key":"e_1_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10791-018-9341-2"},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1109\/TSA.2002.1001979"},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jaac.2020.05.009"},{"key":"e_1_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-94042-7_3"},{"key":"e_1_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1177\/0961000619891771"},{"key":"e_1_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1002\/pra2.2018.14505501034"},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1177\/0961000618759414"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1109\/SLT.2008.4777861"},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1145\/3136755.3136813"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1145\/191666.191703"},{"key":"e_1_2_1_39_1","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780195092691.001.0001","volume-title":"The knowledge-creating company: How Japanese companies create the dynamics of innovation","author":"Nonaka Ikujiro","year":"1995","unstructured":"Ikujiro Nonaka and Hirotaka Takeuchi . The knowledge-creating company: How Japanese companies create the dynamics of innovation . Oxford University Press , 1995 . Ikujiro Nonaka and Hirotaka Takeuchi. The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press, 1995."},{"key":"e_1_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1145\/3343413.3377964"},{"key":"e_1_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1145\/3458553.3458556"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2016.03.004"},{"key":"e_1_2_1_43_1","doi-asserted-by":"publisher","DOI":"10.1017\/S0140525X04000056"},{"key":"e_1_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.1145\/3331184.3331327"},{"key":"e_1_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1145\/3451964.3451978"},{"key":"e_1_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1145\/3295750.3298924"},{"key":"e_1_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.1109\/OJEMB.2020.2998051"},{"key":"e_1_2_1_48_1","doi-asserted-by":"publisher","DOI":"10.1145\/3020165.3020183"},{"key":"e_1_2_1_49_1","volume-title":"Madison Avenue J","author":"Reeves Byron","year":"2010","unstructured":"Byron Reeves . People do like people: The benefits of interactive online characters . Madison Avenue J , April 2010 . Byron Reeves. People do like people: The benefits of interactive online characters. Madison Avenue J, April 2010."},{"key":"e_1_2_1_50_1","volume-title":"Criteria for emotion recognition from verbal and nonverbal expression: Studying baggage loss in the airport. Personality and social psychology bulletin, 26(3):327--339","author":"Scherer Klaus R","year":"2000","unstructured":"Klaus R Scherer and Grazia Ceschi . Criteria for emotion recognition from verbal and nonverbal expression: Studying baggage loss in the airport. Personality and social psychology bulletin, 26(3):327--339 , 2000 . Klaus R Scherer and Grazia Ceschi. Criteria for emotion recognition from verbal and nonverbal expression: Studying baggage loss in the airport. Personality and social psychology bulletin, 26(3):327--339, 2000."},{"key":"e_1_2_1_51_1","doi-asserted-by":"publisher","DOI":"10.1145\/3077136.3080787"},{"key":"e_1_2_1_52_1","doi-asserted-by":"publisher","DOI":"10.1038\/s41586-021-03215-w"},{"key":"e_1_2_1_53_1","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406127"},{"key":"e_1_2_1_54_1","volume-title":"Ablex","author":"Tannen Deborah","year":"1987","unstructured":"Deborah Tannen . Conversational style. In Hans W. Dechert and Manfred Raupach, editors, Psycholinguistic models of production . Ablex , 1987 . Deborah Tannen. Conversational style. In Hans W. Dechert and Manfred Raupach, editors, Psycholinguistic models of production. Ablex, 1987."},{"key":"e_1_2_1_55_1","volume-title":"Proceedings of the 1st International Workshop on Conversational Approaches to Information Retrieval, CAIR '17","author":"Thomas Paul","year":"2017","unstructured":"Paul Thomas , Daniel McDuff , Mary Czerwinski , and Nick Craswell . MISC : A data set of information-seeking conversations . In Proceedings of the 1st International Workshop on Conversational Approaches to Information Retrieval, CAIR '17 , 2017 . Paul Thomas, Daniel McDuff, Mary Czerwinski, and Nick Craswell. MISC: A data set of information-seeking conversations. In Proceedings of the 1st International Workshop on Conversational Approaches to Information Retrieval, CAIR '17, 2017."},{"key":"e_1_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.1145\/3397271.3401127"},{"key":"e_1_2_1_57_1","doi-asserted-by":"publisher","DOI":"10.1145\/3183654.3183691"},{"key":"e_1_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.1145\/3020165.3022144"},{"key":"e_1_2_1_59_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2019.102162"},{"key":"e_1_2_1_60_1","doi-asserted-by":"publisher","DOI":"10.1177\/0706743719828977"},{"key":"e_1_2_1_61_1","doi-asserted-by":"publisher","DOI":"10.1145\/3397271.3401297"},{"key":"e_1_2_1_62_1","volume-title":"The development of loneliness through adolescence and young adulthood: Its nature, correlates, and midlife outcomes. Developmental psychology","author":"Soest Tilmann Von","year":"2020","unstructured":"Tilmann Von Soest , Maike Luhmann , and Denis Gerstorf . The development of loneliness through adolescence and young adulthood: Its nature, correlates, and midlife outcomes. Developmental psychology , 2020 . Tilmann Von Soest, Maike Luhmann, and Denis Gerstorf. The development of loneliness through adolescence and young adulthood: Its nature, correlates, and midlife outcomes. Developmental psychology, 2020."},{"key":"e_1_2_1_63_1","first-page":"49","volume-title":"Building an argument search engine for the Web","author":"Wachsmuth Henning","year":"2017","unstructured":"Henning Wachsmuth , Martin Potthast , Khalid Al-Khatib , Yamen Ajjour , Jana Puschmann , Jiani Qu , Jonas Dorsch , Viorel Morari , Janek Bevendorff , and Benno Stein . Building an argument search engine for the Web . In Kevin Ashley, Claire Cardie, Nancy Green, Iryna Gurevych, Ivan Habernal, Diane Litman, Georgios Petasis, Chris Reed, Noam Slonim, and Vern Walker, editors, 4th Workshop on Argument Mining (ArgMining) at EMNLP, pages 49 -- 59 . ACL , 2017 . Henning Wachsmuth, Martin Potthast, Khalid Al-Khatib, Yamen Ajjour, Jana Puschmann, Jiani Qu, Jonas Dorsch, Viorel Morari, Janek Bevendorff, and Benno Stein. Building an argument search engine for the Web. In Kevin Ashley, Claire Cardie, Nancy Green, Iryna Gurevych, Ivan Habernal, Diane Litman, Georgios Petasis, Chris Reed, Noam Slonim, and Vern Walker, editors, 4th Workshop on Argument Mining (ArgMining) at EMNLP, pages 49--59. ACL, 2017."},{"key":"e_1_2_1_64_1","doi-asserted-by":"publisher","DOI":"10.3115\/976909.979652"},{"key":"e_1_2_1_65_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.foodqual.2016.02.009"},{"key":"e_1_2_1_66_1","doi-asserted-by":"publisher","DOI":"10.1145\/3269206.3271776"}],"container-title":["ACM SIGIR Forum"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3476415.3476421","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3476415.3476421","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T19:30:45Z","timestamp":1750188645000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3476415.3476421"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,6]]},"references-count":66,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2021,6]]}},"alternative-id":["10.1145\/3476415.3476421"],"URL":"https:\/\/doi.org\/10.1145\/3476415.3476421","relation":{},"ISSN":["0163-5840"],"issn-type":[{"value":"0163-5840","type":"print"}],"subject":[],"published":{"date-parts":[[2021,6]]},"assertion":[{"value":"2021-07-16","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}