{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:17:31Z","timestamp":1750220251779,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":13,"publisher":"ACM","license":[{"start":{"date-parts":[[2021,9,24]],"date-time":"2021-09-24T00:00:00Z","timestamp":1632441600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"funder":[{"name":"the Science and Technology Project of State Grid Shandong Electric Power Company: Research and Application of Key Technologies of Big Data Analysis in Customer Service","award":["2021A-102"],"award-info":[{"award-number":["2021A-102"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,9,24]]},"DOI":"10.1145\/3490322.3490339","type":"proceedings-article","created":{"date-parts":[[2021,12,27]],"date-time":"2021-12-27T15:29:45Z","timestamp":1640618985000},"page":"103-108","source":"Crossref","is-referenced-by-count":0,"title":["TBIT: Transformer-based Business Prediction Model Integrating Work Order Textual Contextual Information"],"prefix":"10.1145","author":[{"given":"Mingli","family":"Yin","sequence":"first","affiliation":[{"name":"State Grid Shandong Electric Power Company, State Grid Shandong Electric Power Company, China"}]},{"given":"Wenbin","family":"Zhang","sequence":"additional","affiliation":[{"name":"State Grid Shandong Electric Power Company Information and Communication Company, State Grid Shandong Electric Power Company Information and Communication Company, China"}]},{"given":"Shuangshuang","family":"Guo","sequence":"additional","affiliation":[{"name":"State Grid Shandong Electric Power Company Information and Communication Company, State Grid Shandong Electric Power Company Information and Communication Company, China"}]},{"given":"Linlin","family":"Tang","sequence":"additional","affiliation":[{"name":"State Grid Shandong Electric Power Company Information and Communication Company, State Grid Shandong Electric Power Company Information and Communication Company, China"}]},{"given":"Shengya","family":"Han","sequence":"additional","affiliation":[{"name":"State Grid Shandong Electric Power Company Information and Communication Company, State Grid Shandong Electric Power Company Information and Communication Company, China"}]},{"given":"Yin","family":"Liu","sequence":"additional","affiliation":[{"name":"State Grid Shandong Electric Power Company Information and Communication Company, State Grid Shandong Electric Power Company Information and Communication Company, China"}]},{"given":"Yuliang","family":"Shi","sequence":"additional","affiliation":[{"name":"School of Software, Shandong University, China"}]}],"member":"320","published-online":{"date-parts":[[2021,12,27]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"crossref","unstructured":"Yaguang Wu Xusheng Liu Xuedong He Qianjun Wu Yeteng An. Application Research of Intention Recognition and Semantic Slot Filling Combined Model in Electric Power Customer Service. ICITEE2020: The 3rd International Conference on Information Technologies and Electrical Engineering 2020: 225-228. Yaguang Wu Xusheng Liu Xuedong He Qianjun Wu Yeteng An. Application Research of Intention Recognition and Semantic Slot Filling Combined Model in Electric Power Customer Service. ICITEE2020: The 3rd International Conference on Information Technologies and Electrical Engineering 2020: 225-228.","DOI":"10.1145\/3452940.3452983"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"crossref","unstructured":"Jia Zhu Donglai Wu. Application of New Artificial Intelligence Technology in the Voice Recognition and Analysis System of Electric Power Information Customer Service. CIPAE 2020: 2020 International Conference on Computers Information Processing and Advanced Education 2020: 187-193. Jia Zhu Donglai Wu. Application of New Artificial Intelligence Technology in the Voice Recognition and Analysis System of Electric Power Information Customer Service. CIPAE 2020: 2020 International Conference on Computers Information Processing and Advanced Education 2020: 187-193.","DOI":"10.1145\/3419635.3419686"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1007\/s00500-021-05784-4"},{"issue":"4","key":"e_1_3_2_1_4_1","first-page":"368","article-title":"Service demand forecasting of power customers based on big data analysis [J]","volume":"42","author":"Zhou Zhu","year":"2020","journal-title":"Journal of Shenyang University of Technology"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijforecast.2019.04.016"},{"issue":"3","key":"e_1_3_2_1_6_1","first-page":"57","article-title":"Forecast analysis of electric power customer prepair business volume[J]","volume":"17","author":"Zhang Mingjie","year":"2015","journal-title":"Power Demand Side Management"},{"volume-title":"Intelligent Decision Support System for Business Forecasting Using Artificial Intelligence[J]. Arabian Journal for Science and Engineering","year":"2021","author":"F.","key":"e_1_3_2_1_7_1"},{"issue":"12","key":"e_1_3_2_1_8_1","first-page":"9","article-title":"Forecast of Business Volume of Electricity Customer Payment Channels[J]","volume":"22","author":"Gong Lihua","year":"2019","journal-title":"Power Systems and Big Data"},{"volume-title":"An introduction to ROC analysis[J]. Pattern recognition letters","year":"2006","author":"Fawcett","key":"e_1_3_2_1_9_1"},{"volume-title":"Area under precision-recall curves for weighted and unweighted data[J]. PloS one","year":"2014","author":"Keilwagen","key":"e_1_3_2_1_10_1"},{"volume-title":"Bao Yuan. Research on Intelligent Robot Engine of Electric Power Online Customer Services Based on Knowledge Graph. ICIAI 2020: 216-221","author":"Zhang Bo","key":"e_1_3_2_1_11_1"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2020.2970478"},{"issue":"01","key":"e_1_3_2_1_13_1","first-page":"71","article-title":"Research and practice of big data analytics of intelligent ICT call center based on electricity ICT scene[J]","volume":"22","author":"Zheng Rongrong","year":"2019","journal-title":"Power Systems and Big Data"}],"event":{"name":"ICBDT 2021: 2021 4th International Conference on Big Data Technologies","acronym":"ICBDT 2021","location":"Zibo China"},"container-title":["2021 4th International Conference on Big Data Technologies"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3490322.3490339","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3490322.3490339","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T19:30:42Z","timestamp":1750188642000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3490322.3490339"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,9,24]]},"references-count":13,"alternative-id":["10.1145\/3490322.3490339","10.1145\/3490322"],"URL":"https:\/\/doi.org\/10.1145\/3490322.3490339","relation":{},"subject":[],"published":{"date-parts":[[2021,9,24]]}}}