{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,22]],"date-time":"2026-06-22T04:16:01Z","timestamp":1782101761961,"version":"3.54.5"},"reference-count":50,"publisher":"Association for Computing Machinery (ACM)","issue":"4","license":[{"start":{"date-parts":[[2022,11,4]],"date-time":"2022-11-04T00:00:00Z","timestamp":1667520000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["ACM Trans. Interact. Intell. Syst."],"published-print":{"date-parts":[[2022,12,31]]},"abstract":"<jats:p>\n            We propose a new method for generating explanations with Artificial Intelligence (AI) and a tool to test its expressive power within a user interface. In order to bridge the gap between philosophy and human-computer interfaces, we show a new approach for the generation of interactive explanations based on a sophisticated pipeline of AI algorithms for structuring natural language documents into knowledge graphs, answering questions effectively and satisfactorily. With this work, we aim to prove that the philosophical theory of explanations presented by Achinstein can be actually adapted for being implemented into a concrete software application, as an interactive and illocutionary process of answering questions. Specifically, our contribution is an approach to frame\n            <jats:italic>illocution<\/jats:italic>\n            in a computer-friendly way, to achieve user-centrality with statistical question answering. Indeed, we frame the\n            <jats:italic>illocution<\/jats:italic>\n            of an explanatory process as that mechanism responsible for anticipating the needs of the explainee in the form of unposed, implicit, archetypal questions, hence improving the user-centrality of the underlying explanatory process. Therefore, we hypothesise that if an explanatory process is an illocutionary act of providing content-giving answers to questions, and illocution is as we defined it, the more explicit and implicit questions can be answered by an explanatory tool, the more usable (as per ISO 9241-210) its explanations. We tested our hypothesis with a user-study involving more than 60 participants, on two XAI-based systems, one for credit approval (finance) and one for heart disease prediction (healthcare). The results showed that increasing the\n            <jats:italic>illocutionary power<\/jats:italic>\n            of an explanatory tool can produce statistically\n            <jats:italic>significant<\/jats:italic>\n            improvements (hence with a\n            <jats:italic>P<\/jats:italic>\n            value lower than .05) on effectiveness. This, combined with a visible alignment between the increments in effectiveness and satisfaction, suggests that our understanding of\n            <jats:italic>illocution<\/jats:italic>\n            can be correct, giving evidence in favour of our theory.\n          <\/jats:p>","DOI":"10.1145\/3519265","type":"journal-article","created":{"date-parts":[[2022,4,28]],"date-time":"2022-04-28T06:31:43Z","timestamp":1651127503000},"page":"1-32","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":13,"title":["Generating User-Centred Explanations via Illocutionary Question Answering: From Philosophy to Interfaces"],"prefix":"10.1145","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-6285-1041","authenticated-orcid":false,"given":"Francesco","family":"Sovrano","sequence":"first","affiliation":[{"name":"Universit\u00e0 di Bologna, Bologna, Italy"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fabio","family":"Vitali","sequence":"additional","affiliation":[{"name":"Universit\u00e0 di Bologna, Bologna, Italy"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2022,11,4]]},"reference":[{"key":"e_1_3_2_2_2","volume-title":"The Nature of Explanation","author":"Achinstein P.","year":"1983","unstructured":"P. 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