{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,17]],"date-time":"2026-03-17T08:15:00Z","timestamp":1773735300700,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":57,"publisher":"ACM","license":[{"start":{"date-parts":[[2022,6,20]],"date-time":"2022-06-20T00:00:00Z","timestamp":1655683200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2022,6,21]]},"DOI":"10.1145\/3531146.3533189","type":"proceedings-article","created":{"date-parts":[[2022,6,20]],"date-time":"2022-06-20T14:27:10Z","timestamp":1655735230000},"page":"1330-1340","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":27,"title":["Why Am I Not Seeing It? Understanding Users\u2019 Needs for Counterfactual Explanations in Everyday Recommendations"],"prefix":"10.1145","author":[{"given":"Ruoxi","family":"Shang","sequence":"first","affiliation":[{"name":"University of Washington, USA"}]},{"given":"K. J. Kevin","family":"Feng","sequence":"additional","affiliation":[{"name":"University of Washington, USA"}]},{"given":"Chirag","family":"Shah","sequence":"additional","affiliation":[{"name":"University of Washington, USA"}]}],"member":"320","published-online":{"date-parts":[[2022,6,20]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376615"},{"key":"e_1_3_2_1_2_1","unstructured":"Airbnb Inc.[n.d.]. Every home is a destination. https:\/\/www.airbnb.com\/luxury. Accessed: 2022-01-20."},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173860"},{"key":"e_1_3_2_1_4_1","volume-title":"Actes de la conf\u00e9rence BDA","author":"Attolou Herv\u00e9-Madelein","year":"2021","unstructured":"Herv\u00e9-Madelein Attolou. 2021. Why-Not explanations for recommenders. In Actes de la conf\u00e9rence BDA 2021. 99."},{"key":"e_1_3_2_1_5_1","volume-title":"Neuroeconomics","author":"Berridge C","unstructured":"Kent\u00a0C Berridge and John\u00a0P O\u2019Doherty. 2014. From experienced utility to decision utility. In Neuroeconomics. Elsevier, 335\u2013351."},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1145\/2166966.2166996"},{"key":"e_1_3_2_1_7_1","volume-title":"Average time spent daily on a smartphone in the United States","author":"Ceci L.","year":"2021","unstructured":"L. Ceci. 2021. Average time spent daily on a smartphone in the United States 2021. https:\/\/www.statista.com\/statistics\/1224510\/time-spent-per-day-on-smartphone-us\/. Accessed: 2022-01-20."},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300789"},{"key":"e_1_3_2_1_9_1","volume-title":"The effects of transparency on trust in and acceptance of a content-based art recommender. User Modeling and User-adapted interaction 18, 5","author":"Cramer Henriette","year":"2008","unstructured":"Henriette Cramer, Vanessa Evers, Satyan Ramlal, Maarten Van\u00a0Someren, Lloyd Rutledge, Natalia Stash, Lora Aroyo, and Bob Wielinga. 2008. The effects of transparency on trust in and acceptance of a content-based art recommender. User Modeling and User-adapted interaction 18, 5 (2008), 455."},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1145\/3351095.3372866"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.euroecorev.2015.05.004"},{"key":"e_1_3_2_1_12_1","first-page":"114","article-title":"Algorithm aversion: People erroneously avoid algorithms after seeing them err.Journal of Experimental Psychology","volume":"144","author":"Dietvorst J","year":"2015","unstructured":"Berkeley\u00a0J Dietvorst, Joseph\u00a0P Simmons, and Cade Massey. 2015. Algorithm aversion: People erroneously avoid algorithms after seeing them err.Journal of Experimental Psychology: General 144, 1 (2015), 114.","journal-title":"General"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/3172944.3172961"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/3301275.3302262"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11098-018-1065-z"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1145\/2702123.2702556"},{"key":"e_1_3_2_1_17_1","unstructured":"James\u00a0D Evans. 1996. Straightforward statistics for the behavioral sciences.Thomson Brooks\/Cole Publishing Co."},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2013.12.007"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.7551\/mitpress\/9780262525374.001.0001"},{"key":"e_1_3_2_1_20_1","volume-title":"Explanations from intelligent systems: Theoretical foundations and implications for practice. MIS quarterly","author":"Gregor Shirley","year":"1999","unstructured":"Shirley Gregor and Izak Benbasat. 1999. Explanations from intelligent systems: Theoretical foundations and implications for practice. MIS quarterly (1999), 497\u2013530."},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/358916.358995"},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173995"},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1109\/CSCWD.2014.6846898"},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"crossref","unstructured":"Mark\u00a0T Keane Eoin\u00a0M Kenny Eoin Delaney and Barry Smyth. 2021. If only we had better counterfactual explanations: Five key deficits to rectify in the evaluation of counterfactual xai techniques. arXiv preprint arXiv:2103.01035(2021).","DOI":"10.24963\/ijcai.2021\/609"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1109\/VLHCC.2013.6645235"},{"key":"e_1_3_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300717"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"crossref","unstructured":"David\u00a0K Lewis. 1986. Causal explanation. (1986).","DOI":"10.1093\/0195036468.003.0007"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376590"},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1145\/1620545.1620576"},{"key":"e_1_3_2_1_30_1","volume-title":"Explanation in artificial intelligence: Insights from the social sciences. Artificial intelligence 267","author":"Miller Tim","year":"2019","unstructured":"Tim Miller. 2019. Explanation in artificial intelligence: Insights from the social sciences. Artificial intelligence 267 (2019), 1\u201338."},{"key":"e_1_3_2_1_31_1","volume-title":"Contrastive explanation: A structural-model approach. The Knowledge Engineering Review 36","author":"Miller Tim","year":"2021","unstructured":"Tim Miller. 2021. Contrastive explanation: A structural-model approach. The Knowledge Engineering Review 36 (2021)."},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11257-017-9195-0"},{"key":"e_1_3_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1177\/0093650213499657"},{"key":"e_1_3_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1145\/1111449.1111475"},{"key":"e_1_3_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173677"},{"key":"e_1_3_2_1_36_1","volume-title":"IUI Workshops, Vol.\u00a02327","author":"Ribera Mireia","year":"2019","unstructured":"Mireia Ribera and Agata Lapedriza. 2019. Can we do better explanations? A proposal of user-centered explainable AI.. In IUI Workshops, Vol.\u00a02327. 38."},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1145\/2678025.2701406"},{"key":"e_1_3_2_1_38_1","volume-title":"Neuronal reward and decision signals: from theories to data. Physiological reviews 95, 3","author":"Schultz Wolfram","year":"2015","unstructured":"Wolfram Schultz. 2015. Neuronal reward and decision signals: from theories to data. Physiological reviews 95, 3 (2015), 853\u2013951."},{"key":"e_1_3_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1093\/biomet"},{"key":"e_1_3_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1007\/s13218-020-00637-y"},{"key":"e_1_3_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2021.3051315"},{"key":"e_1_3_2_1_42_1","volume-title":"Order effects","author":"Strack Fritz","unstructured":"Fritz Strack. 1992. \u201cOrder effects\u201d in survey research: Activation and information functions of preceding questions. In Context effects in social and psychological research. Springer, 23\u201334."},{"key":"e_1_3_2_1_43_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11257-011-9117-5"},{"key":"e_1_3_2_1_44_1","volume-title":"Recommender systems handbook","author":"Tintarev Nava","unstructured":"Nava Tintarev and Judith Masthoff. 2015. Explaining recommendations: Design and evaluation. In Recommender systems handbook. Springer, 353\u2013382."},{"key":"e_1_3_2_1_45_1","unstructured":"Uber Technologies Inc.[n.d.]. Uber Black. https:\/\/www.uber.com\/us\/en\/ride\/uberblack\/. Accessed: 2022-01-20."},{"key":"e_1_3_2_1_46_1","unstructured":"Dave Vannette. [n.d.]. Using Attention Checks in Your Surveys May Harm Data Quality. https:\/\/www.qualtrics.com\/blog\/using-attention-checks-in-your-surveys-may-harm-data-quality\/. Accessed: 2022-01-02."},{"key":"e_1_3_2_1_47_1","unstructured":"Sahil Verma John Dickerson and Keegan Hines. 2020. Counterfactual explanations for machine learning: A review. arXiv preprint arXiv:2010.10596(2020)."},{"key":"e_1_3_2_1_48_1","first-page":"841","article-title":"Counterfactual explanations without opening the black box: Automated decisions and the GDPR","volume":"31","author":"Wachter Sandra","year":"2017","unstructured":"Sandra Wachter, Brent Mittelstadt, and Chris Russell. 2017. Counterfactual explanations without opening the black box: Automated decisions and the GDPR. Harv. JL & Tech. 31(2017), 841.","journal-title":"Harv. JL & Tech."},{"key":"e_1_3_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300831"},{"key":"e_1_3_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.2307\/3001968"},{"key":"e_1_3_2_1_51_1","doi-asserted-by":"publisher","DOI":"10.1145\/3441715"},{"key":"e_1_3_2_1_52_1","doi-asserted-by":"publisher","DOI":"10.1080\/1369118X.2016.1200645"},{"key":"e_1_3_2_1_53_1","volume-title":"Exploring explanation effects on consumers","author":"Zhang Jingjing","year":"2018","unstructured":"Jingjing Zhang and Shawn\u00a0P Curley. 2018. Exploring explanation effects on consumers\u2019 trust in online recommender agents. International Journal of Human\u2013Computer Interaction 34, 5(2018), 421\u2013432."},{"key":"e_1_3_2_1_54_1","unstructured":"Yongfeng Zhang and Xu Chen. 2018. Explainable recommendation: A survey and new perspectives. arXiv preprint arXiv:1804.11192(2018)."},{"key":"e_1_3_2_1_55_1","doi-asserted-by":"crossref","unstructured":"Yongfeng Zhang Xu Chen 2020. Explainable recommendation: A survey and new perspectives. Foundations and Trends\u00ae in Information Retrieval 14 1(2020) 1\u2013101.","DOI":"10.1561\/1500000066"},{"key":"e_1_3_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.1145\/3302509.3313322"},{"key":"e_1_3_2_1_57_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-68059-0_2"}],"event":{"name":"FAccT '22: 2022 ACM Conference on Fairness, Accountability, and Transparency","location":"Seoul Republic of Korea","acronym":"FAccT '22","sponsor":["ACM Association for Computing Machinery"]},"container-title":["2022 ACM Conference on Fairness Accountability and Transparency"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3531146.3533189","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3531146.3533189","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T19:02:09Z","timestamp":1750186929000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3531146.3533189"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,6,20]]},"references-count":57,"alternative-id":["10.1145\/3531146.3533189","10.1145\/3531146"],"URL":"https:\/\/doi.org\/10.1145\/3531146.3533189","relation":{},"subject":[],"published":{"date-parts":[[2022,6,20]]},"assertion":[{"value":"2022-06-20","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}