{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:17:42Z","timestamp":1750220262159,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":22,"publisher":"ACM","license":[{"start":{"date-parts":[[2022,4,28]],"date-time":"2022-04-28T00:00:00Z","timestamp":1651104000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2022,4,28]]},"DOI":"10.1145\/3535782.3535811","type":"proceedings-article","created":{"date-parts":[[2022,7,18]],"date-time":"2022-07-18T21:27:57Z","timestamp":1658179677000},"page":"214-220","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["A Classification Scheme in Evaluating Undergraduate Students\u2019 Feedback Towards Service Quality of Private University"],"prefix":"10.1145","author":[{"given":"Yogi Tri","family":"Prasetyo","sequence":"first","affiliation":[{"name":"School of Industrial Engineering and Engineering Management, Mapua University, Philippines"}]},{"given":"Lauren","family":"Regondola-Bolata","sequence":"additional","affiliation":[{"name":"School of Industrial Engineering and Engineering Management, Mapua University, Philippines"}]},{"given":"Reny","family":"Nadlifatin","sequence":"additional","affiliation":[{"name":"Department of Information Systems, Institut Teknologi Sepuluh Nopember, Indonesia"}]},{"given":"Satria Fadil","family":"Persada","sequence":"additional","affiliation":[{"name":"BINUS Business School Undergraduate Program, Bina Nusantara University, Indonesia"}]},{"given":"Thanatorn","family":"Chuenyindee","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Thailand"}]},{"given":"Bobby","family":"Ardiansyahmiraja","sequence":"additional","affiliation":[{"name":"Faculty of Business and Economics, Universitas Surabaya, Indonesia"}]}],"member":"320","published-online":{"date-parts":[[2022,7,18]]},"reference":[{"key":"e_1_3_2_1_1_1","first-page":"13","article-title":"Assessing the Effects of Service Quality on Customer Satisfaction","volume":"9","author":"Afthanorhan A.","year":"2018","unstructured":"A. Afthanorhan, Z. Awang, N. Rashid, and , \u201cAssessing the Effects of Service Quality on Customer Satisfaction\u201d, Management Science Letters, vol. 9, pp. 13-24, 2018.","journal-title":"Management Science Letters"},{"volume-title":"Education Research International","author":"Al-Sheeb B.","key":"e_1_3_2_1_2_1","unstructured":"B. Al-Sheeb, A. Hamouda, and G. Abdella, \u201cInvestigating Determinants of Student Satisfaction in the First Year of College in a Public University in the State of Qatar\u201d, Education Research International, vol. 10, no. 14, 14 pages, 2018."},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijedudev.2008.02.006"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1108\/HEED-01-2019-0003"},{"issue":"2","key":"e_1_3_2_1_5_1","first-page":"275","article-title":"Service Quality Dimensions and Student Satisfaction: A Study of Saudi Arabia Private Higher Education Institutions","volume":"7","author":"Azam A.","year":"2018","unstructured":"A. Azam, \u201cService Quality Dimensions and Student Satisfaction: A Study of Saudi Arabia Private Higher Education Institutions\u201d, European Online Journal of Natural and Social Sciences, vol. 7, no. 2, pp. 275-284, 2018.","journal-title":"European Online Journal of Natural and Social Sciences"},{"issue":"3","key":"e_1_3_2_1_6_1","first-page":"109","article-title":"The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study","volume":"9","author":"Chandra T.","year":"2018","unstructured":"T. Chandra, M. Ng, S. Chandra, and P. Priyono, \u201cThe Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study\u201d, Journal of Social Science Education Research, vol. 9, no. 3, pp. 109-131, 2018.","journal-title":"Journal of Social Science Education Research"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.aap.2014.07.019"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1108\/09513551011022474"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1080\/09720073.2016.11892030"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.sbspro.2013.06.607"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tate.2019.02.001"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijedudev.2009.06.007"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1108\/JD-06-2012-0078"},{"key":"e_1_3_2_1_14_1","article-title":"Analysis of Student Satisfaction Toward Quality-of-Service Facility","author":"Napitupulu R.","year":"2018","unstructured":"R. Napitupulu, R. Rahim, and , \u201cAnalysis of Student Satisfaction Toward Quality-of-Service Facility\u201d, Journal of Physics, 2018.","journal-title":"Journal of Physics"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1108\/09684880010325600"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.4236\/ce.2012.34067"},{"issue":"2","key":"e_1_3_2_1_17_1","first-page":"149","article-title":"The Impact of ISO 9001 Effectiveness on the Performance of Service Companies","volume":"23","author":"Pantouvakis A.","year":"2013","unstructured":"A. Pantouvakis, E. Psomas, and D. Kafetzopoulos, \u201cThe Impact of ISO 9001 Effectiveness on the Performance of Service Companies\u201d, Journal of Service Theory and Practice, vol. 23, no. 2, pp. 149-164, 2013.","journal-title":"Journal of Service Theory and Practice"},{"issue":"9","key":"e_1_3_2_1_18_1","article-title":"Students\u2019 Satisfaction Towards the Service Quality of La Salle University","volume":"15","author":"Quinco D.","year":"2011","unstructured":"D. Quinco, \u201cStudents\u2019 Satisfaction Towards the Service Quality of La Salle University\u201d, Journal of Industrial Engineering and Management, vol. 15, no. 9, 2011.","journal-title":"Journal of Industrial Engineering and Management"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.sbspro.2010.03.888"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tate.2010.04.004"},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.3390\/su13158339"},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.evalprogplan.2022.10210"}],"event":{"name":"MSIE 2022: 2022 4th International Conference on Management Science and Industrial Engineering","acronym":"MSIE 2022","location":"Chiang Mai Thailand"},"container-title":["Proceedings of the 4th International Conference on Management Science and Industrial Engineering"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3535782.3535811","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3535782.3535811","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T19:30:53Z","timestamp":1750188653000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3535782.3535811"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,4,28]]},"references-count":22,"alternative-id":["10.1145\/3535782.3535811","10.1145\/3535782"],"URL":"https:\/\/doi.org\/10.1145\/3535782.3535811","relation":{},"subject":[],"published":{"date-parts":[[2022,4,28]]},"assertion":[{"value":"2022-07-18","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}