{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,30]],"date-time":"2026-07-30T13:03:02Z","timestamp":1785416582556,"version":"3.56.0"},"reference-count":38,"publisher":"Association for Computing Machinery (ACM)","issue":"CHI PLAY","license":[{"start":{"date-parts":[[2022,10,25]],"date-time":"2022-10-25T00:00:00Z","timestamp":1666656000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Proc. ACM Hum.-Comput. Interact."],"published-print":{"date-parts":[[2022,10,25]]},"abstract":"<jats:p>In this paper we searched the websites of 60 popular online multiplayer games to locate their codes of conduct and then performed a content analysis on 32 unique codes of conduct. Our analysis consisted of a two-cycle coding process including initial coding, and then pattern coding for clustering categories and themes together. Our aim was to better understand how game companies include codes of conduct on their websites and what content they include in the codes of conduct. The two-cycle coding process identified five main themes: (1) game company values, (2) expectations of players, (3) bad behaviors and rules, (4) moderation practices, and finally (5) document structure. Our findings suggest that codes of conduct are routinely inaccessible, if present at all, and that codes of conduct are often framed around punitive legal language that reflect policies of misconduct rather than expressing communal values and expectations. Our findings can help contribute towards community management in online games and make codes of conduct more accessible for all stakeholders in online gaming communities. We have also provided design recommendations and a design process that should help guide game companies looking to create value focused codes of conduct.<\/jats:p>","DOI":"10.1145\/3549513","type":"journal-article","created":{"date-parts":[[2022,10,31]],"date-time":"2022-10-31T14:42:43Z","timestamp":1667227363000},"page":"1-23","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":18,"title":["Policies of Misconduct: A Content Analysis of Codes of Conduct for Online Multiplayer Games"],"prefix":"10.1145","volume":"6","author":[{"given":"Thomas D.","family":"Grace","sequence":"first","affiliation":[{"name":"University of California, Irvine, Irvine, CA, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ian","family":"Larson","sequence":"additional","affiliation":[{"name":"University of California, Irvine, Irvine, CA, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Katie","family":"Salen","sequence":"additional","affiliation":[{"name":"University of California, Irvine, Irvine, CA, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2022,10,31]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445363"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1023\/A:1026576421399"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3270316.3271545"},{"key":"e_1_2_1_4_1","unstructured":"Anti-harassment Policy and Complaint Procedure (includes Dating\/Consensual Relationship Policy Provision): 2021. https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/policies\/pages\/cms_000534.aspx. Accessed: 2022-06-06.  Anti-harassment Policy and Complaint Procedure (includes Dating\/Consensual Relationship Policy Provision): 2021. https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/policies\/pages\/cms_000534.aspx. Accessed: 2022-06-06."},{"key":"e_1_2_1_5_1","unstructured":"Bailey B. 2013. FirstClick Usability Testing | Web Usability. FirstClick Usability Testing.  Bailey B. 2013. FirstClick Usability Testing | Web Usability. FirstClick Usability Testing."},{"key":"e_1_2_1_6_1","doi-asserted-by":"crossref","unstructured":"Bakos Y.-N. and Trossen D.R. 2009. Does Anyone Read the Fine Print? Testing a Law and Economics Approach toStandard Form Contracts. (2009).  Bakos Y.-N. and Trossen D.R. 2009. Does Anyone Read the Fine Print? Testing a Law and Economics Approach toStandard Form Contracts. (2009).","DOI":"10.2139\/ssrn.1443256"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445157"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/1753326.1753689"},{"key":"e_1_2_1_9_1","volume-title":"A Precarious Game: The Illusion of Dream Jobs in the Video Game Industry","author":"Bulut E.","unstructured":"Bulut , E. 2020. A Precarious Game: The Illusion of Dream Jobs in the Video Game Industry . Cornell University Press . Bulut, E. 2020. A Precarious Game: The Illusion of Dream Jobs in the Video Game Industry. Cornell University Press."},{"key":"e_1_2_1_10_1","volume-title":"et al","author":"Busch T.","year":"2015","unstructured":"Busch , T. et al . 2015 . Toxic Gamer Culture, Corporate Regulation , and Standards of Behavior among Players of Online Games. Video Game Policy. Routledge . Busch, T. et al. 2015. Toxic Gamer Culture, Corporate Regulation, and Standards of Behavior among Players of Online Games. Video Game Policy. Routledge."},{"key":"e_1_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1201\/9780429324826"},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/3337722.3337754"},{"key":"e_1_2_1_13_1","volume-title":"DiGRA Conference","author":"Donaldson S.","year":"2017","unstructured":"Donaldson , S. 2017 . I Predict a Riot: Making and Breaking Rules and Norms in League of Legends . DiGRA Conference (2017). Donaldson, S. 2017. I Predict a Riot: Making and Breaking Rules and Norms in League of Legends. DiGRA Conference (2017)."},{"key":"e_1_2_1_14_1","unstructured":"Ethicalgames.org: http:\/\/ethicalgames.org\/. Accessed: 2022-02--22.  Ethicalgames.org: http:\/\/ethicalgames.org\/. Accessed: 2022-02--22."},{"key":"e_1_2_1_15_1","volume-title":"Play Alliance & ADL","author":"Fair","year":"2020","unstructured":"Fair Play Alliance & ADL 2020 . Creating and Maintaining Community Guidelines for Online Games and Platforms. Fair Play Alliance. Fair Play Alliance & ADL 2020. Creating and Maintaining Community Guidelines for Online Games and Platforms. Fair Play Alliance."},{"key":"e_1_2_1_16_1","volume-title":"Play Alliance & ADL","author":"Fair","year":"2020","unstructured":"Fair Play Alliance & ADL 2020 . Disruption and Harms in Online Gaming Framework. Fair Play Alliance. Fair Play Alliance & ADL 2020. Disruption and Harms in Online Gaming Framework. Fair Play Alliance."},{"key":"e_1_2_1_17_1","volume-title":"Your Science Conference Should Have a Code of Conduct. Frontiers in Marine Science. 3","author":"Favaro B.","year":"2016","unstructured":"Favaro , B. et al. 2016 . Your Science Conference Should Have a Code of Conduct. Frontiers in Marine Science. 3 , ( 2016 ). Favaro, B. et al. 2016. Your Science Conference Should Have a Code of Conduct. Frontiers in Marine Science. 3, (2016)."},{"key":"e_1_2_1_18_1","volume-title":"Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing","author":"Fiesler C.","year":"2016","unstructured":"Fiesler , C. et al. 2016. Reality and Perception of Copyright Terms of Service for Online Content Creation . Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing ( New York, NY, USA , Feb. 2016 ), 1450--1461. Fiesler, C. et al. 2016. Reality and Perception of Copyright Terms of Service for Online Content Creation. Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing (New York, NY, USA, Feb. 2016), 1450--1461."},{"key":"e_1_2_1_19_1","volume-title":"Custodians of the Internet","author":"Gillespie T.","unstructured":"Gillespie , T. 2018. Custodians of the Internet . Yale University Press . Gillespie, T. 2018. Custodians of the Internet. Yale University Press."},{"key":"e_1_2_1_20_1","volume-title":"Battlefields of negotiation: Control, agency, and ownership in World of Warcraft","author":"Glas R.","unstructured":"Glas , R. 2013. Battlefields of negotiation: Control, agency, and ownership in World of Warcraft . Amsterdam University Press . Glas, R. 2013. Battlefields of negotiation: Control, agency, and ownership in World of Warcraft. Amsterdam University Press."},{"key":"e_1_2_1_21_1","unstructured":"GLHF Pledge: https:\/\/www.anykey.org\/en. Accessed: 2022-02--22.  GLHF Pledge: https:\/\/www.anykey.org\/en. Accessed: 2022-02--22."},{"key":"e_1_2_1_22_1","volume-title":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","author":"Jensen C.","year":"2004","unstructured":"Jensen , C. and Potts , C . 2004. Privacy policies as decision-making tools: an evaluation of online privacy notices . Proceedings of the SIGCHI Conference on Human Factors in Computing Systems ( New York, NY, USA , Apr. 2004 ), 471--478. Jensen, C. and Potts, C. 2004. Privacy policies as decision-making tools: an evaluation of online privacy notices. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (New York, NY, USA, Apr. 2004), 471--478."},{"key":"e_1_2_1_23_1","unstructured":"Keystone Code: https:\/\/www.anykey.org\/en. Accessed: 2022-06-07.  Keystone Code: https:\/\/www.anykey.org\/en. Accessed: 2022-06-07."},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1108\/INTR-08-2019-0343"},{"key":"e_1_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445279"},{"key":"e_1_2_1_26_1","volume-title":"Content analysis: An introduction to its methodology","author":"Krippendorff K.","unstructured":"Krippendorff , K. 2018. Content analysis: An introduction to its methodology . Sage publications. Krippendorff, K. 2018. Content analysis: An introduction to its methodology. Sage publications."},{"key":"e_1_2_1_27_1","volume-title":"Proceedings of the ACM on Human-Computer Interaction. 5, CSCW1 (Apr.","author":"Li R.","year":"2021","unstructured":"Li , R. et al. 2021. Code of Conduct Conversations in Open Source Software Projects on Github . Proceedings of the ACM on Human-Computer Interaction. 5, CSCW1 (Apr. 2021 ), 19:1--19:31. DOI:https:\/\/doi.org\/10.1145\/3449093. 10.1145\/3449093 Li, R. et al. 2021. Code of Conduct Conversations in Open Source Software Projects on Github. Proceedings of the ACM on Human-Computer Interaction. 5, CSCW1 (Apr. 2021), 19:1--19:31. DOI:https:\/\/doi.org\/10.1145\/3449093."},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1109\/NetGames.2015.7382991"},{"key":"e_1_2_1_29_1","unstructured":"Miro: https:\/\/miro.com\/. Accessed: 2022-06-08.  Miro: https:\/\/miro.com\/. Accessed: 2022-06-08."},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1080\/1533290X.2016.1223963"},{"key":"e_1_2_1_31_1","volume-title":"Sixth Annual International Conference on Game Jams, Hackathons, and Game Creation Events. Association for Computing Machinery. 47--54","author":"Oliveira D.","unstructured":"Oliveira , D. et al. 2021. An Exploratory Study on the participation of LGBTQIA+ people in the Global Game Jam 2021 . Sixth Annual International Conference on Game Jams, Hackathons, and Game Creation Events. Association for Computing Machinery. 47--54 . Oliveira, D. et al. 2021. An Exploratory Study on the participation of LGBTQIA+ people in the Global Game Jam 2021. Sixth Annual International Conference on Game Jams, Hackathons, and Game Creation Events. Association for Computing Machinery. 47--54."},{"key":"e_1_2_1_32_1","volume-title":"Behind the Screen: Content Moderation in the Shadows of Social Media","author":"Roberts S.T.","unstructured":"Roberts , S.T. 2019. Behind the Screen: Content Moderation in the Shadows of Social Media . Yale University Press . Roberts, S.T. 2019. Behind the Screen: Content Moderation in the Shadows of Social Media. Yale University Press."},{"key":"e_1_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1145\/3236024.3275441"},{"key":"e_1_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1177\/1461444820920759"},{"key":"e_1_2_1_35_1","volume-title":"The Coding Manual for Qualitative Researchers","author":"Saldana J.","unstructured":"Saldana , J. 2015. The Coding Manual for Qualitative Researchers . SAGE Publications Ltd . Saldana, J. 2015. The Coding Manual for Qualitative Researchers. SAGE Publications Ltd."},{"key":"e_1_2_1_36_1","volume-title":"et al","author":"Sparrow L.","year":"2020","unstructured":"Sparrow , L. et al . 2020 . From \"Silly'to \"Scumbag': Reddit Discussion of a Case of Groping in a Virtual Reality Game . (2020). Sparrow, L. et al. 2020. From \"Silly'to \"Scumbag': Reddit Discussion of a Case of Groping in a Virtual Reality Game. (2020)."},{"key":"e_1_2_1_37_1","volume-title":"2017 IEEE 24th International Conference on Software Analysis, Evolution and Reengineering (SANER) (Feb.","author":"Tourani P.","year":"2017","unstructured":"Tourani , P. et al. 2017. Code of conduct in open source projects . 2017 IEEE 24th International Conference on Software Analysis, Evolution and Reengineering (SANER) (Feb. 2017 ), 24--33. Tourani, P. et al. 2017. Code of conduct in open source projects. 2017 IEEE 24th International Conference on Software Analysis, Evolution and Reengineering (SANER) (Feb. 2017), 24--33."},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1080\/13600869.2013.869919"}],"container-title":["Proceedings of the ACM on Human-Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3549513","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3549513","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T19:00:11Z","timestamp":1750186811000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3549513"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,10,25]]},"references-count":38,"journal-issue":{"issue":"CHI PLAY","published-print":{"date-parts":[[2022,10,25]]}},"alternative-id":["10.1145\/3549513"],"URL":"https:\/\/doi.org\/10.1145\/3549513","relation":{},"ISSN":["2573-0142"],"issn-type":[{"value":"2573-0142","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,10,25]]},"assertion":[{"value":"2022-10-31","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}