{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,2]],"date-time":"2026-04-02T10:04:51Z","timestamp":1775124291775,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":30,"publisher":"ACM","license":[{"start":{"date-parts":[[2022,10,4]],"date-time":"2022-10-04T00:00:00Z","timestamp":1664841600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"Interreg-NPA","award":["345"],"award-info":[{"award-number":["345"]}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2022,10,4]]},"DOI":"10.1145\/3552327.3552348","type":"proceedings-article","created":{"date-parts":[[2022,10,3]],"date-time":"2022-10-03T16:13:20Z","timestamp":1664813600000},"page":"1-8","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":10,"title":["Usability testing and trust analysis of a mental health and wellbeing chatbot"],"prefix":"10.1145","author":[{"given":"Kyle","family":"Boyd","sequence":"first","affiliation":[{"name":"School of Art, Ulster University, United Kingdom"}]},{"given":"Courtney","family":"Potts","sequence":"additional","affiliation":[{"name":"School of Computing, Ulster University, United Kingdom"}]},{"given":"Raymond","family":"Bond","sequence":"additional","affiliation":[{"name":"School of Computing, Ulster University, United Kingdom"}]},{"given":"Maurice","family":"Mulvenna","sequence":"additional","affiliation":[{"name":"School of Computing, Ulster University, United Kingdom"}]},{"given":"Thomas","family":"Broderick","sequence":"additional","affiliation":[{"name":"Department of Sport, Leisure and Childhood Studies, Munster Technological University, Ireland"}]},{"given":"Con","family":"Burns","sequence":"additional","affiliation":[{"name":"Department of Sport, Leisure and Childhood Studies, Munster Technological University, Ireland"}]},{"given":"Andrea","family":"Bickerdike","sequence":"additional","affiliation":[{"name":"Department of Sport, Leisure and Childhood Studies, Munster Technological University, Ireland"}]},{"given":"Mike","family":"Mctear","sequence":"additional","affiliation":[{"name":"School of Computing, Ulster University, United Kingdom"}]},{"given":"Catrine","family":"Kostenius","sequence":"additional","affiliation":[{"name":"Department of Health Sciences, Lule\u00e5 University of Technology, Sweden"}]},{"given":"Alex","family":"Vakaloudis","sequence":"additional","affiliation":[{"name":"Nimbus Research Centre, Munster Technological University, Ireland"}]},{"given":"Indika","family":"Dhanapala","sequence":"additional","affiliation":[{"name":"Nimbus Research Centre, Munster Technological University, Ireland"}]},{"given":"Edel","family":"Ennis","sequence":"additional","affiliation":[{"name":"School of Psychology, Ulster University, United Kingdom"}]},{"given":"Fred","family":"Booth","sequence":"additional","affiliation":[{"name":"School of Computing, Ulster University, United Kingdom"}]}],"member":"320","published-online":{"date-parts":[[2022,10,4]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.2196\/17828"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.mlwa.2020.100006"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1007\/s00779-021-01582-9"},{"key":"e_1_3_2_1_4_1","volume-title":"SUS: A \u2019Quick and Dirty","author":"Brooke John","year":"1996","unstructured":"John Brooke . 1996 . SUS: A \u2019Quick and Dirty \u2019 Usability Scale | john Brooke | Taylor & Fran . https:\/\/www.taylorfrancis.com\/chapters\/edit\/10.1201\/9781498710411-35\/sus-quick-dirty-usability-scale-john-brooke. John Brooke. 1996. SUS: A \u2019Quick and Dirty\u2019 Usability Scale | john Brooke | Taylor & Fran. https:\/\/www.taylorfrancis.com\/chapters\/edit\/10.1201\/9781498710411-35\/sus-quick-dirty-usability-scale-john-brooke."},{"key":"e_1_3_2_1_5_1","volume-title":"Assessing the Usability of a Chatbot for Mental Health Care","author":"Cameron Gillian","unstructured":"Gillian Cameron , David Cameron , Gavin Megaw , Raymond Bond , Maurice Mulvenna , Siobhan O\u2019Neill , Cherie Armour , and Michael McTear . 2019. Assessing the Usability of a Chatbot for Mental Health Care . In Internet Science, Svetlana\u00a0S Bodrunova, Olessia Koltsova, Asbj\u00f8rn F\u00f8lstad, Harry Halpin, Polina Kolozaridi, Leonid Yuldashev, Anna Smoliarova, and Heiko Niedermayer (Eds.). Springer International Publishing , Cham , 121\u2013132. Gillian Cameron, David Cameron, Gavin Megaw, Raymond Bond, Maurice Mulvenna, Siobhan O\u2019Neill, Cherie Armour, and Michael McTear. 2019. Assessing the Usability of a Chatbot for Mental Health Care. In Internet Science, Svetlana\u00a0S Bodrunova, Olessia Koltsova, Asbj\u00f8rn F\u00f8lstad, Harry Halpin, Polina Kolozaridi, Leonid Yuldashev, Anna Smoliarova, and Heiko Niedermayer (Eds.). Springer International Publishing, Cham, 121\u2013132."},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.2196\/mental.7785"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1145\/3085558"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.2196\/mental.9782"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.euroneuro.2019.12.105"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1001\/jamahealthforum.2021.1149"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/3371158.3371220"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/3335082.3335094"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.2196\/12106"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376175"},{"key":"e_1_3_2_1_15_1","first-page":"3","article-title":"Item Benchmarks for the System Usability Scale","volume":"13","author":"Lewis R.","year":"2018","unstructured":"James\u00a0 R. Lewis and Jeff Sauro . 2018 . Item Benchmarks for the System Usability Scale . J. Usability Studies 13 , 3 (may 2018), 158\u2013167. James\u00a0R. Lewis and Jeff Sauro. 2018. Item Benchmarks for the System Usability Scale. J. Usability Studies 13, 3 (may 2018), 158\u2013167.","journal-title":"J. Usability Studies"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/bs.dnb.2020.03.003"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.2200\/S01060ED1V01Y202010HLT048"},{"key":"e_1_3_2_1_18_1","unstructured":"Jakob Nielsen. 1994. Severity Ratings for Usability Problems: Article by Jakob Nielsen. https:\/\/www.nngroup.com\/articles\/how-to-rate-the-severity-of-usability-problems\/.  Jakob Nielsen. 1994. Severity Ratings for Usability Problems: Article by Jakob Nielsen. https:\/\/www.nngroup.com\/articles\/how-to-rate-the-severity-of-usability-problems\/."},{"key":"e_1_3_2_1_19_1","volume-title":"Thinking Aloud: The #1 Usability Tool. https:\/\/www.nngroup.com\/articles\/thinking-aloud-the-1-usability-tool\/","author":"Nielson Norman Group","year":"2012","unstructured":"Nielson Norman Group . 2012 . Thinking Aloud: The #1 Usability Tool. https:\/\/www.nngroup.com\/articles\/thinking-aloud-the-1-usability-tool\/ Nielson Norman Group. 2012. Thinking Aloud: The #1 Usability Tool. https:\/\/www.nngroup.com\/articles\/thinking-aloud-the-1-usability-tool\/"},{"key":"e_1_3_2_1_20_1","unstructured":"Nielson Norman Group. 2012. Usability 101: Introduction to Usability. https:\/\/www.nngroup.com\/articles\/usability-101-introduction-to-usability\/  Nielson Norman Group. 2012. Usability 101: Introduction to Usability. https:\/\/www.nngroup.com\/articles\/usability-101-introduction-to-usability\/"},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.3389\/FPSYG.2021.703488"},{"key":"e_1_3_2_1_23_1","unstructured":"PhoneGap.com. 2022. Phonegap.com. http:\/\/phonegap.com\/products\/.  PhoneGap.com. 2022. Phonegap.com. http:\/\/phonegap.com\/products\/."},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1007\/S41347-021-00222-6"},{"key":"e_1_3_2_1_25_1","unstructured":"Rasa.com. 2022. Open source conversational AI | Rasa. https:\/\/rasa.com\/.  Rasa.com. 2022. Open source conversational AI | Rasa. https:\/\/rasa.com\/."},{"key":"e_1_3_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-68288-0_3"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/3453175"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1177\/0706743719828977"},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1440-1584.2000.00304.x"},{"key":"e_1_3_2_1_31_1","volume-title":"Mental health: strengthening mental health promotion","author":"World Health Organization","year":"2014","unstructured":"World Health Organization . 2007. Mental health: strengthening mental health promotion . World Health Organization . http:\/\/mindyourmindproject.org\/wp-content\/uploads\/ 2014 \/11\/WHO-Statement-on-Mental-Health-Promotion.pdf World Health Organization. 2007. Mental health: strengthening mental health promotion. World Health Organization. http:\/\/mindyourmindproject.org\/wp-content\/uploads\/2014\/11\/WHO-Statement-on-Mental-Health-Promotion.pdf"},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1016\/J.JAD.2020.08.001"}],"event":{"name":"ECCE 2022: 33rd European Conference on Cognitive Ergonomics","location":"Kaiserslautern Germany","acronym":"ECCE 2022"},"container-title":["Proceedings of the 33rd European Conference on Cognitive Ergonomics"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3552327.3552348","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3552327.3552348","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T16:47:40Z","timestamp":1750178860000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3552327.3552348"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,10,4]]},"references-count":30,"alternative-id":["10.1145\/3552327.3552348","10.1145\/3552327"],"URL":"https:\/\/doi.org\/10.1145\/3552327.3552348","relation":{},"subject":[],"published":{"date-parts":[[2022,10,4]]},"assertion":[{"value":"2022-10-04","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}