{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T19:42:52Z","timestamp":1776109372995,"version":"3.50.1"},"reference-count":47,"publisher":"Association for Computing Machinery (ACM)","issue":"CSCW2","license":[{"start":{"date-parts":[[2022,11,7]],"date-time":"2022-11-07T00:00:00Z","timestamp":1667779200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100012166","name":"National Key Research and Development Program of China","doi-asserted-by":"publisher","award":["2020YFA0711403"],"award-info":[{"award-number":["2020YFA0711403"]}],"id":[{"id":"10.13039\/501100012166","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["U1936217, 61971267, 61972223"],"award-info":[{"award-number":["U1936217, 61971267, 61972223"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Proc. ACM Hum.-Comput. Interact."],"published-print":{"date-parts":[[2022,11,7]]},"abstract":"<jats:p>In recent years, China has witnessed the proliferation and success of the online food delivery industry, an emerging type of the gig economy. Online food deliverers who deliver the food from restaurants to customers play a critical role in enabling this industry. Mediated by algorithms and coupled with interactions with multiple stakeholders, this emerging kind of labor has been taken by millions of people. In this paper, we present a mixed-methods analysis to investigate this labor of online food deliverers and uncover how the mediation of algorithms shapes it. Combining large-scale quantitative data-driven investigations of 100,000 deliverers' behavioral data with in-depth qualitative interviews with 15 online food deliverers, we demonstrate their working activities, identify how algorithms mediate their delivery procedures, and reveal how they perceive their relationships with different stakeholders as a result of their algorithm-mediated labor. Our findings provide important implications for enabling better experiences and more humanized labor of deliverers as well as workers in gig economies of similar kinds.<\/jats:p>","DOI":"10.1145\/3555585","type":"journal-article","created":{"date-parts":[[2022,11,11]],"date-time":"2022-11-11T22:59:06Z","timestamp":1668207546000},"page":"1-24","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":16,"title":["A Mixed-Methods Analysis of the Algorithm-Mediated Labor of Online Food Deliverers in China"],"prefix":"10.1145","volume":"6","author":[{"given":"Zhilong","family":"Chen","sequence":"first","affiliation":[{"name":"Tsinghua University, Beijing, China"}]},{"given":"Xiaochong","family":"Lan","sequence":"additional","affiliation":[{"name":"Tsinghua University, Beijing, China"}]},{"given":"Jinghua","family":"Piao","sequence":"additional","affiliation":[{"name":"Tsinghua University, Beijing, China"}]},{"given":"Yunke","family":"Zhang","sequence":"additional","affiliation":[{"name":"Tsinghua University, Beijing, China"}]},{"given":"Yong","family":"Li","sequence":"additional","affiliation":[{"name":"Tsinghua University, Beijing, China"}]}],"member":"320","published-online":{"date-parts":[[2022,11,11]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1145\/3432949"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300366"},{"key":"e_1_2_1_3_1","first-page":"113","article-title":"Labor Order under Digital Control -- A Study on the Labor Control of Takeout Platform Riders","volume":"35","author":"Chen Long","year":"2020","unstructured":"Long Chen . 2020 . Labor Order under Digital Control -- A Study on the Labor Control of Takeout Platform Riders . Sociological Studies , Vol. 35 , 6 (2020), 113 -- 135244 . Long Chen. 2020. Labor Order under Digital Control -- A Study on the Labor Control of Takeout Platform Riders. Sociological Studies, Vol. 35, 6 (2020), 113--135244.","journal-title":"Sociological Studies"},{"key":"e_1_2_1_4_1","volume-title":"Basics of qualitative research: Techniques and procedures for developing grounded theory","author":"Corbin Juliet","unstructured":"Juliet Corbin and Anselm Strauss . 2014. Basics of qualitative research: Techniques and procedures for developing grounded theory . Sage publications. Juliet Corbin and Anselm Strauss. 2014. Basics of qualitative research: Techniques and procedures for developing grounded theory. Sage publications."},{"key":"e_1_2_1_5_1","volume-title":"The Digital Market for Local Services: A one-night stand for workers? An example from the on-demand economy. 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