{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T12:39:16Z","timestamp":1776083956397,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":30,"publisher":"ACM","license":[{"start":{"date-parts":[[2023,9,26]],"date-time":"2023-09-26T00:00:00Z","timestamp":1695686400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2023,9,26]]},"DOI":"10.1145\/3565066.3608688","type":"proceedings-article","created":{"date-parts":[[2023,9,22]],"date-time":"2023-09-22T22:08:36Z","timestamp":1695420516000},"page":"1-6","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":5,"title":["Investigating the User Experience and Challenges of Food Delivery Applications for the Blind and Visually Impaired"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0009-0000-5590-4937","authenticated-orcid":false,"given":"Adit","family":"Nair","sequence":"first","affiliation":[{"name":"Rochester Institute of Technology, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6618-2802","authenticated-orcid":false,"given":"Roshan","family":"Mathew","sequence":"additional","affiliation":[{"name":"School of Information, Rochester Institute of Technology, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-4059-5631","authenticated-orcid":false,"given":"Zihao","family":"Mei","sequence":"additional","affiliation":[{"name":"Rochester Institute of Technology, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4584-2338","authenticated-orcid":false,"given":"Rezylle","family":"Milallos","sequence":"additional","affiliation":[{"name":"Rochester Institute of Technology, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1823-7738","authenticated-orcid":false,"given":"Pratheep Kumar","family":"Chelladurai","sequence":"additional","affiliation":[{"name":"School of Information, Rochester Institute of Technology, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6390-8927","authenticated-orcid":false,"given":"Tae","family":"Oh","sequence":"additional","affiliation":[{"name":"School of Information, Rochester Institute of Technology, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2023,9,26]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1145\/3377811.3380392"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/3282894.3282921"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3167132.3167349"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2018.06.019"},{"key":"e_1_3_2_1_5_1","volume-title":"Retrieved","author":"Curry David","year":"2023","unstructured":"David Curry . 2023 . Food Delivery App Revenue and Usage Statistics (2023) . Retrieved May 25, 2023 from https:\/\/www.businessofapps.com\/data\/food-delivery-app-market\/ David Curry. 2023. Food Delivery App Revenue and Usage Statistics (2023). Retrieved May 25, 2023 from https:\/\/www.businessofapps.com\/data\/food-delivery-app-market\/"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1145\/3447527.3474859"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.24198\/jiita.v1i2.14573"},{"key":"e_1_3_2_1_8_1","unstructured":"Wafaa\u00a0AbuShmlah Hakami and Arwa Yousef\u00a0Adeeb Al-Aama. [n.d.]. Accessibility of Saudi Delivery Applications for Visually Impaired Users. ([n. d.]).  Wafaa\u00a0AbuShmlah Hakami and Arwa Yousef\u00a0Adeeb Al-Aama. [n.d.]. Accessibility of Saudi Delivery Applications for Visually Impaired Users. ([n. d.])."},{"key":"e_1_3_2_1_9_1","volume-title":"Understanding Markets as Online Public Places: Insights From Consumers with Visual Impairments","author":"Kaufman-Scarborough Carol","year":"2009","unstructured":"Carol Kaufman-Scarborough and Terry Childers . 2009. Understanding Markets as Online Public Places: Insights From Consumers with Visual Impairments . Journal of Public Policy & Marketing American Marketing Association 28(1) ( 2009 ), 16\u201328. Carol Kaufman-Scarborough and Terry Childers. 2009. Understanding Markets as Online Public Places: Insights From Consumers with Visual Impairments. Journal of Public Policy & Marketing American Marketing Association 28(1) (2009), 16\u201328."},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1108\/IJCHM-05-2020-0477"},{"key":"e_1_3_2_1_11_1","first-page":"84","article-title":"Improvement of online food delivery service based on consumers\u2019 negative comments","volume":"12","author":"Lan Hong","year":"2016","unstructured":"Hong Lan , LI Ya\u2019nan , and WANG Shuhua . 2016 . Improvement of online food delivery service based on consumers\u2019 negative comments . Canadian Social Science 12 , 5 (2016), 84 \u2013 88 . Hong Lan, LI Ya\u2019nan, and WANG Shuhua. 2016. Improvement of online food delivery service based on consumers\u2019 negative comments. Canadian Social Science 12, 5 (2016), 84\u201388.","journal-title":"Canadian Social Science"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/3491102.3502063"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300602"},{"key":"e_1_3_2_1_14_1","volume-title":"How we eat determines what we become: opportunities and challenges brought by food delivery industry in a changing world in China. European journal of clinical nutrition 72, 9","author":"Maimaiti Mayila","year":"2018","unstructured":"Mayila Maimaiti , Xueyin Zhao , Menghan Jia , Yuan Ru , and Shankuan Zhu . 2018. How we eat determines what we become: opportunities and challenges brought by food delivery industry in a changing world in China. European journal of clinical nutrition 72, 9 ( 2018 ), 1282\u20131286. Mayila Maimaiti, Xueyin Zhao, Menghan Jia, Yuan Ru, and Shankuan Zhu. 2018. How we eat determines what we become: opportunities and challenges brought by food delivery industry in a changing world in China. European journal of clinical nutrition 72, 9 (2018), 1282\u20131286."},{"key":"e_1_3_2_1_15_1","volume-title":"What is the mobile Internet?Interactions 14, 6","author":"Marsden Gary","year":"2007","unstructured":"Gary Marsden . 2007. What is the mobile Internet?Interactions 14, 6 ( 2007 ), 24\u201325. Gary Marsden. 2007. What is the mobile Internet?Interactions 14, 6 (2007), 24\u201325."},{"key":"e_1_3_2_1_16_1","unstructured":"Justin Millan Best Phakamad Shelby Rhodes and Clifton Tipon. [n.d.]. Instacart-Accessibility Usability Evaluation of Grocery Delivery Website for the Visually Impaired. ([n. d.]).  Justin Millan Best Phakamad Shelby Rhodes and Clifton Tipon. [n.d.]. Instacart-Accessibility Usability Evaluation of Grocery Delivery Website for the Visually Impaired. ([n. d.])."},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.2174\/1874943700902010011"},{"key":"e_1_3_2_1_18_1","first-page":"260","article-title":"Understanding Smartphone-based Online Shopping Experiences and Behaviors of Blind Users","volume":"9","author":"Park Jihyuk","year":"2020","unstructured":"Jihyuk Park , Yeji Han , and Uran Oh . 2020 . Understanding Smartphone-based Online Shopping Experiences and Behaviors of Blind Users . The International Journal of Advanced Smart Convergence 9 , 3 (2020), 260 \u2013 271 . Jihyuk Park, Yeji Han, and Uran Oh. 2020. Understanding Smartphone-based Online Shopping Experiences and Behaviors of Blind Users. The International Journal of Advanced Smart Convergence 9, 3 (2020), 260\u2013271.","journal-title":"The International Journal of Advanced Smart Convergence"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2019.05.025"},{"key":"e_1_3_2_1_20_1","volume-title":"An epidemiology-inspired, large-scale analysis of mobile app accessibility. ACM SIGACCESS Accessibility and Computing123","author":"Ross Anne\u00a0Spencer","year":"2020","unstructured":"Anne\u00a0Spencer Ross . 2020. An epidemiology-inspired, large-scale analysis of mobile app accessibility. ACM SIGACCESS Accessibility and Computing123 ( 2020 ), 1\u20131. Anne\u00a0Spencer Ross. 2020. An epidemiology-inspired, large-scale analysis of mobile app accessibility. ACM SIGACCESS Accessibility and Computing123 (2020), 1\u20131."},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/2836041.2841213"},{"key":"e_1_3_2_1_22_1","volume-title":"Prosiding Industrial Research Workshop and National Seminar, Vol.\u00a09. 551\u2013558","author":"Sjahroeddin Fauziyah","year":"2018","unstructured":"Fauziyah Sjahroeddin . 2018 . The role of ES-Qual and food quality on customer satisfaction in online food delivery service . In Prosiding Industrial Research Workshop and National Seminar, Vol.\u00a09. 551\u2013558 . Fauziyah Sjahroeddin. 2018. The role of ES-Qual and food quality on customer satisfaction in online food delivery service. In Prosiding Industrial Research Workshop and National Seminar, Vol.\u00a09. 551\u2013558."},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1145\/3234695.3236337"},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376404"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1145\/3234695.3236337"},{"key":"e_1_3_2_1_26_1","volume-title":"GBD 2019 Blindness and Vision Impairment Collaborators","author":"Steinmetz JD","year":"2020","unstructured":"JD Steinmetz , RRA Bourne , and PS Briant . 2020. GBD 2019 Blindness and Vision Impairment Collaborators ; Vision Loss Expert Group of the Global Burden of Disease Study. Causes of blindness and vision impairment in ( 2020 ). JD Steinmetz, RRA Bourne, and PS Briant. 2020. GBD 2019 Blindness and Vision Impairment Collaborators; Vision Loss Expert Group of the Global Burden of Disease Study. Causes of blindness and vision impairment in (2020)."},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/3462204.3481757"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445547"},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1145\/3300176"},{"key":"e_1_3_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2016.12.013"}],"event":{"name":"MobileHCI '23: 25th International Conference on Mobile Human-Computer Interaction","location":"Athens Greece","acronym":"MobileHCI '23","sponsor":["SIGCHI ACM Special Interest Group on Computer-Human Interaction"]},"container-title":["Proceedings of the 25th International Conference on Mobile Human-Computer Interaction"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3565066.3608688","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3565066.3608688","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T19:02:53Z","timestamp":1750186973000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3565066.3608688"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,9,26]]},"references-count":30,"alternative-id":["10.1145\/3565066.3608688","10.1145\/3565066"],"URL":"https:\/\/doi.org\/10.1145\/3565066.3608688","relation":{},"subject":[],"published":{"date-parts":[[2023,9,26]]},"assertion":[{"value":"2023-09-26","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}