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The communication channels provided by these tools contribute to the participatory culture of software development, where requirements include getting involved, learning and co-producing the code. However, the choice of channels to support development is still an open question in the scientific community. Through an investigation of closed remote software teams from a large public educational institution in Brazil during the COVID-19 Pandemic, we identified their preferred communication channels and analyzed them to learn how to improve collaboration. We also drew some comparison with social developers and took a look at the challenges that these channels impose and solutions adopted to mitigate these problems.<\/jats:p>","DOI":"10.1145\/3567553","type":"journal-article","created":{"date-parts":[[2022,12,29]],"date-time":"2022-12-29T21:22:29Z","timestamp":1672348949000},"page":"1-26","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":11,"title":["Communication Channels and their Challenges"],"prefix":"10.1145","volume":"7","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-6281-6484","authenticated-orcid":false,"given":"Adriano","family":"Neves de Souza","sequence":"first","affiliation":[{"name":"Universidade Federal do Rio de Janeiro, Rio de Janeiro, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8353-7422","authenticated-orcid":false,"given":"S\u00edrius Thadeu","family":"Ferreira da Silva","sequence":"additional","affiliation":[{"name":"Universidade Federal do Rio de Janeiro, Rio de Janeiro, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6300-8139","authenticated-orcid":false,"given":"Juliana","family":"Baptista dos Santos Fran\u00e7a","sequence":"additional","affiliation":[{"name":"Universidade Federal do Rio de Janeiro, Rio de Janeiro, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7348-1525","authenticated-orcid":false,"given":"Ang\u00e9lica","family":"Fonseca da Silva Dias","sequence":"additional","affiliation":[{"name":"Universidade Federal do Rio de Janeiro, Rio de Janeiro, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2495-1463","authenticated-orcid":false,"given":"Jonice","family":"Oliveira","sequence":"additional","affiliation":[{"name":"Universidade Federal do Rio de Janeiro, Rio de Janeiro, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6830-5730","authenticated-orcid":false,"given":"Adriana S.","family":"Vivacqua","sequence":"additional","affiliation":[{"name":"Universidade Federal do Rio de Janeiro, Rio de Janeiro, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2022,12,29]]},"reference":[{"key":"e_1_2_1_1_1","volume-title":"Communication in the workplace: Guidelines for improving effectiveness. 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