{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,22]],"date-time":"2025-08-22T07:10:03Z","timestamp":1755846603403,"version":"3.44.0"},"publisher-location":"New York, NY, USA","reference-count":14,"publisher":"ACM","license":[{"start":{"date-parts":[[2022,12,16]],"date-time":"2022-12-16T00:00:00Z","timestamp":1671148800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2022,12,16]]},"DOI":"10.1145\/3582768.3582798","type":"proceedings-article","created":{"date-parts":[[2023,6,27]],"date-time":"2023-06-27T19:48:32Z","timestamp":1687895312000},"page":"187-194","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["False Positive Intent Detection Framework for Chatbot Annotation"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4126-0864","authenticated-orcid":false,"given":"Lecia Kai Heng","family":"Lim","sequence":"first","affiliation":[{"name":"Analytics Center of Excellence, DBS Bank, Singapore"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7116-2707","authenticated-orcid":false,"given":"Samarth","family":"Agarwal","sequence":"additional","affiliation":[{"name":"Analytics Center of Excellence, DBS Bank, Singapore"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8678-0508","authenticated-orcid":false,"given":"Xuejie","family":"Zhang","sequence":"additional","affiliation":[{"name":"Analytics Center of Excellence, DBS Bank, Singapore"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4017-561X","authenticated-orcid":false,"given":"John Jianan","family":"Lu","sequence":"additional","affiliation":[{"name":"Analytics Center of Excellence, DBS Bank, Singapore"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2023,6,27]]},"reference":[{"key":"e_1_3_2_1_1_1","unstructured":"Enterprisersproject.com. 2022.\u00a0What is digital transformation?. Retrieved January 1 2022 from https:\/\/enterprisersproject.com\/what-is-digital-transformation"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/3342775.3342784"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1109\/IC-AIAI48757.2019.00010"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1109\/MPULS.2019.2911816"},{"key":"e_1_3_2_1_5_1","volume-title":"Kristin Masuch and Matthias Schumann","author":"von Wolff Raphael Meyer","year":"2020","unstructured":"Raphael Meyer von Wolff, Sebastian Hobert, Kristin Masuch and Matthias Schumann. 2020. Chatbots at Digital Workplaces \u2013 A Grounded-Theory Approach for Surveying Application Areas and Objectives.\u00a0Pacific Asia Journal of the Association for Information Systems, 12(2), Article 3. Available at https:\/\/aisel.aisnet.org\/pajais\/vol12\/iss2\/3"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2015.04.067"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173989"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025496"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-39540-7_13"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-39540-7_14"},{"volume-title":"Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, (Glasgow","author":"Ashktorab Zahra","key":"e_1_3_2_1_11_1","unstructured":"Zahra Ashktorab, Mohit Jain, Q. Vera Liao and Justin Weisz. 2019. Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, (Glasgow, Scotland, UK). https:\/\/dl.acm.org\/doi\/10.1145\/3290605.3300484"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-01437-7_16"},{"key":"e_1_3_2_1_13_1","volume-title":"Proceedings of the KDD Workshop on Machine Learning in Finance, (Virtual workshop).","author":"Agarwal Samarth","year":"2021","unstructured":"Samarth Agarwal, Yang-yu Tseng, Ying Yang Lee, Xuejie Zhang and John Lu. 2021. Smart Annotation using Semantic Search for Employee Chatbot Platform in Financial Services. In Proceedings of the KDD Workshop on Machine Learning in Finance, (Virtual workshop)."},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/D19-1410"}],"event":{"name":"NLPIR 2022: 2022 6th International Conference on Natural Language Processing and Information Retrieval","acronym":"NLPIR 2022","location":"Bangkok Thailand"},"container-title":["Proceedings of the 2022 6th International Conference on Natural Language Processing and Information Retrieval"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3582768.3582798","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3582768.3582798","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,22]],"date-time":"2025-08-22T06:54:27Z","timestamp":1755845667000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3582768.3582798"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,12,16]]},"references-count":14,"alternative-id":["10.1145\/3582768.3582798","10.1145\/3582768"],"URL":"https:\/\/doi.org\/10.1145\/3582768.3582798","relation":{},"subject":[],"published":{"date-parts":[[2022,12,16]]},"assertion":[{"value":"2023-06-27","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}