{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T19:00:11Z","timestamp":1776106811754,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":54,"publisher":"ACM","license":[{"start":{"date-parts":[[2023,6,12]],"date-time":"2023-06-12T00:00:00Z","timestamp":1686528000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2023,6,12]]},"DOI":"10.1145\/3593013.3594043","type":"proceedings-article","created":{"date-parts":[[2023,6,12]],"date-time":"2023-06-12T14:40:46Z","timestamp":1686580846000},"page":"792-804","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":14,"title":["\u201cI Think You Might Like This\u201d: Exploring Effects of Confidence Signal Patterns on Trust in and Reliance on Conversational Recommender Systems"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5045-8269","authenticated-orcid":false,"given":"Marissa","family":"Radensky","sequence":"first","affiliation":[{"name":"Paul G. Allen Center for Computer Science &amp; Engineering, University of Washington, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8371-9576","authenticated-orcid":false,"given":"Julie Anne","family":"S\u00e9guin","sequence":"additional","affiliation":[{"name":"Google, USA"}]},{"ORCID":"https:\/\/orcid.org\/0009-0006-8164-6066","authenticated-orcid":false,"given":"Jang Soo","family":"Lim","sequence":"additional","affiliation":[{"name":"Creative Circle, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4376-7757","authenticated-orcid":false,"given":"Kristen","family":"Olson","sequence":"additional","affiliation":[{"name":"Google, United Kingdom"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5812-0978","authenticated-orcid":false,"given":"Robert","family":"Geiger","sequence":"additional","affiliation":[{"name":"Google, USA"}]}],"member":"320","published-online":{"date-parts":[[2023,6,12]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Mugdha Pandya, and Verena Rieser.","author":"Abercrombie Gavin","year":"2021","unstructured":"Gavin Abercrombie, Amanda Cercas Curry, Mugdha Pandya, and Verena Rieser. 2021. Alexa, Google, Siri: What are your pronouns? Gender and anthropomorphism in the design and perception of conversational assistants. arXiv preprint arXiv:2106.02578 (2021)."},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2018.03.051"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3397271.3401032"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1609\/hcomp.v7i1.5285"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445717"},{"key":"e_1_3_2_1_6_1","first-page":"153","article-title":"Explaining recommendations: Satisfaction vs. promotion. In Beyond personalization workshop","volume":"5","author":"Bilgic Mustafa","year":"2005","unstructured":"Mustafa Bilgic and Raymond J Mooney. 2005. Explaining recommendations: Satisfaction vs. promotion. In Beyond personalization workshop, IUI, Vol. 5. 153.","journal-title":"IUI"},{"key":"e_1_3_2_1_7_1","volume-title":"Using thematic analysis in psychology. Qualitative research in psychology 3, 2","author":"Braun Virginia","year":"2006","unstructured":"Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative research in psychology 3, 2 (2006), 77\u2013101."},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/3449287"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICHI.2015.26"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1145\/2959100.2959153"},{"key":"e_1_3_2_1_11_1","article-title":"Bias and debias in recommender system: A survey and future directions","volume":"41","author":"Chen Jiawei","year":"2020","unstructured":"Jiawei Chen, Hande Dong, Xiang Wang, Fuli Feng, Meng Wang, and Xiangnan He. 2020. Bias and debias in recommender system: A survey and future directions. ACM Trans. Inf. Syst. 41, 3 (2020), 39 pages.","journal-title":"ACM Trans. Inf. Syst."},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1109\/THMS.2021.3051137"},{"key":"e_1_3_2_1_13_1","volume-title":"Lloyd Rutledge, Natalia Stash, Lora Aroyo, and Bob Wielinga.","author":"Cramer Henriette","year":"2008","unstructured":"Henriette Cramer, Vanessa Evers, Satyan Ramlal, Maarten Van Someren, Lloyd Rutledge, Natalia Stash, Lora Aroyo, and Bob Wielinga. 2008. The effects of transparency on trust in and acceptance of a content-based art recommender. User Modeling and User-adapted interaction 18, 5 (2008), 455\u2013496."},{"key":"e_1_3_2_1_14_1","volume-title":"Wizard of Oz studies\u2014why and how. Knowledge-based systems 6, 4","author":"Dahlb\u00e4ck Nils","year":"1993","unstructured":"Nils Dahlb\u00e4ck, Arne J\u00f6nsson, and Lars Ahrenberg. 1993. Wizard of Oz studies\u2014why and how. Knowledge-based systems 6, 4 (1993), 258\u2013266."},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1145\/3543829.3544518"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11023-020-09548-1"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.5465\/annals.2018.0057"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/358916.358995"},{"key":"e_1_3_2_1_19_1","volume-title":"Metrics for explainable AI: Challenges and prospects. arXiv preprint arXiv:1812.04608","author":"Hoffman Robert R","year":"2018","unstructured":"Robert R Hoffman, Shane T Mueller, Gary Klein, and Jordan Litman. 2018. Metrics for explainable AI: Challenges and prospects. arXiv preprint arXiv:1812.04608 (2018)."},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1060-3743(97)90033-3"},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/3453154"},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1145\/3472307.3484164"},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1145\/2678025.2701371"},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376219"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1145\/2858036.2858558"},{"key":"e_1_3_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1145\/2365952.2365966"},{"key":"e_1_3_2_1_27_1","volume-title":"Towards a science of human-ai decision making: a survey of empirical studies. arXiv preprint arXiv:2112.11471","author":"Lai Vivian","year":"2021","unstructured":"Vivian Lai, Chacha Chen, Q Vera Liao, Alison Smith-Renner, and Chenhao Tan. 2021. Towards a science of human-ai decision making: a survey of empirical studies. arXiv preprint arXiv:2112.11471 (2021)."},{"key":"e_1_3_2_1_28_1","volume-title":"Rethinking Explainability as a Dialogue: A Practitioner\u2019s Perspective. arXiv preprint arXiv:2202.01875","author":"Lakkaraju Himabindu","year":"2022","unstructured":"Himabindu Lakkaraju, Dylan Slack, Yuxin Chen, Chenhao Tan, and Sameer Singh. 2022. Rethinking Explainability as a Dialogue: A Practitioner\u2019s Perspective. arXiv preprint arXiv:2202.01875 (2022)."},{"key":"e_1_3_2_1_29_1","unstructured":"Paul Lamere. 2014. The Skip. https:\/\/musicmachinery.com\/2014\/05\/02\/the-skip\/"},{"key":"e_1_3_2_1_30_1","volume-title":"Trust in automation: Designing for appropriate reliance. Human factors 46, 1","author":"Lee John D","year":"2004","unstructured":"John D Lee and Katrina A See. 2004. Trust in automation: Designing for appropriate reliance. Human factors 46, 1 (2004), 50\u201380."},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1145\/3531146.3533182"},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1177\/1071181319631345"},{"key":"e_1_3_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445562"},{"key":"e_1_3_2_1_34_1","volume-title":"Visual semiotics & uncertainty visualization: An empirical study","author":"MacEachren Alan M","year":"2012","unstructured":"Alan M MacEachren, Robert E Roth, James O\u2019Brien, Bonan Li, Derek Swingley, and Mark Gahegan. 2012. Visual semiotics & uncertainty visualization: An empirical study. IEEE transactions on visualization and computer graphics 18, 12 (2012), 2496\u20132505."},{"key":"e_1_3_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.2307\/258792"},{"key":"e_1_3_2_1_36_1","first-page":"176","article-title":"Confidence displays and training in recommender systems","volume":"3","author":"McNee Sean M","year":"2003","unstructured":"Sean M McNee, Shyong K Lam, Catherine Guetzlaff, Joseph A Konstan, and John Riedl. 2003. Confidence displays and training in recommender systems. In Proc. INTERACT, Vol. 3. 176\u2013183.","journal-title":"Proc. INTERACT"},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"crossref","unstructured":"Lace Padilla Matthew Kay and Jessica Hullman. 2020. Uncertainty visualization. (2020).","DOI":"10.31234\/osf.io\/ebd6r"},{"key":"e_1_3_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1145\/3581641.3584033"},{"key":"e_1_3_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173677"},{"key":"e_1_3_2_1_40_1","volume-title":"When Confidence Meets Accuracy: Exploring the Effects of Multiple Performance Indicators on Trust in Machine Learning Models. In CHI Conference on Human Factors in Computing Systems. 1\u201314","author":"Rechkemmer Amy","year":"2022","unstructured":"Amy Rechkemmer and Ming Yin. 2022. When Confidence Meets Accuracy: Exploring the Effects of Multiple Performance Indicators on Trust in Machine Learning Models. In CHI Conference on Human Factors in Computing Systems. 1\u201314."},{"key":"e_1_3_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1080\/12460125.2020.1819094"},{"key":"e_1_3_2_1_42_1","volume-title":"Designing for Conversational System Trustworthiness: The Impact of Model Transparency on Trust and Task Performance. European Conference on Information Systems Research Papers","author":"Schmitt Anuschka","year":"2022","unstructured":"Anuschka Schmitt, Thiemo Wambsganss, and Andreas Janson. 2022. Designing for Conversational System Trustworthiness: The Impact of Model Transparency on Trust and Task Performance. European Conference on Information Systems Research Papers (2022)."},{"key":"e_1_3_2_1_43_1","volume-title":"SIGHCI 2017 Proceedings","author":"Seeger Anna-Maria","year":"2017","unstructured":"Anna-Maria Seeger, Jella Pfeiffer, and Armin Heinzl. 2017. When do we need a human? Anthropomorphic design and trustworthiness of conversational agents. SIGHCI 2017 Proceedings (2017)."},{"key":"e_1_3_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.22934"},{"key":"e_1_3_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1080\/10810730.2010.492560"},{"key":"e_1_3_2_1_46_1","volume-title":"Jamie Hall, Noam Shazeer, Apoorv Kulshreshtha, Heng-Tze Cheng, Alicia Jin, Taylor Bos","author":"Thoppilan Romal","year":"2022","unstructured":"Romal Thoppilan, Daniel De Freitas, Jamie Hall, Noam Shazeer, Apoorv Kulshreshtha, Heng-Tze Cheng, Alicia Jin, Taylor Bos, Leslie Baker, Yu Du, 2022. Lamda: Language models for dialog applications. arXiv preprint arXiv:2201.08239 (2022)."},{"key":"e_1_3_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.1145\/1297231.1297275"},{"key":"e_1_3_2_1_48_1","volume-title":"Recommender systems handbook","author":"Tintarev Nava","unstructured":"Nava Tintarev and Judith Masthoff. 2015. Explaining recommendations: Design and evaluation. In Recommender systems handbook. Springer, 353\u2013382."},{"key":"e_1_3_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.3390\/su12010256"},{"key":"e_1_3_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445101"},{"key":"e_1_3_2_1_51_1","doi-asserted-by":"publisher","DOI":"10.1080\/10810730500526695"},{"key":"e_1_3_2_1_52_1","doi-asserted-by":"publisher","DOI":"10.1080\/14639220110110306"},{"key":"e_1_3_2_1_53_1","volume-title":"You Complete Me: Human-AI Teams and Complementary Expertise. In CHI Conference on Human Factors in Computing Systems. 1\u201328","author":"Zhang Qiaoning","year":"2022","unstructured":"Qiaoning Zhang, Matthew L Lee, and Scott Carter. 2022. You Complete Me: Human-AI Teams and Complementary Expertise. In CHI Conference on Human Factors in Computing Systems. 1\u201328."},{"key":"e_1_3_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1145\/3351095.3372852"}],"event":{"name":"FAccT '23: the 2023 ACM Conference on Fairness, Accountability, and Transparency","location":"Chicago IL USA","acronym":"FAccT '23"},"container-title":["2023 ACM Conference on Fairness Accountability and Transparency"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3593013.3594043","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3593013.3594043","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T16:37:18Z","timestamp":1750178238000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3593013.3594043"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,6,12]]},"references-count":54,"alternative-id":["10.1145\/3593013.3594043","10.1145\/3593013"],"URL":"https:\/\/doi.org\/10.1145\/3593013.3594043","relation":{},"subject":[],"published":{"date-parts":[[2023,6,12]]},"assertion":[{"value":"2023-06-12","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}