{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,23]],"date-time":"2025-08-23T00:08:34Z","timestamp":1755907714800,"version":"3.44.0"},"publisher-location":"New York, NY, USA","reference-count":37,"publisher":"ACM","license":[{"start":{"date-parts":[[2023,4,27]],"date-time":"2023-04-27T00:00:00Z","timestamp":1682553600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2023,4,27]]},"DOI":"10.1145\/3603955.3604030","type":"proceedings-article","created":{"date-parts":[[2023,8,22]],"date-time":"2023-08-22T15:16:31Z","timestamp":1692717391000},"page":"192-198","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["An Application of Queueing Theory on the Ticketing Booth of Light Rail Transit 1 (LRT-1) Central Station"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0009-0002-0082-4475","authenticated-orcid":false,"given":"Eunice Gabrielle A.","family":"Reyes","sequence":"first","affiliation":[{"name":"School of Industrial Engineering and Engineering Management, Mapua University, Philippines"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0007-8202-1663","authenticated-orcid":false,"given":"Gerome Kaye M.","family":"Cangco","sequence":"additional","affiliation":[{"name":"School of Industrial Engineering and Engineering Management, Mapua University, Philippines"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0009-9998-9149","authenticated-orcid":false,"given":"Shiela Mae C.","family":"Ilagan","sequence":"additional","affiliation":[{"name":"School of Industrial Engineering and Engineering Management, Mapua University, Philippines"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0001-7553-8003","authenticated-orcid":false,"given":"Hazel P.","family":"Pacunayen","sequence":"additional","affiliation":[{"name":"School of Industrial Engineering and Engineering Management, Mapua University, Philippines"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0007-4173-4069","authenticated-orcid":false,"given":"Jeunise A.","family":"Piamonte","sequence":"additional","affiliation":[{"name":"School of Industrial Engineering and Engineering Management, Mapua University, Philippines"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2073-2300","authenticated-orcid":false,"given":"Josephine D.","family":"German","sequence":"additional","affiliation":[{"name":"School of Industrial Engineering and Engineering Management, Mapua University, Philippines"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2023,8,22]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Retrieved","author":"Chapman S.","year":"2021","unstructured":"S. Chapman. 2021. Transport vs logistics: What's the difference? A comprehensive guide. (2021). (July 2021). Retrieved November 29, 2022 from https:\/\/icc.academy\/transport-and-logistics\/#:\u223c:text=What%20is%20the%20difference%20between,movement%20within%20the%20supply%20chain."},{"volume-title":"The Geography of Transport Systems","author":"Rodrigue J.P.","key":"e_1_3_2_1_2_1","unstructured":"J.P. Rodrigue. 2020. 5.1 \u2013 Transportation Modes, Modal Competition and Modal Shift. In The Geography of Transport Systems. Routledge, Taylor & Francis Group."},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1007\/s41685-017-0066-9"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"crossref","unstructured":"J.P. Rodrigue and T. Notteboom. 2020. 3.1 \u2013 Transportation and Economic Development. In The Geography of Transport Systems. Routledge.","DOI":"10.4324\/9780429346323-1"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.wss.2021.100056"},{"key":"e_1_3_2_1_6_1","volume-title":"Retrieved","author":"International Energy Agency","year":"2021","unstructured":"International Energy Agency. 2021. Transport. (2021). Retrieved November 29, 2022 from https:\/\/www.iea.org\/topics\/transport"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1186\/s13750-020-00196-7"},{"key":"e_1_3_2_1_8_1","volume-title":"Retrieved","author":"Environmental Protection Agency","year":"2022","unstructured":"Environmental Protection Agency. 2022. Smog, Soot, and Other Air Pollution from Transportation. (January 2022). Retrieved November 29, 2022 from https:\/\/www.epa.gov\/transportation-air-pollution-and-climate-change\/smog-soot-and-other-air-pollution-transportation#:\u223c:text=Air%20pollution%20emitted%20from%20transportation,volatile%20organic%20compounds%20(VOCs)."},{"key":"e_1_3_2_1_9_1","article-title":"The Importance of Transportation to Tourism Development","volume":"4","author":"Dinu A.M.","year":"2018","unstructured":"A.M. Dinu. 2018. The Importance of Transportation to Tourism Development. Academic Journal of Economic Studies 4, 4 (2018).","journal-title":"Academic Journal of Economic Studies"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1108\/9781800439009"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.3390\/infrastructures7050069"},{"key":"e_1_3_2_1_12_1","volume-title":"Retrieved","author":"Damicis J.","year":"2019","unstructured":"J. Damicis. 2019. Labor Market Intelligence Report. (2019). Retrieved November 29, 2022 from https:\/\/www.tesda.gov.ph\/"},{"key":"e_1_3_2_1_13_1","volume-title":"Retrieved","author":"Statista Research Department","year":"2022","unstructured":"Statista Research Department. 2022. Philippines: Commuter Train Passengers 2021. (March 2022). Retrieved November 29, 2022 from https:\/\/www.statista.com\/statistics\/1274272\/philippines-number-commuter-train-passengers\/"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICSCET.2018.8537302"},{"key":"e_1_3_2_1_15_1","volume-title":"Retrieved","author":"World Business","year":"2022","unstructured":"Business World. 2022. BOC conducts 333 internal corruption investigations in first half. (July 2022). Retrieved November 29, 2022 from https:\/\/www.bworldonline.com\/economy\/2022\/07\/11\/460567\/boc-conducts-333-internal-corruption-investigations-in-first-half\/"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1680\/muen.2004.157.1.47"},{"key":"e_1_3_2_1_17_1","volume-title":"Retrieved","author":"Quay T.","year":"2017","unstructured":"T. Quay. 2017. Benefits of mobile ticketing in Public Transport. (January 2017). Retrieved November 25, 2022 from https:\/\/passenger.tech\/news\/benefits-of-mobile-ticketing\/#:\u223c:text=Faster%20boarding%20times%2C%20savings%20on,mobile%20ticketing%20presents%20multiple%20advantages."},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1088\/1742-6596\/1625\/1\/012030"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.3012477"},{"key":"e_1_3_2_1_20_1","volume-title":"Retrieved","author":"Map Metro Line","year":"2022","unstructured":"Metro Line Map. 2022. Manila Metro Rail Transit Map. (2022). Retrieved November 25, 2022 from https:\/\/www.metrolinemap.com\/metro\/manila\/#:\u223c:text=The%20Manila%20Metro%20Rail%20Transit,of%20two%20lines%2031%20stations."},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.3141\/2540-05"},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.iatssr.2018.09.001"},{"key":"e_1_3_2_1_23_1","unstructured":"A. F. B. A. Faisal M. A. I. B. Mohd Faisal S. B. Sabirin and M. A. Jayabalan. 2019. Customer satisfaction towards quality services at LRT Station Masjid Jamek Kuala Lumpur. (December 2019)."},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1109\/iciptm52218.2021.9388368"},{"key":"e_1_3_2_1_25_1","first-page":"679","article-title":"Improving the Queueing of a Light Rail Transit","volume":"7","author":"Zabala A. R.","year":"2016","unstructured":"A. R. Zabala, W. M. Delica, J. R. Bigornia, H. A. Adol, J. C. Ariaga, and A. S. Bautista. 2016. Improving the Queueing of a Light Rail Transit. International Journal of Scientific & Engineering Research 7, 6 (2016), 679-697. Retrieved November 27, 2022, from https:\/\/www.ijser.org\/researchpaper\/Improving-the-Queueing-of-a-Light-Rail-Transit.pdf","journal-title":"International Journal of Scientific & Engineering Research"},{"key":"e_1_3_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2014.05.146"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1126\/sciadv.abp8281"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.7307\/ptt.v32i3.3270"},{"key":"e_1_3_2_1_29_1","volume-title":"Efficient rail system, a solution to NCR's traffic woes. (August","author":"Leon S. De","year":"2021","unstructured":"S. De Leon. 2021. Efficient rail system, a solution to NCR's traffic woes. (August 2021). https:\/\/pia.gov.ph\/features\/2021\/08\/20\/efficient-rail-system-a-solution-to-ncrs-traffic-woes"},{"key":"e_1_3_2_1_30_1","volume-title":"Retrieved","author":"Locus Sundy","year":"2022","unstructured":"Sundy Locus. 2022. MRT-3 apologizes to passengers over long queues, congestion. (June 2022). Retrieved November 23, 2022 from https:\/\/www.gmanetwork.com\/news\/topstories\/metro\/833705\/mrt-3-apologizes-to-passengers-over-long-queues-congestion\/story\/"},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1145\/3396743.3396798"},{"key":"e_1_3_2_1_32_1","volume-title":"Retrieved","author":"Baird S.","year":"2017","unstructured":"S. Baird. 2017. Stat fit. (February 2017). Retrieved December 13, 2022 from https:\/\/www.processmodel.com\/blog\/stat-fit\/"},{"key":"e_1_3_2_1_33_1","volume-title":"Retrieved","author":"Clark J.","year":"2021","unstructured":"J. Clark. 2021. Unified Grand Central Station \u2013 Metro Manila. (July 2021). Retrieved December 28, 2022 from https:\/\/futuresoutheastasia.com\/unified-grand-central-station\/"},{"key":"e_1_3_2_1_34_1","volume-title":"Modeling and Analysis of Queuing Systems in Banks: (A Case Study of Banque Commerciale du Congo-BCDC\/Mbujimayi). Munich Personal RePEc Archive (March","author":"Kabamba A. M.","year":"2019","unstructured":"A. M. Kabamba. 2019. Modeling and Analysis of Queuing Systems in Banks: (A Case Study of Banque Commerciale du Congo-BCDC\/Mbujimayi). Munich Personal RePEc Archive (March 2019), 92579."},{"key":"e_1_3_2_1_35_1","volume-title":"Philippines. Proceedings of the International Conference on Industrial Engineering and Operations Management Monterrey","author":"Sy M. A. P. C.","year":"2021","unstructured":"M. A. P. C. Sy, F. L. S. Malabuyoc, M. D. M. Sobrevilla, and R. D. Estember. 2021. A Queuing Theory Approach to Improve Service Quality of Banking Systems: A Case Study of a Bank in Laguna, Philippines. Proceedings of the International Conference on Industrial Engineering and Operations Management Monterrey, Mexico (2021), 2703\u20132714."},{"key":"e_1_3_2_1_36_1","unstructured":"L. Green 2011. Queueing theory and modeling. Retrieved from https:\/\/www0.gsb.columbia.edu\/mygsb\/faculty\/research\/pubfiles\/5474\/queueing%20theory%20and%20modeling.pdf"},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"crossref","unstructured":"Lu Ying Iderlina Mateo-Babiano and Eden Sorupia. \"Who uses smart card? Understanding public transport payment preference in developing contexts a case study of Manila's LRT-1.\" IATSS research 43.1 (2019): 60-68","DOI":"10.1016\/j.iatssr.2018.09.001"}],"event":{"name":"MSIE 2023: 2023 5th International Conference on Management Science and Industrial Engineering","acronym":"MSIE 2023","location":"Chiang Mai Thailand"},"container-title":["2023 5th International Conference on Management Science and Industrial Engineering"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3603955.3604030","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3603955.3604030","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,22]],"date-time":"2025-08-22T19:07:48Z","timestamp":1755889668000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3603955.3604030"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,4,27]]},"references-count":37,"alternative-id":["10.1145\/3603955.3604030","10.1145\/3603955"],"URL":"https:\/\/doi.org\/10.1145\/3603955.3604030","relation":{},"subject":[],"published":{"date-parts":[[2023,4,27]]},"assertion":[{"value":"2023-08-22","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}