{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,12]],"date-time":"2026-04-12T15:34:15Z","timestamp":1776008055506,"version":"3.50.1"},"reference-count":48,"publisher":"Association for Computing Machinery (ACM)","issue":"3","license":[{"start":{"date-parts":[[2023,7,31]],"date-time":"2023-07-31T00:00:00Z","timestamp":1690761600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Digit. Gov.: Res. Pract."],"published-print":{"date-parts":[[2023,7,31]]},"abstract":"<jats:p>New digital innovations are becoming increasingly relevant in the healthcare sector of smart cities. Although the healthcare sector has not been the focus of smart city strategies so far, this sector offers a high potential to save resources. One such measure is the development of a digital care platform. A digital care platform is intended to counteract the shortage of skilled care staff through the targeted deployment of caregivers. To meet the needs of users and service providers, a target group-oriented, human-centered design approach is applied to evaluate the benefits of a care platform for users and service providers. The results are recorded with the help of a Benefit Model. During the surveys, it became clear that users and service providers benefit from the use of a care platform in technical, economic, and social aspects, among others. In the process, stakeholders not only save important resources but also can build valuable networks for healthy and successful aging.<\/jats:p>","DOI":"10.1145\/3604618","type":"journal-article","created":{"date-parts":[[2023,6,22]],"date-time":"2023-06-22T13:14:54Z","timestamp":1687439694000},"page":"1-13","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":3,"title":["Participating Citizens = Smart Citizens? Applying the Human-centered Design Approach on a Digital Care Platform"],"prefix":"10.1145","volume":"4","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0200-0018","authenticated-orcid":false,"given":"Sara","family":"Neumann","sequence":"first","affiliation":[{"name":"University of Applied Sciences and Arts Dortmund, Faculty of Business Studies"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7214-5060","authenticated-orcid":false,"given":"Jelena","family":"Bleja","sequence":"additional","affiliation":[{"name":"University of Applied Sciences and Arts Dortmund, Faculty of Business Studies"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4746-6687","authenticated-orcid":false,"given":"Tim","family":"Kr\u00fcger","sequence":"additional","affiliation":[{"name":"University of Applied Sciences and Arts Dortmund, Faculty of Business Studies"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0006-2115-9653","authenticated-orcid":false,"given":"Uwe","family":"Grossmann","sequence":"additional","affiliation":[{"name":"University of Applied Sciences and Arts Dortmund, Faculty of Business Studies"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2023,9,19]]},"reference":[{"key":"e_1_3_2_2_2","doi-asserted-by":"publisher","DOI":"10.3390\/cleantechnol2030019"},{"key":"e_1_3_2_3_2","doi-asserted-by":"publisher","DOI":"10.1109\/ISC2.2016.7580772"},{"key":"e_1_3_2_4_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.trpro.2016.12.080"},{"key":"e_1_3_2_5_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2019.01.070"},{"key":"e_1_3_2_6_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jss.2015.08.041"},{"key":"e_1_3_2_7_2","doi-asserted-by":"publisher","DOI":"10.1109\/JPROC.2017.2787688"},{"key":"e_1_3_2_8_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.sapharm.2021.06.015"},{"key":"e_1_3_2_9_2","doi-asserted-by":"publisher","DOI":"10.1002\/9781119636113.ch42"},{"key":"e_1_3_2_10_2","doi-asserted-by":"publisher","DOI":"10.1007\/s11227-021-03765-w"},{"key":"e_1_3_2_11_2","doi-asserted-by":"publisher","DOI":"10.9745\/GHSP-D-21-00608"},{"key":"e_1_3_2_12_2","doi-asserted-by":"publisher","DOI":"10.9745\/GHSP-D-21-00220"},{"key":"e_1_3_2_13_2","doi-asserted-by":"publisher","DOI":"10.1177\/10567879211030485"},{"key":"e_1_3_2_14_2","doi-asserted-by":"publisher","DOI":"10.1518\/106480410x12737888532921"},{"key":"e_1_3_2_15_2","first-page":"1","article-title":"Apply humanity-centered design process to envision the future learning experience of public area \u2013 Use \u201credesign Shanghai library innovation space project\u201d as an example","author":"Lee Sheng-Hung","year":"2020","unstructured":"Sheng-Hung Lee, John Rudnick, Lin Lin, Liangtie Tang, and Deming Zhou. 2020. Apply humanity-centered design process to envision the future learning experience of public area \u2013 Use \u201credesign Shanghai library innovation space project\u201d as an example. In 22st DMI: Academic Design Management Conference. 1\u201319. https:\/\/www.researchgate.net\/profile\/Sheng-Hung-Lee\/publication\/346062044_Apply_Humanity-centered_Design_Process_to_Envision_the_Future_Learning_Experience_of_Public_Area_-_Use_Redesign_Shanghai_Library_Innovation_Space_Project_as_an_Example\/links\/5fb9b398458515b7975ff34f\/.","journal-title":"22st DMI: Academic Design Management Conference"},{"key":"e_1_3_2_16_2","doi-asserted-by":"publisher","DOI":"10.2196\/28356"},{"key":"e_1_3_2_17_2","doi-asserted-by":"publisher","DOI":"10.1145\/345124.345139"},{"key":"e_1_3_2_18_2","doi-asserted-by":"publisher","DOI":"10.1093\/tbm\/iby119"},{"key":"e_1_3_2_19_2","doi-asserted-by":"publisher","DOI":"10.1002\/j.2168-9830.2012.tb00040.x"},{"key":"e_1_3_2_20_2","doi-asserted-by":"publisher","DOI":"10.1177\/0047281616653497"},{"key":"e_1_3_2_21_2","article-title":"Human-centered design: An emergent conceptual model","author":"Zhang Ting","year":"2009","unstructured":"Ting Zhang and Hua Dong. 2009. Human-centered design: An emergent conceptual model. In Include2009 Proceedings, Royal College of Art.","journal-title":"Include2009 Proceedings"},{"key":"e_1_3_2_22_2","unstructured":"Ergonomics of Human-system Interaction - Part 210: Human-centred Design for Interactive Systems: ISO\/TC 159\/SC 4 2019"},{"key":"e_1_3_2_23_2","volume-title":"Business and Competitive Analysis: Effective Application of New and Classic Methods","author":"Fleisher Craig S.","year":"2015","unstructured":"Craig S. Fleisher and Babette E. Bensoussan. 2015. Business and Competitive Analysis: Effective Application of New and Classic Methods (2nd ed.). Upper Saddle River, NJ: Pearson.","edition":"2"},{"key":"e_1_3_2_24_2","doi-asserted-by":"publisher","DOI":"10.1007\/s11301-019-00158-5"},{"key":"e_1_3_2_25_2","doi-asserted-by":"publisher","DOI":"10.1145\/3487553.3524854"},{"key":"e_1_3_2_26_2","doi-asserted-by":"publisher","DOI":"10.1145\/3487553.3524854"},{"key":"e_1_3_2_27_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-658-21308-4_44"},{"key":"e_1_3_2_28_2","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-531-91538-8","volume-title":"Experteninterviews und Qualitative Inhaltsanalyse Als Instrumente Rekonstruierender Untersuchungen","author":"Gl\u00e4ser Jochen","year":"2010","unstructured":"Jochen Gl\u00e4ser and Grit Laudel. 2010. Experteninterviews und Qualitative Inhaltsanalyse Als Instrumente Rekonstruierender Untersuchungen (4th ed.). Wiesbaden: VS Verlag f\u00fcr Sozialwissenschaften.","edition":"4"},{"key":"e_1_3_2_29_2","doi-asserted-by":"publisher","DOI":"10.1145\/997078.997089"},{"key":"e_1_3_2_30_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4471-7427-1"},{"key":"e_1_3_2_31_2","doi-asserted-by":"publisher","DOI":"10.5684\/soep.v34"},{"key":"e_1_3_2_32_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-981-10-8818-6"},{"key":"e_1_3_2_33_2","doi-asserted-by":"publisher","DOI":"10.1109\/IDAACS53288.2021.9661023"},{"key":"e_1_3_2_34_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-981-10-1835-0"},{"key":"e_1_3_2_35_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-70521-2_1"},{"key":"e_1_3_2_36_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-658-10788-8_15"},{"key":"e_1_3_2_37_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-658-35691-0_7"},{"key":"e_1_3_2_38_2","volume-title":"Introduction to Cost-Benefit Analysis: Looking for Reasonable Shortcuts","author":"Gin\u00e9s de Rus.","year":"2021","unstructured":"Gin\u00e9s de Rus. 2021. Introduction to Cost-Benefit Analysis: Looking for Reasonable Shortcuts (2nd ed.). Cheltenham, Gloucestershire: Edward Elgar Publishing Limited.","edition":"2"},{"key":"e_1_3_2_39_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-8349-3740-7_8"},{"key":"e_1_3_2_40_2","doi-asserted-by":"publisher","DOI":"10.1109\/ISC255366.2022.9922344"},{"key":"e_1_3_2_41_2","doi-asserted-by":"publisher","DOI":"10.5220\/0011143300003280"},{"key":"e_1_3_2_42_2","doi-asserted-by":"publisher","DOI":"10.1109\/E-TEMS51171.2021.9524856"},{"key":"e_1_3_2_43_2","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-5225-7071-4.ch004"},{"key":"e_1_3_2_44_2","unstructured":"The Standard Data Protection Model: A Method for Data Protection Advising and Controlling on the Basis of Uniform Protection Goals . Version 2.0b. Retrieved December 12 2022 from https:\/\/www.datenschutzzentrum.de\/uploads\/sdm\/SDM-Methodology_V2.0b.pdf."},{"key":"e_1_3_2_45_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2020.02.004"},{"key":"e_1_3_2_46_2","doi-asserted-by":"publisher","DOI":"10.26355\/eurrev_201912_19686"},{"key":"e_1_3_2_47_2","doi-asserted-by":"publisher","DOI":"10.1109\/ICEDEG.2018.8372367"},{"key":"e_1_3_2_48_2","unstructured":"D21-Digital-Index 2021\/2022 - J\u00e4hrliches Lagebild zur Digitalen Gesellschaft: Vertiefungsthema: Digitale Nachhaltigkeit 2022"},{"key":"e_1_3_2_49_2","doi-asserted-by":"publisher","DOI":"10.1007\/s12054-016-0106-0"}],"container-title":["Digital Government: Research and Practice"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3604618","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3604618","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T16:46:04Z","timestamp":1750178764000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3604618"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,7,31]]},"references-count":48,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2023,7,31]]}},"alternative-id":["10.1145\/3604618"],"URL":"https:\/\/doi.org\/10.1145\/3604618","relation":{},"ISSN":["2691-199X","2639-0175"],"issn-type":[{"value":"2691-199X","type":"print"},{"value":"2639-0175","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,7,31]]},"assertion":[{"value":"2022-12-21","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2023-05-11","order":1,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2023-09-19","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}