{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,13]],"date-time":"2026-05-13T22:39:35Z","timestamp":1778711975647,"version":"3.51.4"},"reference-count":90,"publisher":"Association for Computing Machinery (ACM)","issue":"CSCW2","license":[{"start":{"date-parts":[[2023,9,28]],"date-time":"2023-09-28T00:00:00Z","timestamp":1695859200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100002347","name":"Bundesministerium f\u00fcr Bildung und Forschung","doi-asserted-by":"crossref","award":["02L20C021"],"award-info":[{"award-number":["02L20C021"]}],"id":[{"id":"10.13039\/501100002347","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Proc. ACM Hum.-Comput. Interact."],"published-print":{"date-parts":[[2023,9,28]]},"abstract":"<jats:p>Past and current research has shown that Knowledge and Expertise Sharing (KES) is central to the appropriation of enterprise software such as Enterprise Resource Planning (ERP) systems. ERP implementation projects in Small and Medium-sized Enterprises (SMEs) are often driven by research and practice. However, they tend to focus on the 'go live' moment rather than on the subsequent, much longer post-implementation phase. This, we argue, results in decreased utilisation over time and an increased need for workarounds. In this paper, we draw on an empirical study within four organisations which exposes the limitations of KES in ERP implementation projects in SMEs, especially in regard to the preparation of key users. Our findings suggest that, despite key users' essential role in these projects, they are often chosen haphazardly and are ill-prepared. As a result, they cannot fulfil their role of facilitating KES with end users, who end up appropriating ERP systems mostly through 'learning by doing'. This stems directly from complex and largely unrecognised processes involving consultants, hotlines, management, key users and end users. In this paper, we introduce and discuss specific socio-technical, KES-oriented measures which can potentially lead to sustainable KES throughout the ERP life-cycle for longer-term success.<\/jats:p>","DOI":"10.1145\/3610104","type":"journal-article","created":{"date-parts":[[2023,10,4]],"date-time":"2023-10-04T15:54:10Z","timestamp":1696434850000},"page":"1-34","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":5,"title":["The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEs"],"prefix":"10.1145","volume":"7","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1858-9477","authenticated-orcid":false,"given":"Philipp","family":"Rutz","sequence":"first","affiliation":[{"name":"University of Siegen, Siegen, Germany"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2827-6802","authenticated-orcid":false,"given":"Christoph","family":"Kotthaus","sequence":"additional","affiliation":[{"name":"AVENTUM GmbH, Siegen, Germany"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8441-8580","authenticated-orcid":false,"given":"Aparecido Fabiano","family":"Pinatti de Carvalho","sequence":"additional","affiliation":[{"name":"University of Oslo, Oslo, Norway"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8613-3477","authenticated-orcid":false,"given":"Dave","family":"Randall","sequence":"additional","affiliation":[{"name":"University of Siegen, Siegen, Germany"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3136-307X","authenticated-orcid":false,"given":"Volkmar","family":"Pipek","sequence":"additional","affiliation":[{"name":"University of Siegen, Siegen, Germany"}]}],"member":"320","published-online":{"date-parts":[[2023,10,4]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1007\/S10606-013--9192--8"},{"key":"e_1_2_1_2_1","volume-title":"Sharing Expertise: The Next Step for Knowledge Management in Social Capital and Information Technology. Huysman M. and Wulf V.(ed)","author":"Ackerman Mark S","year":"2004","unstructured":"Mark S Ackerman, Christine Halverson, Marleen Huysman, and Volker Wulf. 2004. Sharing Expertise: The Next Step for Knowledge Management in Social Capital and Information Technology. Huysman M. and Wulf V.(ed) (2004)."},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/91478.91485"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/240080.240203"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.rcim.2012.04.019"},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1201\/1078\/43197.16.3.19990601\/31310.2"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0166-4972(98)00109-6"},{"key":"e_1_2_1_8_1","volume-title":"Using thematic analysis in psychology. Qualitative research in psychology","author":"Braun Virginia","year":"2006","unstructured":"Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative research in psychology, Vol. 3, 2 (2006), 77--101."},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1037\/13620-004"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.3182\/20060522-3-FR-2904.00047"},{"key":"e_1_2_1_11_1","volume-title":"guillemotright Das Produktivit\"atsparadoxon der Computertechnik \u00ab","author":"Br\u00f6dner Peter","year":"2020","unstructured":"Peter Br\u00f6dner. 2020. guillemotright Das Produktivit\"atsparadoxon der Computertechnik \u00ab. Bontrup, Heinz-Josef\/Daub, J\u00fcrgen (Hg.), Digitalisierung und Technik--Fortschritt oder Fluch (2020), 114--144."},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/280324.280332"},{"key":"e_1_2_1_13_1","volume-title":"Teaching thematic analysis: Overcoming challenges and developing strategies for effective learning. The psychologist","author":"Clarke Victoria","year":"2013","unstructured":"Victoria Clarke and Virginia Braun. 2013. Teaching thematic analysis: Overcoming challenges and developing strategies for effective learning. The psychologist, Vol. 26, 2 (2013)."},{"key":"e_1_2_1_14_1","volume-title":"Proceedings of 19th European Conference on Computer-Supported Cooperative Work. European Society for Socially Embedded Technologies (EUSSET).","author":"Pinatti De Carvalho Aparecido Fabiano","year":"2021","unstructured":"Aparecido Fabiano Pinatti De Carvalho. 2021. Thematic Analysis for Interactive Systems Design: A Practical Exercise. In Proceedings of 19th European Conference on Computer-Supported Cooperative Work. European Society for Socially Embedded Technologies (EUSSET)."},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-018-9320-6"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1177\/0149206305279815"},{"key":"e_1_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.intcom.2011.03.001"},{"key":"e_1_2_1_18_1","volume-title":"Supporting informal communities of practice within organizations. Sharing expertise: Beyond knowledge management","author":"Eales Jim R T","year":"2003","unstructured":"Jim R T Eales. 2003. Supporting informal communities of practice within organizations. Sharing expertise: Beyond knowledge management (2003), 275--297."},{"key":"e_1_2_1_19_1","volume-title":"Downscaling: From global to local in the climate knowledge infrastructure. In Infrastructures and Social Complexity","author":"Edwards Paul N","year":"2016","unstructured":"Paul N Edwards. 2016. Downscaling: From global to local in the climate knowledge infrastructure. In Infrastructures and Social Complexity. Routledge, 357--369."},{"key":"e_1_2_1_20_1","volume-title":"Locating expertise: Design issues for an expertise locator system. Sharing Expertise-Beyond Knowledge Management","author":"Ehrlich Kate","year":"2003","unstructured":"Kate Ehrlich. 2003. Locating expertise: Design issues for an expertise locator system. Sharing Expertise-Beyond Knowledge Management, MIT Press, Cambridge (2003), 137--158."},{"key":"e_1_2_1_21_1","volume-title":"Emergent expertise sharing in a new community. Sharing expertise: beyond knowledge management","author":"Fitzpatrick Geraldine","year":"2003","unstructured":"Geraldine Fitzpatrick. 2003. Emergent expertise sharing in a new community. Sharing expertise: beyond knowledge management (2003), 81--110."},{"key":"e_1_2_1_22_1","volume-title":"Proceedings of ACIS'98","author":"Gable Guy","year":"1998","unstructured":"Guy Gable, Judy Scott, and Thomas Davenport. 1998. Cooperative ERP life-cycle knowledge management. Proceedings of ACIS'98 (1998), 227--240."},{"key":"e_1_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1002\/JSC.726"},{"key":"e_1_2_1_24_1","volume-title":"Working with qualitative data","author":"Gibson William","unstructured":"William Gibson and Andrew Brown. 2009. Working with qualitative data. Sage."},{"key":"e_1_2_1_25_1","unstructured":"Kristina Groth. 2004. On knowing who knows: An alternative approach to knowledge management. Ph. D. Dissertation. KTH."},{"key":"e_1_2_1_26_1","volume-title":"ECSCW 2001: Proceedings of the Seventh European Conference on Computer Supported Cooperative Work 16--20","author":"Groth Kristina","year":"2001","unstructured":"Kristina Groth and John Bowers. 2001. On finding things out: Situating organisational knowledge in CSCW. In ECSCW 2001: Proceedings of the Seventh European Conference on Computer Supported Cooperative Work 16--20 September 2001, Bonn, Germany. Springer, 279--298."},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1007\/BF02766777"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1177\/016224399602100402"},{"key":"e_1_2_1_29_1","first-page":"5","article-title":"The social organisation of epistemology in macroeconomic policy work: the case of the IMF","volume":"3","author":"Harper Richard H R","year":"2009","unstructured":"Richard H R Harper et al. 2009. The social organisation of epistemology in macroeconomic policy work: the case of the IMF. Journal of Philosophical Economics, Vol. 3, 1 (2009), 5--24.","journal-title":"Journal of Philosophical Economics"},{"key":"e_1_2_1_30_1","volume-title":"Ein Reifegradmodell f\u00fcr die Bewertung und Verbesserung von F\"ahigkeiten im ERP-Anwendungsmanagement","author":"Hecht Sonja","unstructured":"Sonja Hecht. 2014. Ein Reifegradmodell f\u00fcr die Bewertung und Verbesserung von F\"ahigkeiten im ERP-Anwendungsmanagement. Springer-Verlag."},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1145\/505248.505273"},{"key":"e_1_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-019-09355-y"},{"key":"e_1_2_1_33_1","volume-title":"A Critical Evaluation of Knowledge. Sharing expertise: Beyond knowledge management","author":"Huysman Marleen","year":"2003","unstructured":"Marleen Huysman and Dirk de Wit. 2003. A Critical Evaluation of Knowledge. Sharing expertise: Beyond knowledge management (2003), 27."},{"key":"e_1_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1108\/VINE-05-2014-0037"},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1057\/jors.2013.101"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-010-9113-z"},{"key":"e_1_2_1_37_1","volume-title":"AMCIS 2003 Proceedings","author":"Ke Weiling","year":"2003","unstructured":"Weiling Ke, Kwok-Kee Wei, Patrick Chau, and Zonghuang Deng. 2003. Organizational learning in ERP Implementation: an exploratory study of strategic renewal. AMCIS 2003 Proceedings (2003), 139."},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ifacol.2019.11.522"},{"key":"e_1_2_1_39_1","volume-title":"ERP implementation methodologies and frameworks: a literature review, Jan Devos and Steven De Haes (Eds.). PROCEEDINGS OF THE 8TH EUROPEAN CONFERENCE ON IS MANAGEMENT AND EVALUATION (ECIME","author":"Kraljic Adnan","year":"2014","unstructured":"Adnan Kraljic, Tarik Kraljic, Geert Poels, and Jan Devos. 2014. ERP implementation methodologies and frameworks: a literature review, Jan Devos and Steven De Haes (Eds.). PROCEEDINGS OF THE 8TH EUROPEAN CONFERENCE ON IS MANAGEMENT AND EVALUATION (ECIME 2014), 309--316."},{"key":"e_1_2_1_40_1","unstructured":"Lisa Lazard and Rose Capdevila. 2017. Thematic Approaches to Data Analysis of Qualitative Data. 40 pages."},{"key":"e_1_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.15439\/2014F243"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1365\/S40702-015-0135--3"},{"key":"e_1_2_1_43_1","volume-title":"Proceedings of 16th European Conference on Computer-Supported Cooperative Work-Exploratory Papers. European Society for Socially Embedded Technologies (EUSSET).","author":"Ludwig Thomas","year":"2018","unstructured":"Thomas Ludwig, Christoph Kotthaus, Martin Stein, Volkmar Pipek, and Volker Wulf. 2018. Revive old discussions! Socio-technical challenges for small and medium enterprises within industry 4.0. In Proceedings of 16th European Conference on Computer-Supported Cooperative Work-Exploratory Papers. European Society for Socially Embedded Technologies (EUSSET)."},{"key":"e_1_2_1_44_1","doi-asserted-by":"crossref","unstructured":"Sarra Mamoghli and Luc Cassivi. 2019. Agile ERP Implementation: The Case of a SME.. In ICEIS (2). 188--196.","DOI":"10.5220\/0007700501880196"},{"key":"e_1_2_1_45_1","first-page":"56","article-title":"Dimensions for Blended Learning Technology: Learners' Perspectives","volume":"1","author":"Matheos Kathleen","year":"2005","unstructured":"Kathleen Matheos, Ben K Daniel, and Gordon I McCalla. 2005. Dimensions for Blended Learning Technology: Learners' Perspectives. Journal of Learning Design, Vol. 1, 1 (2005), 56--75.","journal-title":"Journal of Learning Design"},{"key":"e_1_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.lindif.2009.07.001"},{"key":"e_1_2_1_47_1","unstructured":"Irene Maucher. 1998. Wandel der Leitbilder zur Entwicklung und Nutzung von PPS-Systemen. Hampp."},{"key":"e_1_2_1_48_1","unstructured":"Irene Maucher. 2001. Komplexit\"atsbew\"altigung durch Entwicklung und Gestaltung von Organisation. Hampp M\u00fcnchen."},{"key":"e_1_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2007.05.006"},{"key":"e_1_2_1_50_1","volume-title":"From artefacts to infrastructures. Computer supported cooperative work (CSCW)","author":"Monteiro Eric","year":"2013","unstructured":"Eric Monteiro, Neil Pollock, Ole Hanseth, and Robin Williams. 2013. From artefacts to infrastructures. Computer supported cooperative work (CSCW), Vol. 22, 4 (2013), 575--607."},{"key":"e_1_2_1_51_1","unstructured":"Robert Moore and B Bryant. 1989. Preparatory educational project final report of a collaborative research project undertaken in 1985--88 by Ruskin College."},{"key":"e_1_2_1_52_1","doi-asserted-by":"publisher","DOI":"10.1109\/LISAT.2015.7160177"},{"key":"e_1_2_1_53_1","doi-asserted-by":"publisher","DOI":"10.1057\/jit.2009.8"},{"key":"e_1_2_1_54_1","volume-title":"Nonaka Ikujiro, Hirotaka Takeuchi, et al.","year":"1995","unstructured":"Ikujir=o Nonaka, Ikujir o Nonaka, Nonaka Ikujiro, Hirotaka Takeuchi, et al. 1995. The knowledge-creating company: How Japanese companies create the dynamics of innovation. Vol. 105. OUP USA."},{"key":"e_1_2_1_55_1","volume-title":"Democratising expertise and socially robust knowledge. Science and public policy","author":"Nowotny Helga","year":"2003","unstructured":"Helga Nowotny. 2003. Democratising expertise and socially robust knowledge. Science and public policy, Vol. 30, 3 (2003), 151--156."},{"key":"e_1_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1467-0895(02)00038-6"},{"key":"e_1_2_1_57_1","volume-title":"Talking About Machines-An Ethnography of a Modern Job","author":"Orr Julian E","unstructured":"Julian E Orr. 1996. Talking About Machines-An Ethnography of a Modern Job. Ithaka, New York, US."},{"key":"e_1_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.1017\/S0031819100001509"},{"key":"e_1_2_1_59_1","volume-title":"ERP systems and the university as a \"unique\" organisation. Information technology & people","author":"Pollock Neil","year":"2004","unstructured":"Neil Pollock and James Cornford. 2004. ERP systems and the university as a \"unique\" organisation. Information technology & people (2004)."},{"key":"e_1_2_1_60_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-010-9129-4"},{"key":"e_1_2_1_61_1","doi-asserted-by":"publisher","DOI":"10.1177\/0306312706066022"},{"key":"e_1_2_1_62_1","volume-title":"Fieldwork for design: theory and practice","author":"Randall David","unstructured":"David Randall, Richard Harper, and Mark Rouncefield. 2007. Fieldwork for design: theory and practice. Springer Science & Business Media."},{"key":"e_1_2_1_63_1","doi-asserted-by":"publisher","DOI":"10.1109\/OZCHI.1996.559984"},{"key":"e_1_2_1_64_1","doi-asserted-by":"publisher","DOI":"10.1109\/OZCHI.1996.559984"},{"key":"e_1_2_1_65_1","doi-asserted-by":"publisher","DOI":"10.1007\/S10606-007--9055--2\/FIGURES\/4"},{"key":"e_1_2_1_66_1","doi-asserted-by":"publisher","unstructured":"Joanne Roberts. 2010. From Know-how to Show-how? Questioning the Role of Information and Communication Technologies in Knowledge Transfer. http:\/\/dx.doi.org\/10.1080\/713698499 Vol. 12 (2010) 429--443. Issue 4. https:\/\/doi.org\/10.1080\/713698499","DOI":"10.1080\/713698499"},{"key":"e_1_2_1_67_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2002.11045713"},{"key":"e_1_2_1_68_1","doi-asserted-by":"publisher","DOI":"10.1007\/S10606-012--9160--8\/FIGURES\/3"},{"key":"e_1_2_1_69_1","doi-asserted-by":"publisher","DOI":"10.1007\/BF00752449"},{"key":"e_1_2_1_70_1","volume-title":"Constructing CSCW: The first quarter century. Computer supported cooperative work (CSCW)","author":"Schmidt Kjeld","year":"2013","unstructured":"Kjeld Schmidt and Liam Bannon. 2013. Constructing CSCW: The first quarter century. Computer supported cooperative work (CSCW), Vol. 22 (2013), 345--372."},{"key":"e_1_2_1_71_1","doi-asserted-by":"publisher","DOI":"10.1007\/BF00133655"},{"key":"e_1_2_1_72_1","doi-asserted-by":"publisher","DOI":"10.1108\/14637151311308358\/FULL\/PDF"},{"key":"e_1_2_1_73_1","doi-asserted-by":"publisher","DOI":"10.12821\/ijispm040203"},{"key":"e_1_2_1_74_1","doi-asserted-by":"publisher","DOI":"10.1145\/2684200.2684357"},{"key":"e_1_2_1_75_1","volume-title":"Educational Technology and Society","volume":"13","author":"So Hyo Jeong","year":"2010","unstructured":"Hyo Jeong So and Curtis J Bonk. 2010. Examining the roles of blended learning approaches in computer-supported collaborative learning (CSCL) environments: A delphi study. Educational Technology and Society, Vol. 13 (2010). Issue 3."},{"key":"e_1_2_1_76_1","doi-asserted-by":"publisher","DOI":"10.1108\/09534819610156813\/FULL\/PDF"},{"key":"e_1_2_1_77_1","volume-title":"AMCIS 2002 Proceedings","author":"Stender Michael","year":"2002","unstructured":"Michael Stender. 2002. Outline of an agile incremental implementation methodology for enterprise systems. AMCIS 2002 Proceedings (2002), 130."},{"key":"e_1_2_1_78_1","doi-asserted-by":"publisher","DOI":"10.1145\/1182475.1182498"},{"key":"e_1_2_1_79_1","doi-asserted-by":"publisher","DOI":"10.1108\/14637150110392647"},{"key":"e_1_2_1_80_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10664-020-09858-z"},{"key":"e_1_2_1_81_1","unstructured":"Anselm Strauss and Juliet Corbin. 1998. Basics of qualitative research techniques. (1998)."},{"key":"e_1_2_1_82_1","volume-title":"Dynamics of Knowledge Leverage in ERP Implementation. ACIS 2007 Proceedings (1 2007","author":"Suraweera Theek","year":"2007","unstructured":"Theek Suraweera, Ulrich Remus, and Stuart Wakerley. 2007. Dynamics of Knowledge Leverage in ERP Implementation. ACIS 2007 Proceedings (1 2007). https:\/\/aisel.aisnet.org\/acis2007\/58"},{"key":"e_1_2_1_83_1","volume-title":"Why ERPs disappoint: The importance of getting the organisational text right. ERP systems and organisational change: A socio-technical insight","author":"Taylor James R","year":"2008","unstructured":"James R Taylor and Sandrine Virgili. 2008. Why ERPs disappoint: The importance of getting the organisational text right. ERP systems and organisational change: A socio-technical insight (2008), 59--84."},{"key":"e_1_2_1_84_1","volume-title":"Data analysis in qualitative research: Theorizing with abductive analysis","author":"Timmermans Stefan","unstructured":"Stefan Timmermans and Iddo Tavory. 2022. Data analysis in qualitative research: Theorizing with abductive analysis. University of Chicago Press."},{"key":"e_1_2_1_85_1","doi-asserted-by":"publisher","DOI":"10.1145\/3232174.3232178"},{"key":"e_1_2_1_86_1","unstructured":"Torben Wiedenh\u00f6fer and Dipl-Inf Gunnar Stevens. 2006. Help in Context. (2006)."},{"key":"e_1_2_1_87_1","volume-title":"ICIS 2009 Proceedings","author":"Williams Robin","year":"2009","unstructured":"Robin Williams and Neil Pollock. 2009. Beyond the ERP implementation study: a new approach to the study of packaged information systems: the biography of artifacts framework. ICIS 2009 Proceedings (2009), 6."},{"key":"e_1_2_1_88_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2005.07.005"},{"key":"e_1_2_1_89_1","volume-title":"Designing socially embedded technologies in the real-world","author":"Wulf Volker","unstructured":"Volker Wulf, Kjeld Schmidt, and David Randall. 2015. Designing socially embedded technologies in the real-world. Springer."},{"key":"e_1_2_1_90_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICSSSM.2008.4598481"}],"container-title":["Proceedings of the ACM on Human-Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3610104","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3610104","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,21]],"date-time":"2025-08-21T04:17:11Z","timestamp":1755749831000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3610104"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,9,28]]},"references-count":90,"journal-issue":{"issue":"CSCW2","published-print":{"date-parts":[[2023,9,28]]}},"alternative-id":["10.1145\/3610104"],"URL":"https:\/\/doi.org\/10.1145\/3610104","relation":{},"ISSN":["2573-0142"],"issn-type":[{"value":"2573-0142","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,9,28]]},"assertion":[{"value":"2023-10-04","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}