{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T22:35:21Z","timestamp":1776119721626,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":18,"publisher":"ACM","license":[{"start":{"date-parts":[[2024,5,11]],"date-time":"2024-05-11T00:00:00Z","timestamp":1715385600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2024,5,11]]},"DOI":"10.1145\/3613905.3650823","type":"proceedings-article","created":{"date-parts":[[2024,5,11]],"date-time":"2024-05-11T08:15:21Z","timestamp":1715415321000},"page":"1-13","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":16,"title":["How Does Conversation Length Impact User\u2019s Satisfaction? A Case Study of Length-Controlled Conversations with LLM-Powered Chatbots"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0009-0001-4298-5325","authenticated-orcid":false,"given":"Shih-Hong","family":"Huang","sequence":"first","affiliation":[{"name":"College of Information Sciences and Technology, The Pennsylvania State University, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3689-5910","authenticated-orcid":false,"given":"Ya-Fang","family":"Lin","sequence":"additional","affiliation":[{"name":"College of Information Science of Technology, Penn State University, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0007-7115-2692","authenticated-orcid":false,"given":"Zeyu","family":"He","sequence":"additional","affiliation":[{"name":"College of Information Sciences and Technology, Pennsylvania State University, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0001-6736-9959","authenticated-orcid":false,"given":"Chieh-Yang","family":"Huang","sequence":"additional","affiliation":[{"name":"College of Information Sciences and Technology, Pennsylvania State University, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7021-4627","authenticated-orcid":false,"given":"Ting-Hao Kenneth","family":"Huang","sequence":"additional","affiliation":[{"name":"College of Information Sciences and Technology, Pennsylvania State University, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2024,5,11]]},"reference":[{"key":"e_1_3_3_3_1_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2018.03.051"},{"key":"e_1_3_3_3_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/3487193"},{"key":"e_1_3_3_3_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3357236.3395495"},{"key":"e_1_3_3_3_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/3295750.3298956"},{"key":"e_1_3_3_3_5_1","unstructured":"Ulrich Gnewuch Stefan Morana and Alexander Maedche. 2017. Towards Designing Cooperative and Social Conversational Agents for Customer Service.. In ICIS. 1\u201313."},{"key":"e_1_3_3_3_6_1","volume-title":"Speech acts","author":"Grice P","unstructured":"Herbert\u00a0P Grice. 1975. Logic and conversation. In Speech acts. Brill, 41\u201358."},{"key":"e_1_3_3_3_7_1","volume-title":"Real conversations with artificial intelligence: A comparison between human\u2013human online conversations and human\u2013chatbot conversations. Computers in human behavior 49","author":"Hill Jennifer","year":"2015","unstructured":"Jennifer Hill, W\u00a0Randolph Ford, and Ingrid\u00a0G Farreras. 2015. Real conversations with artificial intelligence: A comparison between human\u2013human online conversations and human\u2013chatbot conversations. Computers in human behavior 49 (2015), 245\u2013250."},{"key":"e_1_3_3_3_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173989"},{"key":"e_1_3_3_3_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/3544549.3585600"},{"key":"e_1_3_3_3_10_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173869"},{"key":"e_1_3_3_3_11_1","doi-asserted-by":"publisher","DOI":"10.1108\/JOSM-12-2016-0325"},{"key":"e_1_3_3_3_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/3534678.3539069"},{"key":"e_1_3_3_3_13_1","unstructured":"Crowd\u00a0AI Lab. 2023. What Types of Questions Require Conversation to Answer? AskReddit Questions Dataset. https:\/\/github.com\/Crowd-AI-Lab\/AskReddit."},{"key":"e_1_3_3_3_14_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-39330-3_10"},{"key":"e_1_3_3_3_15_1","doi-asserted-by":"publisher","DOI":"10.1145\/3491102.3501972"},{"key":"e_1_3_3_3_16_1","doi-asserted-by":"crossref","unstructured":"Xin Sun Emiel Krahmer Jan De\u00a0Wit Reinout Wiers and Jos\u00a0A Bosch. 2023. Plug and Play Conversations: The Micro-Conversation Scheme for Modular Development of Hybrid Conversational Agent. In Companion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing. 50\u201355.","DOI":"10.1145\/3584931.3606998"},{"key":"e_1_3_3_3_17_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3174178"},{"key":"e_1_3_3_3_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/3617680"}],"event":{"name":"CHI '24: CHI Conference on Human Factors in Computing Systems","location":"Honolulu HI USA","acronym":"CHI '24","sponsor":["SIGCHI ACM Special Interest Group on Computer-Human Interaction","SIGACCESS ACM Special Interest Group on Accessible Computing"]},"container-title":["Extended Abstracts of the CHI Conference on Human Factors in Computing Systems"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3613905.3650823","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3613905.3650823","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T23:44:17Z","timestamp":1750290257000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3613905.3650823"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,5,11]]},"references-count":18,"alternative-id":["10.1145\/3613905.3650823","10.1145\/3613905"],"URL":"https:\/\/doi.org\/10.1145\/3613905.3650823","relation":{},"subject":[],"published":{"date-parts":[[2024,5,11]]},"assertion":[{"value":"2024-05-11","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}