{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,4]],"date-time":"2025-10-04T17:49:42Z","timestamp":1759600182054,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":38,"publisher":"ACM","license":[{"start":{"date-parts":[[2023,9,26]],"date-time":"2023-09-26T00:00:00Z","timestamp":1695686400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2023,9,26]]},"DOI":"10.1145\/3614321.3614336","type":"proceedings-article","created":{"date-parts":[[2023,11,20]],"date-time":"2023-11-20T17:11:06Z","timestamp":1700500266000},"page":"119-126","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":2,"title":["An algorithmic method for business process reengineering and service automation in the public sector"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3760-5495","authenticated-orcid":false,"given":"Yannis","family":"Charalabidis","sequence":"first","affiliation":[{"name":"Information and Communication Systems Engineering, University of the Aegean, Greece"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7356-8041","authenticated-orcid":false,"given":"Zoi","family":"Lachana","sequence":"additional","affiliation":[{"name":"Information and Communication Systems Engineering, University of the Aegean, Greece"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6610-0675","authenticated-orcid":false,"given":"Charalampos","family":"Alexopoulos","sequence":"additional","affiliation":[{"name":"Information and Communication Systems Engineering, University of the Aegean, Greece"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3090-8207","authenticated-orcid":false,"given":"Michalis-Avgerinos","family":"Loutsaris","sequence":"additional","affiliation":[{"name":"Information and Communication Systems Engineering, University of the Aegean, Greece"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2023,11,20]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"How governments can harness the power of automation at scale","author":"Andersen J. R.","year":"2023","unstructured":"Andersen, J. R., Daub, M., Goodman, A., & Taylor, D. (2019, February 1). How governments can harness the power of automation at scale. McKinsey & Company. Retrieved April 24, 2023, from https:\/\/www.mckinsey.com\/industries\/public-and-social-sector\/our-insights\/how-governments-can-harness-thepower-of-automation-at-scale"},{"key":"e_1_3_2_1_2_1","volume-title":"Reengineering the Corporation: A Manifesto for Business Revolution","author":"Hammer M.","year":"1993","unstructured":"Hammer, M., & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. HarperCollins."},{"key":"e_1_3_2_1_3_1","volume-title":"Process innovation: reengineering work through information technology","author":"Davenport T. H.","year":"1993","unstructured":"Davenport, T. H. (1993). Process innovation: reengineering work through information technology. Harvard Business Press."},{"key":"e_1_3_2_1_4_1","volume-title":"The case for digital reinvention","author":"Bughin J.","year":"2023","unstructured":"Bughin, J., LaBerge, L., & Mellbye, A. (2017, February 9). The case for digital reinvention. McKinsey & Company. Retrieved April 24, 2023, from https:\/\/www.mckinsey.com\/capabilities\/mckinsey-digital\/our-insights\/the-case-for-digital-reinvention"},{"key":"e_1_3_2_1_5_1","volume-title":"Understanding digital transformation: A review and a research agenda. The journal of strategic information systems, 28(2), 118-144","author":"Vial G.","year":"2019","unstructured":"Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The journal of strategic information systems, 28(2), 118-144."},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-5225-9860-2.ch102"},{"key":"e_1_3_2_1_7_1","volume-title":"Key issues for embracing the cloud computing to adopt a digital transformation: A study of saudi public sector. Procedia computer science, 130, 1037-1043","author":"Al-Ruithe M.","year":"2018","unstructured":"Al-Ruithe, M., Benkhelifa, E., & Hameed, K. (2018). Key issues for embracing the cloud computing to adopt a digital transformation: A study of saudi public sector. Procedia computer science, 130, 1037-1043."},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4471-6452-4_12"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2019.103262"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2021.121021"},{"issue":"8","key":"e_1_3_2_1_11_1","first-page":"3085","article-title":"Digital twin-driven product design and production planning: A review","volume":"30","author":"Rao M.","year":"2019","unstructured":"Rao, M., Putnik, G., Yin, S., & Zhu, W. (2019). Digital twin-driven product design and production planning: A review. Journal of Intelligent Manufacturing, 30(8), 3085-3107.","journal-title":"Journal of Intelligent Manufacturing"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-031-26845-8_1"},{"key":"e_1_3_2_1_13_1","volume-title":"Using AI to enhance business operations. MIT Sloan Management Review, 60(4)","author":"Tarafdar M.","year":"2019","unstructured":"Tarafdar, M., Beath, C. M., & Ross, J. W. (2019). Using AI to enhance business operations. MIT Sloan Management Review, 60(4)."},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jii.2018.07.004"},{"key":"e_1_3_2_1_15_1","volume-title":"The internet of things: A survey. Computer networks, 54(15), 2787-2805","author":"Atzori L.","year":"2017","unstructured":"Atzori, L., Iera, A., & Morabito, G. (2017). The internet of things: A survey. Computer networks, 54(15), 2787-2805."},{"key":"e_1_3_2_1_16_1","first-page":"455","article-title":"Ai chatbots: Transforming the digital world","author":"Paliwal S.","year":"2020","unstructured":"Paliwal, S., Bharti, V., & Mishra, A. K. (2020). Ai chatbots: Transforming the digital world. Recent Trends and Advances in Artificial Intelligence and Internet of Things, 455-482.","journal-title":"Recent Trends and Advances in Artificial Intelligence and Internet of Things"},{"key":"e_1_3_2_1_17_1","volume-title":"Robotic Process Automation (RPA)","author":"Consulting Co","year":"2019","unstructured":"KPMG Consulting Co., Ltd. (2019). \u201cRobotic Process Automation (RPA); Towards a world of digital manpower\u201d. Retrieved from https:\/\/assets.kpmg.com\/content\/dam\/kpmg\/dk\/pdf\/Acor\/2022\/robotic-process-automation-one-pager.pdf"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1109\/FIT53504.2021.00045"},{"issue":"9","key":"e_1_3_2_1_19_1","first-page":"2823","article-title":"Digital twin-driven product design, manufacturing and service with big data","volume":"100","author":"Gao Y.","year":"2019","unstructured":"Gao, Y., Gao, Y., Tao, F., & Zhang, M. (2019). Digital twin-driven product design, manufacturing and service with big data. The International Journal of Advanced Manufacturing Technology, 100(9-12), 2823-2836.","journal-title":"The International Journal of Advanced Manufacturing Technology"},{"key":"e_1_3_2_1_20_1","volume-title":"Change Management: A Game Changer for Effective Digital Transformation. In SPE Annual Technical Conference and Exhibition. OnePetro.","author":"Udofia E.","year":"2021","unstructured":"Udofia, E., & Stanley, B. (2021, September). Change Management: A Game Changer for Effective Digital Transformation. In SPE Annual Technical Conference and Exhibition. OnePetro."},{"key":"e_1_3_2_1_21_1","volume-title":"Social innovation system (SIS): Using design thinking, product service systems and applied business analytics to improve SIS design. Issues in Information Systems, 23(2)","author":"Shah O.","year":"2022","unstructured":"Shah, O. (2022). Social innovation system (SIS): Using design thinking, product service systems and applied business analytics to improve SIS design. Issues in Information Systems, 23(2)."},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1108\/978-1-80043-171-320211010"},{"key":"e_1_3_2_1_23_1","volume-title":"Automation and digital transformation the ways that automation solutions can support digital transformation within ICT companies (Master's thesis)","author":"Balic T.","year":"2017","unstructured":"Balic, T., & Ebrahimi, H. (2017). Automation and digital transformation the ways that automation solutions can support digital transformation within ICT companies (Master's thesis)."},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJBIR.2022.126031"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2010.07.010"},{"key":"e_1_3_2_1_26_1","volume-title":"No Time to Wait: Building a Public Service for the 21st Century.","author":"National Academy of Public Administration.","year":"2017","unstructured":"National Academy of Public Administration. (2017). No Time to Wait: Building a Public Service for the 21st Century. Retrieved from https:\/\/napawash.org\/uploads\/Academy_Studies\/No-Time-to-Wait_Building-a-Public-Service-for-the-21st-Century.pdf"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-9299.2011.02010.x"},{"key":"e_1_3_2_1_28_1","volume-title":"What it takes to digitize a public sector organization effectively\u201d.","author":"McKinsey","year":"2019","unstructured":"McKinsey & Company (2019). \u201cWhat it takes to digitize a public sector organization effectively\u201d. Retrieved from https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/the-organization-blog\/what-it-takes-to-digitize-a-publicsector-organization-effectively"},{"key":"e_1_3_2_1_29_1","volume-title":"High-performance team-building in the future of work\u201d.","author":"Deloitte","year":"2020","unstructured":"Deloitte (2020). \u201cHigh-performance team-building in the future of work\u201d. Retrieved from https:\/\/www2.deloitte.com\/us\/en\/insights\/focus\/technology-andthe-future-of-work\/high-performance-team-building.html"},{"key":"e_1_3_2_1_30_1","volume-title":"Fostering Innovation Cultures\u201d.","author":"Accenture","year":"2021","unstructured":"Accenture (2021). \u201cFostering Innovation Cultures\u201d. Retrieved from https:\/\/www.accenture.com\/_acnmedia\/PDF-160\/Accenture-Innovation-CultureArticle.pdf"},{"key":"e_1_3_2_1_31_1","volume-title":"The road ahead for public service delivery\u201d.","author":"PricewaterhouseCoopers","year":"2020","unstructured":"PricewaterhouseCoopers (2020). \u201cThe road ahead for public service delivery\u201d. Retrieved from https:\/\/www.pwc.com\/gx\/en\/psrc\/pdf\/the_road_ahead_for_public_service_delivery.pdf"},{"key":"e_1_3_2_1_32_1","volume-title":"How can government workers and technology align to serve future citizens?\u201d.","author":"Ernst","year":"2022","unstructured":"Ernst & Young (2022). \u201cHow can government workers and technology align to serve future citizens?\u201d. Retrieved from https:\/\/assets.ey.com\/content\/dam\/eysites\/ey-com\/en_gl\/topics\/government-and-public-sector\/ey-digital-state-workforce-report.pdf"},{"key":"e_1_3_2_1_33_1","volume-title":"Directorate General for Information Society and Media","author":"European Commission","year":"2010","unstructured":"European Commission (2010), \u201cDigitizing Public Services in Europe: Putting ambition into action\u201d, Prepared by Capgemini ,IDC, RandEurope, Sogeti and DTi for European Commission, Directorate General for Information Society and Media, December 2010"},{"key":"e_1_3_2_1_34_1","volume-title":"Reorganization and Administrative Reform of First and Second Grade Local Government","author":"EETAA","year":"2022","unstructured":"EETAA (2022), \u201cReorganization and Administrative Reform of First and Second Grade Local Government\u201d, https:\/\/www.eetaa.gr\/index.php?tag=diadikasies"},{"key":"e_1_3_2_1_35_1","volume-title":"Core Public Service Vocabulary Application Profile (CPSV-AP)","author":"European Commission","year":"2023","unstructured":"European Commission (2023), \u201cCore Public Service Vocabulary Application Profile (CPSV-AP)\u201d, https:\/\/ec.europa.eu\/isa2\/solutions\/core-public-servicevocabulary-application-profile-cpsv-ap_en\/"},{"key":"e_1_3_2_1_36_1","first-page":"1","article-title":"The resurgence of business process re-engineering in public sector transformation efforts: exploring the systemic challenges and unintended consequences","author":"Weerakkody V.","year":"2021","unstructured":"Weerakkody, V., Janssen, M., & El-Haddadeh, R. (2021). The resurgence of business process re-engineering in public sector transformation efforts: exploring the systemic challenges and unintended consequences. Information Systems and e-Business Management, 1-22.","journal-title":"Information Systems and e-Business Management"},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-5225-9860-2.ch102"},{"key":"e_1_3_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.4324\/9781003009153"}],"event":{"name":"ICEGOV 2023: 16th International Conference on Theory and Practice of Electronic Governance","acronym":"ICEGOV 2023","location":"Belo Horizonte Brazil"},"container-title":["Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3614321.3614336","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3614321.3614336","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T16:45:48Z","timestamp":1750178748000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3614321.3614336"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,9,26]]},"references-count":38,"alternative-id":["10.1145\/3614321.3614336","10.1145\/3614321"],"URL":"https:\/\/doi.org\/10.1145\/3614321.3614336","relation":{},"subject":[],"published":{"date-parts":[[2023,9,26]]},"assertion":[{"value":"2023-11-20","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}