{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,12]],"date-time":"2026-01-12T23:05:23Z","timestamp":1768259123534,"version":"3.49.0"},"publisher-location":"New York, NY, USA","reference-count":19,"publisher":"ACM","license":[{"start":{"date-parts":[[2023,7,21]],"date-time":"2023-07-21T00:00:00Z","timestamp":1689897600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2023,7,21]]},"DOI":"10.1145\/3616712.3616724","type":"proceedings-article","created":{"date-parts":[[2023,12,15]],"date-time":"2023-12-15T12:08:11Z","timestamp":1702642091000},"page":"276-281","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":1,"title":["AI Driven Scalable E-Commerce Marketplace Customer Review Analysis &amp; Actionable Insights"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2060-9505","authenticated-orcid":false,"given":"Manjunath","family":"Srinivas","sequence":"first","affiliation":[{"name":"Rakuten India Enterprise Private Limited, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6310-1034","authenticated-orcid":false,"given":"Muralidhar","family":"Sortur","sequence":"additional","affiliation":[{"name":"Rakuten India Enterprise Private Limited, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-4558-4958","authenticated-orcid":false,"given":"Subhanandh","family":"Tamilarasu","sequence":"additional","affiliation":[{"name":"Rakuten India Enterprise Private Limited, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-2644-5654","authenticated-orcid":false,"given":"Hari Charan","family":"Rao","sequence":"additional","affiliation":[{"name":"Rakuten India Enterprise Private Limited, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0003-0780-1548","authenticated-orcid":false,"given":"Ganesh","family":"Kumar K.R","sequence":"additional","affiliation":[{"name":"Rakuten India Enterprise Private Limited, India"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2023,12,15]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Efficient estimation of word representations in vector space. arXiv preprint arXiv:1301.3781","author":"Mikolov T.","year":"2013","unstructured":"[1] Mikolov, T., Chen, K., Corrado, G., & Dean, J. (2013). Efficient estimation of word representations in vector space. arXiv preprint arXiv:1301.3781."},{"key":"e_1_3_2_1_2_1","volume-title":"Bag of Tricks for Efficient Text Classification. arXiv preprint arXiv:1607.01759","author":"Joulin A.","year":"2016","unstructured":"[2] Joulin, A., Grave, E., Bojanowski, P., & Mikolov, T. (2016). Bag of Tricks for Efficient Text Classification. arXiv preprint arXiv:1607.01759."},{"key":"e_1_3_2_1_3_1","volume-title":"Long Short-term Memory RNN. arXiv preprint arXiv:2105.06756","author":"Venner\u00f8d C. B.","year":"2021","unstructured":"[3] Venner\u00f8d, C. B., Kj\u00e6rran, A., & Bugge, E. S. (2021). Long Short-term Memory RNN. arXiv preprint arXiv:2105.06756"},{"key":"e_1_3_2_1_4_1","volume-title":"BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding. arXiv preprint arXiv:1810.04805","author":"Devlin J.","year":"2019","unstructured":"[4] Devlin, J., Chang, M. W., Lee, K., & Toutanova, K. (2019). BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding. arXiv preprint arXiv:1810.04805"},{"key":"e_1_3_2_1_5_1","unstructured":"[5] Zeenia Singla Sukhchandan Randhawa Sushma Jain Sentiment Analysis of Customer Product Reviews Using Machine Learning"},{"key":"e_1_3_2_1_6_1","unstructured":"[6] Antony Samuels John Mcgonical Sentiment Analysis on Customer Responses"},{"key":"e_1_3_2_1_7_1","unstructured":"[7] Avani Jadeja Prof. Indr jeet Rajput Feature Based Sentiment Analysis On Customer Feedback: A Survey"},{"key":"e_1_3_2_1_8_1","unstructured":"[8] Dr.P.Suresh K.Gurumoorthy Mining Of Customer Review Feedback Using Sentiment Analysis For Smart Phone Product"},{"key":"e_1_3_2_1_9_1","unstructured":"[9]Walaa Medhat Ahmed Hassan & Hoda Korashy Sentiment analysis algorithms and applications:A survey"},{"key":"e_1_3_2_1_10_1","unstructured":"[10] Amjad Iqbal Rashid Amin Sentiment Analysis of Consumer Reviews Using Deep Learning"},{"key":"e_1_3_2_1_11_1","unstructured":"[11] https:\/\/www.kaggle.com\/datasets\/datafiniti\/consumer-reviews-of-amazon-products"},{"key":"e_1_3_2_1_12_1","unstructured":"[12] https:\/\/www.cs.jhu.edu\/\u00a0mdredze\/datasets\/sentiment\/"},{"key":"e_1_3_2_1_13_1","unstructured":"[13] Lasguido Nio Koji Murakami Japanese Sentiment Classification Using Bidirectional Long Short-Term Memory Recurrent Neural Network."},{"key":"e_1_3_2_1_14_1","unstructured":"[14] https:\/\/pypi.org\/project\/Janome\/"},{"key":"e_1_3_2_1_15_1","unstructured":"[15] https:\/\/pypi.org\/project\/many-stop-words\/"},{"key":"e_1_3_2_1_16_1","unstructured":"[16] https:\/\/fasttext.cc\/docs\/en\/supervised-tutorial.html"},{"key":"e_1_3_2_1_17_1","unstructured":"[17] https:\/\/cloud.google.com\/vertex-ai\/pricing#text-data"},{"key":"e_1_3_2_1_18_1","unstructured":"[18] CL-Tohoku. \"BERT Base Japanese Whole Word Masking.\" Available at: https:\/\/huggingface.co\/cl-tohoku\/bert-base-japanese-whole-word-masking"},{"key":"e_1_3_2_1_19_1","unstructured":"[19] Bandai Namco Research Inc. Sentiment Analysis Adapter.Available at: https:\/\/github.com\/BandaiNamcoResearchInc\/sentiment-analysis-adapter."}],"event":{"name":"ICEME 2023: 2023 the 14th International Conference on E-business, Management and Economics","location":"Beijing China","acronym":"ICEME 2023"},"container-title":["Proceedings of the 2023 14th International Conference on E-business, Management and Economics"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3616712.3616724","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3616712.3616724","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,12,14]],"date-time":"2025-12-14T01:55:32Z","timestamp":1765677332000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3616712.3616724"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,7,21]]},"references-count":19,"alternative-id":["10.1145\/3616712.3616724","10.1145\/3616712"],"URL":"https:\/\/doi.org\/10.1145\/3616712.3616724","relation":{},"subject":[],"published":{"date-parts":[[2023,7,21]]},"assertion":[{"value":"2023-12-15","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}