{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,24]],"date-time":"2025-08-24T00:04:58Z","timestamp":1755993898205,"version":"3.44.0"},"publisher-location":"New York, NY, USA","reference-count":14,"publisher":"ACM","license":[{"start":{"date-parts":[[2023,12,14]],"date-time":"2023-12-14T00:00:00Z","timestamp":1702512000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2023,12,14]]},"DOI":"10.1145\/3633083.3633189","type":"proceedings-article","created":{"date-parts":[[2023,12,13]],"date-time":"2023-12-13T12:06:54Z","timestamp":1702469214000},"page":"36-41","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Predictive Models with XAI: A Comparative Study of Enhancing Airline Customer Satisfaction"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0212-7905","authenticated-orcid":false,"given":"Clo\u00eb Catharina Elizabeth","family":"van Geest","sequence":"first","affiliation":[{"name":"Technological University Dublin, Ireland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0006-5363-4527","authenticated-orcid":false,"given":"Yong","family":"Wan Yit","sequence":"additional","affiliation":[{"name":"Technological University Dublin, Ireland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-6588-6945","authenticated-orcid":false,"given":"Zaur Tahirovich","family":"Gouliev","sequence":"additional","affiliation":[{"name":"Technological University Dublin, Ireland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1414-5142","authenticated-orcid":false,"given":"Keith","family":"Quille","sequence":"additional","affiliation":[{"name":"Technological University Dublin, Ireland"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2023,12,14]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.3390\/su15097044"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/2939672.2939778"},{"key":"e_1_3_2_1_3_1","volume-title":"A unified approach to interpreting model predictions. Advances in neural information processing systems, 30","author":"Lundberg S. M.","year":"2017","unstructured":"[3] Lundberg, S. M., & Lee, S. I. (2017). A unified approach to interpreting model predictions. Advances in neural information processing systems, 30."},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"crossref","unstructured":"[4] Ahmed I. et al. (2021) Travel time prediction and explanation with spatio-temporal features: A comparative study MDPI.","DOI":"10.3390\/electronics11010106"},{"volume-title":"-S. (2019) Understanding customer experience and satisfaction through airline passengers","author":"Ban H.-J.","key":"e_1_3_2_1_5_1","unstructured":"[5] Ban, H.-J. and Kim, H.-S. (2019) Understanding customer experience and satisfaction through airline passengers\u2019 online review, MDPI."},{"key":"e_1_3_2_1_6_1","first-page":"602","volume-title":"digital applications for insurance companies. Published","author":"Managing","year":"2022","unstructured":"[6] Managing customer satisfaction: digital applications for insurance companies. Published: 07 February 2022, volume 47, pages569\u2013602 (2022). Christian Eckert, Christof Neunsinger & Katrin Osterrieder"},{"key":"e_1_3_2_1_7_1","first-page":"126","volume-title":"del Pobil Information Technology & Tourism","author":"Deep","year":"2022","unstructured":"[7] Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service. Soyoung Oh, Honggeun Ji, Jina Kim, Eunil Park & Angel P. del Pobil Information Technology & Tourism volume 24, pages109\u2013126 (2022)Cite this article"},{"volume-title":"International Journal of Informatics and Information Systems","author":"Herawan Hayadi","key":"e_1_3_2_1_8_1","unstructured":"[8] PREDICTING AIRLINE PASSENGER SATISFACTION WITH CLASSIFICATION ALGORITHMS, B.Herawan Hayadi, Jin-Mook Kim, Khodijah Hulliyah, Husni Teja Sukmana, International Journal of Informatics and Information Systems Vol. 4, No. 1, March 2021, pp. 82-94"},{"key":"e_1_3_2_1_9_1","volume-title":"An investigation of airline service quality, passenger satisfaction and loyalty: The case of Royal Jordanian airline","author":"Khatib F.","year":"1998","unstructured":"[9] Khatib, F. (1998) An investigation of airline service quality, passenger satisfaction and loyalty: The case of Royal Jordanian airline, Academia.edu."},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"crossref","unstructured":"[10] Park S.-H. et al. (2022) A deep learning approach to analyze airline customer propensities: The case of South Korea MDPI.","DOI":"10.3390\/app12041916"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11628-009-0068-4"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.imavis.2017.08.003"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10489-023-04483-x"},{"key":"e_1_3_2_1_14_1","volume-title":"Airlines Costumer Satisfaction. Kaggle. url: https:\/\/www.kaggle.com\/datasets\/sjleshrac\/airlines-customer-satisfaction\/data","author":"Roorkee","year":"2020","unstructured":"[14] ITT Roorkee. (2020). Airlines Costumer Satisfaction. Kaggle. url: https:\/\/www.kaggle.com\/datasets\/sjleshrac\/airlines-customer-satisfaction\/data"}],"event":{"name":"HCAIep '23: Human Centered AI Education and Practice Conference 2023","acronym":"HCAIep '23","location":"Dublin Ireland"},"container-title":["Proceedings of the 2023 Conference on Human Centered Artificial Intelligence: Education and Practice"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3633083.3633189","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3633083.3633189","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,23]],"date-time":"2025-08-23T02:29:03Z","timestamp":1755916143000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3633083.3633189"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,12,14]]},"references-count":14,"alternative-id":["10.1145\/3633083.3633189","10.1145\/3633083"],"URL":"https:\/\/doi.org\/10.1145\/3633083.3633189","relation":{},"subject":[],"published":{"date-parts":[[2023,12,14]]},"assertion":[{"value":"2023-12-14","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}