{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,2]],"date-time":"2026-07-02T16:00:16Z","timestamp":1783008016416,"version":"3.54.5"},"reference-count":210,"publisher":"Association for Computing Machinery (ACM)","issue":"CSCW1","license":[{"start":{"date-parts":[[2024,4,17]],"date-time":"2024-04-17T00:00:00Z","timestamp":1713312000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Proc. ACM Hum.-Comput. Interact."],"published-print":{"date-parts":[[2024,4,17]]},"abstract":"<jats:p>AI assistants such as Alexa, Google Assistant, and Siri, are making their way into the healthcare sector, offering a convenient way for users to access different healthcare services. Trust is a vital factor in the uptake of healthcare services, but the factors affecting trust in voice assistants used for healthcare are under-explored and this specialist domain introduces additional requirements. This study explores the effects of different functional, personal, and risk factors on trust in and adoption of healthcare voice AI assistants (HVAs), generating a partial least squares structural model from a survey of 300 voice assistant users. Our results indicate that trust in HVAs can be significantly explained by functional factors (usefulness, content credibility, quality of service relative to a healthcare professional), together with security, and privacy risks and personal stance in technology. We also discuss differences in terms of trust between HVAs and general-purpose voice assistants as well as implications that are unique to HVAs.<\/jats:p>","DOI":"10.1145\/3637339","type":"journal-article","created":{"date-parts":[[2024,4,29]],"date-time":"2024-04-29T10:05:31Z","timestamp":1714385131000},"page":"1-37","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":39,"title":["Healthcare Voice AI Assistants: Factors Influencing Trust and Intention to Use"],"prefix":"10.1145","volume":"8","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1755-0976","authenticated-orcid":false,"given":"Xiao","family":"Zhan","sequence":"first","affiliation":[{"name":"King's College London, London, United Kingdom"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4613-6443","authenticated-orcid":false,"given":"Noura","family":"Abdi","sequence":"additional","affiliation":[{"name":"Kings College London, London, United Kingdom"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0256-6740","authenticated-orcid":false,"given":"William","family":"Seymour","sequence":"additional","affiliation":[{"name":"Kings College London, London, United Kingdom"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6041-178X","authenticated-orcid":false,"given":"Jose","family":"Such","sequence":"additional","affiliation":[{"name":"King's College London &amp; VRAIN, Universitat Politecnica de Valencia, London, United Kingdom"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2024,4,26]]},"reference":[{"key":"e_1_2_1_1_1","volume-title":"Clinical Decision Support Systems: A discussion on different methodologies used in Health Care","author":"Abbasi MM","year":"2006","unstructured":"MM Abbasi and S Kashiyarndi. 2006. Clinical Decision Support Systems: A discussion on different methodologies used in Health Care. Marlaedalen University Sweden (2006)."},{"key":"e_1_2_1_2_1","volume-title":"Fifteenth Symposium on Usable Privacy and Security ($$SOUPS$$","author":"Abdi Noura","year":"2019","unstructured":"Noura Abdi, Kopo Ramokapane, and Jose Such. 2019. More than smart speakers: security and privacy perceptions of smart home personal assistants. In Fifteenth Symposium on Usable Privacy and Security ($$SOUPS$$ 2019). 451--466."},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445122"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2020.106466"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.9.2.204"},{"key":"e_1_2_1_6_1","volume-title":"Understanding key drivers affecting students' use of artificial intelligence-based voice assistants. Education and Information Technologies","author":"Al Shamsi Jawaher Hamad","year":"2022","unstructured":"Jawaher Hamad Al Shamsi, Mostafa Al-Emran, and Khaled Shaalan. 2022. Understanding key drivers affecting students' use of artificial intelligence-based voice assistants. Education and Information Technologies (2022), 1--21."},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1136\/bmjhci-2019--100075"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.3390\/technologies6030064"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2019.2904006"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1145\/3311956"},{"key":"e_1_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1177\/1077699015606057"},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1147\/JRD.2019.2942288"},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.2196\/15154"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1177\/1094428110397773"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1007\/BF02723327"},{"key":"e_1_2_1_16_1","volume-title":"A systematic review and meta-analysis of age-related differences in trust. Psychology and aging","author":"Bailey Phoebe E","year":"2019","unstructured":"Phoebe E Bailey and Tarren Leon. 2019. A systematic review and meta-analysis of age-related differences in trust. Psychology and aging, Vol. 34, 5 (2019), 674."},{"key":"e_1_2_1_17_1","volume-title":"A comparison of artificial intelligence and human doctors for the purpose of triage and diagnosis. Frontiers in artificial intelligence","author":"Baker Adam","year":"2020","unstructured":"Adam Baker, Yura Perov, Katherine Middleton, Janie Baxter, Daniel Mullarkey, Davinder Sangar, Mobasher Butt, Arnold DoRosario, and Saurabh Johri. 2020. A comparison of artificial intelligence and human doctors for the purpose of triage and diagnosis. Frontiers in artificial intelligence , Vol. 3 (2020), 543405."},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.5555\/2873818.2873843"},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1145\/3491102.3517683"},{"key":"e_1_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1145\/3491102.3517683"},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00065"},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICCES48766.2020.9137944"},{"key":"e_1_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.2196\/11510"},{"key":"e_1_2_1_24_1","volume-title":"Conference on Fairness, Accountability and Transparency. PMLR, 149--159","author":"Binns Reuben","year":"2018","unstructured":"Reuben Binns. 2018. Fairness in machine learning: Lessons from political philosophy. In Conference on Fairness, Accountability and Transparency. PMLR, 149--159."},{"key":"e_1_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1145\/3543829.3544520"},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","unstructured":"Virginia Braun and Victoria Clarke. 2012. Thematic analysis. (2012). https:\/\/doi.org\/10.1037\/13620-004","DOI":"10.1037\/13620-004"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/S2213-8587(21)00267-9"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/3484507"},{"key":"e_1_2_1_29_1","volume-title":"International Workshop on Gerontechnology. Springer, 236--248","author":"Buinhas Susana","year":"2018","unstructured":"Susana Buinhas, Ana Paula Cl\u00e1udio, Maria Beatriz Carmo, Jo ao Balsa, Afonso Cavaco, Anabela Mendes, Isa F\u00e9lix, Nuno Pimenta, and Mara Pereira Guerreiro. 2018. Virtual assistant to improve self-care of older people with type 2 diabetes: first prototype. In International Workshop on Gerontechnology. Springer, 236--248."},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1080\/08824096.2021.1980380"},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2023.103177"},{"key":"e_1_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICIMTech.2018.8528182"},{"key":"e_1_2_1_33_1","volume-title":"Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters. BMC health services research","author":"Chang Ching-Sheng","year":"2013","unstructured":"Ching-Sheng Chang, Su-Yueh Chen, and Yi-Ting Lan. 2013. Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters. BMC health services research , Vol. 13, 1 (2013), 1--11."},{"key":"e_1_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2016.12.013"},{"key":"e_1_2_1_35_1","volume-title":"Factors determining the behavioral intention to use mobile learning: An application and extension of the UTAUT model. Frontiers in psychology","author":"Chao Cheng-Min","year":"2019","unstructured":"Cheng-Min Chao. 2019. Factors determining the behavioral intention to use mobile learning: An application and extension of the UTAUT model. Frontiers in psychology , Vol. 10 (2019), 1652."},{"key":"e_1_2_1_36_1","volume-title":"How anthropomorphism affects trust in intelligent personal assistants. Industrial Management & Data Systems","author":"Chen Qian Qian","year":"2021","unstructured":"Qian Qian Chen and Hyun Jung Park. 2021. How anthropomorphism affects trust in intelligent personal assistants. Industrial Management & Data Systems (2021)."},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1109\/CCNC.2018.8319283"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.106700"},{"key":"e_1_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300488"},{"key":"e_1_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376551"},{"key":"e_1_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1145\/3392838"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1470-6431.2009.00777.x"},{"key":"e_1_2_1_43_1","unstructured":"Ringle Christian M. Wende Sven and Becker Jan-Michael. 2015. SmartPLS 3. B\u00f6nningstedt: SmartPLS. https:\/\/www.smartpls.com\/"},{"key":"e_1_2_1_44_1","volume-title":"Health and fitness apps for hands-free voice-activated assistants: content analysis. JMIR mHealth and uHealth","author":"Chung Arlene E","year":"2018","unstructured":"Arlene E Chung, Ashley C Griffin, Dasha Selezneva, and David Gotz. 2018. Health and fitness apps for hands-free voice-activated assistants: content analysis. JMIR mHealth and uHealth , Vol. 6, 9 (2018), e9705."},{"key":"e_1_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1037\/0033--2909.112.1.155"},{"key":"e_1_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1109\/GreenCom.2012.32"},{"key":"e_1_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.1145\/3449157"},{"key":"e_1_2_1_48_1","volume-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly","author":"Davis Fred D","year":"1989","unstructured":"Fred D Davis. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly (1989), 319--340."},{"key":"e_1_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.23919\/MIPRO.2019.8756983"},{"key":"e_1_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.1145\/3377325.3377501"},{"key":"e_1_2_1_51_1","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2014.986642"},{"key":"e_1_2_1_52_1","volume-title":"Jose Such, and Guillermo Suarez-Tangil.","author":"Edu Jide","year":"2021","unstructured":"Jide Edu, Xavi Ferrer Aran, Jose Such, and Guillermo Suarez-Tangil. 2021. SkillVet: Automated traceability analysis of Amazon Alexa skills. IEEE Transactions on Dependable and Secure Computing (2021)."},{"key":"e_1_2_1_53_1","doi-asserted-by":"publisher","DOI":"10.1145\/3485447.3512289"},{"key":"e_1_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1145\/3412383"},{"key":"e_1_2_1_55_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2010.08.010"},{"key":"e_1_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.1177\/1062860619878515"},{"key":"e_1_2_1_57_1","doi-asserted-by":"publisher","DOI":"10.1037\/0033--295X.114.4.864"},{"key":"e_1_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10479-018--2818-y"},{"key":"e_1_2_1_59_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2020.08.058"},{"key":"e_1_2_1_60_1","doi-asserted-by":"publisher","DOI":"10.1109\/MTS.2021.3056293"},{"key":"e_1_2_1_61_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-012-9168-0"},{"key":"e_1_2_1_62_1","doi-asserted-by":"publisher","DOI":"10.1086\/707731"},{"key":"e_1_2_1_63_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224378101800104"},{"key":"e_1_2_1_64_1","unstructured":"Alan Fox. 1974. Beyond contract: Work power and trust relations. Faber & Faber."},{"key":"e_1_2_1_65_1","unstructured":"Frontiers. 2021. The Trustworthiness of Voice Assistants in the Context of Healthcare Investigating the Effect of Perceived Expertise on the Trustworthiness of Voice Assistants Providers Data Receivers and Automatic Speech Recognition. https:\/\/www.frontiersin.org\/articles\/10.3389\/fcomp.2021.685250\/full"},{"key":"e_1_2_1_66_1","doi-asserted-by":"publisher","DOI":"10.1108\/APJML-06--2013-0061"},{"key":"e_1_2_1_67_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2004.01.006"},{"key":"e_1_2_1_68_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ibmed.2020.100001"},{"key":"e_1_2_1_69_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.sapharm.2020.07.023"},{"key":"e_1_2_1_70_1","volume-title":"29th USENIX Security Symposium (USENIX Security 20)","author":"Guo Zhixiu","year":"2020","unstructured":"Zhixiu Guo, Zijin Lin, Pan Li, and Kai Chen. 2020. $$SkillExplorer$$: Understanding the Behavior of Skills in Large Scale. In 29th USENIX Security Symposium (USENIX Security 20). 2649--2666."},{"key":"e_1_2_1_71_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2019.03.008"},{"key":"e_1_2_1_72_1","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2016.1237405"},{"key":"e_1_2_1_73_1","volume-title":"Science","volume":"339","author":"Gymrek Melissa","year":"2013","unstructured":"Melissa Gymrek, Amy L McGuire, David Golan, Eran Halperin, and Yaniv Erlich. 2013. Identifying personal genomes by surname inference. Science, Vol. 339, 6117 (2013), 321--324."},{"key":"e_1_2_1_74_1","volume-title":"Effects of explanation types and perceived risk on trust in autonomous vehicles. Transportation research part F: traffic psychology and behaviour","author":"Ha Taehyun","year":"2020","unstructured":"Taehyun Ha, Sangyeon Kim, Donghak Seo, and Sangwon Lee. 2020. Effects of explanation types and perceived risk on trust in autonomous vehicles. Transportation research part F: traffic psychology and behaviour , Vol. 73 (2020), 271--280."},{"key":"e_1_2_1_75_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jacr.2018.12.043"},{"key":"e_1_2_1_76_1","volume-title":"Multivariate Data Analysis","author":"Hair J","year":"2009","unstructured":"J Hair, W Black, B Babin, and R Anderson. 2009. Multivariate Data Analysis 7th Edition Pearson Prentice Hall: JOUR. (2009).","edition":"7"},{"key":"e_1_2_1_77_1","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-04--2016-0130"},{"key":"e_1_2_1_78_1","volume-title":"Christian Ringle, and Marko Sarstedt.","author":"Hair Joseph F","year":"2014","unstructured":"Joseph F Hair, G Thomas M Hult, Christian Ringle, and Marko Sarstedt. 2014. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). (2014)."},{"key":"e_1_2_1_79_1","doi-asserted-by":"publisher","DOI":"10.2753\/MTP1069-6679190202"},{"key":"e_1_2_1_80_1","volume-title":"When to use and how to report the results of PLS-SEM. European business review","author":"Hair Joseph F","year":"2019","unstructured":"Joseph F Hair, Jeffrey J Risher, Marko Sarstedt, and Christian M Ringle. 2019. When to use and how to report the results of PLS-SEM. European business review (2019)."},{"key":"e_1_2_1_81_1","doi-asserted-by":"publisher","DOI":"10.1111\/1468-0009.00223"},{"key":"e_1_2_1_82_1","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-05--2017-0214"},{"key":"e_1_2_1_83_1","volume-title":"Lyndsie Marie Koon, and Wendy A Rogers","author":"Harrington Christina N","year":"2020","unstructured":"Christina N Harrington, Lyndsie Marie Koon, and Wendy A Rogers. 2020. Design of health information and communication technologies for older adults. In Design for Health. Elsevier, 341--363."},{"key":"e_1_2_1_84_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2020.12.012"},{"key":"e_1_2_1_85_1","doi-asserted-by":"publisher","DOI":"10.1145\/3500868.3559450"},{"key":"e_1_2_1_86_1","volume-title":"Attentive Turkers: MTurk participants perform better on online attention checks than do subject pool participants. Behavior research methods","author":"Hauser David J","year":"2016","unstructured":"David J Hauser and Norbert Schwarz. 2016. Attentive Turkers: MTurk participants perform better on online attention checks than do subject pool participants. Behavior research methods , Vol. 48, 1 (2016), 400--407."},{"key":"e_1_2_1_87_1","volume-title":"Nature News","volume":"17","author":"Hayden Erika C","year":"2013","unstructured":"Erika C Hayden. 2013. Privacy loophole found in genetic databases. Nature News , Vol. 17 (2013)."},{"key":"e_1_2_1_88_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-005-9001-0"},{"key":"e_1_2_1_89_1","volume-title":"Axel Hauschild, Dirk Schadendorf, Wiebke Sondermann, Stefan Fr\u00f6hling, Achim Hekler, Max Schmitt, et al.","author":"Jutzi Tanja B","year":"2020","unstructured":"Tanja B Jutzi, Eva I Krieghoff-Henning, Tim Holland-Letz, Jochen Sven Utikal, Axel Hauschild, Dirk Schadendorf, Wiebke Sondermann, Stefan Fr\u00f6hling, Achim Hekler, Max Schmitt, et al. 2020. Artificial intelligence in skin cancer diagnostics: the patients' perspective. Frontiers in medicine , Vol. 7 (2020), 233."},{"key":"e_1_2_1_90_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jocn.2019.03.001"},{"key":"e_1_2_1_91_1","doi-asserted-by":"publisher","DOI":"10.1177\/0894439317752406"},{"key":"e_1_2_1_92_1","doi-asserted-by":"publisher","DOI":"10.1145\/3196490"},{"key":"e_1_2_1_93_1","doi-asserted-by":"publisher","DOI":"10.1145\/2675133.2675154"},{"key":"e_1_2_1_94_1","doi-asserted-by":"publisher","DOI":"10.2196\/15823"},{"key":"e_1_2_1_95_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00302"},{"key":"e_1_2_1_96_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2010.08.002"},{"key":"e_1_2_1_97_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11277-011-0386--4"},{"key":"e_1_2_1_98_1","doi-asserted-by":"publisher","DOI":"10.2307\/25148760"},{"key":"e_1_2_1_99_1","volume-title":"Consumer acceptance of smart speakers: a mixed methods approach. Journal of Research in Interactive Marketing","author":"Kowalczuk Pascal","year":"2018","unstructured":"Pascal Kowalczuk. 2018. Consumer acceptance of smart speakers: a mixed methods approach. Journal of Research in Interactive Marketing (2018)."},{"key":"e_1_2_1_100_1","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20196"},{"key":"e_1_2_1_101_1","doi-asserted-by":"publisher","DOI":"10.1055\/s-0038-1666844"},{"key":"e_1_2_1_102_1","doi-asserted-by":"crossref","unstructured":"Yi Lai Atreyi Kankanhalli and Desmond Ong. 2021. Human-AI collaboration in healthcare: A review and research agenda. (2021).","DOI":"10.24251\/HICSS.2021.046"},{"key":"e_1_2_1_103_1","doi-asserted-by":"publisher","DOI":"10.1145\/2818052.2855527"},{"key":"e_1_2_1_104_1","doi-asserted-by":"publisher","DOI":"10.1145\/3328925"},{"key":"e_1_2_1_105_1","doi-asserted-by":"publisher","DOI":"10.1037\/0003-066X.36.4.343"},{"key":"e_1_2_1_106_1","doi-asserted-by":"publisher","DOI":"10.1145\/3274371"},{"key":"e_1_2_1_107_1","doi-asserted-by":"publisher","DOI":"10.1111\/jpim.12176"},{"key":"e_1_2_1_108_1","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph18010271"},{"key":"e_1_2_1_109_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445570"},{"key":"e_1_2_1_110_1","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2001.11044227"},{"key":"e_1_2_1_111_1","doi-asserted-by":"publisher","DOI":"10.1108\/JSIT-07--2020-0132"},{"key":"e_1_2_1_112_1","doi-asserted-by":"publisher","DOI":"10.1037\/1076-898X.6.2.104"},{"key":"e_1_2_1_113_1","doi-asserted-by":"publisher","DOI":"10.1145\/3427228.3427250"},{"key":"e_1_2_1_114_1","doi-asserted-by":"publisher","DOI":"10.1007\/978--3-030--15742--5_9"},{"key":"e_1_2_1_115_1","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2020.1685053"},{"key":"e_1_2_1_116_1","volume-title":"Alice Bruynseels, Thushika Mahendiran, Gabriella Moraes, Mohith Shamdas, Christoph Kern, et al.","author":"Liu Xiaoxuan","year":"2019","unstructured":"Xiaoxuan Liu, Livia Faes, Aditya U Kale, Siegfried K Wagner, Dun Jack Fu, Alice Bruynseels, Thushika Mahendiran, Gabriella Moraes, Mohith Shamdas, Christoph Kern, et al. 2019. A comparison of deep learning performance against health-care professionals in detecting diseases from medical imaging: a systematic review and meta-analysis. The lancet digital health , Vol. 1, 6 (2019), e271--e297."},{"key":"e_1_2_1_117_1","doi-asserted-by":"publisher","DOI":"10.1080\/15252019.2018.1533501"},{"key":"e_1_2_1_118_1","doi-asserted-by":"publisher","DOI":"10.1108\/EJM-06-2019-966"},{"key":"e_1_2_1_119_1","volume-title":"Patrick YK Chau, and Yuzhi Cao","author":"Lu Yaobin","year":"2011","unstructured":"Yaobin Lu, Shuiqing Yang, Patrick YK Chau, and Yuzhi Cao. 2011. Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective. Information & management , Vol. 48, 8 (2011), 393--403."},{"key":"e_1_2_1_120_1","first-page":"15","article-title":"Familiarity, confidence, trust: Problems and alternatives","volume":"108","author":"Luhmann Niklas","year":"2001","unstructured":"Niklas Luhmann. 2001. Familiarity, confidence, trust: Problems and alternatives. Reseaux, Vol. 108, 4 (2001), 15--35.","journal-title":"Reseaux"},{"key":"e_1_2_1_121_1","volume-title":"Automation failures on tasks easily performed by operators undermine trust in automated aids. Human factors","author":"Madhavan Poornima","year":"2006","unstructured":"Poornima Madhavan, Douglas A Wiegmann, and Frank C Lacson. 2006. Automation failures on tasks easily performed by operators undermine trust in automated aids. Human factors, Vol. 48, 2 (2006), 241--256."},{"key":"e_1_2_1_122_1","doi-asserted-by":"publisher","DOI":"10.1145\/3555613"},{"key":"e_1_2_1_123_1","doi-asserted-by":"publisher","DOI":"10.1109\/SEGAH52098.2021.9551864"},{"key":"e_1_2_1_124_1","volume-title":"Conducting behavioral research on Amazon's Mechanical Turk. Behavior research methods","author":"Mason Winter","year":"2012","unstructured":"Winter Mason and Siddharth Suri. 2012. Conducting behavioral research on Amazon's Mechanical Turk. Behavior research methods , Vol. 44, 1 (2012), 1--23."},{"key":"e_1_2_1_125_1","doi-asserted-by":"publisher","DOI":"10.2307\/258792"},{"key":"e_1_2_1_126_1","doi-asserted-by":"publisher","DOI":"10.1145\/1985347.1985353"},{"key":"e_1_2_1_127_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.05.009"},{"key":"e_1_2_1_128_1","doi-asserted-by":"publisher","DOI":"10.1145\/3359278"},{"key":"e_1_2_1_129_1","doi-asserted-by":"publisher","DOI":"10.1145\/3449119"},{"key":"e_1_2_1_130_1","volume-title":"Not all trust is created equal: Dispositional and history-based trust in human-automation interactions. Human factors","author":"Merritt Stephanie M","year":"2008","unstructured":"Stephanie M Merritt and Daniel R Ilgen. 2008. Not all trust is created equal: Dispositional and history-based trust in human-automation interactions. Human factors, Vol. 50, 2 (2008), 194--210."},{"key":"e_1_2_1_131_1","volume-title":"Smartphone-based conversational agents and responses to questions about mental health, interpersonal violence, and physical health. JAMA internal medicine","author":"Miner Adam S","year":"2016","unstructured":"Adam S Miner, Arnold Milstein, Stephen Schueller, Roshini Hegde, Christina Mangurian, and Eleni Linos. 2016. Smartphone-based conversational agents and responses to questions about mental health, interpersonal violence, and physical health. JAMA internal medicine , Vol. 176, 5 (2016), 619--625."},{"key":"e_1_2_1_132_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ergon.2009.01.004"},{"key":"e_1_2_1_133_1","doi-asserted-by":"publisher","DOI":"10.1007\/s12525-020-00411-w"},{"key":"e_1_2_1_134_1","doi-asserted-by":"publisher","DOI":"10.1080\/00140139608964474"},{"key":"e_1_2_1_135_1","doi-asserted-by":"publisher","DOI":"10.1145\/2818052.2855508"},{"key":"e_1_2_1_136_1","doi-asserted-by":"publisher","DOI":"10.1080\/15332861.2021.1927437"},{"key":"e_1_2_1_137_1","volume-title":"Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study. Digital health","author":"Nadarzynski Tom","year":"2019","unstructured":"Tom Nadarzynski, Oliver Miles, Aimee Cowie, and Damien Ridge. 2019. Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study. Digital health , Vol. 5 (2019), 2055207619871808."},{"key":"e_1_2_1_138_1","volume-title":"Gary S Collins, and Mahiben Maruthappu.","author":"Nagendran Myura","year":"2020","unstructured":"Myura Nagendran, Yang Chen, Christopher A Lovejoy, Anthony C Gordon, Matthieu Komorowski, Hugh Harvey, Eric J Topol, John PA Ioannidis, Gary S Collins, and Mahiben Maruthappu. 2020. Artificial intelligence versus clinicians: systematic review of design, reporting standards, and claims of deep learning studies. bmj , Vol. 368 (2020)."},{"key":"e_1_2_1_139_1","unstructured":"Farzaneh Nasirian Mohsen Ahmadian and One-Ki Daniel Lee. 2017. AI-based voice assistant systems: Evaluating from the interaction and trust perspectives. (2017)."},{"key":"e_1_2_1_140_1","volume-title":"Andrew Creadore, Sara Jiayang Li, Kelly Lo, Priya Manjaly, Ashley Bahareh Pournamdari, Elizabeth Tkachenko, John S Barbieri, Justin M Ko, et al.","author":"Nelson Caroline A","year":"2020","unstructured":"Caroline A Nelson, Lourdes Maria P\u00e9rez-Chada, Andrew Creadore, Sara Jiayang Li, Kelly Lo, Priya Manjaly, Ashley Bahareh Pournamdari, Elizabeth Tkachenko, John S Barbieri, Justin M Ko, et al. 2020. Patient perspectives on the use of artificial intelligence for skin cancer screening: a qualitative study. JAMA dermatology, Vol. 156, 5 (2020), 501--512."},{"key":"e_1_2_1_141_1","doi-asserted-by":"publisher","DOI":"10.1038\/s41746-019-0215--9"},{"key":"e_1_2_1_142_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-018-0608-3"},{"key":"e_1_2_1_143_1","doi-asserted-by":"publisher","DOI":"10.1145\/2441776.2441838"},{"key":"e_1_2_1_144_1","doi-asserted-by":"publisher","DOI":"10.1007\/s00330-019-06486-0"},{"key":"e_1_2_1_145_1","volume-title":"Mohammed Imran Sajid, and Hutan Ashrafian","author":"O'Sullivan Shane","year":"2019","unstructured":"Shane O'Sullivan, Nathalie Nevejans, Colin Allen, Andrew Blyth, Simon Leonard, Ugo Pagallo, Katharina Holzinger, Andreas Holzinger, Mohammed Imran Sajid, and Hutan Ashrafian. 2019. Legal, regulatory, and ethical frameworks for development of standards in artificial intelligence (AI) and autonomous robotic surgery. The international journal of medical robotics and computer assisted surgery, Vol. 15, 1 (2019), e1968."},{"key":"e_1_2_1_146_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11002-018-9448-7"},{"key":"e_1_2_1_147_1","doi-asserted-by":"publisher","DOI":"10.1145\/975817.975844"},{"key":"e_1_2_1_148_1","doi-asserted-by":"publisher","DOI":"10.1145\/2998181.2998357"},{"key":"e_1_2_1_149_1","doi-asserted-by":"publisher","DOI":"10.1145\/3311957.3359433"},{"key":"e_1_2_1_150_1","volume-title":"International journal of electronic commerce","author":"Pavlou Paul A","year":"2003","unstructured":"Paul A Pavlou. 2003. Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International journal of electronic commerce, Vol. 7, 3 (2003), 101--134."},{"key":"e_1_2_1_151_1","volume-title":"Reputation as a sufficient condition for data quality on Amazon Mechanical Turk. Behavior research methods","author":"Peer Eyal","year":"2014","unstructured":"Eyal Peer, Joachim Vosgerau, and Alessandro Acquisti. 2014. Reputation as a sufficient condition for data quality on Amazon Mechanical Turk. Behavior research methods , Vol. 46, 4 (2014), 1023--1031."},{"key":"e_1_2_1_152_1","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph17010139"},{"key":"e_1_2_1_153_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.rser.2014.04.003"},{"key":"e_1_2_1_154_1","doi-asserted-by":"publisher","DOI":"10.1002\/mar.21457"},{"key":"e_1_2_1_155_1","doi-asserted-by":"publisher","DOI":"10.1145\/3373759"},{"key":"e_1_2_1_156_1","volume-title":"Privacy in the age of medical big data. Nature medicine","author":"Nicholson Price W","year":"2019","unstructured":"W Nicholson Price and I Glenn Cohen. 2019. Privacy in the age of medical big data. Nature medicine, Vol. 25, 1 (2019), 37--43."},{"key":"e_1_2_1_157_1","doi-asserted-by":"publisher","DOI":"10.1002\/bdm.542"},{"key":"e_1_2_1_158_1","unstructured":"Voicebot Research. 2022. Healthcare Voice Assistant Consumer Adoption Report. Technical Report. Voicebot Research. https:\/\/research.voicebot.ai\/report-list\/healthcare-voice-assistant-consumer-adoption-report-2022\/"},{"key":"e_1_2_1_159_1","volume-title":"perceived risk, perceived ease of use and perceived usefulness as factors related to mHealth technology use. Studies in health technology and informatics","author":"Schnall Rebecca","year":"2015","unstructured":"Rebecca Schnall, Tracy Higgins, William Brown, Alex Carballo-Dieguez, and Suzanne Bakken. 2015. Trust, perceived risk, perceived ease of use and perceived usefulness as factors related to mHealth technology use. Studies in health technology and informatics , Vol. 216 (2015), 467."},{"key":"e_1_2_1_160_1","doi-asserted-by":"publisher","DOI":"10.1145\/3196709.3196772"},{"key":"e_1_2_1_161_1","volume-title":"USENIX Security Symposium (SEC).","author":"Seymour William","year":"2024","unstructured":"William Seymour, Noura Abdi, Kopo M Ramokapane, Jide Edu, Guillermo Suarez-Tangil, and Jose Such. 2024. Voice App Developer Experiences with Alexa and Google Assistant: Juggling Risks, Liability, and Security. In USENIX Security Symposium (SEC)."},{"key":"e_1_2_1_162_1","doi-asserted-by":"publisher","DOI":"10.1145\/3544548.3580967"},{"key":"e_1_2_1_163_1","volume-title":"The Effect of Explanations on Perceptions of Voice Assistants. Proceedings of the ACM on Human-Computer Interaction","volume":"7","author":"Seymour William","year":"2023","unstructured":"William Seymour and Jose Such. 2023. Ignorance is Bliss? The Effect of Explanations on Perceptions of Voice Assistants. Proceedings of the ACM on Human-Computer Interaction, Vol. 7, CSCW1 (2023), 1--24."},{"key":"e_1_2_1_164_1","doi-asserted-by":"publisher","DOI":"10.1145\/3479515"},{"key":"e_1_2_1_165_1","doi-asserted-by":"publisher","DOI":"10.1145\/3600211.3604679"},{"key":"e_1_2_1_166_1","doi-asserted-by":"publisher","DOI":"10.1038\/s41746-020-00332-0"},{"key":"e_1_2_1_167_1","doi-asserted-by":"publisher","DOI":"10.1093\/tbm\/ibz141"},{"key":"e_1_2_1_168_1","doi-asserted-by":"publisher","DOI":"10.2196\/14202"},{"key":"e_1_2_1_169_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2019.101946"},{"key":"e_1_2_1_170_1","doi-asserted-by":"publisher","DOI":"10.1145\/3432233"},{"key":"e_1_2_1_171_1","doi-asserted-by":"publisher","DOI":"10.4018\/JGIM.2021030102"},{"key":"e_1_2_1_172_1","volume-title":"The methodology of participatory design. Technical communication","author":"Spinuzzi Clay","year":"2005","unstructured":"Clay Spinuzzi. 2005. The methodology of participatory design. Technical communication , Vol. 52, 2 (2005), 163--174."},{"key":"e_1_2_1_173_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025668"},{"key":"e_1_2_1_174_1","doi-asserted-by":"crossref","unstructured":"Jose M Such. 2017. Privacy and Autonomous Systems.. In Ijcai. 4761--4767.","DOI":"10.24963\/ijcai.2017\/663"},{"key":"e_1_2_1_175_1","doi-asserted-by":"publisher","DOI":"10.2307\/23042805"},{"key":"e_1_2_1_176_1","doi-asserted-by":"publisher","DOI":"10.26858\/pdr.v3i2.13255"},{"key":"e_1_2_1_177_1","volume-title":"William G Austin, and Stephen Worchel","author":"Tajfel Henri","year":"1979","unstructured":"Henri Tajfel, John C Turner, William G Austin, and Stephen Worchel. 1979. An integrative theory of intergroup conflict. Organizational identity: A reader , Vol. 56, 65 (1979), 9780203505984--16."},{"key":"e_1_2_1_178_1","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph18094538"},{"key":"e_1_2_1_179_1","volume-title":"Alexa Skills: Cheat Sheet. https:\/\/www.techrepublic.com\/article\/alexa-skills-cheat-sheet\/","year":"2020","unstructured":"TechRepublic. 2020. Alexa Skills: Cheat Sheet. https:\/\/www.techrepublic.com\/article\/alexa-skills-cheat-sheet\/"},{"key":"e_1_2_1_180_1","first-page":"284","article-title":"The partial least squares approach to causal modeling: Personal computer adoption and use as an illustration","volume":"2","author":"Thomson R","year":"1995","unstructured":"R Thomson, DW Barclay, and CA Higgins. 1995. The partial least squares approach to causal modeling: Personal computer adoption and use as an illustration. Technology Studies: Special Issue on Research Methodology, Vol. 2, 2 (1995), 284--324.","journal-title":"Technology Studies: Special Issue on Research Methodology"},{"key":"e_1_2_1_181_1","volume-title":"High-performance medicine: the convergence of human and artificial intelligence. Nature medicine","author":"Topol Eric J","year":"2019","unstructured":"Eric J Topol. 2019. High-performance medicine: the convergence of human and artificial intelligence. Nature medicine, Vol. 25, 1 (2019), 44--56."},{"key":"e_1_2_1_182_1","doi-asserted-by":"publisher","DOI":"10.1177\/1094670516679272"},{"key":"e_1_2_1_183_1","doi-asserted-by":"publisher","DOI":"10.1145\/3555546"},{"key":"e_1_2_1_184_1","volume-title":"Jessica R\u00fcger, Mark Pluymaekers, and Martin Wetzels.","author":"van Pinxteren Michelle ME","year":"2019","unstructured":"Michelle ME van Pinxteren, Ruud WH Wetzels, Jessica R\u00fcger, Mark Pluymaekers, and Martin Wetzels. 2019. Trust in humanoid robots: implications for services marketing. Journal of Services Marketing (2019)."},{"key":"e_1_2_1_185_1","volume-title":"Maria Giatsi Clausen, and Alan J Gow","author":"Vaportzis Eleftheria","year":"2017","unstructured":"Eleftheria Vaportzis, Maria Giatsi Clausen, and Alan J Gow. 2017. Older adults perceptions of technology and barriers to interacting with tablet computers: a focus group study. Frontiers in psychology , Vol. 8 (2017), 1687."},{"key":"e_1_2_1_186_1","volume-title":"Technology acceptance model 3 and a research agenda on interventions. Decision sciences","author":"Venkatesh Viswanath","year":"2008","unstructured":"Viswanath Venkatesh and Hillol Bala. 2008. Technology acceptance model 3 and a research agenda on interventions. Decision sciences, Vol. 39, 2 (2008), 273--315."},{"key":"e_1_2_1_187_1","volume-title":"A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science","author":"Venkatesh Viswanath","year":"2000","unstructured":"Viswanath Venkatesh and Fred D Davis. 2000. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science, Vol. 46, 2 (2000), 186--204."},{"key":"e_1_2_1_188_1","volume-title":"User acceptance of information technology: Toward a unified view. MIS quarterly","author":"Venkatesh Viswanath","year":"2003","unstructured":"Viswanath Venkatesh, Michael G Morris, Gordon B Davis, and Fred D Davis. 2003. User acceptance of information technology: Toward a unified view. MIS quarterly (2003), 425--478."},{"key":"e_1_2_1_189_1","volume-title":"James YL Thong, and Xin Xu","author":"Venkatesh Viswanath","year":"2012","unstructured":"Viswanath Venkatesh, James YL Thong, and Xin Xu. 2012. Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS quarterly (2012), 157--178."},{"key":"e_1_2_1_190_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.106763"},{"key":"e_1_2_1_191_1","volume-title":"Puja Myles, et al.","author":"Vollmer Sebastian","year":"2018","unstructured":"Sebastian Vollmer, Bilal A Mateen, Gergo Bohner, Franz J Kir\u00e1ly, Rayid Ghani, Pall Jonsson, Sarah Cumbers, Adrian Jonas, Katherine SL McAllister, Puja Myles, et al. 2018. Machine learning and AI research for patient benefit: 20 critical questions on transparency, replicability, ethics and effectiveness. arXiv preprint arXiv:1812.10404 (2018)."},{"key":"e_1_2_1_192_1","doi-asserted-by":"crossref","unstructured":"Dakuo Wang Elizabeth Churchill Pattie Maes Xiangmin Fan Ben Shneiderman Yuanchun Shi and Qianying Wang. 2020. From human-human collaboration to Human-AI collaboration: Designing AI systems that can work together with people. In Extended abstracts of the 2020 CHI conference on human factors in computing systems. 1--6.","DOI":"10.1145\/3334480.3381069"},{"key":"e_1_2_1_193_1","volume-title":"Proceedings of the Sixteenth Annual Pre-ICIS Workshop on HCI Research in MIS.","author":"Wang Weiyu","year":"2018","unstructured":"Weiyu Wang and Keng Siau. 2018. Living with Artificial Intelligence--Developing a Theory on Trust in Health Chatbots. In Proceedings of the Sixteenth Annual Pre-ICIS Workshop on HCI Research in MIS."},{"key":"e_1_2_1_194_1","doi-asserted-by":"publisher","DOI":"10.4172\/2472--1654.100146"},{"key":"e_1_2_1_195_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jesp.2014.01.005"},{"key":"e_1_2_1_196_1","doi-asserted-by":"publisher","DOI":"10.1177\/1460458215593329"},{"key":"e_1_2_1_197_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2010.07.033"},{"key":"e_1_2_1_198_1","volume-title":"How different types of users develop trust in technology: A qualitative analysis of the antecedents of active and passive user trust in a shared technology. Applied ergonomics","author":"Xu Jie","year":"2014","unstructured":"Jie Xu, Kim Le, Annika Deitermann, and Enid Montague. 2014. How different types of users develop trust in technology: A qualitative analysis of the antecedents of active and passive user trust in a shared technology. Applied ergonomics, Vol. 45, 6 (2014), 1495--1503."},{"key":"e_1_2_1_199_1","volume-title":"Encyclopedia of survey research methods","author":"Yan T","year":"2008","unstructured":"T Yan. 2008. Nondifferentiation. Encyclopedia of survey research methods , Vol. 2 (2008), 520--521."},{"key":"e_1_2_1_200_1","doi-asserted-by":"crossref","unstructured":"Zheng Yan and Silke Holtmanns. 2008. Trust modeling and management: from social trust to digital trust. In Computer security privacy and politics: current issues challenges and solutions. IGI Global 290--323.","DOI":"10.4018\/978-1-59904-804-8.ch013"},{"key":"e_1_2_1_201_1","doi-asserted-by":"publisher","DOI":"10.2196\/24045"},{"key":"e_1_2_1_202_1","doi-asserted-by":"publisher","DOI":"10.1145\/3359161"},{"key":"e_1_2_1_203_1","doi-asserted-by":"publisher","DOI":"10.1177\/1356389013497081"},{"key":"e_1_2_1_204_1","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2020.1861763"},{"key":"e_1_2_1_205_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00496"},{"key":"e_1_2_1_206_1","doi-asserted-by":"publisher","DOI":"10.1016\/S2589-7500(21)00132-1"},{"key":"e_1_2_1_207_1","volume-title":"31st USENIX Security Symposium (USENIX Security 22)","author":"Young Jeffrey","year":"2022","unstructured":"Jeffrey Young, Song Liao, Long Cheng, Hongxin Hu, and Huixing Deng. 2022. $$SkillDetective$$: Automated $$Policy-Violation$$ Detection of Voice Assistant Applications in the Wild. In 31st USENIX Security Symposium (USENIX Security 22)."},{"key":"e_1_2_1_208_1","doi-asserted-by":"publisher","DOI":"10.1145\/3514094.3534129"},{"key":"e_1_2_1_209_1","volume-title":"European Conference on Artificial Intelligence. IOS Press.","author":"Zhan Xiao","year":"2023","unstructured":"Xiao Zhan, Stefan Sarkadi, and Jose Such. 2023. Privacy-enhanced Personal Assistants based on Dialogues and Case Similarity. In European Conference on Artificial Intelligence. IOS Press."},{"key":"e_1_2_1_210_1","volume-title":"Effects of communication style, anthropomorphic setting and individual differences on older adults using voice assistants in a health context. BMC geriatrics","author":"Zhong Runting","year":"2022","unstructured":"Runting Zhong and Mengyao Ma. 2022. Effects of communication style, anthropomorphic setting and individual differences on older adults using voice assistants in a health context. BMC geriatrics, Vol. 22, 1 (2022), 1--13. io"}],"container-title":["Proceedings of the ACM on Human-Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3637339","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3637339","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,22]],"date-time":"2025-08-22T17:17:45Z","timestamp":1755883065000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3637339"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,4,17]]},"references-count":210,"journal-issue":{"issue":"CSCW1","published-print":{"date-parts":[[2024,4,17]]}},"alternative-id":["10.1145\/3637339"],"URL":"https:\/\/doi.org\/10.1145\/3637339","relation":{},"ISSN":["2573-0142"],"issn-type":[{"value":"2573-0142","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,4,17]]},"assertion":[{"value":"2024-04-26","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}