{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,27]],"date-time":"2025-08-27T04:10:06Z","timestamp":1756267806742,"version":"3.44.0"},"publisher-location":"New York, NY, USA","reference-count":38,"publisher":"ACM","license":[{"start":{"date-parts":[[2023,12,21]],"date-time":"2023-12-21T00:00:00Z","timestamp":1703116800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2023,12,21]]},"DOI":"10.1145\/3641067.3641072","type":"proceedings-article","created":{"date-parts":[[2024,5,14]],"date-time":"2024-05-14T11:16:41Z","timestamp":1715685401000},"page":"45-50","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Why E-Service Relational Benefits and Brand Trust Matters for Online Marketplaces"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3353-6034","authenticated-orcid":false,"given":"Darjat","family":"Sudrajat","sequence":"first","affiliation":[{"name":"Management Department; BINUS Business School Master Program, Bina Nusantara University, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7789-4012","authenticated-orcid":false,"given":"Zainur","family":"Hidayah","sequence":"additional","affiliation":[{"name":"Management Department, Universitas Terbuka, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0003-1185-4829","authenticated-orcid":false,"given":"Annisa Eka Suci","family":"Aprilia","sequence":"additional","affiliation":[{"name":"Management Department; BINUS Business School Undergraduate Program, Bina Nusantara University, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-2103-6586","authenticated-orcid":false,"given":"Asnadhiya","family":"Sabadylla","sequence":"additional","affiliation":[{"name":"Management Department; BINUS Business School Undergraduate Program, Bina Nusantara University, Indonesia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2024,5,14]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"There are 204.7 million internet users in Indonesia in early 2022","author":"Annur C.M.","year":"2022","unstructured":"Annur, C.M. (2022) \u201cThere are 204.7 million internet users in Indonesia in early 2022\u201d | Databoks [Internet]. 2022 [cited 2022 Nov 30]. Available from: https:\/\/databoks.katadata.co.id\/datapublish\/2022\/03\/23\/ada-2047-juta-pengguna-internet-di-indonesia-awal-2022"},{"key":"e_1_3_2_1_2_1","volume-title":"What are the top online marketplaces?","author":"Young J.","year":"2022","unstructured":"Young J. (2022) \u201cWhat are the top online marketplaces?\u201d [Internet]. 2022 [cited 2022 Nov 30]. Available from: https:\/\/www.digitalcommerce360.com\/article\/infographic-top-online-marketplaces\/"},{"key":"e_1_3_2_1_3_1","volume-title":"Prediction of E-commerce User Numbers in Indonesia 2024","author":"Christy F.E.","year":"2020","unstructured":"Christy F.E. (2020) \u201cPrediction of E-commerce User Numbers in Indonesia 2024\u201d [Internet]. Tempo. 2020 [cited 2023 Mar 7]. Available from: \/\/data.tempo.co\/data\/909\/prediksi-angka-pengguna-e-commerce-di-indonesia-2024"},{"key":"e_1_3_2_1_4_1","volume-title":"These are the E-Commerce Sites with the Most Visitors as of August 2022","author":"Annur C.M.","year":"2022","unstructured":"Annur C.M. (2022) \u201cThese are the E-Commerce Sites with the Most Visitors as of August 2022\u201d | Databoks [Internet]. 2022 [cited 2022 Nov 30]. Available from: https:\/\/databoks.katadata.co.id\/datapublish\/2022\/09\/20\/ini-situs-e-commerce-dengan-pengunjung-terbanyak-per-agustus-2022"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1108\/JSM-03-2019-0106"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1108\/IJSMS-08-2016-013"},{"key":"e_1_3_2_1_7_1","volume-title":"Relationship Marketing and Repurchase Intention in Ghana's Hospitality Industry: An Empirical Examination of Trust and Commitment\u201d. J Relatsh Mark. 2019 Apr 3;18(2):77\u2013107","author":"Amoako G.K.","year":"2019","unstructured":"Amoako G.K., Kutu-Adu S.G., Caesar L.D., and Neequaye E. (2019), \u201cRelationship Marketing and Repurchase Intention in Ghana's Hospitality Industry: An Empirical Examination of Trust and Commitment\u201d. J Relatsh Mark. 2019 Apr 3;18(2):77\u2013107."},{"key":"e_1_3_2_1_8_1","volume-title":"Robin R., and Wierdak N. (2021) \u201cAn empirical investigation of the factors affecting customer lifetime value","author":"Dandis A.O.","year":"2021","unstructured":"Dandis A.O., Al Haj Eid M.B., Robin R., and Wierdak N. (2021) \u201cAn empirical investigation of the factors affecting customer lifetime value\u201d Int J Qual Reliab Manag. 2021 Jan 1;39(4):910\u201335."},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1108\/JBIM-08-2017-0187"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1108\/ITP-02-2018-0064"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.9744\/jmk.21.2.145-153"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1002\/sres.965"},{"key":"e_1_3_2_1_13_1","volume-title":"Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops. Int J Hosp Manag. 2019 May;79:50\u20139","author":"Song H.","year":"2019","unstructured":"Song H., Wang J., and Han H. (2019) \u201cEffect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops. Int J Hosp Manag. 2019 May;79:50\u20139."},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1108\/APJML-03-2022-0203"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1108\/JPBM-07-2021-3550"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.9734\/cjast\/2019\/v38i430376"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1108\/LHT-01-2020-0018"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1108\/FS-01-2021-0012"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.30958\/ajbe.3.3.5"},{"key":"e_1_3_2_1_20_1","volume-title":"Brand commitment: A new four-dimensional (4 Es) conceptualisation and scale\u201d. J Cust Behav. 2012 Oct 30;11(3):281\u2013305","author":"Shuv-Ami A.","year":"2012","unstructured":"Shuv-Ami A. (2012), \u201cBrand commitment: A new four-dimensional (4 Es) conceptualisation and scale\u201d. J Cust Behav. 2012 Oct 30;11(3):281\u2013305."},{"key":"e_1_3_2_1_21_1","volume-title":"The sharing economy: the influence of perceived corporate social responsibility on brand commitment\u201d. J Prod Brand Manag. 2021 Sep 22;30(7):964\u201375","author":"Fatma M.","year":"2021","unstructured":"Fatma M., Khan I., Rahman Z., and P\u00e9rez A. (2021) \u201cThe sharing economy: the influence of perceived corporate social responsibility on brand commitment\u201d. J Prod Brand Manag. 2021 Sep 22;30(7):964\u201375."},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.2991\/aebmr.k.200522.047"},{"key":"e_1_3_2_1_23_1","volume-title":"I trust friends before I trust companies: The mediation of WOM and brand love on psychological contract fulfilment and repurchase intention\u201d. Manag Matters [Internet]. 2022 Oct 17 [cited 2022 Nov 7]","author":"Ismail I.J.","year":"2022","unstructured":"Ismail I.J. (2022) \u201cI trust friends before I trust companies: The mediation of WOM and brand love on psychological contract fulfilment and repurchase intention\u201d. Manag Matters [Internet]. 2022 Oct 17 [cited 2022 Nov 7]; Available from: https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/MANM-02-2022-0033\/full\/html"},{"key":"e_1_3_2_1_24_1","volume-title":"SHS Web Conf. 2020;76:01037","author":"Elsya P.","year":"2020","unstructured":"Elsya P. and Indriyani R. (2020), \u201cThe Impact of Product Knowledge and Product Involvement to Repurchase Intention for Tupperware Products among Housewives in Surabaya, Indonesia\u201d. Setyobudi RH, Burlakovs J, Kala Mahaswa R, editors. SHS Web Conf. 2020;76:01037."},{"key":"e_1_3_2_1_25_1","volume-title":"The essentials of business research methods","author":"Hair J.F.","year":"2020","unstructured":"Hair, J.F., Page M.J., and Brunsveld N. (2020) \u201cThe essentials of business research methods\u201d, Fourth edition. Routledge, Taylor & Francis Group; 2020. 507 p."},{"key":"e_1_3_2_1_26_1","volume-title":"Research Methods for Business","author":"Sekaran U.","year":"2019","unstructured":"Sekaran, U. and Bougie R. (2019), \u201cResearch Methods for Business\u201d, John Wiley Sons Ltd., UK."},{"key":"e_1_3_2_1_27_1","volume-title":"World Health Organization","author":"Lemeshow S.","year":"1990","unstructured":"Lemeshow S. (1990) \u201cWorld Health Organization, editors. Adequacy of sample size in health studies\u201d Chichester [England]\u202f; New York: New York, NY, USA: Published on behalf of the World Health Organization by Wiley\u202f; Distributed in the U.S.A., Canada, and Japan by Liss; 1990. 239 p."},{"key":"e_1_3_2_1_28_1","volume-title":"The effect of Brand Identification and Brand Trust on Brand Commitment and Brand Loyalty at Shopping Malls\u201d. Int J Adv Sci Technol. 2020 Apr;29(7s):695\u2013706","author":"Cuong D.T.","year":"2020","unstructured":"Cuong D.T. (2020), \u201cThe effect of Brand Identification and Brand Trust on Brand Commitment and Brand Loyalty at Shopping Malls\u201d. Int J Adv Sci Technol. 2020 Apr;29(7s):695\u2013706."},{"key":"e_1_3_2_1_29_1","volume-title":"Brand engagement and experience in online services\u201d. J Serv Mark. 2019 Dec 19;34(2):163\u201375","author":"Khan I.","year":"2019","unstructured":"Khan I., Hollebeek L.D., Fatma M., Islam J.U., and Rahman Z. (2019), \u201cBrand engagement and experience in online services\u201d. J Serv Mark. 2019 Dec 19;34(2):163\u201375."},{"key":"e_1_3_2_1_30_1","volume-title":"Applying uses and gratifications theory to understand customer participation in social media brand communities: Perspective of media technology\u201d. Asia Pac J Mark Logist. 2019 Aug 1;32(1):205\u201331","author":"Kamboj S.","year":"2019","unstructured":"Kamboj S. (2019), \u201cApplying uses and gratifications theory to understand customer participation in social media brand communities: Perspective of media technology\u201d. Asia Pac J Mark Logist. 2019 Aug 1;32(1):205\u201331."},{"key":"e_1_3_2_1_31_1","volume-title":"Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty\u201d. Int J Contemp Hosp Manag. 2019 Mar 18;31(3):1432\u201351","author":"Rather R.A.","year":"2019","unstructured":"Rather R.A. and Hollebeek L.D. (2019), \u201cExploring and validating social identification and social exchange-based drivers of hospitality customer loyalty\u201d. Int J Contemp Hosp Manag. 2019 Mar 18;31(3):1432\u201351."},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"crossref","unstructured":"Marcos A.M.B. de F. and Coelho A.F. de M. (2018) \u201cCommunication relational outcomes in the insurance industry\u201d. Asia Pac J Mark Logist. 2018 Nov 30;30(5):1294\u2013318.","DOI":"10.1108\/APJML-10-2017-0235"},{"key":"e_1_3_2_1_33_1","volume-title":"The effect of experiential marketing, social media marketing, and brand trust on repurchase intention in Ovo applications\u201d. Int Res J Manag IT Soc Sci [Internet]. 2020 [cited 2022 Oct 31]","author":"Subawa N.S.","year":"2020","unstructured":"Subawa N.S. (2020), \u201cThe effect of experiential marketing, social media marketing, and brand trust on repurchase intention in Ovo applications\u201d. Int Res J Manag IT Soc Sci [Internet]. 2020 [cited 2022 Oct 31]; Available from: https:\/\/sloap.org\/journals\/index.php\/irjmis\/article\/view\/881"},{"key":"e_1_3_2_1_34_1","doi-asserted-by":"crossref","unstructured":"Khoirunnisa A. and Astini R. (2021) \u201cThe Effects of Experiential Marketing and Social Media Marketing on Repurchase Intention with Brand Trust as Variable Mediation for Wearing Klamby Hijab Fashion Products\u201d. Eur J Bus Manag Res. 2021 Nov 14;6(6):35\u201341.","DOI":"10.24018\/ejbmr.2021.6.6.1145"},{"key":"e_1_3_2_1_35_1","volume-title":"Influencing factors of brand perception on consumers\u2019 repurchase intention: An examination of online apparel shopping\u201d. Manag J Contemp Manag Issues. 2018 Dec 17;23(2):87\u2013102","author":"Aslam W.","year":"2018","unstructured":"Aslam W., Ham M. and Farhat K. (2018), \u201cInfluencing factors of brand perception on consumers\u2019 repurchase intention: An examination of online apparel shopping\u201d. Manag J Contemp Manag Issues. 2018 Dec 17;23(2):87\u2013102."},{"key":"e_1_3_2_1_36_1","volume-title":"The Effect of Nostalgia Emotion to Brand Trust and Brand Attachment towards Repurchase Intention\u201d. Turk J Comput Math Educ TURCOMAT. 2021 Apr 10;12(3):4492\u2013503","author":"Hidayati A.N.","year":"2021","unstructured":"Hidayati A.N., Isabela B.A., Yuwananda Y.S., and Gunadi W. (2021), \u201cThe Effect of Nostalgia Emotion to Brand Trust and Brand Attachment towards Repurchase Intention\u201d. Turk J Comput Math Educ TURCOMAT. 2021 Apr 10;12(3):4492\u2013503."},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","unstructured":"Dandis A.O. Wallace-Williams D.M. Ni A.K. Wright L.T. and Abu Siam Y.I. (2022) \u201cThe effect of brand experiences and relational benefits on loyalty in the fast-food restaurants\u201d. TQM J [Internet]. 2022 Jan 1 [cited 2022 Nov 2];ahead-of-print(ahead-of-print). Available from: https:\/\/doi.org\/10.1108\/TQM-03-2022-0091","DOI":"10.1108\/TQM-03-2022-0091"},{"key":"e_1_3_2_1_38_1","volume-title":"The Effect of Brand Attachment on Repurchase Intention with Brand Commitment as an Intervening Variable in Customer Crunchaus Salads\u201d. J Manaj Pemasar. 2022 Apr;16(1):11","author":"Fonny A.","year":"2022","unstructured":"Fonny A. and Tandijaya T.N. (2022), \u201cThe Effect of Brand Attachment on Repurchase Intention with Brand Commitment as an Intervening Variable in Customer Crunchaus Salads\u201d. J Manaj Pemasar. 2022 Apr;16(1):11."}],"event":{"name":"ICSeB 2023: 2023 7th International Conference on Software and e-Business","acronym":"ICSeB 2023","location":"Osaka Japan"},"container-title":["2023 7th International Conference on Software and e-Business"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3641067.3641072","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3641067.3641072","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,26]],"date-time":"2025-08-26T13:39:48Z","timestamp":1756215588000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3641067.3641072"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,12,21]]},"references-count":38,"alternative-id":["10.1145\/3641067.3641072","10.1145\/3641067"],"URL":"https:\/\/doi.org\/10.1145\/3641067.3641072","relation":{},"subject":[],"published":{"date-parts":[[2023,12,21]]},"assertion":[{"value":"2024-05-14","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}