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Our findings reveal that while 63% of tasks are resistant to ChatGPT replacement, primarily due to their requirement for physical presence, emotional intelligence, and complex decision-making, tasks that are routine, rule-based, and involving basic content generation show a high potential for automation. The study also identifies key skills that will remain vital, those likely to become obsolete, and new skills that will emerge as essential, highlighting the need for a strategic approach to workforce development in the face of AI advancements. In particular, our findings underscore the growing importance of skills in applying AI technologies and the ability to validate and interpret AI-generated content for humans to remain competitive. We offer insights into public-sector-specific impacts and propose a methodological framework for future research, emphasizing the importance of adapting educational curricula and policies to prepare for an AI-integrated future.<\/jats:p>","DOI":"10.1145\/3676281","type":"journal-article","created":{"date-parts":[[2024,7,2]],"date-time":"2024-07-02T11:08:30Z","timestamp":1719918510000},"page":"1-28","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":5,"title":["ChatGPT on ChatGPT: An Exploratory Analysis of its Performance in the Public Sector Workplace"],"prefix":"10.1145","volume":"6","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7725-9545","authenticated-orcid":false,"given":"Jieshu","family":"Wang","sequence":"first","affiliation":[{"name":"Decision Theater, Arizona State University","place":["Tempe, United States"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8039-3822","authenticated-orcid":false,"given":"Elif","family":"Kiran","sequence":"additional","affiliation":[{"name":"School of Applied Professional Studies, Arizona State University","place":["Tempe, United States"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7317-3928","authenticated-orcid":false,"given":"S.R.","family":"Aurora","sequence":"additional","affiliation":[{"name":"Robert C. Vackar College of Business and Entrepreneurship, The University of Texas Rio Grande Valley","place":["Brownsville, United States"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3872-7593","authenticated-orcid":false,"given":"Michael","family":"Simeone","sequence":"additional","affiliation":[{"name":"School of Complex Adaptive Systems, Arizona State University","place":["Tempe, United States"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0814-7168","authenticated-orcid":false,"given":"Jos\u00e9","family":"Lobo","sequence":"additional","affiliation":[{"name":"School of Sustainability, Arizona State University","place":["Tempe, United States"]}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2025,6,16]]},"reference":[{"key":"e_1_3_4_2_2","doi-asserted-by":"publisher","DOI":"10.3386\/w24541"},{"key":"e_1_3_4_3_2","volume-title":"Litigating Algorithms: Challenging Government Use of Algorithmic Decision Systems","author":"Institute AI Now","year":"2018","unstructured":"AI Now Institute. 2018. 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