{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,11]],"date-time":"2025-10-11T21:28:29Z","timestamp":1760218109590,"version":"3.44.0"},"publisher-location":"New York, NY, USA","reference-count":13,"publisher":"ACM","license":[{"start":{"date-parts":[[2024,11,14]],"date-time":"2024-11-14T00:00:00Z","timestamp":1731542400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2024,11,14]]},"DOI":"10.1145\/3677052.3698626","type":"proceedings-article","created":{"date-parts":[[2024,11,14]],"date-time":"2024-11-14T06:38:06Z","timestamp":1731566286000},"page":"108-116","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":1,"title":["A Case Study on Enhancing Inquiry Response in a Non-Life Insurance Company Using Generative AI."],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0009-0007-3387-2816","authenticated-orcid":false,"given":"Shojiro","family":"Tsutsui","sequence":"first","affiliation":[{"name":"Mitsui Sumitomo Insurance Company, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-2695-9102","authenticated-orcid":false,"given":"Michihiro","family":"Karino","sequence":"additional","affiliation":[{"name":"Mitsui Sumitomo Insurance Company, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0003-4716-3202","authenticated-orcid":false,"given":"Kenichi","family":"Kuroki","sequence":"additional","affiliation":[{"name":"Mitsui Sumitomo Insurance Company, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0001-5164-4493","authenticated-orcid":false,"given":"Aya","family":"Fukumoto","sequence":"additional","affiliation":[{"name":"Mitsui Sumitomo Insurance Company, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0005-6591-4449","authenticated-orcid":false,"given":"Yusuke","family":"Hamano","sequence":"additional","affiliation":[{"name":"NEC Corporation, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0002-7689-6125","authenticated-orcid":false,"given":"Kenji","family":"Sobata","sequence":"additional","affiliation":[{"name":"NEC Corporation, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0001-5013-2293","authenticated-orcid":false,"given":"Temma","family":"Saito","sequence":"additional","affiliation":[{"name":"NEC Corporation, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0007-5769-5519","authenticated-orcid":false,"given":"Tatsunori","family":"Kawamoto","sequence":"additional","affiliation":[{"name":"NEC Corporation, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0005-4290-2621","authenticated-orcid":false,"given":"Taku","family":"Odashima","sequence":"additional","affiliation":[{"name":"NEC Corporation, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-2611-1072","authenticated-orcid":false,"given":"Tsuyoshi","family":"Kato","sequence":"additional","affiliation":[{"name":"NEC Corporation, JP"}]},{"ORCID":"https:\/\/orcid.org\/0009-0006-2124-1171","authenticated-orcid":false,"given":"Yosuke","family":"Motohashi","sequence":"additional","affiliation":[{"name":"NEC Corporation, JP"}]}],"member":"320","published-online":{"date-parts":[[2024,11,14]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Retrieved","author":"Allahyari Mehdi","year":"2023","unstructured":"Mehdi Allahyari and Angelina Yang. 2023. A Practical Approach to Retrieval Augmented Generation Systems. Retrieved May 25, 2024 from https:\/\/mallahyari.github.io\/rag-ebook\/."},{"key":"e_1_3_2_1_2_1","first-page":"3","volume-title":"Retrieved","author":"Association of British Insurers.","year":"2021","unstructured":"Association of British Insurers. 2021. UK Insurance & Long-Term Savings Key Facts. Retrieved May 25, 2024 from https:\/\/www.abi.org.uk\/globalassets\/files\/publications\/public\/key-facts\/abi_key_facts_2021.pdf. p. 3."},{"key":"e_1_3_2_1_3_1","unstructured":"Paulo Finardi Leonardo Avila Rodrigo Castaldoni Pedro Gengo Celio Larcher Marcos Piau Pablo Costa and Vinicius Carid\u00e1. 2024. The Chronicles of RAG: The Retriever the Chunk and the Generator. arxiv:2401.07883\u00a0[cs.LG]"},{"key":"e_1_3_2_1_4_1","unstructured":"IBM. 2024. Transforming Customer Service: How Generative AI is Changing the Game. https:\/\/www.ibm.com\/blog\/transforming-customer-service-how-generative-ai-is-changing-the-game\/ Accessed: 2024-05-27."},{"key":"e_1_3_2_1_5_1","volume-title":"Retrieved","author":"Agents Independent Insurance","year":"2024","unstructured":"Independent Insurance Agents & Brokers of America, Inc.2018. Agency Universe Study Management Summary 2018. Retrieved May 25, 2024 from https:\/\/www.independentagent.com\/company-partners\/siteassets\/pages\/trusted-choice\/trusted-choice-company-resources\/2018%20agency%20universe%20summary.pdf. p. 7."},{"key":"e_1_3_2_1_6_1","first-page":"1","volume-title":"Retrieved","author":"Insurance Information Institute","year":"2024","unstructured":"Insurance Information Institute, Inc.2021. Insurance Fact Book 2021. Retrieved May 25, 2024 from https:\/\/www.iii.org\/sites\/default\/files\/docs\/pdf\/insurance_factbook_2021.pdf. p. V, 1, 19."},{"key":"e_1_3_2_1_7_1","unstructured":"Wenqi Jiang Shuai Zhang Boran Han Jie Wang Bernie Wang and Tim Kraska. 2024. PipeRAG: Fast Retrieval-Augmented Generation via Algorithm-System Co-design. arxiv:2403.05676\u00a0[cs.CL]"},{"key":"e_1_3_2_1_8_1","volume-title":"Retrieved","author":"Jolley Evan","year":"2023","unstructured":"Evan Jolley and Erick Siavichay. 2023. Benchmarking Evaluation of LLM Retrieval Augmented Generation. Retrieved May 25, 2024 from https:\/\/arize.com\/blog-course\/evaluation-of-llm-rag-chunking-strategy\/."},{"key":"e_1_3_2_1_9_1","volume-title":"Banking on Innovation: How ING Uses Generative AI to Put People First","author":"Company McKinsey","year":"2024","unstructured":"McKinsey & Company. 2024. Banking on Innovation: How ING Uses Generative AI to Put People First. McKinsey & Company (2024). https:\/\/www.mckinsey.com\/industries\/financial-services\/how-we-help-clients\/banking-on-innovation-how-ing-uses-generative-ai-to-put-people-first Accessed: 2024-05-27."},{"key":"e_1_3_2_1_10_1","unstructured":"Microsoft. 2023. The Era of Generative AI: Driving Transformation in Banking. https:\/\/www.microsoft.com\/en-us\/industry\/blog\/financial-services\/2023\/05\/04\/the-era-of-generative-ai-driving-transformation-in-banking Accessed: 2024-05-27."},{"key":"e_1_3_2_1_11_1","first-page":"72","volume-title":"Retrieved","author":"The General Insurance Association of Japan.","year":"2023","unstructured":"The General Insurance Association of Japan. 2023. General Insurance in Japan Fact Book 2022 - 202. Retrieved May 25, 2024 from https:\/\/www.sonpo.or.jp\/report\/publish\/gyokai\/ev7otb0000000061-att\/fact2023_full.pdf. p. 72 (Japanese)."},{"key":"e_1_3_2_1_12_1","first-page":"4","volume-title":"Retrieved","author":"The General Insurance Association of Japan.","year":"2023","unstructured":"The General Insurance Association of Japan. 2023. General Insurance in Japan Fact Book 2022 - 2023. Retrieved May 25, 2024 from https:\/\/www.sonpo.or.jp\/report\/publish\/gyokai\/ctuevu0000005387-att\/fb2023e.pdf. p. 4, 7."},{"key":"e_1_3_2_1_13_1","unstructured":"Penghao Zhao Hailin Zhang Qinhan Yu Zhengren Wang Yunteng Geng Fangcheng Fu Ling Yang Wentao Zhang Jie Jiang and Bin Cui. 2024. Retrieval-Augmented Generation for AI-Generated Content: A Survey. arxiv:2402.19473\u00a0[cs.CV]"}],"event":{"name":"ICAIF '24: 5th ACM International Conference on AI in Finance","acronym":"ICAIF '24","location":"Brooklyn NY USA"},"container-title":["Proceedings of the 5th ACM International Conference on AI in Finance"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3677052.3698626","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3677052.3698626","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,22]],"date-time":"2025-08-22T17:10:59Z","timestamp":1755882659000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3677052.3698626"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,11,14]]},"references-count":13,"alternative-id":["10.1145\/3677052.3698626","10.1145\/3677052"],"URL":"https:\/\/doi.org\/10.1145\/3677052.3698626","relation":{},"subject":[],"published":{"date-parts":[[2024,11,14]]},"assertion":[{"value":"2024-11-14","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}