{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T05:06:44Z","timestamp":1750309604325,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":40,"publisher":"ACM","license":[{"start":{"date-parts":[[2024,10,1]],"date-time":"2024-10-01T00:00:00Z","timestamp":1727740800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2024,10]]},"DOI":"10.1145\/3680127.3680165","type":"proceedings-article","created":{"date-parts":[[2024,12,17]],"date-time":"2024-12-17T04:17:26Z","timestamp":1734409046000},"page":"105-111","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Leveraging digital transformation for inter-departmental coordination and governance towards seamless digital delivery of citizen-centric urban services: Case of India"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0009-0001-1407-1876","authenticated-orcid":false,"given":"Aparajita","family":"Dubey","sequence":"first","affiliation":[{"name":"National Urban Digital Mission (NUDM), National Institute of Urban Affairs, New Delhi, New Delhi, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0005-3723-0795","authenticated-orcid":false,"given":"Manpreet","family":"Singh","sequence":"additional","affiliation":[{"name":"National Urban Digital Mission (NUDM), National Institute of Urban Affairs (NIUA), New Delhi, New Delhi, India"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2024,12,16]]},"reference":[{"key":"e_1_3_3_1_1_2","first-page":"36","article-title":"eGovernment in Europe: The State of Affairs","author":"Leitner C.","year":"2004","unstructured":"C. Leitner, \u201ceGovernment in Europe: The State of Affairs,\u201d EIPAScope, pp. 36-48, 2004.","journal-title":"EIPAScope"},{"issue":"1","key":"e_1_3_3_1_2_2","first-page":"35","article-title":"Government 1.5: Is the bottle half full or half empty","volume":"9","author":"Millard J.","year":"2010","unstructured":"J. Millard, \u201cGovernment 1.5: Is the bottle half full or half empty.,\u201d European Journal of EPractice 9(1), p. 35\u201350, 2010.","journal-title":"European Journal of EPractice"},{"key":"e_1_3_3_1_3_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2014.01.008"},{"key":"e_1_3_3_1_4_2","doi-asserted-by":"publisher","DOI":"10.1080\/14719037.2017.1350461"},{"key":"e_1_3_3_1_5_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2019.101421"},{"key":"e_1_3_3_1_6_2","doi-asserted-by":"publisher","DOI":"10.1108\/09564231211248435"},{"key":"e_1_3_3_1_7_2","doi-asserted-by":"publisher","DOI":"10.1080\/02642069.2013.740468"},{"key":"e_1_3_3_1_8_2","volume-title":"Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research and Projects of IFIP WG 8.5 EGOV and ePart 2011","author":"Bannister F. C.","year":"2011","unstructured":"F. C. Bannister, \u201cTransformation and public sector values.,\u201d in Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research and Projects of IFIP WG 8.5 EGOV and ePart 2011, 2011."},{"key":"e_1_3_3_1_9_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2012.03.004"},{"key":"e_1_3_3_1_10_2","volume-title":"The Demise of eGovernment Maturity Models: Framework and Case Studies","author":"Nielsen M. M.","year":"2020","unstructured":"M. M. Nielsen, The Demise of eGovernment Maturity Models: Framework and Case Studies, Tallinn, Estonia: Tallinn University of Technology Press, 2020."},{"key":"e_1_3_3_1_11_2","volume-title":"Reuse of data for personal and proactive service: An opportunity not yet utilised","author":"Krimmer R.","year":"2015","unstructured":"R. Krimmer and M. M. Nielsen, Reuse of data for personal and proactive service: An opportunity not yet utilised, Krems, Austria: Danube University, 2015, p. 273\u2013282."},{"key":"e_1_3_3_1_12_2","doi-asserted-by":"publisher","DOI":"10.29379\/jedem.v9i2.462"},{"key":"e_1_3_3_1_13_2","volume-title":"The Constitution (74th Amendment) Act, 1992","author":"India Government","year":"1992","unstructured":"Government of India, \u201cThe Constitution (74th Amendment) Act, 1992,\u201d 1992."},{"key":"e_1_3_3_1_14_2","volume-title":"National Portal of India","author":"India Government","year":"2012","unstructured":"Government of India, \u201cThe Constitution (Seventy-fourth Amendment) Act, 1992,\u201d National Portal of India, October 2012. [Online]. Available: https:\/\/www.india.gov.in\/my-government\/constitution-india\/amendments\/constitution-india-seventy-fourth-amendment-act-1992. [Accessed August 2024]."},{"key":"e_1_3_3_1_15_2","first-page":"1","article-title":"The Diffusion of Information Technology and the Implications for Global Development: A Perspective Based on the Indian Experience","volume":"40","author":"Chandrasekhar C.","year":"2003","unstructured":"C. Chandrasekhar, \u201cThe Diffusion of Information Technology and the Implications for Global Development: A Perspective Based on the Indian Experience,\u201d ICTs and Indian Economic Development 40, pp. 1-37, 2003.","journal-title":"ICTs and Indian Economic Development"},{"key":"e_1_3_3_1_16_2","volume-title":"\u201cSmart Cities Mission","author":"Housing Ministry","year":"2021","unstructured":"Ministry of Housing and Urban Affairs, Government of India, \u201cSmart Cities Mission,\u201d 2021. [Online]. Available: https:\/\/smartcities.gov.in\/. [Accessed 20 April 2024]."},{"key":"e_1_3_3_1_17_2","volume-title":"\u201cNational Urban Digital Mission (NUDM) & Several Digital Initiatives Launched for Transforming Urban Governance","author":"Housing Ministry","year":"2021","unstructured":"Ministry of Housing and Urban Affairs, Government of India, \u201cNational Urban Digital Mission (NUDM) & Several Digital Initiatives Launched for Transforming Urban Governance,\u201d 23 February 2021. [Online]. Available: https:\/\/pib.gov.in\/PressReleseDetailm.aspx?PRID=1700246. [Accessed 22 Apeil 2024]."},{"key":"e_1_3_3_1_18_2","volume-title":"What is NUDM?","author":"National Institute of Urban Affairs (NIUA)","year":"2023","unstructured":"National Institute of Urban Affairs (NIUA), \u201cWhat is NUDM?,\u201d 2023. [Online]. Available: https:\/\/nudm.mohua.gov.in\/about\/what-is-nudm\/. [Accessed 22 April 2024]."},{"key":"e_1_3_3_1_19_2","first-page":"1","volume-title":"Disrupted Cities: When Infrastructures Fail","author":"Graham S.","year":"2009","unstructured":"S. Graham, \u201cWhen Infrastructures Fail,\u201d in Disrupted Cities: When Infrastructures Fail, 1st ed., S. Graham, Ed., London and New York, Routledge, 2009, pp. 1-26.","edition":"1"},{"key":"e_1_3_3_1_20_2","volume-title":"Routledge Handbook of Internet Politics","author":"Mossberger K.","year":"2009","unstructured":"K. Mossberger, \u201cToward digital citizenship: addressing inequality in the information age,\u201d in Routledge Handbook of Internet Politics, A. Chadwick and P. N. Howard, Eds., London and New York, Routledge: Taylor and Francis Group, 2009."},{"key":"e_1_3_3_1_21_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10708-018-9845-8"},{"key":"e_1_3_3_1_22_2","volume-title":"Capturing Gender and Class Inequities: The CCTVisation of Delhi","author":"Rathi A.","year":"2019","unstructured":"A. Rathi and A. Tandon, Capturing Gender and Class Inequities: The CCTVisation of Delhi, Centre for Development Informatics, Global Development Institute SEED, University of manchester, 2019."},{"key":"e_1_3_3_1_23_2","doi-asserted-by":"publisher","DOI":"10.1007\/s13347-016-0219-1"},{"key":"e_1_3_3_1_24_2","volume-title":"Developing Participatory 'Spatial' Knowledge Models in Metropolitan Governance Networks for Sustainable Development Literature Review","author":"Baud I.","year":"2014","unstructured":"I. Baud, D. Scott, E. Denis, K. Pfeffer and J. Sydenstricker, \u201cDeveloping Participatory 'Spatial' Knowledge Models in Metropolitan Governance Networks for Sustainable Development Literature Review,\u201d 2014."},{"key":"e_1_3_3_1_25_2","volume-title":"The Impact of Digital Technology on Human Rights in Europe and Central Asia","author":"United Nations Development Program","year":"2023","unstructured":"United Nations Development Program, \u201cThe Impact of Digital Technology on Human Rights in Europe and Central Asia,\u201d 2023."},{"key":"e_1_3_3_1_26_2","first-page":"20","author":"Urban","year":"2023","unstructured":"Urban 20, G20, Catalysing Digital Urban Futures, India. Urban 20, 2023.","journal-title":"India. Urban"},{"key":"e_1_3_3_1_27_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-031-67268-2"},{"key":"e_1_3_3_1_28_2","volume-title":"United nations Department of Social and Economic Affairs","author":"Alarabiat A.","year":"2022","unstructured":"A. Alarabiat, \u201cApplication of Local Online Service Index (LOSI) Methodology in Jordan,\u201d United nations Department of Social and Economic Affairs, 2022."},{"volume-title":"UN E-Government Knowledge Base","year":"2024","key":"e_1_3_3_1_29_2","unstructured":"\u201cUN E-Government Knowledge Base,\u201d 2024. [Online]. Available: https:\/\/publicadministration.un.org\/egovkb\/en-us\/About\/E-Government-at-Local-Level\/Local-Online-Service-Index-LOSI. [Accessed 20 April 2024]."},{"key":"e_1_3_3_1_30_2","volume-title":"Ministry of Personnel, Public Grievances & Pensions","author":"Personnel Ministry","year":"2021","unstructured":"Ministry of Personnel, Public Grievances & Pensions, Government of India, \u201cNation eGovernance Service Delivery Assessment 2021: Reaching Citizens through Seamless Service Delivery,\u201d Ministry of Personnel, Public Grievances & Pensions, Government of India, 2021."},{"key":"e_1_3_3_1_31_2","volume-title":"Annual Report","author":"Personnel Ministry","year":"2023","unstructured":"Ministry of Personnel, Public Grievances & Pensions, Government of India, \u201cNeSDA Way Forward: Annual Report 2023,\u201d Ministry of Personnel, Public Grievances & Pensions, Government of India, 2023."},{"key":"e_1_3_3_1_32_2","volume-title":"\u201cMunicipal Performance Index","author":"Housing Ministry","year":"2019","unstructured":"Ministry of Housing and Urban Affairs, Government of India, \u201cMunicipal Performance Index 2019,\u201d 2019. [Online]. Available: https:\/\/amplifi.mohua.gov.in\/mpi-landing. [Accessed 20 April 2024]."},{"key":"e_1_3_3_1_33_2","volume-title":"\u201cEase of Living Index","author":"Housing Ministry","year":"2019","unstructured":"Ministry of Housing and Urban Affairs, Government of India, \u201cEase of Living Index 2019,\u201d 2019. [Online]. Available: chrome-extension:\/\/efaidnbmnnnibpcajpcglclefindmkaj\/https:\/\/smartnet.niua.org\/eol19\/pdf\/EOL-2019-Completed-Version.pdf. [Accessed 20 April 2024]."},{"key":"e_1_3_3_1_34_2","volume-title":"\u201cData Maturity Assessment Framework","author":"Housing Ministry","year":"2020","unstructured":"Ministry of Housing and Urban Affairs, Government of India, \u201cData Maturity Assessment Framework,\u201d 2020. [Online]. Available: https:\/\/dmaf.mohua.gov.in\/. [Accessed April 2024]."},{"key":"e_1_3_3_1_35_2","volume-title":"\u201cNational Urban Innovation Stack - Strategy and Approach","author":"Housing Ministry","year":"2019","unstructured":"Ministry of Housing and Urban Affairs, Government of India, \u201cNational Urban Innovation Stack - Strategy and Approach,\u201d 2019. [Online]. Available: https:\/\/niua.in\/cdg\/sites\/default\/files\/2021-07\/national_urban_innovation_stack_web_version.pdf. [Accessed April 2024]."},{"key":"e_1_3_3_1_36_2","volume-title":"Urban Platform for deliverY of Online Governance","author":"Center for Digital Governance","year":"2021","unstructured":"Center for Digital Governance, \u201cUrban Platform for deliverY of Online Governance,\u201d 2021. [Online]. Available: https:\/\/niua.in\/cdg\/UPYOG. [Accessed 29 April 2024]."},{"key":"e_1_3_3_1_37_2","volume-title":"UPYOG National Dashboard - Urban Monitoring for Efficient and Effective Decision-making (UMEED)","author":"National Institute of Urban Affairs","year":"2022","unstructured":"National Institute of Urban Affairs, \u201cUPYOG National Dashboard - Urban Monitoring for Efficient and Effective Decision-making (UMEED),\u201d 2022. [Online]. Available: https:\/\/upyog-docs.gitbook.io\/upyog-v-2.0\/reference-applications\/products-and-modules\/upyog-national-dashboard-urban-monitoring-for-efficient-and-effective-decision-making-umeed. [Accessed 30 April 2024]."},{"key":"e_1_3_3_1_38_2","volume-title":"Chartered Secretary","author":"Gupta S.","year":"2023","unstructured":"S. Gupta, The Digital Governance Blueprint for Unified Compliance Standards, Chartered Secretary, 2023."},{"key":"e_1_3_3_1_39_2","volume-title":"STEED Education","author":"Steed M.","year":"2020","unstructured":"M. Steed, \u201cThe importance of Digital Governance: Does your school have a'legacy spaghetti' network?,\u201d STEED Education, 2020."},{"key":"e_1_3_3_1_40_2","volume-title":"Available: https:\/\/www.bis.gov.in\/. [Accessed","author":"Bureau of Indian Standards, [Online].","year":"2024","unstructured":"Bureau of Indian Standards, [Online]. Available: https:\/\/www.bis.gov.in\/. [Accessed 30 April 2024]."}],"event":{"name":"ICEGOV 2024: 17th International Conference on Theory and Practice of Electronic Governance","acronym":"ICEGOV 2024","location":"Pretoria South Africa"},"container-title":["Proceedings of the 17th International Conference on Theory and Practice of Electronic Governance"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3680127.3680165","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3680127.3680165","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T01:57:20Z","timestamp":1750298240000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3680127.3680165"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,10]]},"references-count":40,"alternative-id":["10.1145\/3680127.3680165","10.1145\/3680127"],"URL":"https:\/\/doi.org\/10.1145\/3680127.3680165","relation":{},"subject":[],"published":{"date-parts":[[2024,10]]},"assertion":[{"value":"2024-12-16","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}