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Comput.-Hum. Interact."],"published-print":{"date-parts":[[2024,10,31]]},"abstract":"<jats:p>Conversational agents (CAs) that deliver proactive interventions can benefit users by reducing their cognitive workload and improving performance. However, little is known regarding how such interventions would impact users\u2019 reflection on choices in voice-only decision-making tasks. We conducted a within-subjects experiment to evaluate the effect of CA\u2019s feedback delivery strategy at three levels (no feedback, unsolicited and solicited feedback) and the impact on users\u2019 likelihood of changing their choices in an interactive food ordering scenario. We discovered that in both feedback conditions the CA was perceived to be significantly more persuasive than in the baseline condition, while being perceived as significantly less confident. Interestingly, while unsolicited feedback was perceived as less appropriate than the baseline, both types of proactive feedback led participants to relisten and reconsider menu options significantly more often. Our results provide insights regarding the impact of proactive feedback on CA perception and user\u2019s reflection in decision-making tasks, thereby paving a new way for designing proactive CAs.<\/jats:p>","DOI":"10.1145\/3685274","type":"journal-article","created":{"date-parts":[[2024,7,29]],"date-time":"2024-07-29T16:15:46Z","timestamp":1722269746000},"page":"1-30","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":9,"title":["\u201cHey Genie, You Got Me Thinking about My Menu Choices!\u201d Impact of Proactive Feedback on User Perception and Reflection in Decision-making Tasks"],"prefix":"10.1145","volume":"31","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8250-3370","authenticated-orcid":false,"given":"Mateusz","family":"Dubiel","sequence":"first","affiliation":[{"name":"University of Luxembourg, Esch-sur-Alzette, Luxembourg"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5011-1847","authenticated-orcid":false,"given":"Luis A.","family":"Leiva","sequence":"additional","affiliation":[{"name":"University of Luxembourg, Esch-sur-Alzette, Luxembourg"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9139-1622","authenticated-orcid":false,"given":"Kerstin","family":"Bongard-Blanchy","sequence":"additional","affiliation":[{"name":"University of Luxembourg, Esch-sur-Alzette, Luxembourg"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3701-3123","authenticated-orcid":false,"given":"Anastasia","family":"Sergeeva","sequence":"additional","affiliation":[{"name":"University of Luxembourg, Esch-sur-Alzette, Luxembourg"}]}],"member":"320","published-online":{"date-parts":[[2024,11,10]]},"reference":[{"issue":"2","key":"e_1_3_2_2_2","doi-asserted-by":"crossref","first-page":"427","DOI":"10.1007\/s12525-020-00414-7","article-title":"AI-based chatbots in customer service and their effects on user compliance","volume":"31","author":"Adam Martin","year":"2021","unstructured":"Martin Adam, Michael Wessel, and Alexander Benlian. 2021. 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