{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,2]],"date-time":"2026-01-02T16:56:47Z","timestamp":1767373007224,"version":"3.41.0"},"reference-count":17,"publisher":"Association for Computing Machinery (ACM)","issue":"1","license":[{"start":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T00:00:00Z","timestamp":1717200000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["SIGIR Forum"],"published-print":{"date-parts":[[2024,6]]},"abstract":"<jats:p>Consumers on a shopping mission often leverage both product search and information seeking systems, such as web search engines and Question Answering (QA) systems, in an iterative process to improve their understanding of available products and reach a purchase decision. While product search is useful for shoppers to find the actual products meeting their requirements in the catalog, information seeking systems can be utilized to answer any questions they may have to refine those requirements. The recent success of Large Language Models (LLMs) has opened up an opportunity to bridge the gap between the two tasks to help customers achieve their goals quickly and effectively by integrating conversational QA within product search. In this paper, we propose to recommend users Question-Answer (Q&amp;A) pairs that are relevant to their product search and can help them make a purchase decision. We discuss the different aspects of the problem including the requirements and characteristics of the Q&amp;A pairs, their generation, and the optimization of the Q&amp;A recommendation task. We highlight the challenges, open problems, and suggested solutions to encourage future research in this emerging area.<\/jats:p>","DOI":"10.1145\/3687273.3687293","type":"journal-article","created":{"date-parts":[[2024,8,7]],"date-time":"2024-08-07T22:24:53Z","timestamp":1723069493000},"page":"1-10","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":3,"title":["Bridging the Gap Between Information Seeking and Product Search Systems: Q&amp;A Recommendation for E-Commerce"],"prefix":"10.1145","volume":"58","author":[{"given":"Saar","family":"Kuzi","sequence":"first","affiliation":[{"name":"Amazon.com, Inc., Seattle, WA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shervin","family":"Malmasi","sequence":"additional","affiliation":[{"name":"Amazon.com Inc., Seattle, WA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2024,8,7]]},"reference":[{"doi-asserted-by":"publisher","key":"e_1_2_1_1_1","DOI":"10.1287\/mnsc.1120.1535"},{"doi-asserted-by":"publisher","key":"e_1_2_1_2_1","DOI":"10.1145\/3366423.3380122"},{"key":"e_1_2_1_3_1","volume-title":"The 61st Annual Meeting Of The Association For Computational Linguistics","author":"Chen Zhiyu","year":"2023","unstructured":"Zhiyu Chen, Jason Choi, Besnik Fetahu, Oleg Rokhlenko, and Shervin Malmasi. 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Advances in Neural Information Processing Systems, 36, 2024.","journal-title":"Advances in Neural Information Processing Systems"},{"key":"e_1_2_1_13_1","volume-title":"Product search in e-shopping: a review and research propositions. Journal of consumer marketing, 17(1):20--35","author":"Rowley Jennifer","year":"2000","unstructured":"Jennifer Rowley. Product search in e-shopping: a review and research propositions. Journal of consumer marketing, 17(1):20--35, 2000."},{"key":"e_1_2_1_14_1","volume-title":"Generative explore-exploit: Training-free optimization of generative recommender systems using llm optimizers","author":"Senel L\u00fctfi Kerem","year":"2024","unstructured":"L\u00fctfi Kerem Senel, Besnik Fetahu, Davis Yoshida, Zhiyu Chen, Giuseppe Castellucci, Nikhita Vedula, Jason Choi, and Shervin Malmasi. 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