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The findings show a varied level of ChatGPT adoption across different functions within these institutions, with no apparent contextual differences. While academic staff show a higher level of engagement for enhancing educational and research processes, administrative staff use it to perform day-to-day activities, such as improving writing. The role of ChatGPT in decision-making and transformative policies remains limited. Despite recognizing the potential of ChatGPT to enhance education, decision-makers often mention challenges like discerning between human and artificial intelligence-generated content, fostering critical thinking, and addressing student inequalities. Decision-makers agree on the importance of training to tackle these challenges. The study seeks to help develop a strategic agenda for integrating technologies, such as ChatGPT, in Latin American universities.<\/jats:p>","DOI":"10.1145\/3689370","type":"journal-article","created":{"date-parts":[[2024,8,21]],"date-time":"2024-08-21T23:32:59Z","timestamp":1724283179000},"page":"1-12","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":9,"title":["Exploring the role of ChatGPT in higher education institutions: Where does Latin America stand?"],"prefix":"10.1145","volume":"6","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5989-7703","authenticated-orcid":false,"given":"Lucia","family":"Rivadeneira","sequence":"first","affiliation":[{"name":"Faculty of Computer Science, Technical University of Manabi","place":["Portoviejo, Ecuador"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7333-2725","authenticated-orcid":false,"given":"Daina","family":"Bellido De luna","sequence":"additional","affiliation":[{"name":"Facultad de Administracion y Economia, Universidad de Santiago de Chile","place":["Santiago de Chile, Chile"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5966-7078","authenticated-orcid":false,"given":"Carla","family":"Fernandez","sequence":"additional","affiliation":[{"name":"INCAE Business School","place":["Alajuela, Costa Rica"]}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2025,6,16]]},"reference":[{"key":"e_1_3_2_2_2","doi-asserted-by":"publisher","DOI":"10.1080\/03050068.2017.1400760"},{"key":"e_1_3_2_3_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jjimei.2020.100004"},{"key":"e_1_3_2_4_2","doi-asserted-by":"publisher","DOI":"10.1080\/03069400.2023.2207426"},{"key":"e_1_3_2_5_2","doi-asserted-by":"publisher","DOI":"10.61969\/jai.1337500"},{"key":"e_1_3_2_6_2","doi-asserted-by":"publisher","DOI":"10.1145\/3586182.3617431"},{"key":"e_1_3_2_7_2","doi-asserted-by":"publisher","DOI":"10.1191\/1478088706qp063oa"},{"key":"e_1_3_2_8_2","doi-asserted-by":"publisher","DOI":"10.1080\/2331186X.2023.2210461"},{"key":"e_1_3_2_9_2","doi-asserted-by":"publisher","DOI":"10.1080\/14703297.2023.2190148"},{"key":"e_1_3_2_10_2","volume-title":"Qualitative Inquiry and Research Design: Choosing Among Five Approaches","author":"Creswell John W.","year":"2013","unstructured":"John W. 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