{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,9]],"date-time":"2026-04-09T14:21:05Z","timestamp":1775744465077,"version":"3.50.1"},"reference-count":106,"publisher":"Association for Computing Machinery (ACM)","issue":"2","license":[{"start":{"date-parts":[[2025,5,2]],"date-time":"2025-05-02T00:00:00Z","timestamp":1746144000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"funder":[{"DOI":"10.13039\/501100006374","name":"National Science Foundation","doi-asserted-by":"publisher","award":["2411151, 2411152, 2047822, 1952096, 1951890"],"award-info":[{"award-number":["2411151, 2411152, 2047822, 1952096, 1951890"]}],"id":[{"id":"10.13039\/501100006374","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Proc. ACM Hum.-Comput. Interact."],"published-print":{"date-parts":[[2025,5,2]]},"abstract":"<jats:p>\n            Mobility services are becoming increasingly reliant on new technologies and mobile apps to manage and enable rides. In recent years, we have witnessed a rapid growth of technology-mediated mobility services (e.g., ridesharing and carsharing) with the ubiquity of smartphones. As an important technology-mediated mobility service involving interactions between passengers, drivers, and platforms, ridesharing has attracted great interest from the research community. Even though many existing studies have focused on the ridesharing experience of passengers, few of them have conducted a comprehensive study of passenger wait times in ridesharing systems. Prior research has shown that wait time is highly related to user experience. Understanding wait times in technology-mediated mobility systems and identifying factors that may impact them is of great importance for better user experience and the design of next-generation interactive mobility systems. Hence, in this paper, we adopt a mixed-methods approach to comprehensively examine two wait times in one of the largest technology-mediated mobility systems-DiDi, i.e., (i) the\n            <jats:italic toggle=\"yes\">promised wait time<\/jats:italic>\n            shown on its mobile app after entering the origin and destination and (ii) the\n            <jats:italic toggle=\"yes\">actual wait time.<\/jats:italic>\n            We first interviewed 102 individuals (including 52 passengers and 50 drivers) to understand people's perceptions of the two wait times in the DiDi ridesharing system. Our findings reveal that wait time discrepancy causes problems and negative emotions for passengers, and there are multiple potential factors that impact the discrepancy. To further verify some of these findings from a quantitative perspective, we performed a data-driven analysis based on large-scale ridesharing log data from over 36.6 million rides. Based on these findings, we share some design implications for ridesharing systems including those on minimizing expectation mismatch, supporting algorithmic transparency &amp; fairness, and contextual factors consideration.\n          <\/jats:p>","DOI":"10.1145\/3710921","type":"journal-article","created":{"date-parts":[[2025,5,20]],"date-time":"2025-05-20T11:36:19Z","timestamp":1747740979000},"page":"1-28","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":3,"title":["A Mixed-Methods Study of Wait Time Perception and Discrepancy in Technology-Mediated Mobility Systems"],"prefix":"10.1145","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7739-7945","authenticated-orcid":false,"given":"Guang","family":"Wang","sequence":"first","affiliation":[{"name":"Department of Computer Science, Florida State University, Tallahassee, FL, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8194-2336","authenticated-orcid":false,"given":"Vivek K","family":"Singh","sequence":"additional","affiliation":[{"name":"School of Communication and Information, Rutgers University, New Brunswick, NJ, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9307-8736","authenticated-orcid":false,"given":"Desheng","family":"Zhang","sequence":"additional","affiliation":[{"name":"Department of Computer Science, Rutgers University, New Brunswick, NJ, USA"}]}],"member":"320","published-online":{"date-parts":[[2025,5,2]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.trd.2017.07.020"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/3359319"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173860"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/2702123.2702428"},{"key":"e_1_2_1_5_1","first-page":"671","article-title":"Big data's disparate impact","volume":"104","author":"Barocas Solon","year":"2016","unstructured":"Solon Barocas and Andrew D Selbst. 2016. Big data's disparate impact. Calif. L. Rev., Vol. 104 (2016), 671.","journal-title":"Calif. L. Rev."},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2022.107564"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.3141\/2214-10"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/1125451.1125571"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376555"},{"key":"e_1_2_1_10_1","volume-title":"Using thematic analysis in psychology. Qualitative research in psychology","author":"Braun Virginia","year":"2006","unstructured":"Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative research in psychology, Vol. 3, 2 (2006), 77--101."},{"key":"e_1_2_1_11_1","volume-title":"Amy M Austin, and Nicole B Ellison","author":"Brewer Robin N","year":"2019","unstructured":"Robin N Brewer, Amy M Austin, and Nicole B Ellison. 2019. Stories from the Front Seat: Supporting Accessible Transportation in the Sharing Economy. Proceedings of the ACM on Human-Computer Interaction, Vol. 3, CSCW (2019), 1--17."},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300425"},{"key":"e_1_2_1_13_1","volume-title":"International Conference on Mobile Computing, Applications, and Services. Springer, 205--224","author":"Bulut Muhammed Fatih","year":"2012","unstructured":"Muhammed Fatih Bulut, Yavuz Selim Yilmaz, Murat Demirbas, Nilgun Ferhatosmanoglu, and Hakan Ferhatosmanoglu. 2012. Lineking: Crowdsourced line wait-time estimation using smartphones. In International Conference on Mobile Computing, Applications, and Services. Springer, 205--224."},{"key":"e_1_2_1_14_1","unstructured":"Bloomberg Businessweek. 2021. Didi Crackdown Shakes Foundations of Chinese Ride-Share Industry. https:\/\/www.bloomberg.com\/news\/articles\/2021-07--14\/china-s-didi-crackdown-threatens-to-upend-country-s-ride-hailing-industry."},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1145\/2702123.2702267"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300733"},{"key":"e_1_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300366"},{"key":"e_1_2_1_18_1","volume-title":"textcolorblackTravellers' willingness to pay and perceived value of time in ride-sharing: An experiment on China. textcolorblackCurrent Issues in Tourism","author":"Chen Jamie M","year":"2020","unstructured":"Jamie M Chen, Jesper de Groote, James F Petrick, Tracy Lu, and Peter Nijkamp. 2020. textcolorblackTravellers' willingness to pay and perceived value of time in ride-sharing: An experiment on China. textcolorblackCurrent Issues in Tourism, Vol. 23, 23 (2020), 2972--2985."},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1038\/s41551-023-01056-8"},{"key":"e_1_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1145\/1240866.1240948"},{"key":"e_1_2_1_21_1","volume-title":"textcolorblackResearch design: Qualitative, quantitative, and mixed methods approaches","author":"Creswell John W","unstructured":"John W Creswell and J David Creswell. 2017. textcolorblackResearch design: Qualitative, quantitative, and mixed methods approaches. Sage publications."},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-009-0168-7"},{"key":"e_1_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025659"},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025470"},{"key":"e_1_2_1_25_1","volume-title":"Proceedings of the ACM on Human-Computer Interaction","volume":"3","author":"Ding Xianghua","year":"2019","unstructured":"Xianghua Ding, Yunan Chen, Zhaofei Ding, and Yiwen Xu. 2019. textcolorblackBoundary negotiation for patient-provider communication via wechat in china. Proceedings of the ACM on Human-Computer Interaction, Vol. 3, CSCW (2019), 1--24."},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tra.2021.11.015"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/2702123.2702556"},{"key":"e_1_2_1_28_1","doi-asserted-by":"crossref","unstructured":"Motahhare Eslami Kristen Vaccaro Karrie Karahalios and Kevin Hamilton. 2017. \" Be Careful; Things Can Be Worse than They Appear\": Understanding Biased Algorithms and Users' Behavior Around Them in Rating Platforms.. In ICWSM. 62--71.","DOI":"10.1609\/icwsm.v11i1.14898"},{"key":"e_1_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300724"},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1145\/3328913"},{"key":"e_1_2_1_31_1","volume-title":"Value-sensitive design. interactions","author":"Friedman Batya","year":"1996","unstructured":"Batya Friedman. 1996. Value-sensitive design. interactions, Vol. 3, 6 (1996), 16--23."},{"key":"e_1_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1145\/2858036.2858476"},{"key":"e_1_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1145\/2818048.2819997"},{"key":"e_1_2_1_34_1","first-page":"1","article-title":"Modelling Passengers' Reaction to Dynamic Prices in Ride-on-demand Services: A Search for the Best Fare","volume":"1","author":"Guo Suiming","year":"2018","unstructured":"Suiming Guo, Chao Chen, Yaxiao Liu, Ke Xu, and Dah Ming Chiu. 2018a. Modelling Passengers' Reaction to Dynamic Prices in Ride-on-demand Services: A Search for the Best Fare. Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, Vol. 1, 4 (2018), 1--23.","journal-title":"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies"},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1145\/3264922"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300720"},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1145\/3264924"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1145\/1979742.1979883"},{"key":"e_1_2_1_39_1","unstructured":"Mansoor Iqbal. 2022. Uber Revenue and Usage Statistics. https:\/\/www.businessofapps.com\/data\/uber-statistics\/."},{"key":"e_1_2_1_40_1","volume-title":"textcolorblackDeciding if and how to use a COVID-19 Contact Tracing App: Influences of social factors on individual use in Japan. textcolorblackProceedings of the ACM on Human-Computer Interaction","author":"Jamieson Jack","year":"2021","unstructured":"Jack Jamieson, Naomi Yamashita, Daniel A Epstein, and Yunan Chen. 2021. textcolorblackDeciding if and how to use a COVID-19 Contact Tracing App: Influences of social factors on individual use in Japan. textcolorblackProceedings of the ACM on Human-Computer Interaction, Vol. 5, CSCW2 (2021), 1--30."},{"key":"e_1_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173881"},{"key":"e_1_2_1_42_1","volume-title":"Proceedings of the 2018 World Wide Web Conference (WWW). International World Wide Web Conferences Steering Committee, 863--872","author":"Jiang Shan","year":"2018","unstructured":"Shan Jiang, Le Chen, Alan Mislove, and Christo Wilson. 2018. textcolorblackOn ridesharing competition and accessibility: Evidence from uber, lyft, and taxi. In Proceedings of the 2018 World Wide Web Conference (WWW). International World Wide Web Conferences Steering Committee, 863--872."},{"key":"e_1_2_1_43_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173916"},{"key":"e_1_2_1_44_1","volume-title":"Proceedings of the ACM on Human-Computer Interaction","volume":"2","author":"Kameswaran Vaishnav","year":"2018","unstructured":"Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal, Sile O'Modhrain, Tiffany C Veinot, Robin Brewer, Aakanksha Parameshwar, and Jacki O'Neill. 2018b. 'We can go anywhere' Understanding Independence through a Case Study of Ride-hailing Use by People with Visual Impairments in metropolitan India. Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW (2018), 1--24."},{"key":"e_1_2_1_45_1","volume-title":"Proceedings of the ACM on Human-Computer Interaction","volume":"2","author":"Kameswaran Vaishnav","year":"2018","unstructured":"Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal, Sile O'Modhrain, Tiffany C Veinot, Robin Brewer, Aakanksha Parameshwar, and Jacki O'Neill. 2018c. 'We can go anywhere' Understanding Independence through a Case Study of Ride-hailing Use by People with Visual Impairments in metropolitan India. Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW (2018), 1--24."},{"key":"e_1_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1089\/tmj.2020.0351"},{"key":"e_1_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2017.1305051"},{"key":"e_1_2_1_48_1","volume-title":"textcolorblackAlgorithmic fairness in education. arXiv preprint arXiv:2007.05443","author":"Kizilcec Ren\u00e9 F","year":"2020","unstructured":"Ren\u00e9 F Kizilcec and Hansol Lee. 2020. textcolorblackAlgorithmic fairness in education. arXiv preprint arXiv:2007.05443 (2020)."},{"key":"e_1_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376509"},{"key":"e_1_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.1145\/1520340.1520651"},{"key":"e_1_2_1_51_1","volume-title":"textcolorblackThe impact of waiting time guarantees on customers' waiting experiences. textcolorblackMarketing science","author":"Kumar Piyush","year":"1997","unstructured":"Piyush Kumar, Manohar U Kalwani, and Maqbool Dada. 1997. textcolorblackThe impact of waiting time guarantees on customers' waiting experiences. textcolorblackMarketing science, Vol. 16, 4 (1997), 295--314."},{"key":"e_1_2_1_52_1","volume-title":"Proceedings of the International AAAI Conference on Web and Social Media","volume":"13","author":"Kyriakou Kyriakos","year":"2019","unstructured":"Kyriakos Kyriakou, Pinar Barlas, Styliani Kleanthous, and Jahna Otterbacher. 2019. textcolorblackFairness in proprietary image tagging algorithms: A cross-platform audit on people images. In Proceedings of the International AAAI Conference on Web and Social Media, Vol. 13. 313--322."},{"key":"e_1_2_1_53_1","doi-asserted-by":"publisher","DOI":"10.1145\/2317956.2318069"},{"key":"e_1_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1145\/3359284"},{"key":"e_1_2_1_55_1","doi-asserted-by":"publisher","DOI":"10.1145\/2702123.2702548"},{"key":"e_1_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300759"},{"key":"e_1_2_1_57_1","volume-title":"Proceedings of the 20th International Conference on Advances in Geographic Information Systems. 279--288","author":"Lee Wang-Chien","year":"2012","unstructured":"Wang-Chien Lee, Weiping Si, Ling-Jyh Chen, and Meng Chang Chen. 2012. textcolorblackHTTP: A new framework for bus travel time prediction based on historical trajectories. In Proceedings of the 20th International Conference on Advances in Geographic Information Systems. 279--288."},{"key":"e_1_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.1093\/iwc\/iwz001"},{"key":"e_1_2_1_59_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445488"},{"key":"e_1_2_1_60_1","volume-title":"Proceedings of the ACM on Human-Computer Interaction","volume":"4","author":"Lu Alex Jiahong","year":"2020","unstructured":"Alex Jiahong Lu and Xuecong Xu. 2020. textcolorblack\"Learning for the Rise of China\": Exploring Uses and Gratifications of State-Owned Online Platform. Proceedings of the ACM on Human-Computer Interaction, Vol. 4, CSCW1 (2020), 1--25."},{"key":"e_1_2_1_61_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.trpro.2018.09.043"},{"key":"e_1_2_1_62_1","doi-asserted-by":"publisher","DOI":"10.1145\/3381005"},{"key":"e_1_2_1_63_1","doi-asserted-by":"publisher","DOI":"10.1145\/3549548"},{"key":"e_1_2_1_64_1","unstructured":"Joe McGauley. 2016. textcolorblackYes Your Uber Wait Times Are Almost Always Wrong. Here's Why. https:\/\/www.thrillist.com\/tech\/nation\/why-uber-wait-times-are-always-wrong."},{"key":"e_1_2_1_65_1","volume-title":"textcolorblackRidesharing Market Research Report","author":"Mobile Aurora","year":"2019","unstructured":"Aurora Mobile. 2019. textcolorblackRidesharing Market Research Report in 2019."},{"key":"e_1_2_1_66_1","doi-asserted-by":"publisher","DOI":"10.1145\/3494964"},{"key":"e_1_2_1_67_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3174035"},{"key":"e_1_2_1_68_1","doi-asserted-by":"publisher","DOI":"10.5038\/2375-0901.14.3.6"},{"key":"e_1_2_1_69_1","doi-asserted-by":"publisher","DOI":"10.1145\/3006386.3006387"},{"key":"e_1_2_1_70_1","doi-asserted-by":"publisher","DOI":"10.1145\/2818048.2820026"},{"key":"e_1_2_1_71_1","unstructured":"Reddit. 2024a. textcolorblackCan we do anything over wait time discrepancies? https:\/\/www.reddit.com\/r\/Lyft\/comments\/1ax8rt2\/can_we_do_anything_over_wait_time_discrepancies\/."},{"key":"e_1_2_1_72_1","unstructured":"Reddit. 2024b. textcolorblackUber problems - false wait time. https:\/\/www.reddit.com\/r\/washingtondc\/comments\/1bnt9f4\/uber_problems_false_wait_time\/."},{"key":"e_1_2_1_73_1","doi-asserted-by":"publisher","DOI":"10.1037\/h0077714"},{"key":"e_1_2_1_74_1","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.57.5.848"},{"key":"e_1_2_1_75_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2021.07.054"},{"key":"e_1_2_1_76_1","volume-title":"Syed Ishtiaque Ahmed, and Patrick Olivier.","author":"Saha Manika","year":"2022","unstructured":"Manika Saha, Delvin Varghese, Tom Bartindale, Shakuntala Haraksingh Thilsted, Syed Ishtiaque Ahmed, and Patrick Olivier. 2022. textcolorblackTowards Sustainable ICTD in Bangladesh: Understanding the Program and Policy Landscape and Its Implications for CSCW and HCI. textcolorblackProceedings of the ACM on Human-Computer Interaction, Vol. 6, CSCW1 (2022), 1--31."},{"key":"e_1_2_1_77_1","volume-title":"Forum Qualitative Sozialforschung\/Forum: Qualitative Social Research","volume":"12","author":"Saillard Elif Ku\u015f","year":"2011","unstructured":"Elif Ku\u015f Saillard. 2011. Systematic versus interpretive analysis with two CAQDAS packages: NVivo and MAXQDA. In Forum Qualitative Sozialforschung\/Forum: Qualitative Social Research, Vol. 12."},{"key":"e_1_2_1_78_1","doi-asserted-by":"publisher","DOI":"10.1145\/3491102.3502083"},{"key":"e_1_2_1_79_1","volume-title":"International Conference on Autonomous Agents and Multi-Agent Systems (AAMAS).","author":"Schumann Candice","year":"2020","unstructured":"Candice Schumann, Jeffrey Foster, Nicholas Mattei, and John Dickerson. 2020. textcolorblackWe need fairness and explainability in algorithmic hiring. In International Conference on Autonomous Agents and Multi-Agent Systems (AAMAS)."},{"key":"e_1_2_1_80_1","doi-asserted-by":"publisher","DOI":"10.1145\/3311957.3359467"},{"key":"e_1_2_1_81_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025856"},{"key":"e_1_2_1_82_1","volume-title":"Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing. 1210--1216","author":"Singh Vivek K","year":"2017","unstructured":"Vivek K Singh, Marie L Radford, Qianjia Huang, and Susan Furrer. 2017. \" They basically like destroyed the school one day\" On Newer App Features and Cyberbullying in Schools. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing. 1210--1216."},{"key":"e_1_2_1_83_1","doi-asserted-by":"publisher","DOI":"10.1145\/2702613.2702656"},{"key":"e_1_2_1_84_1","unstructured":"SueGarvz. 2023. textcolorblackInaccurate information when selecting a ride. https:\/\/www.reddit.com\/r\/Lyft\/comments\/15lgxb4\/inaccurate_information_when_selecting_a_ride\/."},{"key":"e_1_2_1_85_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3174054"},{"key":"e_1_2_1_86_1","unstructured":"Edward Tenner. 1997. Why things bite back: Technology and the revenge of unintended consequences. Vintage."},{"key":"e_1_2_1_87_1","doi-asserted-by":"publisher","DOI":"10.1145\/3448081"},{"key":"e_1_2_1_88_1","doi-asserted-by":"publisher","DOI":"10.1145\/3432200"},{"key":"e_1_2_1_89_1","doi-asserted-by":"publisher","DOI":"10.1007\/s42486-023-00125-w"},{"key":"e_1_2_1_90_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376813"},{"key":"e_1_2_1_91_1","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1145\/3191776","article-title":"BRAVO: Improving the rebalancing operation in bike sharing with rebalancing range prediction","volume":"2","author":"Wang Shuai","year":"2018","unstructured":"Shuai Wang, Tian He, Desheng Zhang, Yuanchao Shu, Yunhuai Liu, Yu Gu, Cong Liu, Haengju Lee, and Sang H Son. 2018. BRAVO: Improving the rebalancing operation in bike sharing with rebalancing range prediction. Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, Vol. 2, 1 (2018), 1--22.","journal-title":"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies"},{"key":"e_1_2_1_92_1","volume-title":"Taxi Drivers Build Their Own. Proceedings of the ACM on Human-Computer Interaction","volume":"3","author":"Wang Yi","year":"2019","unstructured":"Yi Wang. 2019. When DiDi Is Not Really A Choice in Small Chinese Cities, Taxi Drivers Build Their Own. Proceedings of the ACM on Human-Computer Interaction, Vol. 3, CSCW (2019), 1--30."},{"key":"e_1_2_1_93_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2021.103070"},{"key":"e_1_2_1_94_1","doi-asserted-by":"publisher","DOI":"10.1145\/2594368.2594382"},{"key":"e_1_2_1_95_1","doi-asserted-by":"publisher","DOI":"10.1007\/s12469-020-00229-x"},{"key":"e_1_2_1_96_1","unstructured":"Wikipedia. 2021. Mann--Whitney U test. https:\/\/en.wikipedia.org\/wiki\/Mann%E2%80%93Whitney_U_test."},{"key":"e_1_2_1_97_1","volume-title":"Proceedings of the ACM on Human-Computer Interaction","volume":"5","author":"Wong Richmond Y","year":"2021","unstructured":"Richmond Y Wong. 2021. textcolorblackTactics of Soft Resistance in User Experience Professionals' Values Work. Proceedings of the ACM on Human-Computer Interaction, Vol. 5, CSCW2 (2021), 1--28."},{"key":"e_1_2_1_98_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3174230"},{"key":"e_1_2_1_99_1","first-page":"1","article-title":"When Sharing Economy Meets IoT: Towards Fine-grained Urban Air Quality Monitoring through Mobile Crowdsensing on Bike-share System","volume":"4","author":"Wu Di","year":"2020","unstructured":"Di Wu, Tao Xiao, Xuewen Liao, Jie Luo, Chao Wu, Shigeng Zhang, Yong Li, and Yike Guo. 2020. When Sharing Economy Meets IoT: Towards Fine-grained Urban Air Quality Monitoring through Mobile Crowdsensing on Bike-share System. Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, Vol. 4, 2 (2020), 1--26.","journal-title":"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies"},{"key":"e_1_2_1_100_1","volume-title":"textcolorblackDelay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform. textcolorblackManagement Science","author":"Yu Qiuping","year":"2022","unstructured":"Qiuping Yu, Yiming Zhang, and Yong-Pin Zhou. 2022. textcolorblackDelay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform. textcolorblackManagement Science (2022)."},{"key":"e_1_2_1_101_1","doi-asserted-by":"publisher","DOI":"10.1145\/2339530.2339561"},{"key":"e_1_2_1_102_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-018-9322-4"},{"key":"e_1_2_1_103_1","doi-asserted-by":"publisher","DOI":"10.1145\/3161200"},{"key":"e_1_2_1_104_1","doi-asserted-by":"publisher","DOI":"10.1145\/3369839"},{"key":"e_1_2_1_105_1","doi-asserted-by":"publisher","DOI":"10.1080\/13675567.2021.1914563"},{"key":"e_1_2_1_106_1","doi-asserted-by":"publisher","DOI":"10.1145\/2307636.2307671"}],"container-title":["Proceedings of the ACM on Human-Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3710921","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3710921","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,21]],"date-time":"2025-08-21T09:19:52Z","timestamp":1755767992000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3710921"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,5,2]]},"references-count":106,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2025,5,2]]}},"alternative-id":["10.1145\/3710921"],"URL":"https:\/\/doi.org\/10.1145\/3710921","relation":{},"ISSN":["2573-0142"],"issn-type":[{"value":"2573-0142","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,5,2]]},"assertion":[{"value":"2025-05-02","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}