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This paper presents results from an exploratory study that investigated refugees' perceptions of initial services received upon migration - in the first six months of their arrival. In collaboration with a refugee settlement services provider, we engaged 12 newly-arrived refugees in a qualitative study that employed a photo-diary study and semi-structured interviews. Based on our findings, we present refugees' experiences over three phases: immediate services upon arrival (first day); initial-settlement experiences (first week); and ongoing settlement experiences (up to twelve months). 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