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While many human-robot interaction (HRI) studies focus on either quantitative or qualitative approaches, we advocate a mixed-method approach. This study investigated robot norm violations by implementing a scenario where a mobile manipulator robot and a human, in-person, carry out a physical, competitive task. Sixty-two participants were recruited and randomly assigned to either an experimental or a control condition (balanced for age\/gender). The scenario was a competitive scavenger hunt game where participants took turns with a robot. We investigated the robot behaviours\u2019 effects on trust, discomfort, competence, enjoyment, participant behaviour and physiological changes. The mixed-method approach integrated physiological measurements, behavioural observations and qualitative responses, thus offering a comprehensive account of HRI dynamics in the context of norm violations. Questionnaire results reveal significant shifts in human perceptions and attitudes when social norms are violated by robots, compared to a norm-compliant control condition. Specifically, trust and enjoyment decrease, discomfort increases and the robot\u2019s perceived competence is compromised. These findings are extended through additional analyses of participants\u2019 physiological changes, behaviours and responses to open-ended questions. Behavioural observations indicated increased verbal engagement and emotional responses, while physiological data showed elevated stress levels in the experimental group. Our study highlights the advantage of a mixed-methods approach combining different qualitative and quantitative data, providing a more comprehensive picture of participants\u2019 perceptions of a robot, and how they react and respond to robot norm violations.<\/jats:p>","DOI":"10.1145\/3719211","type":"journal-article","created":{"date-parts":[[2025,2,25]],"date-time":"2025-02-25T15:58:45Z","timestamp":1740499125000},"page":"1-32","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":6,"title":["Examining the Impact of Robot Norm Violations on Participants\u2019 Trust, Discomfort, Behaviour and Physiological Responses\u2014A Mixed Method Approach"],"prefix":"10.1145","volume":"14","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5605-808X","authenticated-orcid":false,"given":"Steven","family":"Lawrence","sequence":"first","affiliation":[{"name":"David R. 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