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To address this gap, we systematically reviewed 91 research articles published between 2000 and October 2024. Based on our review, we introduce a comprehensive framework that organizes the field along three key dimensions: personalization objects, attributes, and evaluation. Furthermore, we provide valuable insights for researchers and practitioners engaged in the study, design, and development of personalized passenger information systems and identify research opportunities to guide future advancements in the field.<\/jats:p>","DOI":"10.1145\/3721478","type":"journal-article","created":{"date-parts":[[2025,3,6]],"date-time":"2025-03-06T11:34:23Z","timestamp":1741260863000},"page":"1-38","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":10,"title":["Personalization in Public Transport Passenger Information Systems: A Systematic Review and Framework"],"prefix":"10.1145","volume":"57","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5724-6851","authenticated-orcid":false,"given":"Marloes","family":"Vredenborg","sequence":"first","affiliation":[{"name":"Information and Computing Sciences, Utrecht University, Utrecht, Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7134-233X","authenticated-orcid":false,"given":"Anouk","family":"van Kasteren","sequence":"additional","affiliation":[{"name":"Information and Computing Sciences, Utrecht University, Utrecht, Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8099-0515","authenticated-orcid":false,"given":"Judith","family":"Masthoff","sequence":"additional","affiliation":[{"name":"Information and Computing Sciences, Utrecht University, Utrecht, Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2025,4,4]]},"reference":[{"key":"e_1_3_3_2_2","first-page":"100","volume-title":"Proceedings of the International Conference on Smart Homes and Health Telematics","author":"Abdulrazak Bessam","year":"2022","unstructured":"Bessam Abdulrazak, Sahar Tahir, Souhail Maraoui, V\u00e9ronique Provencher, and Dany Baillargeon. 2022. 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