{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T05:05:40Z","timestamp":1750309540868,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":15,"publisher":"ACM","license":[{"start":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T00:00:00Z","timestamp":1740096000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2025,2,21]]},"DOI":"10.1145\/3728725.3728753","type":"proceedings-article","created":{"date-parts":[[2025,6,4]],"date-time":"2025-06-04T21:00:02Z","timestamp":1749070802000},"page":"178-183","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Research on Personalized Insurance Intelligent Customer Service Dialogue Generation Based on Large Language Models"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0009-0003-1264-7020","authenticated-orcid":false,"given":"Yuanhao","family":"Li","sequence":"first","affiliation":[{"name":"School of Finance, Lanzhou University of Finance and Economics, Lanzhou, Gansu, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-4755-0365","authenticated-orcid":false,"given":"Huilin","family":"Zhao","sequence":"additional","affiliation":[{"name":"School of Remote Sensing and Information Engineering, Wuhan University, Wuhan, Hubei, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-2309-860X","authenticated-orcid":false,"given":"Jiayu","family":"Lin","sequence":"additional","affiliation":[{"name":"School of Remote Sensing and Information Engineering, Wuhan University, Wuhan, Hubei, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0002-5114-2546","authenticated-orcid":false,"given":"Zijun","family":"Zhou","sequence":"additional","affiliation":[{"name":"School of Remote Sensing and Information Engineering, Wuhan University, Wuhan, Hubei, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-1852-1513","authenticated-orcid":false,"given":"Yuanchao","family":"Zhang","sequence":"additional","affiliation":[{"name":"School of Finance, Lanzhou University of Finance and Economics, Lanzhou, Gansu, China"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2025,6,3]]},"reference":[{"key":"e_1_3_3_1_1_2","first-page":"63","article-title":"2019. Application of \"AI + Insurance\" model in the era of insurance technology","volume":"5","author":"Tang J. C.","year":"2019","unstructured":"J. C. Tang and L. Liu. 2019. Application of \"AI + Insurance\" model in the era of insurance technology. Southwest Finance 5 (2019), 63\u201371.","journal-title":"Southwest Finance"},{"key":"e_1_3_3_1_2_2","volume-title":"Retrieved","author":"Anonymous","year":"2024","unstructured":"Anonymous. 2024. Development status of intelligent customer service products in insurance industry. (November 2024). Retrieved November 20, 2024 from https:\/\/www.woshipm.com\/pd\/5112834.html"},{"key":"e_1_3_3_1_3_2","volume-title":"Retrieved","author":"Tank Dunes Think","year":"2024","unstructured":"Dunes Think Tank. 2024. LLM-enhanced insurance customer service: Implementation status in 7 leading insurers. (November 2024). Retrieved November 21, 2024 from https:\/\/www.shaqiu.cn\/article\/qb3nYB8nLrAB"},{"key":"e_1_3_3_1_4_2","unstructured":"X. Yuan et al. 2024. Research and application of large model-based intelligent customer service system. International Journal of Emerging Technologies and Advanced Applications (2024)."},{"key":"e_1_3_3_1_5_2","unstructured":"H. Ma et al. 2024. Research on the application of artificial intelligence in commercial auto insurance. Journal of Artificial Intelligence Practice (2024)."},{"key":"e_1_3_3_1_6_2","doi-asserted-by":"publisher","DOI":"10.1109\/ICDSCA59871.2023.10393830"},{"key":"e_1_3_3_1_7_2","volume-title":"Construction of Intelligent Customer Service System Based on Multimedia and Artificial Agent Robot. In 2023 International Conference on Applied Physics and Computing (ICAPC). IEEE, 647\u2013651","author":"Li X.","year":"2023","unstructured":"X. Li. 2023. Construction of Intelligent Customer Service System Based on Multimedia and Artificial Agent Robot. In 2023 International Conference on Applied Physics and Computing (ICAPC). IEEE, 647\u2013651."},{"key":"e_1_3_3_1_8_2","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/2023.acl-short.133"},{"issue":"2","key":"e_1_3_3_1_9_2","first-page":"123","article-title":"2023. Text augmentation-based model for emotion recognition using transformers. Computers","volume":"74","author":"M. Fida","year":"2023","unstructured":"M. Fida et al. 2023. Text augmentation-based model for emotion recognition using transformers. Computers, Materials & Continua 74(2) (2023), 123\u2013145.","journal-title":"Materials & Continua"},{"key":"e_1_3_3_1_10_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10915-023-02271-w"},{"key":"e_1_3_3_1_11_2","first-page":"3","article-title":"2023. Text augmentation-based model for emotion recognition using transformers. Computers","volume":"76","author":"Mohammad F.","year":"2023","unstructured":"F. Mohammad, M. Khan, S. N. K. Marwat, et al. 2023. Text augmentation-based model for emotion recognition using transformers. Computers, Materials & Continua 76, 3 (2023), 3523\u20133547.","journal-title":"Materials & Continua"},{"key":"e_1_3_3_1_12_2","volume-title":"Dialoguellm: Context and emotion knowledge-tuned large language models for emotion recognition in conversations. arXiv preprint arXiv:2310.11374","author":"Zhang Y.","year":"2023","unstructured":"Y. Zhang, M. Wang, Y. Wu, et al. 2023. Dialoguellm: Context and emotion knowledge-tuned large language models for emotion recognition in conversations. arXiv preprint arXiv:2310.11374 (2023)."},{"key":"e_1_3_3_1_13_2","doi-asserted-by":"crossref","unstructured":"X. Hong Y. Gong V. Sethu et al. 2024. AER-LLM: Ambiguity-aware emotion recognition leveraging large language models. arXiv preprint arXiv:2409.18339 (2024).","DOI":"10.1109\/ICASSP49660.2025.10888198"},{"key":"e_1_3_3_1_14_2","volume-title":"CCKS2021 low-resource document information extraction dataset in insurance domain. (November 2021","author":"Cloud Alibaba","year":"2021","unstructured":"Alibaba Cloud. 2021. CCKS2021 low-resource document information extraction dataset in insurance domain. (November 2021). Retrieved November 22, 2024 from https:\/\/tianchi.aliyun.com\/dataset\/110099"},{"key":"e_1_3_3_1_15_2","volume-title":"Retrieved","author":"Baidu Inc.","year":"2024","unstructured":"Baidu Inc. 2024. 8000 insurance-related Q&A from Baidu knows. (November 2024). Retrieved November 24, 2024 from https:\/\/zhidao.baidu.com\/search?lm=0"}],"event":{"name":"GAIIS 2025: 2025 2nd International Conference on Generative Artificial Intelligence and Information Security","acronym":"GAIIS 2025","location":"Hangzhou China"},"container-title":["Proceedings of the 2025 2nd International Conference on Generative Artificial Intelligence and Information Security"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3728725.3728753","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3728725.3728753","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T01:18:36Z","timestamp":1750295916000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3728725.3728753"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,2,21]]},"references-count":15,"alternative-id":["10.1145\/3728725.3728753","10.1145\/3728725"],"URL":"https:\/\/doi.org\/10.1145\/3728725.3728753","relation":{},"subject":[],"published":{"date-parts":[[2025,2,21]]},"assertion":[{"value":"2025-06-03","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}