{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T15:32:50Z","timestamp":1776094370598,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":45,"publisher":"ACM","content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2025,10,7]]},"DOI":"10.1145\/3746175.3747196","type":"proceedings-article","created":{"date-parts":[[2025,10,6]],"date-time":"2025-10-06T16:36:38Z","timestamp":1759768598000},"page":"1-6","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":1,"title":["The Influence of Framing, Domain and Task Type on Trust in AI"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8304-8680","authenticated-orcid":false,"given":"Stefano","family":"Guidi","sequence":"first","affiliation":[{"name":"DISPOC, University of Siena, Siena, Italy"}]},{"ORCID":"https:\/\/orcid.org\/0009-0007-2519-148X","authenticated-orcid":false,"given":"Lorenzo","family":"Reina","sequence":"additional","affiliation":[{"name":"DISPOC, University of Siena, Siena, Italy"}]},{"ORCID":"https:\/\/orcid.org\/0009-0005-2259-529X","authenticated-orcid":false,"given":"Francesco","family":"Curr\u00f2","sequence":"additional","affiliation":[{"name":"DISPOC, University of Siena, Siena, Italy"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6690-6591","authenticated-orcid":false,"given":"Enrico","family":"Cipriani","sequence":"additional","affiliation":[{"name":"DII, University of Pisa, Pisa, Italy"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4189-7585","authenticated-orcid":false,"given":"Simone","family":"Grassini","sequence":"additional","affiliation":[{"name":"DPS, University of Bergen, Bergen, Norway"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2040-3507","authenticated-orcid":false,"given":"Oronzo","family":"Parlangeli","sequence":"additional","affiliation":[{"name":"DISPOC, University of Siena, Siena, Italy"}]}],"member":"320","published-online":{"date-parts":[[2025,10,6]]},"reference":[{"key":"e_1_3_3_2_2_2","doi-asserted-by":"publisher","unstructured":"Amina Adadi and Mohammed Berrada. 2018. Peeking Inside the Black-Box: A Survey on Explainable Artificial Intelligence (XAI). IEEE Access 6 (2018) 52138\u201352160. 10.1109\/ACCESS.2018.2870052","DOI":"10.1109\/ACCESS.2018.2870052"},{"key":"e_1_3_3_2_3_2","doi-asserted-by":"publisher","unstructured":"Ankur Aggarwal. 2025. Evolution of recommendation systems in the age of Generative AI. International Journal of Science and Research Archive 14 1 (Jan. 2025) 485\u2013492. 10.30574\/ijsra.2025.14.1.0061","DOI":"10.30574\/ijsra.2025.14.1.0061"},{"key":"e_1_3_3_2_4_2","doi-asserted-by":"publisher","unstructured":"Matthew\u00a0O. Ayemowa Roliana Ibrahim and Muhammad\u00a0Murad Khan. 2024. Analysis of Recommender System Using Generative Artificial Intelligence: A Systematic Literature Review. IEEE Access 12 (2024) 87742\u201387766. 10.1109\/ACCESS.2024.3416962","DOI":"10.1109\/ACCESS.2024.3416962"},{"key":"e_1_3_3_2_5_2","doi-asserted-by":"publisher","unstructured":"Ajay Bandi Pydi Venkata Satya\u00a0Ramesh Adapa and Yudu Eswar Vinay Pratap\u00a0Kumar Kuchi. 2023. The Power of Generative AI: A Review of Requirements Models Input\u2013Output Formats Evaluation Metrics and Challenges. Future Internet 15 8 (July 2023) 260. 10.3390\/fi15080260","DOI":"10.3390\/fi15080260"},{"key":"e_1_3_3_2_6_2","doi-asserted-by":"publisher","unstructured":"Alejandro Barredo\u00a0Arrieta Natalia D\u00edaz-Rodr\u00edguez Javier Del\u00a0Ser Adrien Bennetot Siham Tabik Alberto Barbado Salvador Garcia Sergio Gil-Lopez Daniel Molina Richard Benjamins Raja Chatila and Francisco Herrera. 2020. Explainable Artificial Intelligence (XAI): Concepts taxonomies opportunities and challenges toward responsible AI. Information Fusion 58 (June 2020) 82\u2013115. 10.1016\/j.inffus.2019.12.012","DOI":"10.1016\/j.inffus.2019.12.012"},{"key":"e_1_3_3_2_7_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-70284-130"},{"key":"e_1_3_3_2_8_2","doi-asserted-by":"publisher","unstructured":"Yihan Cao Siyu Li Yixin Liu Zhiling Yan Yutong Dai Philip\u00a0S. Yu and Lichao Sun. 2023. A Comprehensive Survey of AI-Generated Content (AIGC): A History of Generative AI from GAN to ChatGPT. 10.48550\/ARXIV.2303.04226Version Number: 1.","DOI":"10.48550\/ARXIV.2303.04226"},{"key":"e_1_3_3_2_9_2","doi-asserted-by":"publisher","unstructured":"Davide Castelvecchi. 2016. Can we open the black box of AI? Nature 538 7623 (Oct. 2016) 20\u201323. 10.1038\/538020a","DOI":"10.1038\/538020a"},{"key":"e_1_3_3_2_10_2","doi-asserted-by":"publisher","unstructured":"Stephen Cave and Kanta Dihal. 2019. Hopes and fears for intelligent machines in fiction and reality. Nature Machine Intelligence 1 2 (Feb. 2019) 74\u201378. 10.1038\/s42256-019-0020-9","DOI":"10.1038\/s42256-019-0020-9"},{"key":"e_1_3_3_2_11_2","doi-asserted-by":"publisher","unstructured":"Sandy\u00a0C. Chen and Gurpreet\u00a0S. Dhillon. 2003. Interpreting dimensions of consumer trust in e-commerce. Information Technology and Management 4 2\/3 (2003) 303\u2013318. 10.1023\/A:1022962631249","DOI":"10.1023\/A:1022962631249"},{"key":"e_1_3_3_2_12_2","doi-asserted-by":"publisher","unstructured":"Oscar\u00a0Hengxuan Chi Shizhen Jia Yafang Li and Dogan Gursoy. 2021. Developing a formative scale to measure consumers\u2019 trust toward interaction with artificially intelligent (AI) social robots in service delivery. Computers in Human Behavior 118 (May 2021) 106700. 10.1016\/j.chb.2021.106700","DOI":"10.1016\/j.chb.2021.106700"},{"key":"e_1_3_3_2_13_2","doi-asserted-by":"publisher","unstructured":"Hyesun Choung Prabu David and Arun Ross. 2023. Trust in AI and Its Role in the Acceptance of AI Technologies. International Journal of Human\u2013Computer Interaction 39 9 (May 2023) 1727\u20131739. 10.1080\/10447318.2022.2050543","DOI":"10.1080\/10447318.2022.2050543"},{"key":"e_1_3_3_2_14_2","doi-asserted-by":"publisher","unstructured":"Massilva Dekkal Manon Arcand Sandrine Prom\u00a0Tep Lova Rajaobelina and Line Ricard. 2024. Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech. Journal of Financial Services Marketing 29 3 (Sept. 2024) 699\u2013728. 10.1057\/s41264-023-00230-y","DOI":"10.1057\/s41264-023-00230-y"},{"key":"e_1_3_3_2_15_2","doi-asserted-by":"publisher","DOI":"10.1145\/3453187.3453316"},{"key":"e_1_3_3_2_16_2","doi-asserted-by":"publisher","unstructured":"Ethan Fast and Eric Horvitz. 2017. Long-Term Trends in the Public Perception of Artificial Intelligence. Proceedings of the AAAI Conference on Artificial Intelligence 31 1 (Feb. 2017). 10.1609\/aaai.v31i1.10635","DOI":"10.1609\/aaai.v31i1.10635"},{"key":"e_1_3_3_2_17_2","doi-asserted-by":"publisher","unstructured":"Andrea Ferrario Michele Loi and Eleonora Vigan\u00f2. 2020. In AI We Trust Incrementally: a Multi-layer Model of Trust to Analyze Human-Artificial Intelligence Interactions. Philosophy & Technology 33 3 (Sept. 2020) 523\u2013539. 10.1007\/s13347-019-00378-3","DOI":"10.1007\/s13347-019-00378-3"},{"key":"e_1_3_3_2_18_2","doi-asserted-by":"publisher","unstructured":"Gefen Karahanna and Straub. 2003. Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly 27 1 (2003) 51. 10.2307\/30036519","DOI":"10.2307\/30036519"},{"key":"e_1_3_3_2_19_2","doi-asserted-by":"publisher","unstructured":"David Gefen. 2000. E-commerce: the role of familiarity and trust. Omega 28 6 (Dec. 2000) 725\u2013737. 10.1016\/S0305-0483(00)00021-9","DOI":"10.1016\/S0305-0483(00)00021-9"},{"key":"e_1_3_3_2_20_2","doi-asserted-by":"publisher","unstructured":"Ashish Ghosh Debasrita Chakraborty and Anwesha Law. 2018. Artificial intelligence in Internet of things. CAAI Transactions on Intelligence Technology 3 4 (Dec. 2018) 208\u2013218. 10.1049\/trit.2018.1008","DOI":"10.1049\/trit.2018.1008"},{"key":"e_1_3_3_2_21_2","doi-asserted-by":"publisher","unstructured":"R. Gulati. 1995. DOES FAMILIARITY BREED TRUST? THE IMPLICATIONS OF REPEATED TIES FOR CONTRACTUAL CHOICE IN ALLIANCES. Academy of Management Journal 38 1 (Feb. 1995) 85\u2013112. 10.2307\/256729","DOI":"10.2307\/256729"},{"key":"e_1_3_3_2_22_2","doi-asserted-by":"publisher","unstructured":"Kevin\u00a0Anthony Hoff and Masooda Bashir. 2015. Trust in Automation: Integrating Empirical Evidence on Factors That Influence Trust. Human Factors: The Journal of the Human Factors and Ergonomics Society 57 3 (May 2015) 407\u2013434. 10.1177\/0018720814547570","DOI":"10.1177\/0018720814547570"},{"key":"e_1_3_3_2_23_2","doi-asserted-by":"publisher","unstructured":"Davinder Kaur Suleyman Uslu Kaley\u00a0J. Rittichier and Arjan Durresi. 2023. Trustworthy Artificial Intelligence: A Review. Comput. Surveys 55 2 (Feb. 2023) 1\u201338. 10.1145\/3491209","DOI":"10.1145\/3491209"},{"key":"e_1_3_3_2_24_2","doi-asserted-by":"publisher","unstructured":"Hisham\u00a0O. Khogali and Samir Mekid. 2023. The blended future of automation and AI: Examining some long-term societal and ethical impact features. Technology in Society 73 (May 2023) 102232. 10.1016\/j.techsoc.2023.102232","DOI":"10.1016\/j.techsoc.2023.102232"},{"key":"e_1_3_3_2_25_2","doi-asserted-by":"publisher","unstructured":"J.\u00a0D. Lee and K.\u00a0A. See. 2004. Trust in Automation: Designing for Appropriate Reliance. Human Factors: The Journal of the Human Factors and Ergonomics Society 46 1 (Jan. 2004) 50\u201380. 10.1518\/hfes.46.1.5030392","DOI":"10.1518\/hfes.46.1.5030392"},{"key":"e_1_3_3_2_26_2","doi-asserted-by":"publisher","unstructured":"Roger\u00a0C. Mayer James\u00a0H. Davis and F.\u00a0David Schoorman. 1995. An Integrative Model of Organizational Trust. The Academy of Management Review 20 3 (July 1995) 709. 10.2307\/258792","DOI":"10.2307\/258792"},{"key":"e_1_3_3_2_27_2","doi-asserted-by":"publisher","unstructured":"Tim Miller. 2019. Explanation in artificial intelligence: Insights from the social sciences. Artificial Intelligence 267 (Feb. 2019) 1\u201338. 10.1016\/j.artint.2018.07.007","DOI":"10.1016\/j.artint.2018.07.007"},{"key":"e_1_3_3_2_28_2","doi-asserted-by":"publisher","unstructured":"Rania\u00a0Badr Mostafa and Tamara Kasamani. 2022. Antecedents and consequences of chatbot initial trust. European Journal of Marketing 56 6 (June 2022) 1748\u20131771. 10.1108\/EJM-02-2020-0084","DOI":"10.1108\/EJM-02-2020-0084"},{"key":"e_1_3_3_2_29_2","unstructured":"Gina Neff. 2016. Talking to Bots: Symbiotic Agency and the Case of Tay. (2016)."},{"key":"e_1_3_3_2_30_2","doi-asserted-by":"publisher","unstructured":"Nessrine Omrani Giorgia Rivieccio Ugo Fiore Francesco Schiavone and Sergio\u00a0Garcia Agreda. 2022. To trust or not to trust? An assessment of trust in AI-based systems: Concerns ethics and contexts. Technological Forecasting and Social Change 181 (Aug. 2022) 121763. 10.1016\/j.techfore.2022.121763","DOI":"10.1016\/j.techfore.2022.121763"},{"key":"e_1_3_3_2_31_2","doi-asserted-by":"publisher","unstructured":"Sangwon Park. 2020. Multifaceted trust in tourism service robots. Annals of Tourism Research 81 (March 2020) 102888. 10.1016\/j.annals.2020.102888","DOI":"10.1016\/j.annals.2020.102888"},{"key":"e_1_3_3_2_32_2","doi-asserted-by":"publisher","unstructured":"Pat Pataranutaporn Ruby Liu Ed Finn and Pattie Maes. 2023. Influencing human\u2013AI interaction by priming beliefs about AI can increase perceived trustworthiness empathy and effectiveness. Nature Machine Intelligence 5 10 (Oct. 2023) 1076\u20131086. 10.1038\/s42256-023-00720-7","DOI":"10.1038\/s42256-023-00720-7"},{"key":"e_1_3_3_2_33_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-77943-613"},{"key":"e_1_3_3_2_34_2","doi-asserted-by":"publisher","unstructured":"Laura Sartori and Giulia Bocca. 2023. Minding the gap(s): public perceptions of AI and socio-technical imaginaries. AI & SOCIETY 38 2 (April 2023) 443\u2013458. 10.1007\/s00146-022-01422-1","DOI":"10.1007\/s00146-022-01422-1"},{"key":"e_1_3_3_2_35_2","doi-asserted-by":"publisher","unstructured":"Katie Seaborn Norihisa\u00a0P. Miyake Peter Pennefather and Mihoko Otake-Matsuura. 2022. Voice in Human\u2013Agent Interaction: A Survey. Comput. Surveys 54 4 (May 2022) 1\u201343. 10.1145\/3386867","DOI":"10.1145\/3386867"},{"key":"e_1_3_3_2_36_2","doi-asserted-by":"publisher","unstructured":"Chun Shao and K.\u00a0Hazel Kwon. 2021. Hello Alexa! Exploring effects of motivational factors and social presence on satisfaction with <span style=\"font-variant:small-caps;\">artificial intelligence<\/span> \u2010enabled gadgets. Human Behavior and Emerging Technologies 3 5 (Dec. 2021) 978\u2013988. 10.1002\/hbe2.293","DOI":"10.1002\/hbe2.293"},{"key":"e_1_3_3_2_37_2","doi-asserted-by":"publisher","unstructured":"Christoph Treude and Margaret-Anne Storey. 2025. Generative AI and Empirical Software Engineering: A Paradigm Shift. 10.48550\/ARXIV.2502.08108Version Number: 1.","DOI":"10.48550\/ARXIV.2502.08108"},{"key":"e_1_3_3_2_38_2","doi-asserted-by":"publisher","DOI":"10.1145\/3491101.3519772"},{"key":"e_1_3_3_2_39_2","doi-asserted-by":"publisher","unstructured":"Warren\u00a0J. Von\u00a0Eschenbach. 2021. Transparency and the Black Box Problem: Why We Do Not Trust AI. Philosophy & Technology 34 4 (Dec. 2021) 1607\u20131622. 10.1007\/s13347-021-00477-0","DOI":"10.1007\/s13347-021-00477-0"},{"key":"e_1_3_3_2_40_2","doi-asserted-by":"publisher","unstructured":"Weiyu Wang and Keng Siau. 2019. Artificial Intelligence Machine Learning Automation Robotics Future of Work and Future of Humanity: A Review and Research Agenda. Journal of Database Management 30 1 (Jan. 2019) 61\u201379. 10.4018\/JDM.2019010104","DOI":"10.4018\/JDM.2019010104"},{"key":"e_1_3_3_2_41_2","doi-asserted-by":"publisher","DOI":"10.1145\/3441000.3441074"},{"key":"e_1_3_3_2_42_2","doi-asserted-by":"publisher","unstructured":"Zheng Yan Yan Dong Valtteri Niemi and Guoliang Yu. 2013. Exploring trust of mobile applications based on user behaviors: an empirical study. Journal of Applied Social Psychology 43 3 (March 2013) 638\u2013659. 10.1111\/j.1559-1816.2013.01044.x","DOI":"10.1111\/j.1559-1816.2013.01044.x"},{"key":"e_1_3_3_2_43_2","doi-asserted-by":"publisher","unstructured":"Ruoxin Yang Sisheng Li Yawei Qi Jiali Liu Qinghua He and Haichao Zhao. 2025. Unveiling users\u2019 algorithm trust: The role of task objectivity time pressure and cognitive load. Computers in Human Behavior Reports 18 (May 2025) 100667. 10.1016\/j.chbr.2025.100667","DOI":"10.1016\/j.chbr.2025.100667"},{"key":"e_1_3_3_2_44_2","doi-asserted-by":"publisher","unstructured":"Robert\u00a0B. Zajonc. 1968. Attitudinal effects of mere exposure. Journal of Personality and Social Psychology 9 2 Pt.2 (1968) 1\u201327. 10.1037\/h0025848","DOI":"10.1037\/h0025848"},{"key":"e_1_3_3_2_45_2","doi-asserted-by":"publisher","unstructured":"Carlos Zednik. 2021. Solving the Black Box Problem: A Normative Framework for Explainable Artificial Intelligence. Philosophy & Technology 34 2 (June 2021) 265\u2013288. 10.1007\/s13347-019-00382-7","DOI":"10.1007\/s13347-019-00382-7"},{"key":"e_1_3_3_2_46_2","doi-asserted-by":"publisher","unstructured":"Ping Zhang Lina Li and Syracuse University. 2005. The Intellectual Development of Human-Computer Interaction Research: A Critical Assessment of the MIS Literature (1990-2002). Journal of the Association for Information Systems 6 11 (Nov. 2005) 227\u2013292. 10.17705\/1jais.00070","DOI":"10.17705\/1jais.00070"}],"event":{"name":"ECCE 2025: 36th Annual Conference of the European Association of Cognitive Ergonomics","location":"Tallinn Estonia","acronym":"ECCE 2025"},"container-title":["Proceedings of the 36th Annual Conference of the European Association of Cognitive Ergonomics"],"original-title":[],"deposited":{"date-parts":[[2025,10,6]],"date-time":"2025-10-06T16:36:54Z","timestamp":1759768614000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3746175.3747196"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,10,6]]},"references-count":45,"alternative-id":["10.1145\/3746175.3747196","10.1145\/3746175"],"URL":"https:\/\/doi.org\/10.1145\/3746175.3747196","relation":{},"subject":[],"published":{"date-parts":[[2025,10,6]]},"assertion":[{"value":"2025-10-06","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}