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Inspired by restorative justice practices, SnuggleSense guides survivors through reflective questions, offers personalized recommendations from similar survivors, and visualizes plans using interactive sticky notes. A controlled experiment demonstrates that SnuggleSense significantly enhances sensemaking compared to an unstructured process of making sense of the harm. We argue that SnuggleSense fosters community awareness, cultivates a supportive survivor network, and promotes a restorative justice-oriented approach toward restoration and healing. We also discuss design insights, such as tailoring informational support and providing guidance while preserving survivors' agency.<\/jats:p>","DOI":"10.1145\/3757425","type":"journal-article","created":{"date-parts":[[2025,10,16]],"date-time":"2025-10-16T17:06:01Z","timestamp":1760634361000},"page":"1-27","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["SnuggleSense: Empowering Online Harm Survivors Through a Structured Sensemaking Process"],"prefix":"10.1145","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0009-0004-5889-1376","authenticated-orcid":false,"given":"Sijia","family":"Xiao","sequence":"first","affiliation":[{"name":"Carnegie Mellon University, Pittsburgh, PA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0007-5643-6435","authenticated-orcid":false,"given":"Haodi","family":"Zou","sequence":"additional","affiliation":[{"name":"University of California, San Diego, San Diego, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-2131-0099","authenticated-orcid":false,"given":"Amy","family":"Mathews","sequence":"additional","affiliation":[{"name":"University of California, Berkeley, Berkeley, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-0858-0764","authenticated-orcid":false,"given":"Jingshu","family":"Rui","sequence":"additional","affiliation":[{"name":"University of California, Berkeley, Berkeley, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7191-0026","authenticated-orcid":false,"given":"Coye","family":"Cheshire","sequence":"additional","affiliation":[{"name":"School of Information, University of California, Berkeley, Berkeley, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1237-5814","authenticated-orcid":false,"given":"Niloufar","family":"Salehi","sequence":"additional","affiliation":[{"name":"University of California, Berkeley, Berkeley, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2025,10,16]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.2298\/TEM1101005A"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/3359237"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/3449201"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/2998181.2998243"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/3610086"},{"key":"e_1_2_1_6_1","doi-asserted-by":"crossref","unstructured":"Lindsay Blackwell Tianying Chen Sarita Schoenebeck and Cliff Lampe. 2018. 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