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Through in-depth interviews and visual elicitation methods with 18 diverse U.S. participants, our study reveals how marginalized identities shape mental health care-seeking journeys, often characterized by\n            <jats:italic toggle=\"yes\">low aspirations<\/jats:italic>\n            and\n            <jats:italic toggle=\"yes\">passive care-seeking<\/jats:italic>\n            influenced by lived experiences of marginalization. However, we found the transformative function of ''\n            <jats:italic toggle=\"yes\">care encounters<\/jats:italic>\n            ''-serendipitous interactions with mental health resources that occur when individuals are not actively seeking support. These encounters serve as critical turning points, catalyzing shifts in aspiration and enabling more proactive care-seeking behaviors. Our analysis identifies both the infrastructural conditions that enable transformative care encounters and the\n            <jats:italic toggle=\"yes\">aspiration breakdowns<\/jats:italic>\n            that impede care-seeking processes. This work makes conceptual contributions by supplementing traditional motivation-based care-seeking models with a reconceptualization of ''care encounters'' that accounts for the infrastructural and serendipitous nature of mental health access. We advance understanding of how marginalized identity uniquely influences care-seeking behaviors while providing actionable design implications for embedding technology-mediated ''care encounters'' into socio-technical interventions that can better support mental health care access for vulnerable populations.\n          <\/jats:p>","DOI":"10.1145\/3757439","type":"journal-article","created":{"date-parts":[[2025,10,16]],"date-time":"2025-10-16T17:06:01Z","timestamp":1760634361000},"page":"1-25","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["\"When I Lost It, They Dragged Me Out\": How\n            <i>Care Encounters<\/i>\n            Empower Marginalized Young Adults' Mental Health Aspiration and Care-Seeking"],"prefix":"10.1145","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5398-1485","authenticated-orcid":false,"given":"Jiaying","family":"Liu","sequence":"first","affiliation":[{"name":"School of Information, University of Texas at Austin, Austin, TX, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1130-0012","authenticated-orcid":false,"given":"Yan","family":"Zhang","sequence":"additional","affiliation":[{"name":"School of Information, University of Texas at Austin, Austin, TX, USA"}]}],"member":"320","published-online":{"date-parts":[[2025,10,16]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1891\/0886-6708.VV-D-18-00148"},{"key":"e_1_2_1_2_1","volume-title":"The theory of planned behavior. 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