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This work investigates the effects of five communicative trust repair strategies (apology, denial, explanation, compensation, and silence) on participants\u2019 trust in the robot, following trust violations of two kinds (moral and performance violation). In an online between-subjects experiment, participants engaged in a collaborative task with a robot that repeatedly committed trust violating acts and responded with a repair message. The findings indicate the higher severity of moral violations on moral trust and willingness to collaborate in the future, with compensation showing to be the most effective repair strategy, enhancing trust and willingness to collaborate, while also reducing discomfort. This work advances the understanding of trust relationships in collaborative HRI contexts.<\/jats:p>","DOI":"10.1145\/3767729","type":"journal-article","created":{"date-parts":[[2025,9,15]],"date-time":"2025-09-15T13:48:39Z","timestamp":1757944119000},"page":"1-34","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":1,"title":["A Robot Should Compensate for Its Mistakes: An Exploration of the Dynamics of Trust Violation and Repair Strategies in Human-Robot Collaboration"],"prefix":"10.1145","volume":"15","author":[{"ORCID":"https:\/\/orcid.org\/0009-0007-1994-5599","authenticated-orcid":false,"given":"Timea Noemi","family":"Nagy","sequence":"first","affiliation":[{"name":"Faculty of Behavioral Sciences, Utrecht University, Utrecht, Netherlands"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5268-0197","authenticated-orcid":false,"given":"Zahra","family":"Rezaei Khavas","sequence":"additional","affiliation":[{"name":"Electrical and Computer Engineering, University of Massachusetts Lowell,\u00a0Lowell, Massachusetts, USA and Computer Science, University of Massachusetts Lowell, Lowell, Massachusetts, USA"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-8792-5491","authenticated-orcid":false,"given":"Monish Reddy","family":"Kotturu","sequence":"additional","affiliation":[{"name":"Miner School of Computer and Information Sciences, University of Massachusetts Lowell, Milford, Massachusetts, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5896-2884","authenticated-orcid":false,"given":"Baptist","family":"Liefooghe","sequence":"additional","affiliation":[{"name":"Faculty of Social Sciences, Utrecht University, Utrecht, Netherlands"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8066-156X","authenticated-orcid":false,"given":"Paul","family":"Robinette","sequence":"additional","affiliation":[{"name":"Electrical and Computer Engineering, University of Massachusetts Lowell, Lowell,\u00a0Massachusetts, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6152-552X","authenticated-orcid":false,"given":"Maartje","family":"De Graaf","sequence":"additional","affiliation":[{"name":"Information and Computing Sciences, Faculty of Science, Utrecht University, Utrecht, Netherlands"}]}],"member":"320","published-online":{"date-parts":[[2025,10,28]]},"reference":[{"key":"e_1_3_1_2_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.apergo.2020.103350"},{"key":"e_1_3_1_3_2","doi-asserted-by":"publisher","DOI":"10.1145\/3610977.3634948"},{"key":"e_1_3_1_4_2","doi-asserted-by":"publisher","DOI":"10.1145\/3181671"},{"key":"e_1_3_1_5_2","doi-asserted-by":"publisher","DOI":"10.1080\/1359432X.2019.1620328"},{"key":"e_1_3_1_6_2","doi-asserted-by":"publisher","DOI":"10.1515\/pjbr-2019-0028"},{"key":"e_1_3_1_7_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-43506-0_47"},{"key":"e_1_3_1_8_2","unstructured":"David Cameron Ee Jing Loh Adriel Chua Emily Collins Jonathan M. 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