{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,1]],"date-time":"2026-06-01T16:02:08Z","timestamp":1780329728364,"version":"3.54.1"},"publisher-location":"New York, NY, USA","reference-count":57,"publisher":"ACM","license":[{"start":{"date-parts":[[2026,6,7]],"date-time":"2026-06-07T00:00:00Z","timestamp":1780790400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/legalcode"}],"funder":[{"DOI":"10.13039\/501100017569","name":"Dutch Railways","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100017569","id-type":"DOI","asserted-by":"publisher"}]},{"name":"Land Salzburg","award":["0204-WISS\/263\/6-6022"],"award-info":[{"award-number":["0204-WISS\/263\/6-6022"]}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2026,6,8]]},"DOI":"10.1145\/3774935.3806780","type":"proceedings-article","created":{"date-parts":[[2026,6,1]],"date-time":"2026-06-01T14:44:13Z","timestamp":1780325053000},"page":"30-39","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Does Tone Matter? Exploring Context-Aware Explanations in Route Recommendations"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5724-6851","authenticated-orcid":false,"given":"Marloes","family":"Vredenborg","sequence":"first","affiliation":[{"name":"Information and Computing Sciences, Utrecht University, Utrecht, Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0146-8444","authenticated-orcid":false,"given":"Marit","family":"Bentvelzen","sequence":"additional","affiliation":[{"name":"Information and Computing Sciences, Utrecht University, Utrecht, Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5724-1137","authenticated-orcid":false,"given":"Christine","family":"Bauer","sequence":"additional","affiliation":[{"name":"Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Salzburg, Austria"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8099-0515","authenticated-orcid":false,"given":"Judith","family":"Masthoff","sequence":"additional","affiliation":[{"name":"Information and Computing Sciences, Utrecht University, Utrecht, Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2026,6,7]]},"reference":[{"key":"e_1_3_3_3_2_2","doi-asserted-by":"publisher","unstructured":"Gediminas Adomavicius and Alexander Tuzhilin. 2005. Toward the Next Generation of Recommender Systems: A Survey of the State-of-the-Art and Possible Extensions. IEEE Transactions on Knowledge and Data Engineering 17 6 (2005) 734\u2013749. 10.1109\/TKDE.2005.99","DOI":"10.1109\/TKDE.2005.99"},{"key":"e_1_3_3_3_3_2","volume-title":"SPSS Statistics Version 22: A Practical Guide","author":"Allen Peter","year":"2014","unstructured":"Peter Allen, Kellie Bennett, and Brody Heritage. 2014. SPSS Statistics Version 22: A Practical Guide. Cengage Learning, Victoria, Australia."},{"key":"e_1_3_3_3_4_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-58147-3_15"},{"key":"e_1_3_3_3_5_2","doi-asserted-by":"publisher","unstructured":"Gabriela Beir\u00e3o and JA\u00a0Sarsfield Cabral. 2007. Understanding Attitudes Towards Public Transport and Private Car: A Qualitative Study. Transport Policy 14 6 (2007) 478\u2013489. 10.1016\/j.tranpol.2007.04.009","DOI":"10.1016\/j.tranpol.2007.04.009"},{"key":"e_1_3_3_3_6_2","doi-asserted-by":"publisher","unstructured":"Candace Brakewood Sean Barbeau and Kari Watkins. 2014. An Experiment Evaluating the Impacts of Real-Time Transit Information on Bus Riders inTampa Florida. Transportation Research Part A: Policy and Practice 69 (2014) 409\u2013422. 10.1016\/j.tra.2014.09.003","DOI":"10.1016\/j.tra.2014.09.003"},{"key":"e_1_3_3_3_7_2","first-page":"551","volume-title":"Handbook of Communication and Social Interaction Skills","author":"Burleson Brant\u00a0R","year":"2003","unstructured":"Brant\u00a0R Burleson. 2003. Emotional Support Skills. In Handbook of Communication and Social Interaction Skills. Routledge, New York, NY, USA, Chapter\u00a014, 551\u2013594."},{"key":"e_1_3_3_3_8_2","doi-asserted-by":"publisher","unstructured":"Erik Cambria Lorenzo Malandri Fabio Mercorio Mario Mezzanzanica and Navid Nobani. 2023. A Survey on XAI and Natural Language Explanations. Information Processing & Management 60 1 Article 103111 (Jan. 2023) 16\u00a0pages. 10.1016\/j.ipm.2022.103111","DOI":"10.1016\/j.ipm.2022.103111"},{"key":"e_1_3_3_3_9_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-13287-2_3"},{"key":"e_1_3_3_3_10_2","doi-asserted-by":"publisher","DOI":"10.1145\/3503252.3531304"},{"key":"e_1_3_3_3_11_2","doi-asserted-by":"publisher","DOI":"10.1145\/3349537.3351901"},{"key":"e_1_3_3_3_12_2","doi-asserted-by":"publisher","unstructured":"Jessica\u00a0L Collett and Ellen Childs. 2011. Minding the Gap: Meaning Affect and the Potential Shortcomings of Vignettes. Social Science Research 40 2 (2011) 513\u2013522. 10.1016\/j.ssresearch.2010.08.008","DOI":"10.1016\/j.ssresearch.2010.08.008"},{"key":"e_1_3_3_3_13_2","doi-asserted-by":"publisher","unstructured":"Luigi Dell\u2019Olio Angel Ibeas and Patricia Cecin. 2011. The Quality of Service Desired by Public Transport Users. Transport Policy 18 1 (2011) 217\u2013227. 10.1016\/j.tranpol.2010.08.005","DOI":"10.1016\/j.tranpol.2010.08.005"},{"key":"e_1_3_3_3_14_2","doi-asserted-by":"publisher","unstructured":"Arkadiusz Drabicki Oded Cats Rafa\u0142 Kucharski Achille Fonzone and Andrzej Szarata. 2023. Should I Stay or Should I Board? Willingness to Wait With Real-Time Crowding Information in Urban Public Transport. Research in Transportation Business & Management 47 Article 100963 (2023) 13\u00a0pages. 10.1016\/j.rtbm.2023.100963","DOI":"10.1016\/j.rtbm.2023.100963"},{"key":"e_1_3_3_3_15_2","doi-asserted-by":"publisher","unstructured":"Kaja\u00a0Solland Egset and Trond Nordfj\u00e6rn. 2019. The Role of Transport Priorities Transport Attitudes and Situational Factors for Sustainable Transport Mode Use in Wintertime. Transportation Research Part F: Traffic Psychology and Behaviour 62 (2019) 473\u2013482. 10.1016\/j.trf.2019.02.003","DOI":"10.1016\/j.trf.2019.02.003"},{"key":"e_1_3_3_3_16_2","doi-asserted-by":"crossref","unstructured":"Jacquelyn\u00a0H Flaskerud. 1979. Use of Vignettes to Elicit Responses Toward Broad Concepts. Nursing Research 28 4 (1979) 210\u2013211.","DOI":"10.1097\/00006199-197907000-00004"},{"key":"e_1_3_3_3_17_2","doi-asserted-by":"publisher","unstructured":"Fatih Gedikli Dietmar Jannach and Mouzhi Ge. 2014. How Should I Explain? A Comparison Of Different Explanation Types for Recommender Systems. International Journal of Human-Computer Studies 72 4 (2014) 367\u2013382. 10.1016\/j.ijhcs.2013.12.007","DOI":"10.1016\/j.ijhcs.2013.12.007"},{"key":"e_1_3_3_3_18_2","doi-asserted-by":"publisher","unstructured":"Samuel\u00a0D Gosling Peter\u00a0J Rentfrow and William\u00a0B Swann\u00a0Jr. 2003. A Very Brief Measure of the Big-Five Personality Domains. Journal of Research in Personality 37 6 (2003) 504\u2013528. 10.1016\/S0092-6566(03)00046-1","DOI":"10.1016\/S0092-6566(03)00046-1"},{"key":"e_1_3_3_3_19_2","doi-asserted-by":"publisher","unstructured":"Elise Grison Jean-Marie Burkhardt and Val\u00e9rie Gyselinck. 2017. How Do Users Choose Their Routes in Public Transport? The Effect of Individual Profile and Contextual Factors. Transportation Research Part F: Traffic Psychology and Behaviour 51 (2017) 24\u201337. 10.1016\/j.trf.2017.08.011","DOI":"10.1016\/j.trf.2017.08.011"},{"key":"e_1_3_3_3_20_2","doi-asserted-by":"publisher","unstructured":"Mouadh Guesmi Mohamed\u00a0Amine Chatti Shoeb Joarder Qurat\u00a0Ul Ain Rawaa Alatrash Clara Siepmann and Tannaz Vahidi. 2024. Interactive Explanation with Varying Level of Details in an Explainable Scientific Literature Recommender System. International Journal of Human\u2013Computer Interaction 40 22 (2024) 7248\u20137269. 10.1080\/10447318.2023.2262797","DOI":"10.1080\/10447318.2023.2262797"},{"key":"e_1_3_3_3_21_2","doi-asserted-by":"publisher","unstructured":"Jens Hainmueller Dominik Hangartner and Teppei Yamamoto. 2015. Validating Vignette and Conjoint Survey Experiments Against Real-World Behavior. Proceedings of the National Academy of Sciences 112 8 (2015) 2395\u20132400. 10.1073\/pnas.1416587112","DOI":"10.1073\/pnas.1416587112"},{"key":"e_1_3_3_3_22_2","doi-asserted-by":"publisher","unstructured":"Judith\u00a0A. Hall. 1980. Voice Tone and Persuasion. Journal of Personality and Social Psychology 38 6 (1980) 924\u2013934. 10.1037\/0022-3514.38.6.924","DOI":"10.1037\/0022-3514.38.6.924"},{"key":"e_1_3_3_3_23_2","doi-asserted-by":"publisher","DOI":"10.1145\/358916.358995"},{"key":"e_1_3_3_3_24_2","doi-asserted-by":"publisher","DOI":"10.1145\/3079628.3079680"},{"key":"e_1_3_3_3_25_2","doi-asserted-by":"publisher","unstructured":"Jennifer Hettema Julie Steele and William\u00a0R Miller. 2005. Motivational Interviewing. Annual Review of Clinical Psychology 1 1 (2005) 91\u2013111. 10.1146\/annurev.clinpsy.1.102803.143833","DOI":"10.1146\/annurev.clinpsy.1.102803.143833"},{"key":"e_1_3_3_3_26_2","doi-asserted-by":"publisher","unstructured":"\u00c5se Jevinger and Jan\u00a0A Persson. 2019. Potentials of Context-Aware Travel Support During Unplanned Public Transport Disturbances. Sustainability 11 6 (2019) 1649. 10.3390\/su11061649","DOI":"10.3390\/su11061649"},{"key":"e_1_3_3_3_27_2","doi-asserted-by":"publisher","unstructured":"Shalini Kapoor. 2025. Explainable and Context-Aware Graph Neural Networks for Dynamic Electric Vehicle Route Optimization to Optimal Charging Station. Expert Systems with Applications 283 Article 127331 (2025) 22\u00a0pages. 10.1016\/j.eswa.2025.127331","DOI":"10.1016\/j.eswa.2025.127331"},{"key":"e_1_3_3_3_28_2","doi-asserted-by":"publisher","unstructured":"Ahyeon Kim Minha Cho Jungyong Ahn and Yongjun Sung. 2019. Effects of Gender and Relationship Type on the Response to Artificial Intelligence. Cyberpsychology Behavior and Social Networking 22 4 (2019) 249\u2013253. 10.1089\/cyber.2018.0581","DOI":"10.1089\/cyber.2018.0581"},{"key":"e_1_3_3_3_29_2","doi-asserted-by":"publisher","unstructured":"Seo\u00a0Young Kim Bernd\u00a0H Schmitt and Nadia\u00a0M Thalmann. 2019. Eliza in the Uncanny Valley: Anthropomorphizing Consumer Robots Increases their Perceived Warmth but Decreases Liking. Marketing Letters 30 1 (2019) 1\u201312. 10.1007\/s11002-019-09485-9","DOI":"10.1007\/s11002-019-09485-9"},{"key":"e_1_3_3_3_30_2","doi-asserted-by":"publisher","DOI":"10.1145\/3301275.3302306"},{"key":"e_1_3_3_3_31_2","first-page":"655","volume-title":"Social Psychology: Handbook of Basic Principles","author":"Krauss Robert\u00a0M","year":"1996","unstructured":"Robert\u00a0M Krauss and Susan\u00a0R Fussell. 1996. Social Psychological Models of Interpersonal Communication. In Social Psychology: Handbook of Basic Principles. The Guilford Press, New York, NY, USA, 655\u2013701."},{"key":"e_1_3_3_3_32_2","doi-asserted-by":"publisher","DOI":"10.1145\/2020408.2020590"},{"key":"e_1_3_3_3_33_2","doi-asserted-by":"publisher","DOI":"10.1145\/3523227.3546773"},{"key":"e_1_3_3_3_34_2","doi-asserted-by":"publisher","unstructured":"Eric\u00a0B Meiners and Vernon\u00a0D Miller. 2004. The Effect of Formality and Relational Tone on Supervisor\/Subordinate Negotiation Episodes. Western Journal of Communication 68 3 (2004) 302\u2013321. 10.1080\/10570310409374803","DOI":"10.1080\/10570310409374803"},{"key":"e_1_3_3_3_35_2","doi-asserted-by":"publisher","unstructured":"John\u00a0C Meyer. 2000. Humor as a Double-Edged Sword: Four Functions of Humor in Communication. Communication Theory 10 3 (2000) 310\u2013331. 10.1111\/j.1468-2885.2000.tb00194.x","DOI":"10.1111\/j.1468-2885.2000.tb00194.x"},{"key":"e_1_3_3_3_36_2","series-title":"CEUR Workshop Proceedings","volume-title":"Intelligent User Interfaces Workshops","volume":"2327","author":"Mohan Shiwali","year":"2019","unstructured":"Shiwali Mohan, Matthew Klenk, and Victoria Bellotti. 2019. Exploring How to Personalize Travel Mode Recommendations For Urban Transportation. In Intelligent User Interfaces Workshops(CEUR Workshop Proceedings, Vol.\u00a02327). CEUR-WS.org, Aachen, Germany, 6\u00a0pages. https:\/\/ceur-ws.org\/Vol-2327\/IUI19WS-HUMANIZE-2.pdf"},{"key":"e_1_3_3_3_37_2","doi-asserted-by":"publisher","unstructured":"Kate\u00a0G Niederhoffer and James\u00a0W Pennebaker. 2002. Linguistic Style Matching in Social Interaction. Journal of Language and Social Psychology 21 4 (2002) 337\u2013360. 10.1177\/026192702237953","DOI":"10.1177\/026192702237953"},{"key":"e_1_3_3_3_38_2","doi-asserted-by":"publisher","unstructured":"Ingrid Nunes and Dietmar Jannach. 2017. A Systematic Review and Taxonomy of Explanations in Decision Support and Recommender Systems. User Modeling and User-Adapted Interaction 27 3 (2017) 393\u2013444. 10.1007\/s11257-017-9195-0","DOI":"10.1007\/s11257-017-9195-0"},{"key":"e_1_3_3_3_39_2","doi-asserted-by":"publisher","DOI":"10.1145\/3627043.3659572"},{"key":"e_1_3_3_3_40_2","doi-asserted-by":"publisher","unstructured":"Ayano Okoso Keisuke Otaki Satoshi Koide and Yukino Baba. 2025. Impact of Tone-Aware Explanations in Recommender Systems. ACM Transactions on Recommender Systems 3 4 Article 55 (April 2025) 34\u00a0pages. 10.1145\/3718101","DOI":"10.1145\/3718101"},{"key":"e_1_3_3_3_41_2","doi-asserted-by":"publisher","DOI":"10.1145\/3706598.3713744"},{"key":"e_1_3_3_3_42_2","doi-asserted-by":"publisher","DOI":"10.1145\/3581641.3584046"},{"key":"e_1_3_3_3_43_2","doi-asserted-by":"publisher","unstructured":"Maria Panou. 2012. Personalized Application for Multimodal Route Guidance for Travellers. European Transport Research Review 4 1 (2012) 19\u201326. 10.1007\/s12544-011-0067-0","DOI":"10.1007\/s12544-011-0067-0"},{"key":"e_1_3_3_3_44_2","doi-asserted-by":"publisher","DOI":"10.1145\/3640794.3665545"},{"key":"e_1_3_3_3_45_2","unstructured":"Justus\u00a0J Randolph. 2005. Free-Marginal Multirater Kappa (multirater K[free]): An Alternative to Fleiss\u2019 Fixed-Marginal Multirater Kappa. Online submission presented at the Joensuu Learning and Instruction Symposium Joensuu Finland. https:\/\/eric.ed.gov\/?id=ED490661 ERIC Document No. ED490661."},{"key":"e_1_3_3_3_46_2","series-title":"CEUR Workshop Proceedings","first-page":"121","volume-title":"ICCBR Workshops","volume":"2567","author":"Recio-Garc\u00eda Juan\u00a0A","year":"2019","unstructured":"Juan\u00a0A Recio-Garc\u00eda, Bel\u00e9n D\u00edaz-Agudo, L Jose, and Marta Caro-Mart\u00ednez. 2019. SAFEWAY: An Explainable Context-Aware Recommender System for Safe Routes. In ICCBR Workshops(CEUR Workshop Proceedings, Vol.\u00a02567). CEUR-WS.org, Aachen, Germany, 121\u2013132. https:\/\/ceur-ws.org\/Vol-2567\/paper11.pdf"},{"key":"e_1_3_3_3_47_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-0716-2197-4_1"},{"key":"e_1_3_3_3_48_2","doi-asserted-by":"publisher","unstructured":"Isabella Saccardi and Judith Masthoff. 2025. Adapting Emotional Support in Teams: Productivity Emotional Stability and Conscientiousness. Frontiers in Artificial Intelligence 8 Article 1449176 (2025) 18\u00a0pages. 10.3389\/frai.2025.1449176","DOI":"10.3389\/frai.2025.1449176"},{"key":"e_1_3_3_3_49_2","doi-asserted-by":"publisher","DOI":"10.1137\/1.9781611978759.19"},{"key":"e_1_3_3_3_50_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-67687-6_27"},{"key":"e_1_3_3_3_51_2","volume-title":"Using Multivariate Statistics (5th ed.)","author":"Tabachnick Barbara\u00a0G","year":"2007","unstructured":"Barbara\u00a0G Tabachnick, Linda\u00a0S Fidell, and Jodie\u00a0B Ullman. 2007. Using Multivariate Statistics (5th ed.). Pearson, Boston, MA, USA."},{"key":"e_1_3_3_3_52_2","doi-asserted-by":"publisher","unstructured":"Nava Tintarev and Judith Masthoff. 2012. Evaluating the Effectiveness of Explanations for Recommender Systems: Methodological Issues and Empirical Studies on the Impact of Personalization. User Modeling and User-Adapted Interaction 22 4 (2012) 399\u2013439. 10.1007\/s11257-011-9117-5","DOI":"10.1007\/s11257-011-9117-5"},{"key":"e_1_3_3_3_53_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-0716-2197-4_19"},{"key":"e_1_3_3_3_54_2","doi-asserted-by":"publisher","unstructured":"Marloes Vredenborg Anouk van Kasteren and Judith Masthoff. 2025. Personalization in Public Transport Passenger Information Systems: A Systematic Review and Framework. Comput. Surveys 57 9 Article 226 (2025) 38\u00a0pages. 10.1145\/3721478","DOI":"10.1145\/3721478"},{"key":"e_1_3_3_3_55_2","doi-asserted-by":"publisher","unstructured":"Yanyun Wang Weizi Liu and Mike Yao. 2025. Which Recommendation System Do You Trust the Most? Exploring the Impact of Perceived Anthropomorphism on Recommendation System Trust Choice Confidence and Information Disclosure. New Media & Society 27 6 (2025) 3264\u20133292. 10.1177\/14614448231223517","DOI":"10.1177\/14614448231223517"},{"key":"e_1_3_3_3_56_2","doi-asserted-by":"publisher","DOI":"10.1201\/9781315106595"},{"key":"e_1_3_3_3_57_2","doi-asserted-by":"publisher","unstructured":"Adam Waytz Joy Heafner and Nicholas Epley. 2014. The Mind in the Machine: Anthropomorphism Increases Trust in an Autonomous Vehicle. Journal of Experimental Social Psychology 52 (2014) 113\u2013117. 10.1016\/j.jesp.2014.01.005","DOI":"10.1016\/j.jesp.2014.01.005"},{"key":"e_1_3_3_3_58_2","doi-asserted-by":"publisher","unstructured":"Shiming Zhang Zhipeng Luo Li Yang Fei Teng and Tianrui Li. 2024. A Survey of Route Recommendations: Methods Applications and Opportunities. Information Fusion 108 (2024) 102413. 10.1016\/j.inffus.2024.102413","DOI":"10.1016\/j.inffus.2024.102413"}],"event":{"name":"UMAP '26: 34th ACM Conference on User Modeling, Adaptation and Personalization","location":"Gothenburg , Sweden","acronym":"UMAP '26","sponsor":["SIGWEB ACM Special Interest Group on Hypertext, Hypermedia, and Web","SIGCHI ACM Special Interest Group on Computer-Human Interaction"]},"container-title":["Proceedings of the 34th ACM Conference on User Modeling, Adaptation and Personalization"],"original-title":[],"deposited":{"date-parts":[[2026,6,1]],"date-time":"2026-06-01T15:13:01Z","timestamp":1780326781000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3774935.3806780"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,6,7]]},"references-count":57,"alternative-id":["10.1145\/3774935.3806780","10.1145\/3774935"],"URL":"https:\/\/doi.org\/10.1145\/3774935.3806780","relation":{},"subject":[],"published":{"date-parts":[[2026,6,7]]},"assertion":[{"value":"2026-06-07","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}