{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,15]],"date-time":"2026-03-15T23:28:08Z","timestamp":1773617288048,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":28,"publisher":"ACM","funder":[{"name":"UKRI","award":["EP\/X040496\/1"],"award-info":[{"award-number":["EP\/X040496\/1"]}]},{"name":"EU Horizon-MSCA-2021-SE-01","award":["101086321"],"award-info":[{"award-number":["101086321"]}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2026,3,22]]},"DOI":"10.1145\/3786304.3787919","type":"proceedings-article","created":{"date-parts":[[2026,2,28]],"date-time":"2026-02-28T23:43:22Z","timestamp":1772322202000},"page":"376-380","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["ImmiGo - An Adaptive Multilingual Chatbot for Immigration Assistance"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0009-0007-0870-4415","authenticated-orcid":false,"given":"Stephen","family":"Toriola","sequence":"first","affiliation":[{"name":"University of Wolverhampton, Wolverhampton, United Kingdom"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7425-6664","authenticated-orcid":false,"given":"Anirban","family":"Chakraborty","sequence":"additional","affiliation":[{"name":"University of Wolverhampton, Wolverhampton, United Kingdom"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5622-5132","authenticated-orcid":false,"given":"Ingo","family":"Frommholz","sequence":"additional","affiliation":[{"name":"Modul University Vienna, Vienna, Austria"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2026,3,22]]},"reference":[{"key":"e_1_3_3_2_2_2","unstructured":"2025. Angular: One framework. Mobile and desktop. https:\/\/angular.io\/. Accessed: 2025-10-13."},{"key":"e_1_3_3_2_3_2","unstructured":"2025. Netlify: Web Hosting and Deployment Platform. https:\/\/www.netlify.com\/. Accessed: 2025-10-13."},{"key":"e_1_3_3_2_4_2","unstructured":"2025. sentence-transformers\/all-MiniLM-L6-v2. https:\/\/huggingface.co\/sentence-transformers\/all-MiniLM-L6-v2. Accessed: 2025-08-29."},{"key":"e_1_3_3_2_5_2","unstructured":"Needal Bakuri. 2020. deep-translator: A Python library for translating between languages. https:\/\/deep-translator.readthedocs.io. Accessed: 2025-08-29."},{"key":"e_1_3_3_2_6_2","unstructured":"B. Brindle and M. Fern\u00e1ndez-Reino. 2024. Migrants\u2019 experiences of the UK immigration system. https:\/\/migrationobservatory.ox.ac.uk\/resources\/reports\/migrants-experiences-of-the-uk-immigration-system\/. Published: 22 November 2024. Accessed: 23 November 2024."},{"key":"e_1_3_3_2_7_2","unstructured":"Harrison Chase and LangChain AI. 2023. LangChain: Building Applications with Large Language Models. https:\/\/github.com\/langchain-ai\/langchain. Accessed March 2025."},{"key":"e_1_3_3_2_8_2","doi-asserted-by":"crossref","unstructured":"Zenan Chen and Jason Chan. 2024. Large language model in creative work: The role of collaboration modality and user expertise. Management Science 70 12 (2024) 9101\u20139117.","DOI":"10.1287\/mnsc.2023.03014"},{"key":"e_1_3_3_2_9_2","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/2024.eacl-demo.16"},{"key":"e_1_3_3_2_10_2","unstructured":"Y. Gao Y. Xiong X. Gao K. Jia J. Pan Y. Bi Y. Dai J. Sun M. Wang and H. Wang. 2023. Retrieval-Augmented Generation for Large Language Models: A Survey. arXiv preprint arXiv:https:\/\/arXiv.org\/abs\/2309.01431 (2023). https:\/\/arxiv.org\/abs\/2309.01431 Accessed: 23 November 2024."},{"key":"e_1_3_3_2_11_2","unstructured":"Government Digital Service. 2020. How we made GOV.UK more accessible. https:\/\/accessibility.blog.gov.uk\/2020\/12\/17\/how-we-made-gov-uk-more-accessible\/. Accessed: 29 August 2025."},{"key":"e_1_3_3_2_12_2","unstructured":"Groq. 2025. Groq: Fast Low-Cost AI Inference Platform. https:\/\/groq.com. Accessed: 2025-06-11."},{"key":"e_1_3_3_2_13_2","unstructured":"Hugging Face. 2025. Hugging Face Spaces. https:\/\/huggingface.co\/spaces. Accessed: 2025-10-29."},{"key":"e_1_3_3_2_14_2","doi-asserted-by":"publisher","unstructured":"Ziwei Ji Nayeon Lee Rita Frieske Tiezheng Yu Dan Su Yan Xu Etsuko Ishii Ye\u00a0Jin Bang Andrea Madotto and Pascale Fung. 2023. Survey of Hallucination in Natural Language Generation. ACM Comput. Surv. 55 12 Article 248 (March 2023) 38\u00a0pages. 10.1145\/3571730","DOI":"10.1145\/3571730"},{"key":"e_1_3_3_2_15_2","series-title":"CEUR Workshop Proceedings","volume-title":"Proceedings of the International Workshop on Knowledge Graphs and Big Data (KGBD 2022)","volume":"3196","author":"Kotiyal Smriti","year":"2022","unstructured":"Smriti Kotiyal, Dhavalkumar Thakker, and Yash Dubal. 2022. Knowledge Graph Based Intelligent Conversational Agent for UK Immigration Case Work. In Proceedings of the International Workshop on Knowledge Graphs and Big Data (KGBD 2022)(CEUR Workshop Proceedings, Vol.\u00a03196). CEUR-WS.org, Bradford, UK. https:\/\/ceur-ws.org\/Vol-3196\/paper1.pdf Accessed March 2025."},{"key":"e_1_3_3_2_16_2","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/2023.findings-emnlp.643"},{"key":"e_1_3_3_2_17_2","unstructured":"Microsoft. 2025. Presidio: Data Protection and De-identification SDK. https:\/\/microsoft.github.io\/presidio\/. Accessed: 2025-09-29."},{"key":"e_1_3_3_2_18_2","unstructured":"MLflow. 2025. MLflow Metrics API Documentation. https:\/\/mlflow.org\/docs\/latest\/. Accessed: 2025-10-29."},{"key":"e_1_3_3_2_19_2","unstructured":"Shuyo Nakatani. 2010. langdetect: Language Detection Library for Python. https:\/\/pypi.org\/project\/langdetect\/. Accessed: 2025-08-29."},{"key":"e_1_3_3_2_20_2","unstructured":"Shashi\u00a0Kant Ojha Abhishek kumar Tanvi Bhole and Sheenam Naaz. 2024. Rule based AI chatbot. International Journal of Innovative Research in Technology 11 5 (October 2024) 639\u2013646. https:\/\/ijirt.org\/article?manuscript=168361"},{"key":"e_1_3_3_2_21_2","series-title":"CEUR Workshop Proceedings","volume-title":"Proceedings of the 2nd Workshop on Language Technology for Equality, Diversity and Inclusion (LT-EDI 2024)","volume":"3990","author":"Papoutsoglou Maria","year":"2024","unstructured":"Maria Papoutsoglou, Alexandros Tassios, Stergios Tegos, Christos Bouas, Konstantinos Manousaridis, Maria Kaltsa, Thanassis Mavropoulos, Stefanos Vrochidis, and Georgios Meditskos. 2024. A Multilingual Chatbot for Migrants: Concept and Implementation. In Proceedings of the 2nd Workshop on Language Technology for Equality, Diversity and Inclusion (LT-EDI 2024)(CEUR Workshop Proceedings, Vol.\u00a03990). CEUR-WS.org, Thessaloniki, Greece. https:\/\/ceur-ws.org\/Vol-3990\/short17.pdf Accessed March 2025."},{"key":"e_1_3_3_2_22_2","unstructured":"Facebook\u00a0AI Research. 2017. FAISS: A Library for Efficient Similarity Search and Clustering of Dense Vectors. https:\/\/github.com\/facebookresearch\/faiss. Accessed March 2025."},{"key":"e_1_3_3_2_23_2","unstructured":"SerpApi. 2022. SerpApi Python Client Library. https:\/\/github.com\/serpapi\/serpapi-python. Accessed: 2025-10-29."},{"key":"e_1_3_3_2_24_2","doi-asserted-by":"crossref","unstructured":"Jakub Swacha and Micha\u0142 Gracel. 2025. Retrieval-Augmented Generation (RAG) Chatbots for Education: A Survey of Applications. Applied Sciences 15 8 (2025) 4234.","DOI":"10.3390\/app15084234"},{"key":"e_1_3_3_2_25_2","unstructured":"Sebasti\u00e1n Tiangolo. 2018. FastAPI. https:\/\/fastapi.tiangolo.com. Accessed: 2025-08-29."},{"key":"e_1_3_3_2_26_2","doi-asserted-by":"publisher","DOI":"10.1145\/3701716.3715244"},{"key":"e_1_3_3_2_27_2","unstructured":"B. Wolford. n. d.. What is GDPR? https:\/\/gdpr.eu\/what-is-gdpr\/. Accessed: 23 November 2024."},{"key":"e_1_3_3_2_28_2","doi-asserted-by":"publisher","DOI":"10.1145\/3675812.3675871"},{"key":"e_1_3_3_2_29_2","doi-asserted-by":"publisher","unstructured":"Yutao Zhu Huaying Yuan Shuting Wang Jiongnan Liu Wenhan Liu Chenlong Deng Haonan Chen Zheng Liu Zhicheng Dou and Ji-Rong Wen. 2025. Large Language Models for Information Retrieval: A Survey. ACM Trans. Inf. Syst. (Sept. 2025). 10.1145\/3748304","DOI":"10.1145\/3748304"}],"event":{"name":"CHIIR '26: 2026 ACM SIGIR Conference on Human Information Interaction and Retrieval","location":"Seattle USA","acronym":"CHIIR '26","sponsor":["SIGIR ACM Special Interest Group on Information Retrieval"]},"container-title":["Proceedings of the 2026 Conference on Human Information Interaction and Retrieval"],"original-title":[],"deposited":{"date-parts":[[2026,3,15]],"date-time":"2026-03-15T22:45:33Z","timestamp":1773614733000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3786304.3787919"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,3,22]]},"references-count":28,"alternative-id":["10.1145\/3786304.3787919","10.1145\/3786304"],"URL":"https:\/\/doi.org\/10.1145\/3786304.3787919","relation":{},"subject":[],"published":{"date-parts":[[2026,3,22]]},"assertion":[{"value":"2026-03-22","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}