{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,13]],"date-time":"2026-06-13T02:58:34Z","timestamp":1781319514402,"version":"3.54.1"},"publisher-location":"New York, NY, USA","reference-count":11,"publisher":"ACM","license":[{"start":{"date-parts":[[2026,6,12]],"date-time":"2026-06-12T00:00:00Z","timestamp":1781222400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2026,6,13]]},"DOI":"10.1145\/3802974.3810897","type":"proceedings-article","created":{"date-parts":[[2026,6,13]],"date-time":"2026-06-13T02:25:06Z","timestamp":1781317506000},"page":"751-758","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Reimagining Digital Grievance Redressal Systems for Better Participatory Governance In India"],"prefix":"10.1145","author":[{"ORCID":"https:\/\/orcid.org\/0009-0009-1466-360X","authenticated-orcid":false,"given":"Vidula","family":"Srivatsa","sequence":"first","affiliation":[{"name":"Design, BITS School of Design, Mumbai, Maharashtra, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0009-4320-3020","authenticated-orcid":false,"given":"Anoushka","family":"Pednekar","sequence":"additional","affiliation":[{"name":"Design, BITS School of Design, Mumbai, Maharashtra, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0007-3282-1873","authenticated-orcid":false,"given":"Srividhya","family":"S","sequence":"additional","affiliation":[{"name":"Design, BITS School of Design, Mumbai, Maharashtra, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-0271-1400","authenticated-orcid":false,"given":"Nikshitha","family":"Senthil","sequence":"additional","affiliation":[{"name":"Design, BITS School of Design, Mumbai, Maharashtra, India"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2026,6,12]]},"reference":[{"key":"e_1_3_2_2_1_2","doi-asserted-by":"publisher","DOI":"10.1080\/01944366908977225"},{"key":"e_1_3_2_2_2_2","volume-title":"(Eds.)","author":"Blundell Jones P.","year":"2005","unstructured":"Blundell Jones, P., Petrescu, D., and Till, J. (Eds.). 2005. Architecture and Participation. Spon Press, London."},{"key":"e_1_3_2_2_3_2","volume-title":"Most e-government for development projects fail: How can risks be reduced? IDPM i-Government Working Paper No. 14","author":"Heeks R.","unstructured":"Heeks, R. 2003. Most e-government for development projects fail: How can risks be reduced? IDPM i-Government Working Paper No. 14. University of Manchester, Manchester, UK."},{"key":"e_1_3_2_2_4_2","doi-asserted-by":"publisher","DOI":"10.1016\/S0142-694X(03)00040-1"},{"key":"e_1_3_2_2_5_2","unstructured":"MyGov. n.d. Overview. Retrieved from https:\/\/www.mygov.in\/overview\/"},{"key":"e_1_3_2_2_6_2","unstructured":"Press Information Bureau. 2021. MyGov participation. Government of India. Retrieved from https:\/\/www.pib.gov.in\/PressReleaseIframePage.aspx?PRID=1739141"},{"key":"e_1_3_2_2_7_2","volume-title":"Architecture and Participation","author":"Till J.","unstructured":"Till, J. 2005. The negotiation of hope. In P. Blundell Jones, D. Petrescu, and J. Till (Eds.), Architecture and Participation. Spon Press, London."},{"key":"e_1_3_2_2_8_2","unstructured":"UMANG. n.d. UMANG case study. Retrieved from https:\/\/media.umangapp.in\/cdn\/landing\/theme\/pdfs\/UMANG-CASESTUDY.pdf"},{"key":"e_1_3_2_2_9_2","doi-asserted-by":"publisher","DOI":"10.2307\/j.ctv1f886rp.24"},{"key":"e_1_3_2_2_10_2","volume-title":"Community Participation Methods in Design and Planning","author":"Sanoff H.","unstructured":"Sanoff , H. 2000. Community Participation Methods in Design and Planning. Wiley, New York."},{"key":"e_1_3_2_2_11_2","volume-title":"The Community Planning Handbook","author":"Wates N.","unstructured":"Wates, N. 2000. The Community Planning Handbook. Earthscan, London."}],"event":{"name":"DIS '26: Designing Interactive Systems Conference","location":"Singapore Singapore","acronym":"DIS '26 Companion","sponsor":["SIGCHI ACM Special Interest Group on Computer-Human Interaction"]},"container-title":["Companion Publication of the 2026 ACM Designing Interactive Systems Conference"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3802974.3810897","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,6,13]],"date-time":"2026-06-13T02:25:11Z","timestamp":1781317511000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3802974.3810897"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,6,12]]},"references-count":11,"alternative-id":["10.1145\/3802974.3810897","10.1145\/3802974"],"URL":"https:\/\/doi.org\/10.1145\/3802974.3810897","relation":{},"subject":[],"published":{"date-parts":[[2026,6,12]]},"assertion":[{"value":"2026-06-12","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}