{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,3,30]],"date-time":"2022-03-30T04:48:27Z","timestamp":1648615707986},"reference-count":43,"publisher":"IBM","issue":"5\/6","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IBM J. Res. &amp; Dev."],"published-print":{"date-parts":[[2014,9]]},"DOI":"10.1147\/jrd.2014.2346593","type":"journal-article","created":{"date-parts":[[2014,11,21]],"date-time":"2014-11-21T19:37:31Z","timestamp":1416598651000},"page":"15:1-15:11","source":"Crossref","is-referenced-by-count":0,"title":["An architecture for customer experience management based on the Internet of Things"],"prefix":"10.1147","volume":"58","author":[{"given":"J.","family":"Jamison","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"C.","family":"Snow","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"3082","reference":[{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1109\/ISADS.2009.5207376"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1145\/1995896.1995915"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222230301"},{"key":"ref32","author":"wang","year":"2011","journal-title":"Moving from Transaction to Engagement"},{"key":"ref31","author":"moore","year":"2011","journal-title":"Systems of Engagement and the Future of Enterprise IT A Sea Change in Enterprise IT AIIM Whitepaper"},{"key":"ref30","author":"peterson","year":"2006","journal-title":"How do You Calculate Engagement? Part II"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1145\/1107499.1107504"},{"key":"ref36","author":"pyster","year":"2013","journal-title":"Guide to the Systems Engineering Body of Knowledge"},{"key":"ref35","year":"2011"},{"key":"ref34","author":"parrish","year":"2012","journal-title":"The Always Addressable Customer"},{"key":"ref10","article-title":"Gartner says it's the beginning of a new era: The digital industrial economy","author":"pettey","year":"0","journal-title":"Proc Analysts Discuss How Digitalization Unleashing New Capabilities During Gartner Symp \/ITxpo"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.1109\/NESEA.2010.5678060"},{"key":"ref11","year":"2013","journal-title":"MIT Technology Review 2013 The year of the Internet of Things"},{"key":"ref12","year":"0","journal-title":"Pervasive Computing definition"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1147\/sj.384.0693"},{"key":"ref14","author":"gartner","year":"0","journal-title":"Machine-to-Machine (M2M) Communications"},{"key":"ref15","year":"0","journal-title":"Interfacing Physical and Digital Worlds"},{"key":"ref16","first-page":"329","article-title":"Study on the architecture and key technologies for Internet of Things","volume":"11","author":"an","year":"2012","journal-title":"Int Conf Electr Comput Eng Adv Biomed Eng"},{"key":"ref17","year":"0","journal-title":"European Lighthouse Integrated Project Terminology"},{"key":"ref18","year":"0","journal-title":"What is AllSeen Alliance"},{"key":"ref19","year":"2013","journal-title":"Cisco Delivers Network Convergence System to Power &#x2018;Internet of Everything&#x2019;"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1109\/ICNICONSMCL.2006.196"},{"key":"ref4","first-page":"1366","article-title":"Future of internet technologies","author":"pavlic","year":"0","journal-title":"Proc 35th Int Conv MIPRO"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1109\/ISISE.2008.202"},{"key":"ref3","author":"soudagar","year":"2012","journal-title":"The Customer Experience Edge Technology and Techniques for Delivering an Enduring Profitable Positive Experience to Your Customers"},{"key":"ref6","author":"fiorella","year":"2012","journal-title":"Bending the Linear #B2B Customer Lifecycle"},{"key":"ref29","author":"driscoll","year":"2009","journal-title":"Devices Profile for Web Services Version 1 1"},{"key":"ref5","author":"munchbach","year":"2013","journal-title":"Embed The Customer Life Cycle Across Marketing"},{"key":"ref8","first-page":"1","article-title":"Customer lifetime value","author":"ramakrishnan","year":"0","journal-title":"Proc Changing Scenario Consumerism"},{"key":"ref7","author":"morse","year":"2009","journal-title":"Thought Leadership and the Buying Cycle"},{"key":"ref2","year":"2007","journal-title":"RightNow 2nd Annual report"},{"key":"ref9","year":"0","journal-title":"Welcome to TOGAF Version 9 1 an Open Group Standard"},{"key":"ref1","article-title":"Quantifying the impact of customer satisfaction on business performance","author":"shumway","year":"0"},{"key":"ref20","author":"steenman","year":"2013","journal-title":"Intel's Vision for the Internet of Things"},{"key":"ref22","author":"bauer","year":"2013","journal-title":"Deliverable D1 5&#x2014;Final architectural reference model for the IoT v3 0"},{"key":"ref21","first-page":"1","article-title":"Latest development status of the Internet of Things in China","author":"haihua","year":"0","journal-title":"Proc 2nd OpenChina-ICT Thematic Workshop Internet Things Future Internet"},{"key":"ref42","author":"jacobson","year":"1992","journal-title":"Object-Oriented Software Engineering A Use Case Driven Approach"},{"key":"ref24","first-page":"8","author":"botts","year":"2006","journal-title":"Opengis sensor web enablement architecture document"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.1109\/NAFIPS.1996.534760"},{"key":"ref23","first-page":"5","author":"botts","year":"2007","journal-title":"OGC Sensor Web Enablement Overview and High Level Architecture"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1109\/ARTCom.2009.85"},{"key":"ref43","doi-asserted-by":"crossref","DOI":"10.1186\/1743-0003-2-6","article-title":"A wireless body area network of intelligent motion sensors for computer assisted physical\nrehabilitation","volume":"2","author":"jovanov","year":"2005","journal-title":"J Neuroeng Rehabil"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1109\/ISWPC.2010.5483728"}],"container-title":["IBM Journal of Research and Development"],"original-title":[],"deposited":{"date-parts":[[2020,12,28]],"date-time":"2020-12-28T20:23:14Z","timestamp":1609186994000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/lpdocs\/epic03\/wrapper.htm?arnumber=6964873"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014,9]]},"references-count":43,"journal-issue":{"issue":"5\/6"},"URL":"https:\/\/doi.org\/10.1147\/jrd.2014.2346593","relation":{},"ISSN":["0018-8646","0018-8646"],"issn-type":[{"value":"0018-8646","type":"print"},{"value":"0018-8646","type":"electronic"}],"subject":[],"published":{"date-parts":[[2014,9]]}}}