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Furthermore, fuzzy analytic hierarchy process (FAHP) calculated the relative weights of each chosen index in order to tolerate vagueness and ambiguity of information, and three MCDM analytical tools (TOPSIS, VIKOR, and ELECTRE) were adopted to rank the banking performance. The results indicate that a customer \u201c\u201d has the most significant BSC perspectives and the customer satisfaction \u201c\u201d is the most major index in banking sector. This proposed fuzzy MCDM method combined with BSC approach is a comprehensive and up-to-date model that can be a useful and effective assessment tool.<\/jats:p>","DOI":"10.1155\/2011\/148712","type":"journal-article","created":{"date-parts":[[2011,7,26]],"date-time":"2011-07-26T15:01:06Z","timestamp":1311692466000},"page":"1-12","source":"Crossref","is-referenced-by-count":49,"title":["Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector"],"prefix":"10.1155","volume":"2011","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3118-6157","authenticated-orcid":true,"given":"Meysam","family":"Shaverdi","sequence":"first","affiliation":[{"name":"Department of management, Ilam branch, Islamic Azad University, Ilam, Iran"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mahsa","family":"Akbari","sequence":"additional","affiliation":[{"name":"Department of management, Ilam branch, Islamic Azad University, Ilam, 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