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A \u201cdrone campus tour guide\u201d social drone service was examined to explore these values. This study involves a between-subjects experiment using two drone control types (human-driven and algorithm-driven) and two levels of perceived safety (low and high). The results demonstrate that the drone pilot type changes the service experience when the drone is flying in an unsafe manner. In the group where the drones were flown in an unsafe manner, participants exhibited higher levels of satisfaction with the algorithm-driven drone guide, while both types of drones received the same level of satisfaction when they were flown safely. 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